DiVosta Homes Reviews

With the current building frenze you have to watch and check on your houses progress almost daily In our opinion, some of the workmanship has gotten lower than our expectations. You have to clean up the property after the workers left everyday or those items will be buried in your yard. With DiVosta being a for profit corporation, items suffer because of costs related to profits. Combine this with the high demand for new homes we think that issues are more apparent.

The "overall" experience was truly a great one until the week of closing, closing day, and the week afterward. Christy, the Sales Representative, was great from beginning and still is a shining example of great customer service. Took the time to get answers to all of our questions pre-construction and communicated really well and thoroughly. Any hiccups, she gets them smoothed out quickly. Jenn in Design was fantastic, communicated very promptly when responding to questions, even after hours, and provided great advice for the design options. And Kelvin... our original field manager... we really liked Kelvin, but communication broke down in the beginning, then it became good after escalating above him, Kelvin even called/texted us proactively after that, for awhile, then suddenly the LAST WEEK between the walk-thru and closing day, almost NOTHING accomplished from the punch list, (p.s. 5 new homes for me - and this was the longest punch list of all of them) even items we brought to Kelvin's attention 2-3 weeks earlier. THEN, THE DAY OF CLOSING Kelvin called, another week was needed “ideally” and this was per upper management he said. We could not except that, told Kelvin to let upper management know why things weren't done, share our prior communications and have them call me. He called back and suddenly we could close, albeit much later in the day. We were told the number one item on the punch list, the MBR ceiling repair was being worked on that morning (of closing). Despite being the 2nd "supposed" repair to the exact same thing it didn’t look any different. We were then told it would be addressed the morning following closing, it was supposedly scheduled (per Kelvin). By 1 or 2 PM that next day, trade is a no show and NO communication from anyone. At this point my wife and I were quite frustrated as there was no way the repair could now be completed prior to moving furniture in, which is what we were very clear about trying to avoid. Made one phone call to Christy later that same afternoon, and by that evening another field manager jumped in, Andrew. He followed up, quick responses in the beginning, he re-reviewed the punch list we originally created w/Kelvin, he called Kelvin, made sure he understood each item in detail, put it in excel format, created a 4 day schedule, provided us a copy, met trades on-site, etc. Things seemed on track and good. He got us ABOUT HALF-WAY through the punch list. THEN, he gave me the "survey speech..."knows everything wasn't perfect, etc, etc. how they needed top star ratings, "yes" answers to all, etc, etc., even hinted at understanding if maybe I just didn't complete the survey at all. I totally get it, surveys don't always reflect folks efforts, often it's the company not the staff... I told him not to worry, and gave a PERFECT survey, the HIGHEST marks, and answered YES to "was the home completed on time" and "were the punch items completed" and everything else - I essentially falsified the survey marks as a courtesy to Kelvin & Andrew believing they were well intentioned and maybe just overwhelmed by how the company schedules them or something... THEN day after the survey is completed - not another word from Andrew. Did not return phone calls, texts, emails, NOTHING. I called Christy, she jumped right in again (thank goodness for Christy) and now we are working with Debra. Debra so far has been fantastic and has been responsive. She has coordinated both pre-closing issues for which Kelvin and Andrew dropped the ball and now a few post-closing issues. We understand Kelvin had a personal emergency, taking him away from work briefly and we hope everything is okay, he’s a very nice guy, was very pleasant to work with when we could reach him. As for Andrew, thought he was great but evidently for him it's only about the survey results, then he crosses you off his list. All that said, we don't want to let the actions of a couple employees overshadow the hard work, efforts, caring attitudes, and helpfulness of the rest. Going forward we hope any warranty issues that might arise are handled well and we look forward to sharing our mostly positive experience with all of our friends and colleagues. We love our new home and look forward to many years of enjoyment there. All, the best, Shawn ... More

Because of the speed in constructing these houses simple things like inproper hanging of windows and doors and especially the lanai sliding glass doors the buyer suffers dealing with getting these things repaired whitch sometime takes a long time.

