VERY SLOW IN RESPONDING WITH ISSUES IN HOME THAT NEED TO BE REPAIRED OR REPLACED, FOR EXSAMPLE, WAITING OVER A MONTH FOR MY NEST DOORBELL TO FIXED, HASN"T WORKED SINCE DAY ONE, CHIPPED PAVERS NEED TO BE REPLACED, LOUSY CAULKING AND PAINT JOB DRIP SPOTS.

Charles B.
Verified HomeBuyer
December 01, 2024
Vero Beach, FL

MAKE SURE YOU TAKE YOUR TIME AND CHECK ALL THE FINISHING WORK AT WALKTHRU BEFORE YOUR CLOSING.

DiVosta Homes responded:
Hi Charles, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP divostahomes ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Please read below

Joseph S.
Verified HomeBuyer
November 28, 2023
Nokomis, FL

Virtual closing was poor quality via FaceTime. Home had several issues not reviewed at closing. Lights and outlets not working. We were able to go to our villa a few weeks later to review the condition. The house was supposed to be move in condition. The Hot water was not on, damage you a cabinet door that needs replacement, damage to bathtub. Lights and outlets not working and a running toilet. Certainly not the move in condition as promised. The condition has been reported to the customer care team Only received notic of on item scheduled for repair. Most oft the items should have been ...

DiVosta Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^AF divostahomes ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not the builder I thought they would be.

Anonymous
Verified HomeBuyer
June 29, 2023
Englewood, FL

First, it was six months before the slab was poured. A couple months for permits but six months is unacceptable. We did get delayed, probably a months worth by Ian, not the builders fault. We had three different CMs (Construction Managers) that are supposed to manage the build but we had a difficult experience with the lot. Nadine ghosted us, Justin was there briefly but left Divosta/Pulte and Dan was new and inexperienced. Joe is the manager of the local CMs here and he's a good talker, just not good in meeting the expectations he made in the discussions we had with him. In all three ...

DiVosta Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. ^AF divostahomes ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

DiVosta - Pulte Homes - Nice Designs but Terrible Workmanship

Anonymous
Verified HomeBuyer
July 29, 2022
Englewood, FL

We bought many new homes from various builders over the years but I can safely say Pulte is by far the most disorganized, non-communicative, with sloppy construction controls, and incompetent and unskilled sub-contractors (including electricians, plumbers, roofers, framers, painters, appliance installers, etc.) Our pre-closing punch list was 5 pages long, and our post-closing punch list was 4 additional pages long. Now, months after closing, the punch list is still 3 pages long, and no-one at Pulte could care less. Heck, it took Pulte 5 days after closing just to get us the keys to our ...

DiVosta Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? divostahomes ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Appeared to be very competent for the build, but did not appear interested in finishes or final quality assurance. Perhaps handing the final transition to a person that has an interest and desire for aesthetics and final finishes would be better.

Anonymous
Verified HomeBuyer
July 29, 2022
Venice, FL

Based on my experience: the new build was dirty on move in date, the kitchen wasn't fully functional and after one month basic repairs and finishes are not complete. It appears there was little quality assurance at the finish and we were moved to "warranty" to resolve obvious flaws, repairs and incomplete items that were clear and pointed out over one month before the close. Based on my experience it's very important the owner is well acquainted with the contract and the upgrades, the builder representatives tried to convince me of items that were not accurate per the actual contract terms. ...

DiVosta Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. divostahomes ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor customer experience

Anonymous
Verified HomeBuyer
July 28, 2021
Vero Beach, FL

The sales department and project manager do not communicate together. You told one thing and get another. Very poor response time on issues.

DiVosta Homes responded:
We are so sorry to hear that our team did not provide excellent service or communication throughout your new home build journey. We would like to learn more so we can address this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH divostahomes ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lots of great talk but .....

David T.
Verified HomeBuyer
November 10, 2020
Venice, FL

There doesn't appear to be anyone involved in our home to be dedicated or committed to getting the issues resolved in a timely manner - there is no sense of urgency by anyone!!! We have a $10K zero corner sliding glass door that hasn't worked and we're still waiting to have it repaired after 7 weeks.

DiVosta Homes responded:
We are so sorry that you are dealing with unresolved concerns with your new home. We would like to look into the situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS divostahomes ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

poor workmanship ... very little and very slow response to voiced concerns

Frank L.
Verified HomeBuyer
September 09, 2020
Port Saint Lucie, FL

light fixture in master bathroom not working properly .... chips on top edge of stationary glass panel in shower stall ... sliding glass door not fully caulked .... drawers in kitchen cabinet not level !!!! wall for stairway not straight and the list goes on very disappointed !!!! by the way the money I paid for this home was perfect had on defects nor did it need any corrections

DiVosta Homes responded:
We are so sorry to hear that you have concerns with your new home and are not pleased with the overall quality. We thank you for taking the time to share this feedback so we can share it with leadership. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you again. ^AS divostahomes ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Cheap materials for high end prices

Anonymous
Verified HomeBuyer
August 14, 2020
Lake Worth, FL

More than helpful to purchase a home but come time to close there were many things not explained to me in the process so that when it was time to close I was left very disappointed that things were not the same as the model home I was shown. The quality of workmanship was less than par. The cabinetry I paid for an upgrade for all wood was thermafoil. The tile work was sloppy. The foundation is not level. The back yard is not graded properly and floods onto back patio. The pavers were chipped and broken. the gutters were smashed in on sides. The ac filter was filthy and so was the house. It ...

