Del Webb Reviews in Washington, VA

Communication throughout the build was very good

The stepped process of building our house allowed us to feel comfortable with the progress and plan well for move in time. Our building manger was very informative at the inspections and responsive to questions and requests that we had.

Buying a Pulte Home at Del Webb was fast and easy. Siobhain was a superior real estate representative and exhibited knowledge and authority. She was great to work with and made buying fun. Corie and Amber were very helpful and efficient in making the loan process effective. They too were easy to work with. Pulte's Project Manager Josh was professional and personable; always available and helpful. The home is built well.

Start to finish good communication from all parties. Quality products throughout. Only negative has been the finishing, i.e., wall board in garage not smooth, some paint drips, window sills with broken boards. These items will be addressed and I hope will be fixed.

Debbie and Josh were superb in terms of friendliness, professionalism and responsiveness. The entire process was seamless and our house was actually delivered much earlier than originally expected!! We love our home and are proud to show it off!!

I am quite happy with the response to a few issues I’ve encountered since moving in. The team responded to me within 24 hours and my issues are scheduled to be fixed this week and next!

From beginning to end, we were kept informed of every detail involving the construction and the mortgage!

The build team was responsive and we are so pleased with this experience as we love the home! I would recommend Del Webb and Montebello Farms to anyone!

Our buying experience with the sales team was very pleasant and professional. They responded in a timely manner to all of our questions. However, the choice of materials for the kitchen and bathrooms were limited. The kitchen appliances did not include the French door refrigerator and we had to spend several days looking for an equivalent appliance. Unfortunately, after we moved in, we were faced with very poor quality workmanship — the doors, the window panes, the walls etc, were done using poor quality paints — and painters did an unprofessional job. In the kitchen the stainless steel sink and the counter tops are scratched. In addition, all the LVP floorings are scratched in some areas and dotted with specks of white paint. The small front porch railings are broken. Of course, we will continue to discover other issues with time. However, we would like to mention that the Builder’s Manager was very professional and replied in a timely manner to all our questions and took care of the issues we found during our walk-throughs. In conclusion, we’re looking forward to discussing the above issues with the builders and to the end of construction nearby to enjoy our new home. ... More

Don’t know all the answers. We haven’t moved in yet. The buying part went well. Don’t know beyond that.

The community is nice, the neighbors are nice. The internal construction is very nice. The outside, ESPECIALLY the siding has been a continued issue. Either the material is of poor quality-plastic siding, OR the installation company is a JOKE. It could be both. Pulte needs to examine this VERY CLOSELY

There were several issues when I moved in -sliding door would not lock - air conditioning would not turn off. I had to turn it off at the breaker - dishwasher was not connected to the water - sprinklers were not connected to water

I’m glad I found Del Webbs Montebello Farms. The condos here are perfect for me. I’m looking forward to completion of the Club House and it’s amenities which will really make this a community.

Siobhain our sales rep and Josh our project manager were the ones who made the experience what it was. This is our third new build and by far the smoothest and most enjoyable build of the three. Their openness and honesty made them a joy to work with.

Every one knowledgeable and responsive. Home delivered on time. Home buying process very smooth, which was great since we were moving 500 miles.

Devon and Steven have been great in regards to working with them. Steven has gotten back to me immediately re: issues in the new house that need to be fixed, etc. ... or if I have any questions. I realize he probably is supervising a lot of workers and it's probably hard to check all their work thoroughly. Regarding Pulte homes in general .... our last home was a Pulte home and the workmanship was pretty good. It's been a bit disappointing in seeing the quality of products used nowadays to save costs (you can see through the insulation to the wood frame of homes/condo buildings going up now, the cabinet doors are so flimsy and the knobs mark the adjoining cabinet door immediately, you can't access the 2nd trash bin as the cabinet doesn't open out far enough, I can't access my bottom freezer bc the door hits the shoe molding so cannot open all the way, etc.). Steven did a great job. I'm just saying that Pulte in general has scaled back on their quality of products and functionality within the home. ... More

Sales, lending and construction management were all superbly executed. We are enjoying our new home immensely! Thanks

We looked at Del Webb homes for several months and nearly bought in the fall. When an opportunity came up around the end of the year for a special price on our home that was already completed with upgrades above and beyond our wish list we worked with John to make it happen and with a relatively flexible closing date to complete the quick sale of our existing home. Since moving in we have had small issues resolved quickly and to our great satisfaction. Nice job everyone - thanks to the whole team.

They are not hard sell people. They listen to you and answerer all questions. From the Selling Agent to the Property manager.

This house is a very expensive builders grade house. The cabinets are not wood, the vanities have NO drawers-they are just boxes, the island has one pull out per section, the sink sounds like tin, the supply lines and valves are plastic, all the closets have wire shelving, including the pantry, and to have upgraded appliances you pay a fortune. You need to purchase your own hand held showers, your own cabinets for the bathrooms, extra towel bars, etc. Am I glad I moved here...yes. I needed to move. But be aware that you are not purchasing quality...

Prior to purchase; We understood that " kitchen layout upgrade" meant upgraded appliances. We were disappointed with Whirlpool appliances. We were told at settlement walk through that humidifier is not included it is an option. We were not offered humidifier option. After settlement: The politeness disappeared overnight. Custome care managment became argumentative. Made us feel as if we were knit picking.

Were always responsive to questions and the builder we built with sent pictures and explation weekly. Always answeed questions right away

As soon as the stone was laid, we pointed out that 2 of the top stones didn't meet at the corner. We were ignored until a week before closing when we threatened to walk away from the deal to get the improperly laid stone fixed. Similarly, we pointed out an area of standing water behind our property before the sod was installed. Again, we were repeatedly strung along until I wrote to the county. The swale is now supposed to be addressed by April 15. No one told us when we picked out our fixtures that no racks for hand towels would be placed in any bathroom other than the master. They are $21 on Amazon. For an $800+ house, you could have installed hand towel racks in the other 2 bathrooms. Likewise, it was needlessly annoying making us hire subcontractors to install the ceiling fans, dining room fixture and electric car charger. We love our home but expected higher quality workmanship for the price we paid. ... More

The builder, Pulte has a great customer communication system in place. The project manager was very prompt and informative on the process of building my home. Everything was done as expected and on time. The community amenities are just now being built and I believe that they will be fantastic and will be beautiful when all the landscaping and walking paths and ponds are finished. Good time to get your home in this community.

Design is mediocre and usability of appliances is confusing, Response to questions ranges from excellent to no response at all.