DiVosta Homes Reviews

Field manager was good during building process but closing was rushed and then no response to continuing issues to replace broken windows, front door still not properly hung and several other items in need of repair and completion. Totally frustrated with customer care ability to get things done with subs.

After closing I got no help with Pulte homes.The air conditioning wasn’t working, the lighting wasn’t working, and the pool has tremendous leaks underground. It has been over a month and the pool issue still has not been corrected. I’m very disappointed with my million dollar purchase.

They have you close on a house that has many imperfections and promise it will be taken care of right away- well a months later, nobody comes back totaled care of any of it. Frustrating!

We are still waiting on refrigerator, front door sweep & permanent WINDOWS on front of home . We closed over a month ago.. so very disappointing!!

Never close on your house until everything is completed in your house and that you have all your appliances. Zero follow through after you close. Still waiting on my refrigerator after 7 weeks so I called Whirlpool and the told me it will be 4 more months before I can get one that I paid extra for. Call after call to resolve issues and nobody does anything but pass the buck.

Overall the experience has been very disappointing for the expense of the house we purchased. Builder only seemed interested in taking our money and building as fast as possible. Quality of finishes is lacking and have needed warranty work. There were no proactive updates during construction process as promised, unless we asked. There has been consistently very poor communication and follow up, unless we pushed for it. Numerous construction quality issues still being worked on months after closing. The people are nice, but the delivery and quality of the work needs improvement.

Virtual closing was poor quality via FaceTime. Home had several issues not reviewed at closing. Lights and outlets not working. We were able to go to our villa a few weeks later to review the condition. The house was supposed to be move in condition. The Hot water was not on, damage you a cabinet door that needs replacement, damage to bathtub. Lights and outlets not working and a running toilet. Certainly not the move in condition as promised. The condition has been reported to the customer care team Only received notic of on item scheduled for repair. Most oft the items should have been completed by now but it’s not. I closed virtually and expected if anything needs repair it will be done immediately. Very disappointed. ... More

First, it was six months before the slab was poured. A couple months for permits but six months is unacceptable. We did get delayed, probably a months worth by Ian, not the builders fault. We had three different CMs (Construction Managers) that are supposed to manage the build but we had a difficult experience with the lot. Nadine ghosted us, Justin was there briefly but left Divosta/Pulte and Dan was new and inexperienced. Joe is the manager of the local CMs here and he's a good talker, just not good in meeting the expectations he made in the discussions we had with him. In all three CMs we got to the point that they stopped communicating back to our request for more information and/or next steps. The CMs have been overloaded and they are ineffective under that overload. It took just under 18 months to finish our home which cost us thousands more in rent and storage. We also had to manage the project way more than we wanted and our punch list is over 40 items long. I doubt that all 40 items will be done in the 12 month home warranty period and I am seriously looking at retaining a attorney who is good with the arbitration process. Love our location but had I know this builder would be so sub-par I would have looked further. ... More

We bought many new homes from various builders over the years but I can safely say Pulte is by far the most disorganized, non-communicative, with sloppy construction controls, and incompetent and unskilled sub-contractors (including electricians, plumbers, roofers, framers, painters, appliance installers, etc.) Our pre-closing punch list was 5 pages long, and our post-closing punch list was 4 additional pages long. Now, months after closing, the punch list is still 3 pages long, and no-one at Pulte could care less. Heck, it took Pulte 5 days after closing just to get us the keys to our house. They didn't even know where the keys where. The post-close punch list includes a bathtub that does not drain, wall outlets with no power (still no power after 2 repair attempts), floor tiles that were install that were more pink than white (but they just installed them anyways), missing doors (yes, no doors!), missing trim casings, stonework with gaping holes in the concrete, kitchen counter-tops that sloped sideways, water heater that drains into the garage instead of outside, shower doors that are anything but vertical. All defects identified pre-closing. The worst part is that every time a sub-contractor is deployed to repair issue, they end up making things worst. Fix an outlet, disconnect the ceiling lights. Fix the countertop, break the cabinet. And since every task is sub-contracted to different contractors, instead for repairing things, they just point fingers at each other and nothing get fixed. "It's not my job" is the most common response heard in a new Pulte Home. The models run a continuous video on the TV proclaiming their high quality of materials and workmanship, yet they can't even correctly install a front door peephole that is functional. ... More