DiVosta Homes responded:
While we are disappointed to hear that you are experiencing these concerns with your new home, we thank you for taking the time to share your experience. We would like to make leadership aware of your concerns so they can address them accordingly. If you could please email customersupport@pultegroup.com with your full name, address and contact information we would greatly appreciate it. Thank you again. ^AS divostahomes ...

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Nothing happens until one complains to the higher ups. Then Builder acts like they are doing you a favor.

Robert G.
Verified HomeBuyer
January 12, 2023
Englewood, FL

Buy a existing home.

DiVosta Homes responded:
Hi Robert, we're sorry to hear this and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP divostahomes

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Customer service terrible

Melanie S.
Verified HomeBuyer
January 12, 2023
Nokomis, FL

Shoddy workmanship and no customer service

DiVosta Homes responded:
Hi Melanie, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP divostahomes

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

DiVosta Homes - All though COVID was a big issue when it came to building and

Derek A.
Verified HomeBuyer
November 23, 2021
Sarasota, FL

All though COVID was a big issue when it came to building and quality of help. When it came to Managerment which didn’t change not helpful made the whole experience not pleasant Even now trying to get a response practically impossible So overall I would say very disappointing

DiVosta Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. divostahomes

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

POOR COMMUNICATION, NO OWNERSHIP OF BUILDER'S ISSUES

Raphael S.
Verified HomeBuyer
November 02, 2021
Venice, FL

House was not ready at closing, field mgr seemed to be more interested in completion than attention to known issues, seems we paid the price with unacceptable conditions for being proactive on items needing attention. Very disappointed in the whole experience to date

DiVosta Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. divostahomes

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

all about profit, not client experience

Anonymous
Verified HomeBuyer
February 03, 2021
Venice, FL

incorrect appliances, poor tile installation, terrible outlet and light switch placements. overall a terrible experience. if we didn't like the amenities of the community, we would have purchased elsewhere.

DiVosta Homes responded:
We are so sorry to hear that you had such a negative experience and are unhappy in your community. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH divostahomes ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed

Anonymous
Verified HomeBuyer
January 26, 2021
Port Saint Lucie, FL

I have been very disappointed with our new home. They seem to rush through and not really care about the end product. Big disappointment.

DiVosta Homes responded:
We are so sorry to hear that you are disappointed in your new home especially because this should be such an exciting time. We would like to learn more about your experience so we can address any unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH divostahomes ...

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Go elsewhere

Anonymous
Verified HomeBuyer
September 06, 2023
Lake Worth, FL

I wanted to sell the minute I moved in. Things I was told was done wasn't done. Warranty services called several times and never call back. I gave up.

DiVosta Homes responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. Please include your address, contact information, and a summary of your concerns. Thank you. ^AF divostahomes ...

Total Score 1

Quality 3

Trustworthiness 2

Value 5

Responsiveness 4

Lack of communication and inexperienced loan officer. Catch me if you can quality control.

Christopher T.
Verified HomeBuyer
May 09, 2024
Englewood, FL

Our construction manager never communicated with us until about three weeks to closing stating that DiVosta was not going to meet closing schedule. Eventually we closed after another delay. Dealing with Pulte mortgage was a nightmare. I was sent a recap of the loan documents there approximately five issues including the wrong sales price and missing about 70% of my assets. The loan people didn’t know how an insurance annuity works. I gave up and paid cash. Your quality process is atrocious, your trades don’t cleanup afterwards leaving paint, grout and mud on the floors we paid $40k extra for. ...

DiVosta Homes responded:
Hi Christopher, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP divostahomes ...

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Incredibly poor post-closing service

Robert Z.
Verified HomeBuyer
January 12, 2023
Vero Beach, FL

Incredibly poor post-closing service on construction deficiencies. Long list of problems never addressed. Lots of promises, few results. Outrageous service.

DiVosta Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP divostahomes ...

Total Score 1

Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Sales and Customer Service not up to standards. Construction excellent

John D.
Verified HomeBuyer
July 05, 2024
Vero Beach, FL

Sales experience 1 Star. Horrible experience. Closing experience 3 Stars. Construction Manager 5 Stars Excellent experience. Customer Service 1 Star Responsiveness terrible, only. responds when contacted multiple times.

DiVosta Homes responded:
Hi John, we're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP divostahomes ...

