DiVosta Homes Reviews in Palm Beach County, FL

It is good need to improve on certain areas

Don’t use their mortgage company. Horrible experience.

The "overall" experience was truly a great one until the week of closing, closing day, and the week afterward. Christy, the Sales Representative, was great from beginning and still is a shining example of great customer service. Took the time to get answers to all of our questions pre-construction and communicated really well and thoroughly. Any hiccups, she gets them smoothed out quickly. Jenn in Design was fantastic, communicated very promptly when responding to questions, even after hours, and provided great advice for the design options. And Kelvin... our original field manager... we really liked Kelvin, but communication broke down in the beginning, then it became good after escalating above him, Kelvin even called/texted us proactively after that, for awhile, then suddenly the LAST WEEK between the walk-thru and closing day, almost NOTHING accomplished from the punch list, (p.s. 5 new homes for me - and this was the longest punch list of all of them) even items we brought to Kelvin's attention 2-3 weeks earlier. THEN, THE DAY OF CLOSING Kelvin called, another week was needed “ideally” and this was per upper management he said. We could not except that, told Kelvin to let upper management know why things weren't done, share our prior communications and have them call me. He called back and suddenly we could close, albeit much later in the day. We were told the number one item on the punch list, the MBR ceiling repair was being worked on that morning (of closing). Despite being the 2nd "supposed" repair to the exact same thing it didn’t look any different. We were then told it would be addressed the morning following closing, it was supposedly scheduled (per Kelvin). By 1 or 2 PM that next day, trade is a no show and NO communication from anyone. At this point my wife and I were quite frustrated as there was no way the repair could now be completed prior to moving furniture in, which is what we were very clear about trying to avoid. Made one phone call to Christy later that same afternoon, and by that evening another field manager jumped in, Andrew. He followed up, quick responses in the beginning, he re-reviewed the punch list we originally created w/Kelvin, he called Kelvin, made sure he understood each item in detail, put it in excel format, created a 4 day schedule, provided us a copy, met trades on-site, etc. Things seemed on track and good. He got us ABOUT HALF-WAY through the punch list. THEN, he gave me the "survey speech..."knows everything wasn't perfect, etc, etc. how they needed top star ratings, "yes" answers to all, etc, etc., even hinted at understanding if maybe I just didn't complete the survey at all. I totally get it, surveys don't always reflect folks efforts, often it's the company not the staff... I told him not to worry, and gave a PERFECT survey, the HIGHEST marks, and answered YES to "was the home completed on time" and "were the punch items completed" and everything else - I essentially falsified the survey marks as a courtesy to Kelvin & Andrew believing they were well intentioned and maybe just overwhelmed by how the company schedules them or something... THEN day after the survey is completed - not another word from Andrew. Did not return phone calls, texts, emails, NOTHING. I called Christy, she jumped right in again (thank goodness for Christy) and now we are working with Debra. Debra so far has been fantastic and has been responsive. She has coordinated both pre-closing issues for which Kelvin and Andrew dropped the ball and now a few post-closing issues. We understand Kelvin had a personal emergency, taking him away from work briefly and we hope everything is okay, he’s a very nice guy, was very pleasant to work with when we could reach him. As for Andrew, thought he was great but evidently for him it's only about the survey results, then he crosses you off his list. All that said, we don't want to let the actions of a couple employees overshadow the hard work, efforts, caring attitudes, and helpfulness of the rest. Going forward we hope any warranty issues that might arise are handled well and we look forward to sharing our mostly positive experience with all of our friends and colleagues. We love our new home and look forward to many years of enjoyment there. All, the best, Shawn ... More

I Been living in my new home for about a month I find it a challenge dealing with the painting of wall . One of the challenges is that the paint scathed very easy. We believe the our inside paints is a color primmer. Not a paint

We were very excited during the building phase. There were some issues during the build but our sales agent stayed on top of them. We do believe it is a structurally sound home. But when we moved in and took a closer look, the workmanship regarding the finishing details was questionable. Our punch list has many items to be addressed. To name a few, the tile floors have cement, grout and paint dripped In several places, some of the doors would not close and lock properly, the painting and edge cutting was mediocre, one of the shower doors is not sealed so water leaks on the floor, some of the sheet rock around doors was not completed properly. We have to schedule many after build contractors to correct the issues. These contractors are hit or miss. We like the house and location, but overall, for the money we paid for this house, we expected a somewhat better result. ... More

Communication with sales office/warranty personnel is poor. Was put off by unfriendly sales clerks who think they are better than everyone.

