Del Webb Reviews in Washington, VA

I would stay in close contact with builder and the process. So there are no surprises .

The way they hurried to finish the home at the cost of quality and finish was disappointing. There are days worth of work yet to be done to fix the problems with the home. The attention to detail is not what it should be and is definitely not what I expected out of a Pulte Home.

Staff is easy to work with. Neighborhood is exactly what we were thinking it would be. Very friendly

We loved the design the Villa we bought both for our current needs but also for our lives 20 years from now. Having been an Executive at a Life Plan Community I am well aware of life changes as we age. Complete first floor living in style and comfort was met with the home design. The quality of options was good although limited and somewhat dependent on salesperson and timing of purchase. Overall for the type of building (mass construction) it is well constructed. Post construction fixes are not as easy to accomplish bc the priority is getting the buildings up. Then you are subject to quick fixes that aren’t the best quality or aesthetically pleasing, or quickly completed. The community life makes the slight inconveniences worth it though. Overall it is a great investment for now and the future. . ... More

Process for responding to issues is slow.

Overall, a very good experience.

On the positive side, we like the floor plan, the location and the exquisite trim work. The house also seems well constructed. However, we paid a premium price for a model home which included all of the wall hangings, most of which do not reflect our taste Upon moving in we were shocked to find that they had all been mounted with drywall screws, some as long as 2-1/2 inches, causing significant damage to the walls in virtually every room. In multiple cases they also obscured handwritten directions in dark pencil on where they should be hung. It has taken us six weeks to contract with a painter to repair and repaint the walls at a cost of more than $3,000. This has also prevented us from fully moving in, as most of our books remain boxed and our own artwork waiting to be hung. The ice maker on our $3,400 refrigerator has been inoperative since we moved in, as we are still awaiting back ordered parts. A third issue of which we were aware prior to closing: We will incur significant additional costs in contracting with a stone company to cover our front porch, which has three large unsightly cracks, two of which are about six feet long. ... More

We love our new home! Just wish that we didn't have to pay for some upgrades/additions that we thought should have been included in the base price. Choosing items separately significantly raised the final price of our home. I don't think that we would have as been happy with a "bare bones" home but with all the additions that we chose, we're more than happy. Also, the quality of the workmanship and materials doesn't appear to be as high of quality as our prior home.

The builders team did what they promised in a timely fashion

To many players in process. Not easy to keep track of scorecard.

Everyone at Del Webb/ Montebello have been responsive and pleasant to work with. John, our sales rep, was with us every step of the way. The written communications from Del Webb was appreciated and informative. Our Building Coordinator Steve was patient and followed up on our concerns immediately. So why not 5 stars? Frankly, we have found lots of small issues with the construction. Areas not grouted, nails popping up through the carpet, paint not applied properly. Nothing major but the overall impression is that there was a lack of attention to detail and the need to just finish the job. It’s all being addressed or has been addressed so I do feel that I’m being valued. ... More

When converting your sales office to a home, you will save the buyer considerable headaches if you renovate the unit as if it is a new house. Especially remove the excess data lines and replace the cable service with a new fish tape. Also be sure the utilities and cable service are officially stopped with the utility and cable companies. All new plants should be in over sized holes with good soil.

Steven Pont the construction manager was great, very responsive, alert to all queries & issues while construction & thereafter Overall a good experience

Overall our experience was very good. There were a few minor discrepancies or omissions that were addressed satisfactorily

60 to get 30 day follow up. Still not done.

Just what the doctor ordered

Overall, a good construction experience. One problem was coordinating construction decisions remotely from NC. Construction monitoring and reviews went more smoothly as we had relocated to a local apartment. Construction staff have been helpful in resolving minor issues. Frustrating issue is delivered KitchenAid refrigerator was not cooling/freezing correctly on day one. Although a loaner refrigerator has been provided, it is not what was ordered.

The sales experience was great but would have liked more information/instruction on the smart home options. Building process was good but rushed at the end. Not everything was done before we walked our home before closing.

We are very pleased with our home purchase. The sell staff and our construction point of contact were always willing and available to answer questions. Our single significant issue of concern was the attention to detail by many of the various trade partners used to build the home. The painting of the home was terrible both inside and out, the cleaning staff used before settlement lacked attention to detail and the home was quite dirty upon settlement. All-in-all we are happy with the home, enjoy our community and looking forward to developing new and long-lasting friendships with new neighbors. ... More

Easy to work with everybody from the sales representative till closing

Love my new home! Quality workmanship, nice styling. Would appreciate more printed documentation supplied for appliances, shouldnt have to go to the web for every question you have. Overall very pleased.

Ask questions. Many options available, but only if you ask

I love my new home! There have been some issues, but the builder has been responsive. Communication during the building process was not great. The closing date kept getting pushed out which caused some difficulties for me. Closing was completed smoothly on site which was great.

The choice of colors of sidings throuhg out of the community make it look very sad.

Trades sometimes uncoordinated....trades left to put cutouts in places they don't belong.