Based on my experience: the new build was dirty on move in date, the kitchen wasn't fully functional and after one month basic repairs and finishes are not complete. It appears there was little quality assurance at the finish and we were moved to "warranty" to resolve obvious flaws, repairs and incomplete items that were clear and pointed out over one month before the close. Based on my experience it's very important the owner is well acquainted with the contract and the upgrades, the builder representatives tried to convince me of items that were not accurate per the actual contract terms. Such as: I was told my upgraded appliance wasn't an available upgrade and I had the highest availalbe upgrade - not accurate; I was told the substitute appliance clause required the owner to dispose of the substitute appliance - not accurate. I had to show the language in the contract before they agreed they were not correct in their assertions. ... More

The sales department and project manager do not communicate together. You told one thing and get another. Very poor response time on issues.

There doesn't appear to be anyone involved in our home to be dedicated or committed to getting the issues resolved in a timely manner - there is no sense of urgency by anyone!!! We have a $10K zero corner sliding glass door that hasn't worked and we're still waiting to have it repaired after 7 weeks.

light fixture in master bathroom not working properly .... chips on top edge of stationary glass panel in shower stall ... sliding glass door not fully caulked .... drawers in kitchen cabinet not level !!!! wall for stairway not straight and the list goes on very disappointed !!!! by the way the money I paid for this home was perfect had on defects nor did it need any corrections

More than helpful to purchase a home but come time to close there were many things not explained to me in the process so that when it was time to close I was left very disappointed that things were not the same as the model home I was shown. The quality of workmanship was less than par. The cabinetry I paid for an upgrade for all wood was thermafoil. The tile work was sloppy. The foundation is not level. The back yard is not graded properly and floods onto back patio. The pavers were chipped and broken. the gutters were smashed in on sides. The ac filter was filthy and so was the house. It was not professionally cleaned. The ATT conduit was missing and needed to be put in so that I could have phone and internet and tv. I had to wait three weeks with a temporary line that was installed around the perimer of my home which was cut twice by the lawn people. The lawn and construction people keep throwing trash on my lawn. The construction people were still using my water for hook up to another site for days after we closed. I still have ongoing issues after two months of closing. ... More

Buy a existing home.

Shoddy workmanship and no customer service

All though COVID was a big issue when it came to building and quality of help. When it came to Managerment which didn’t change not helpful made the whole experience not pleasant Even now trying to get a response practically impossible So overall I would say very disappointing

House was not ready at closing, field mgr seemed to be more interested in completion than attention to known issues, seems we paid the price with unacceptable conditions for being proactive on items needing attention. Very disappointed in the whole experience to date

incorrect appliances, poor tile installation, terrible outlet and light switch placements. overall a terrible experience. if we didn't like the amenities of the community, we would have purchased elsewhere.

I have been very disappointed with our new home. They seem to rush through and not really care about the end product. Big disappointment.

I wanted to sell the minute I moved in. Things I was told was done wasn't done. Warranty services called several times and never call back. I gave up.

Our construction manager never communicated with us until about three weeks to closing stating that DiVosta was not going to meet closing schedule. Eventually we closed after another delay. Dealing with Pulte mortgage was a nightmare. I was sent a recap of the loan documents there approximately five issues including the wrong sales price and missing about 70% of my assets. The loan people didn’t know how an insurance annuity works. I gave up and paid cash. Your quality process is atrocious, your trades don’t cleanup afterwards leaving paint, grout and mud on the floors we paid $40k extra for. You left off items that we paid for only through asking questions at multiple walk throughs did we discover they were missing. We have very little positive things to say about this home building with DiVosta. ... More

Incredibly poor post-closing service on construction deficiencies. Long list of problems never addressed. Lots of promises, few results. Outrageous service.

Sales experience 1 Star. Horrible experience. Closing experience 3 Stars. Construction Manager 5 Stars Excellent experience. Customer Service 1 Star Responsiveness terrible, only. responds when contacted multiple times.

People were still working on the house when we walked into it after closing.