DiVosta Homes Reviews in Palm Beach County, FL

Once they have your money, the love ends

Very good experience. So far has resolved any issues quickly.

The process went smoothly and we are happy with our new home.

This was our first time building a new home and we absolutely loved the experience and the new home that DiVosta built for us. Our sales lady Andrea was amazing and our field manager Andrew was exceptional. Since the closing our customer care rep Debra has also been very responsive and accommodating to resolving any issues. My only complaint is with the quality of the worksmanship. There were more issues to resolve after closing than we expected and some of the issues were really surprising for them to have missed such as misplaced lighting, damaged tiles and damaged windows. However they have been great about resolving them so we are happy. I would definitely recommend this experience to anyone for their new home purchase. ... More

We love our new home! Any small issues we have had, it has been promptly resolved by our warranty service person, Tony. We have referred friends already.

DiVosta does quality work in the timeframe they say it will be done and they truly care about your experience the whole way

Overall great experience purchasing and building my home

While in the process of purchasing our home Alex made it 10x easier. The only thing is when you do your final walk through just be very thorough when you do it and don’t rush. Some things were not complete but it was only little things hat we missed. But the great thing was we had 30 days to report the issue and they have been very quick in the response time to take care of the issue. But ultimately I’m very pleased with the purchase and the maintenance.

The "overall" experience was truly a great one until the week of closing, closing day, and the week afterward. Christy, the Sales Representative, was great from beginning and still is a shining example of great customer service. Took the time to get answers to all of our questions pre-construction and communicated really well and thoroughly. Any hiccups, she gets them smoothed out quickly. Jenn in Design was fantastic, communicated very promptly when responding to questions, even after hours, and provided great advice for the design options. And Kelvin... our original field manager... we really liked Kelvin, but communication broke down in the beginning, then it became good after escalating above him, Kelvin even called/texted us proactively after that, for awhile, then suddenly the LAST WEEK between the walk-thru and closing day, almost NOTHING accomplished from the punch list, (p.s. 5 new homes for me - and this was the longest punch list of all of them) even items we brought to Kelvin's attention 2-3 weeks earlier. THEN, THE DAY OF CLOSING Kelvin called, another week was needed “ideally” and this was per upper management he said. We could not except that, told Kelvin to let upper management know why things weren't done, share our prior communications and have them call me. He called back and suddenly we could close, albeit much later in the day. We were told the number one item on the punch list, the MBR ceiling repair was being worked on that morning (of closing). Despite being the 2nd "supposed" repair to the exact same thing it didn’t look any different. We were then told it would be addressed the morning following closing, it was supposedly scheduled (per Kelvin). By 1 or 2 PM that next day, trade is a no show and NO communication from anyone. At this point my wife and I were quite frustrated as there was no way the repair could now be completed prior to moving furniture in, which is what we were very clear about trying to avoid. Made one phone call to Christy later that same afternoon, and by that evening another field manager jumped in, Andrew. He followed up, quick responses in the beginning, he re-reviewed the punch list we originally created w/Kelvin, he called Kelvin, made sure he understood each item in detail, put it in excel format, created a 4 day schedule, provided us a copy, met trades on-site, etc. Things seemed on track and good. He got us ABOUT HALF-WAY through the punch list. THEN, he gave me the "survey speech..."knows everything wasn't perfect, etc, etc. how they needed top star ratings, "yes" answers to all, etc, etc., even hinted at understanding if maybe I just didn't complete the survey at all. I totally get it, surveys don't always reflect folks efforts, often it's the company not the staff... I told him not to worry, and gave a PERFECT survey, the HIGHEST marks, and answered YES to "was the home completed on time" and "were the punch items completed" and everything else - I essentially falsified the survey marks as a courtesy to Kelvin & Andrew believing they were well intentioned and maybe just overwhelmed by how the company schedules them or something... THEN day after the survey is completed - not another word from Andrew. Did not return phone calls, texts, emails, NOTHING. I called Christy, she jumped right in again (thank goodness for Christy) and now we are working with Debra. Debra so far has been fantastic and has been responsive. She has coordinated both pre-closing issues for which Kelvin and Andrew dropped the ball and now a few post-closing issues. We understand Kelvin had a personal emergency, taking him away from work briefly and we hope everything is okay, he’s a very nice guy, was very pleasant to work with when we could reach him. As for Andrew, thought he was great but evidently for him it's only about the survey results, then he crosses you off his list. All that said, we don't want to let the actions of a couple employees overshadow the hard work, efforts, caring attitudes, and helpfulness of the rest. Going forward we hope any warranty issues that might arise are handled well and we look forward to sharing our mostly positive experience with all of our friends and colleagues. We love our new home and look forward to many years of enjoyment there. All, the best, Shawn ... More