Get an outside 3rd party home inspection. I did and we still have many outstanding issues that should have been addressed prior to closing.

Average to below average. Need improved workmanship quality.

I Been living in my new home for about a month I find it a challenge dealing with the painting of wall . One of the challenges is that the paint scathed very easy. We believe the our inside paints is a color primmer. Not a paint

We were very excited during the building phase. There were some issues during the build but our sales agent stayed on top of them. We do believe it is a structurally sound home. But when we moved in and took a closer look, the workmanship regarding the finishing details was questionable. Our punch list has many items to be addressed. To name a few, the tile floors have cement, grout and paint dripped In several places, some of the doors would not close and lock properly, the painting and edge cutting was mediocre, one of the shower doors is not sealed so water leaks on the floor, some of the sheet rock around doors was not completed properly. We have to schedule many after build contractors to correct the issues. These contractors are hit or miss. We like the house and location, but overall, for the money we paid for this house, we expected a somewhat better result. ... More

Communication with sales office/warranty personnel is poor. Was put off by unfriendly sales clerks who think they are better than everyone.

Nicely built home in a great location. Our field manager has been very helpful. However, from the business end, DiVosta was very unpleasant to deal with. They refused to give us even one additional day to close on our home without charging extra, even though my wife had to work & we live far away. Our real estate broker who has been doing business in the area for 30 years, said that she had never encountered a firm less willing to accommodate their clients in all her experience & that she will never do business with them ever again.

Great community,. but it seems the houses are going up so quickly, there are a number of quality control issues. We have had people in and out of our house every day since we moved in to fix stuff. That being said, they are very responsive and get things fixed quickly.

Divosta homes nice but built too fast and by to many different people that they have to fix to much after the fact

We love the layout of our home and our project manager, Brandon was great to work with. We have experienced a few issues such as paint splatter on our hardwood floors and owners bath floor has paint, glue and dirt imbedded in the grout. A wall niche that was to be in the second bedroom was not installed and a resolution has still not been reached. Our refrigerator, dishwasher and stove have all needed repairs within the first month of moving in. Our communication with our sales representative and warranty specialist has been non existent as emails have not been responded to.

Roof had leaks before moved in. Was told they were fixed but after moving in discovered they were not. Warranty crew seems more attentive than construction team. Like the house and community.

We purchased a home already planned and were unable to make changes. It was a crazy time in the market. Despite many requests from our salesperson we were never given the design center specifics. We were not kept up to date on the building process. Our construction manager changed mid-point and we were not made aware of that either. We are hopeful once we start our 30 day period issues will be addressed in a timely fashion. I would say most of our issues are minor, but time will tell. Our side yard is a swamp and the issue has not been resolved, the landscaping company has signed off that this is not an irrigation issue. We have a dead tree in the yard which has been reported and also no resolution. Timely communication from sales and construction would have helped. I assume they are overwhelmed. ... More

This purchase was a little difficult along the process but ultimately worth it. I do believe there were too many hands involved in the process, from builder to finance to closing, all part of the Pulte organization. The home itself is beautiful. It is not the high quality Devosta home I own in Naples Fl. It needs the fine tuning that I’m doing now with outside contractors. It will be primo when I’m done, but Devosta gave us a quality produce to work with. Thankyou for that.

Our construction manager Patrick and our salesperson Jessica were great to work with. Also, Gene with the customer care warranty department was awesome. That being said, there are many things that we feel could be improved on. The hand applied texture on the walls looks sloppy. The bathroom door in the water closet is too big for the size of the room. We are still waiting for Whirlpool to replace our refrigerator door as 4 people have already looked at it and now they have to order a door. It won't be in until early August. This issue was pointed out in early May. There are still seams visible in the ceilings throughout. We paid $40,000 for impact glass and there are scratches and marks between the glass. The screens in the pool cage have openings. We have had the plumber come out because our kitchen sink was gurgling when we ran water in the master bath. We were told it was because we use Charmin toilet paper. That's absurd! All of these items either have been or will be put on our punch list as we go along. ... More

Post closing and punch list is huge. Waited a long time for mirrors and shower glass. Still waiting on many other missing and repair needed items to complete before we can actually feel settled in our new home.