Maybe I set my expectations a bit high. Divosta had a good name which is why I chose to buy into this community. There were many deficits during our walk through which the foreman promised to correct prior to closing. The closing itself was postponed multiple times due to supply chain issues and from an initial closing date in October of 2021, we finally closed in March 2022. We have still not moved in since there have been multiple issues that need attention. From electric, plumbing, tile, painting, stucco, cabinetry and issues with appliances. I can only say that if we had held off on closing, Divosta or PULTE would have been more motivated in finishing these pending jobs with more interest and expediency. ... More

The overall building process was very slow even understanding there were material delays. Our home went for extended periods of time where nothing was being done simply due to improper scheduling of trades. Upon inspection of our home we found shorty craftsmanship and carelessness from the subcontractors. Plumbing piping to the main drain was broken underground causing overflow downstairs 4 days after moving in, bowed doors were installed causing the closet to not open properly, towel racks fell off the walls from crappy mounting, faulty breakers had to be replaced to make the microwave work, and even the shelving in the hall closet wasn’t completed - just a mess and pieces left in the closet. This sort of carelessness would not be tolerated by smaller contractors but I guess DiVosta doesn’t care about quality from subs when churning out dozens of homes at once. And unfortunately thanks to all the delays we had no choice but to continue with closing. We were already delayed by two months and couldn’t continue renting in the area we were in. ... More

The tiles are uneven. None of the outlets in the bathrooms work. Concrete drips are all over the floor. Beautiful home. Great neighborhood. Terrible consultant, Brent in particular is a used car salesman. The new manager of his is a very nice lady. She’s helpful. Look out for hidden fees.

Overall satisfied

I am happy but i could be much happier if the workmanship was better. Any outside repair person always remarks about how they don't understand why certain things were used in the build such as "why were these wires used?" Seems like they use the cheapest vendors, no one was supervised as long as they job looked complete they moved on. How many days of work am i going to miss to fix all these issues? And will my issues ever be resolved? Stop telling me that every issue is normal or the style. A towel bar was literally placed where a mirror would obviously go centered above the sink and i was told that is the look. Tiles scratched, paint everywhere and lies about a free year of pest control. Do better. ... More

Too much warranty work to be done after move in. Floors warped and known issue with a support beam not to level in all of their townhomes. walls uneven, all appliances needed multiple service (hot water heater, washer, dryer, refrigerator, stove (6 times), dishwasher, garage door opener). Painters had to repaint multiple walls from nail pops and wavey walls, barely any paint on the walls. Every trade wants to blame another trade. Pulte/Divosta is too concerned with getting units moved into and not concerned with quality of workmanship.

We closed one day after the walkthrough with the assurance that all the open items would be taken care of quickly. Now 6 weeks later most of the items that should have been taken care of prior to closing are still unaddressed. damage to kitchen cabinets, damaged windows and screens, front door repairs, and a temporary refrigerator. If we knew that t would take this long to address these issues we would have delayed closing. We only closed because it seemed important to the builder to make their quarterly sales numbers.

So far not the best experience.

Decent quality home built. But unfortunately, 3 months later were still waiting on things that should have been completed before move in. Did try to complete after our move in, but so many punch items unable to complete in a week. Told many times, coming for repair but no show.

The builders worked hard, but the individuals responsible for communication kept us in the dark, did not respond to inquiries, and missed multiple deadlines - without any acknowledgement. Not impressed, and my realtor is going to steer new home buyers away from this new development.