Total Score 1

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Not good

Anonymous
Verified HomeBuyer
March 01, 2024
West Palm Beach, FL

People were still working on the house when we walked into it after closing.

DiVosta Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF divostahomes

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

This is our third home that we have built, and the worst experience due to timely in getting the home completed, workmanship of the home, and just the way it was all addressed towards the home owner. Too many issues not completed properly.

Anonymous
Verified HomeBuyer
December 07, 2022
Nokomis, FL

It is a disappointing experience because this is our last home, our retiring home, and besides being the smallest, and the third built it was the worst experience we have had as home owners. I honestly would not recommend Divosta.

DiVosta Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? divostahomes ...

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

DiVosta Homes - Been living in my home for almost 2 months now.

Anonymous
Verified HomeBuyer
May 11, 2021
Lake Worth, FL

Been living in my home for almost 2 months now. Received a call that our gas range was being delivered, no one told us that the one we already had was not the correct one. Gas range was delivered and couldnt be connected so now it is sitting in my living room. Also, my FPL account is sitting in limbo because there was no inspection in the beginning which is required for service to be activated. We were told lies from the beginning and now things are still a mess. Horrible experience!

DiVosta Homes responded:
We are so sorry to hear that you had a negative experience. We would like to learn more so we can help. Can you please email customersupport@pultegroup.com with a brief summary of the outstanding concerns along with your address and contact information? Thank you so much. ^AH divostahomes

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Worse home buying experience we have ever had.

Edward F.
Verified HomeBuyer
December 17, 2022
West Palm Beach, FL

The quality of workmanship leaves alot to be desired. Lots of damaged to impact sliding glass doors, doors didn't lock, wrong handles on doors with daylight showing all around the handles. The employees talk a good story, but once you close it is almost impossible to get them to come back & fix items. This is my opinion.

DiVosta Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. Be sure to share a brief summary of your concerns, along with your address and contact information. ^TP divostahomes ...

Total Score 1

Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

Delay after delay

Anonymous
Verified HomeBuyer
November 03, 2022
Englewood, FL

Beautiful homes, great people within the community. Lots of pain and suffering to get to completion. Deleted over 5 months taking T total build time of 15 months. Hard to get repairs. Imported timely after sale closed. Disappointed with all the commitments by Divista that didn’t happen. Divosta is still telling home buyers unrealistic delivery durations.

DiVosta Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. divostahomes

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 3

Wasn’t a good experience

Jo R.
Verified HomeBuyer
February 10, 2021
Sarasota, FL

First of all we had to tell construction the office window was off by three inches and not centered the double den doors. The framing in the shower was hanging over the shower pan three inches. An a nice note on the front block wall “ chip away” because the block was laid a little short as proven by the overhang in the shower pan 3”, the den window 3” off. All because the supervisor doesn’t check the jobs. Secondly the second story was supposed to be railing, they built the knee wall instead. We had to tell them to correct it. Thirdly the wood interior window sills were not level in two ...

DiVosta Homes responded:
We are so disappointed to hear that you had a negative experience while building your home and are having a hard time getting your issues addressed after closing. We would like to share this feedback with leadership so they can address it accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH divostahomes ...

Total Score 1

Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

DiVosta Homes Reviews

What Homeowners Have to Say About DiVosta Homes.

DiVosta Homes

Customer Reviews

VERY SLOW IN RESPONDING WITH ISSUES IN HOME THAT NEED TO BE REPAIRED OR REPLACED, FOR EXSAMPLE, WAITING OVER A MONTH FOR MY NEST DOORBELL TO FIXED, HASN"T WORKED SINCE DAY ONE, CHIPPED PAVERS NEED TO BE REPLACED, LOUSY CAULKING AND PAINT JOB DRIP SPOTS.

Please read below

Not the builder I thought they would be.

DiVosta - Pulte Homes - Nice Designs but Terrible Workmanship

Appeared to be very competent for the build, but did not appear interested in finishes or final quality assurance. Perhaps handing the final transition to a person that has an interest and desire for aesthetics and final finishes would be better.

Poor customer experience

Lots of great talk but .....

poor workmanship ... very little and very slow response to voiced concerns

Cheap materials for high end prices

Nothing happens until one complains to the higher ups. Then Builder acts like they are doing you a favor.

Customer service terrible

DiVosta Homes - All though COVID was a big issue when it came to building and

POOR COMMUNICATION, NO OWNERSHIP OF BUILDER'S ISSUES

all about profit, not client experience

Disappointed

Go elsewhere

Lack of communication and inexperienced loan officer. Catch me if you can quality control.

Incredibly poor post-closing service

Sales and Customer Service not up to standards. Construction excellent

Not good

This is our third home that we have built, and the worst experience due to timely in getting the home completed, workmanship of the home, and just the way it was all addressed towards the home owner. Too many issues not completed properly.

DiVosta Homes - Been living in my home for almost 2 months now.

Worse home buying experience we have ever had.

Delay after delay

Wasn’t a good experience

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