Del Webb Reviews in Washington, VA

Every appliance had a problem except for the microwave! Windows leak air and condensation.

Poor workmanship, cheap materials, paint on walls is micro thin, poor communication, many excuses for late finish, poor quality carpet and flooring. Overall very disappointed in the building experience. Woukd not recommend Del Webb.

Andrew oversaw my build and was responsive to my questions and needs from start to finish. I love my new home, and much of that is due to him completing punchlist items completely before I moved in!

My interactions with my construction manager Dave have been always been very productive. He was very prompt in responding to my questions. He even replied to me when he was on vacation.

The staff at Del Webb from the sales rep to our project manager were great. Always responding to our questions and concerns. Sales rep Debbie guided us through the process of selecting our options and was always there to help us. Our project manager Josh took us through the walk throughs and resolved any construction issue. Josh went above and beyond to help us. Not as impressed with the quality of workmanship, we are still finding issues, but as long as the staff are willing to resolve them, it will be fine.

The project manager did not build a quality house. He disrespectful me on our very first meeting - I should of reminded him I pay his check. Lots of poor workmanship! The mortgage company was a nightmare.

I would give a C- to the overall experience. I contracted in Nov. 2021 and moved in Oct. 2022. During pre-settlement walk thru I was given blue painters tape to mark any items needing repair. There were so many, they should have been noticed thru Pulte's quality control and not the responsibility of the buyer to point out. The builder has been very responsive to fix detected issues. My impression is that there is a rush to complete these units and quality standards are not what you would hope for new construction. For instance there was over a foot drop off from the cement patio to the back yard, the front door was not square and daylight was visible on one side. The shower wasn't completely caulked and kitchen tile had grout missing near exhaust fan. It remains to be seen if there are any roof leaks or other issues over the winter. In addition, it's a disappointment that the builder/sales agent wasn't more forthcoming about the low income housing requirement for new builds here in the county. I contracted out of state by zoom meeting and there was no mention by the sales person, nor indication on a map of the neighborhood about ADU's. I would have preferred to know this in advance. Parking has been an issue with some units possessing more cars than number of bedrooms. ... More

I like the place and location. Thanks

Pulte homes are a good value for the money you spend. Sales, Construction Management and Warranty Management very responsive. This is my third Pulte/Centex home my first in a Del Webb community .Highly recommend.

Overall, a good construction experience. One problem was coordinating construction decisions remotely from NC. Construction monitoring and reviews went more smoothly as we had relocated to a local apartment. Construction staff have been helpful in resolving minor issues. Frustrating issue is delivered KitchenAid refrigerator was not cooling/freezing correctly on day one. Although a loaner refrigerator has been provided, it is not what was ordered.

Too expensive - not honest about lot availability and who actually gets to make offer on home/lot location. did not end up with my ideal lot or home style

Construction Nails on my tire. Should clean in detail (Magnet cleaner to pick up construction metal piece) the current resident drive way to main road From time to time until finish the construction.

They like to fix things after they get there money. Very bad workmen ship. People just don’t care about quality work anymore.

Justin and John provided guidance thru the whole process. Whenever we had a question, needed additional information, or needed an issue resolved, they were always there to help. Del Webb is very lucky to have these two assets.

I found some issues on the long run after moving in, but the Project Manager was so professional handling the complaints that fixed most of them.

Sales manager and construction manager were very nice and very responsive. They were pleasant and easy to work with. Customer service manager is also responsive.

Our first new home buying experience in 35 years. Supply chain issues delayed our delivery dateThere are always issues with any new build, but in our case they have been minor. Billy, Justin and Zach were very responsive to our needs. Several amenities with this 55+ community have yet to be built. We did purchase the home when they first came on the market and have seen appreciation of our home price. Our sales rep Devon has been great and very responsive even after our closing.

The initial experience of selecting a lot and house options was good and efficient. The Building process was average, and communication was good. The final inspection and closing process was not good and we felt rushed and pressured to sign off that everything was complete (less than 2 hours). We all know there are always errors/fixes after closing, but the Pulte philosophy is once closing happens don't bother us until month 11 of the first year, not acceptable. The post closing process with Pulte is terrible and response has been slow to non-existent for broken light fixtures, weather stripping install, exhaust fan fix, refrigerator water dispenser not working, mis-matched cabinet doors, etc. Pulte Management is invisible and not involved. Plus no home mail delivery for 4 weeks after move-in due to mail box assigned not forwarded to USPS and no HOA information at Closing. Plus we have to endure a A/C compressor swap out after closing because Pulte ignored county code for install. ... More

Our home was completed three months later than promised and over the course of the building process kept getting pushed back so that I had to reschedule our movers three times. While our construction manager was wonderful, the communication within Pulte was very poor. We received the wrong house keys at closing, our trash cans did not arrive for 6 weeks, we had no mail service to our home for over two weeks because of a nonfunctional mailbox. The mailboxes were not even installed for more than a week after settlement and after that there was still no mail service. Two months prior to closing, our refrigerator arrived with dented doors and they were not replaced until six weeks after closing due to communication issues within the Pulte organization. We do love our home and our neighbors, however. The building process, though, was frustrating and not buyer friendly. Pulte really needs to improve its communication among its own departments! One hand of Pulte does not seem to know what the other hand is doing and the buyer suffers. ... More

We are very pleased with our new home. It is everything and more than we expected.

Our project manager Will and his crew were outstanding to work with.

Wasn't as great as I expected

My countertop in the kitchen is cracked. I was not told that if I did not discover these cracks during walkthrough that I was stuck with the damage. I’m very upset that no one will have a dialogue with me regarding these damages. I have written several emails and no one responds.

Need more information regarding items to fix.

No choices in windows or rear and front door Extra cost just for interior window trim Cracks in cement on front porch not being addressed by builder. No drawers in bathroom vanities Salesperson was very good Construction foreman very good