There is an evident lack of control and supervision in the building of our house. Many details that should be right are not and the response to addressing the details takes too long. There should be more supervision and inspection, as well as a better post-closing service to ensure quality and generate a better buyer experience while keeping trust in Pulte and Divosta.

Im dissatisfied with the finishes. From the They look cheap. From the cheap, plasticy floor that is warped in some areas which creates a weird, dipping effect in some places where you walk. I get the strong impression that the items chosen for the home , all in white mind you, were done so due to their low, bulk price point and not one of first rate quality. Clearly no thought was given to actaul use of home and that bright white paint, cabinets etc are merely a vessel for dirt, smudges, stains etc., I hate the cheap carpets in the rooms. especially when i get to step on carpet nails. When I asked the salesperson if i could pay extra to have a different flooring put in I was told no The carpet is of lower quality as well because places are already started to wear and lose fabric. I hate the sliding glass door assembly that isnt installed correctly. From the massive , disgusting paint mark that someone tried to pass off damage with, to the the cockeyed installation of the frame. The frame has proven difficult to work as Ive tried to install a dog door alongside and it is not lining up straight so that im able to use/lock dog door etc. ... More

Jim John Carissa thank god for them they were great with the process of getting us into our home.

I purchased a home from Divosta in Jul 2021 and closed in June 2022. During the process I had to initiate calls to get updates and have questions answered from the salesman and the project manager. Often I got responses after days (if any) saying that they were on vacation or had the day off. It has been impossible to get any problems with their website for home owners resolved even after tons of emails. There seems to be a breakdown in communication between Divosta and it's customers.. The quality of the workmanship is average. There are areas where the stucco is missing on the exterior, window screens are broken or bent and the sliding glass door is not installed correctly. The door issue was brought up when we did the pre-drywall inspection and it was never addressed. The materials are not great quality. I could purchase better quality floor tiles at a large home improvement store. The door handles for the sliding glass doors are low quality. ... More

Maybe I set my expectations a bit high. Divosta had a good name which is why I chose to buy into this community. There were many deficits during our walk through which the foreman promised to correct prior to closing. The closing itself was postponed multiple times due to supply chain issues and from an initial closing date in October of 2021, we finally closed in March 2022. We have still not moved in since there have been multiple issues that need attention. From electric, plumbing, tile, painting, stucco, cabinetry and issues with appliances. I can only say that if we had held off on closing, Divosta or PULTE would have been more motivated in finishing these pending jobs with more interest and expediency. ... More

Felt super rushed from he start especially during the design process. 3 Hours to select everything? really? Trustworthiness was loss when my discussion with Brian about the need and purpose for me purchasing Tankless Water Heater which was not going to meet my needs with the model Divosta was going to install but Brian never mentioned that and when I escalated to his boss (Justin) his word was taken over mine the customer therefore they refuse to resolve the issue by simply installing a Recirculation Pump for less than $1000. Also was told I could get the color scheme I wanted for the elevation of the house because the neighbor had selected that color which I found hard to believe when I am actually moved in more than 2 months before the neighbor. Found several areas of the house with poor workmanship that can not be fixed. I am not sure I would recommend Divosta (Pulte) to a friend at this unless they would be fully aware of the issues I encountered. ... More

Love my home, but the list of unfinished items is frustrating. We have been in our home for about 7 weeks and the items that still need to be fixed are crazy. Basic items not fixed quickly!

I believe that Divosta tries to put up homes so quickly that workmanship is sloppy. Also once you close on the property getting issues resolved is difficult and frustrating.