Our home has a lovely layout and design. The fixtures in the bathrooms and kitchen, the faucets, the tiling, in the home are excellent quality. Our home as upgraded cupboards, carpeting, and flooring which is a definite plus. My only criticism is that there is a lack of attention to small details. An example is paint splatters on flooring, carpeting, and fixtures. There has been a concentrated effort to come and remediate these problems, however, there are still many small things that could be attended to. I know I am very fussy and many of these things might not even be noticed by some people. I would suggest that if someone is building to inspect often as the building is progressing. ... More

have a new man Jimmy Etheridge I am working with that seems to be resolving issues

Asked for a new thermostat that was supposed to be in the house. Confirmed day of that they would give a 30 min window and never showed up. After calling my customer care agent and another emergency line no one called back until over 8 hours.

As an architect and client construction manager, I have high standards for what I expect of my designers and contractors. I know how difficult it is to find quality workers right now, especially in these prosperous times. However, I cannot overlook the overall poor craftsmanship, especially in regards to finishes, on display in my home. I feel I headed off may structural and other "buried" to the untrained eye issues. My best wishes go out to those who do not catch issues as they arise during construction. But, the poor finishes were too much for me to keep up with. I got to the point where I just figured I would fix them on my own, because every time "professionals" addressed issues, they made the situations worse. In regards to Pulte, in many respects, they performed very well (Mortgage folks for example). But, beware, salespeople are salespeople. Their job is to sell. Take notes every step of the way and verify with the people who will actually build your home.....as well as the HOA folks. Ask the same question and you'll probably get (3) different answers, at (3) different times. And, nobody want to say "yeah, that's my responsibility - I'll take care of it". We made the mistake of trusting people. Don't do the same. All that being said, we love our home. But, in order to feel that love, we have expended way too much time and effort of our own than we should have. ... More

Brent (Sales) & Meredith (Design Center) were amazing to work with and made all the difference throughout the process. Brent sent frequent photos and updates, and answers any questions that arose - he truly cares about customer experience. Things weren't as smooth as closing approached; unresolved punch-list issues and an unfinished pool were the WHAT, but the HOW in terms of communication and fair-dealing from the DiVosta 'executives', Pulte title etc., was where things broke down. The customer care displayed by Brent was sabotaged by a team that simply didn't care about the customer and failed at clear communications, fairness, expectation-setting, and ownership of issues. We delayed our closing and in the 3 weeks the punch list was unresolved, and the pool 'barely' finished. After a month in the home, we're still waiting for resolution on most punch-list items. Overall build quality is good, but as with any home built in Florida during this manic time, workmanship on any one thing can suffer from inexperienced labor, so there were plenty of (mostly) small things that shouldn't have been allowed to pass, that now sit on an unresolved punch-list. Difficult to review, especially in the categories of the star ratings. Brent is a 5-star employee, as is Meredith, but most of the stuff post 'signing' was sub-par - especially for the price paid. ... More

Craftsmanship not as is would have expected

When it’s more about churning out product quickly, attention to detail and dedication to making things right is not a high priority

Design is clumsy in many respects and turn-over quality less than expected.

New Home still some of the same old problems Rushed to complete home and rushed to close so tones of items not completed Punch List of 40 plus items after closing Lack of attention to detail Bad experience with closing due to last minute inspection approval. Had our closing money, signatures and withheld our keys because of a lack of communication, organization and customer care Our Sales Guy was nice and helpful Our Field Manager was nice but I would just sum it up as Broken promises Mortgage has good people but way too much information needs to be provided multiple different times seemed unorganized Home plan is pretty well laid out and is pretty good quality some things cheap some things medium to high end Issues such as: Outdoor Drainage/ certain areas not level / electrical/ tile/ paint/ doors/ dry wall/ windows/dead plants and grass/chipped concrete & pavers/ garage doors/ missing shower head Read the fine print everywhere- like upgrading the shower glass and door with no shower door ever intended to be provided or having to upgrade the upgrade to truly get what you want The Supply Chain is currently messed up which leads to delays, backorders etc. so be realistic with dates Solid Warranty Warranty Guy is very helpful within his power. It will take time and continues to take time for all the fixes needed Some trade segments have stronger workmanship than others First 30 days are very important after closing- be picky! Good Luck ... More