Good, solid hurricane proof house. There are very few standard options. You have to add a lot of upgraded options which are grossly overpriced. There is a mix of houses and townhomes in the community which has now changed to more townhomes than houses and less estate homes being built. Many homeowners are not happy about the builder changing the community plans. Ask the sales associates a lot of questions. They were very nice and helpful but didn't .disclose some important details about our lot. Overall, it's a very nice community

I really enjoy the community. The home is well built with great craftsmanship.

We had a good experience with the DiVosta people and the quality of product is great!

The house checked all the boxes: open, light, latest safety codes, hurricane windows, and lovely neighborhood

My field supervisor has been attentive to me and my needs. Easy to talk too. My home appears to be a great quality home so far. Very happy.

Every part of our experience was fantastic. Tim made sure the house was ready for us to move in by taking care of all last minute tweaks and repairs. The cleaning crew left it immaculate. And Jimmy has been incredibly responsive to us when we needed only a few minor items repaired after closing. We are so happy with everything.

Needs improvement on after closing issues like dryers

Overall, a great experience.

More than helpful to purchase a home but come time to close there were many things not explained to me in the process so that when it was time to close I was left very disappointed that things were not the same as the model home I was shown. The quality of workmanship was less than par. The cabinetry I paid for an upgrade for all wood was thermafoil. The tile work was sloppy. The foundation is not level. The back yard is not graded properly and floods onto back patio. The pavers were chipped and broken. the gutters were smashed in on sides. The ac filter was filthy and so was the house. It was not professionally cleaned. The ATT conduit was missing and needed to be put in so that I could have phone and internet and tv. I had to wait three weeks with a temporary line that was installed around the perimer of my home which was cut twice by the lawn people. The lawn and construction people keep throwing trash on my lawn. The construction people were still using my water for hook up to another site for days after we closed. I still have ongoing issues after two months of closing. ... More

Tim, our construction and quality build, reviewer, was very nice and response to all issues, we liked all his help and comments, pre-closing. He was also very helpful post closing. this was very important to us.

We just moved into our second divosta home. Both homes were well built. The first home We had no issues in the 6 years we lived there. The second we built ourselves with Divosta. The process went smoothly and Divosta went out of their way to make the home perfect. It is our third week in the home and the tiny issues that have arose (example, a soft close cabinet not working) are fitted immediately for us. I’d buy from Divosta again but I’m in my forever home now.

Was an amazing process from start to finish alex was amazing!!

Divosta makes sure the owners are happy. The quality build is very good and our punch list was taken care of quickly. Thank You Chuck for taking the time to come help us when we needed it.

With Pulte/DiVosta you definitely do not get what you pay for. House is hot with AC at 71. Seams of drywall visible, but told the are “within tolerance”. The sub-par-contractors are not held to any quality standards. Just rush to get the job done to get you to move into your home. Even with a “warranty” everything is “within tolerance“.

From the moment we walked in the door and met with Khristy to the end with our Site manager Justin and everywhere in between we received the best customer service.

Overall the house is what we expected, just minor repairs needed to be done. Great communication with Divosta team (sales, repairs). Happy with my new house