DRB Homes Reviews in Raleigh Durham Chapel Hill, NC

Overall the house was built to my satisfaction, but there are issues I was no able to ignore. In short attention to detail was not there like where the wall meets the ceiling is wavy, wall ends are crooked multiple parts of the house. Master Bathroom is stand in shower with a sit and sit holds watter. Misleading advertising and not mentioning the difference b/w model to house. Currently my master bathroom is unusable and I have no indication from the builder as to when it would be corrected/fixed. They never reach out to explain what the delay is. As far as they see it it is my problem. I do not recommend them to any one. ... More

The initial walk thru was great but no one has resounded to my emails since closing 3 months ago.

The entire process was frustrating, no solid answers on where the house would be on the lot, what trees would be left ect. We felt rushed and pressured to make decisions quickly (prices going up). They are unwilling to change anything on the contract after 7 days, of course it would have been more money for them. The design center was a very underwhelming experience, very disappointed with that process, way out of date and the young lady working with us had zero personality, actually felt like we were bothering her. Sales rep was borderline rude at times. The project manager seemed to rely on the subcontractors for their own quality control. The house was completed 3 - 4 months after the initial projected completion date. The house was handed to us without being cleaned properly, dusty cabinets, dusty windows and blinds, paint on the floor in spots, the garage floor wasn't touched, paint, dust, plaster all over it. The yard had a lot of debris left under the sod. The seeding in the back lot was a joke as was the interior paint job. The house was not power washed either. Warranty has been good on correcting some items and very slow at others. Had to argue over a chipped counter that was clearly there in a pic before closing. At the end of the day we do like our house and we love the community however I DO NOT feel like a valued customer and I feel the builder took advantage of the current circumstances any way they could. ... More

Project manager never returned my calls or texts to replace the missing screws in the dishwasher and to fix the hole in the closet ceiling. Some things were not fixed from the walk through.

This is our 5th home and 2nd new build that my husband and I have purchased. We are disappointed in the workmanship and quality of materials used. Specifically there is primer on the kitchen cupboards, floors and carpet. One of the kitchen cupboards is peeling in 3 spots. The bathtub has rust spots and is damaged. Kitchen window is stained. Granite has pulled away from the wall and when hanging curtains we noticed that the measurements of the windows are off. The baseboards are made of cardboard. The owners bathroom floor has a slice in the vinyl floor. In the other bathroom there is some a sticky residue on the floor and the counter is discolored. We are trusting that once we submit everything to the project manager that it will be taken care of and corrected. ... More

Although it wasn’t a horrible experience it was not an amazing experience by a long shot. For me to be a first time home owner I expected this process to be nothing less than amazing. There was so many things that went wrong that could have been prevented if people knew how to do their job and communicate more effectively and efficiently. Overall I am reading my experience very average and would not recommend anyone to move forward with this company.

Quality of workmanship is horrible. Sales agents were great.

Since we moved in last February we had to file multiple warranty claims. The whole house plumbing got clogged. then we lost power in half of the house, the microwave trips the breaker and we were told to file with manufacturer, there is something going on with the drainage as we have standing water in front of the house and our patio cracked and we were told that cracks in concrete are not covered. Really? 2 month after move in it's normal for the patio to crack? They didn't grade it properly and it settled. All in all, poor quality construction. Shoddy work.

I love our home but it is clear they went the cheaper route with materials and hurried with some projects. The backyard fence is still not complete

DRB delayed our move several times, and this resulted in added expenses on our end that were not covered by DRB due to delays and last minute communication from DRB. We've had to use their warranty service several times to complete items that needed to be fixed from our blue tape walk that were not yet fixed. I've been waiting a few weeks now for their warranty service now to get back to me. Our sod was also rushed and poorly installed as well resulting in terrible lawn health that we will now inherit.

The only positive of our experience was the agent, she was very helpful, informative, and resourceful. The building process was suppose to take 4-6 months, but Dan Ryan had 6 months of absurd delays with little to no communication, unless initiated by myself. This was extremely frustrating and communicated to Dan Ryan and yet still no compensation or regards at all. The builder was just okay. Most things were done fine but there were multiple things they did a poor job on (master door does not close properly, glue left on all laminent floor pieces, marked locations of chipped paint not fixed and an outlet that does not work. Overall, a very discouraging process. The house is finished now and we are glad to be settled, however we will hopefully not work with Dan Ryan again. ... More

While we are content at building our first new home this is and has been a journey in and of itself. Because so many contractors are involved there were many errors. Our home was prewired to only provide cable through internet although we requested dual coax and Ethernet cable we only received Ethernet which meant we had to purchase all smart TVs. The floor boards upstairs make loud noises as if you are going to fall through the floor. The paint is starting to crack in some areas inside the house. The garage motor sounds as though it was made for a single car garage, some electrical outlets are not working. Our first snow at the house the water would not come completely on the pressure was extremely low, I’m not sure what that was about. Now some of these issues have been addressed while others have not. We’ve been advised to list all these things within our upcoming year. At this time we don’t know if they will treat this as cosmetic or what. When we purchased we knew it wasn’t going to be perfect but we did expect a lot better quality. Our Building supervisor was helpful in getting some of these things addressed however it was still unnecessary hiccups that seem to have been created by taking short cuts and cheaper route. All the appliances are cheap. ... More

We had far too many issues with our home that we had to point out for our liking. The level of oversight and attention to detail paid by the on-site supervisor(s) was severely lacking. Vendors drinking beer in the home while working and food left in the house show the level of subcontractors. The paint and drywall crew have to be some of the worst in the business - paint all over our floors, drywall seams (nails) all around the house. Overall a disappointing experience.

I asked for some exterior things to be done before closing and they were not completed; I’m unhappy with that service. The loan officer that I dealt with was unpleasant and uncooperative- I would not recommend to others.

We loved the lady who helped us choose a lot and floodplan. She was amazing! Everyone else sucked. Unresponsive. We had a leak from a tub spout installed wrong. Took over two month to get the flooring replaced and ceiling holes patched after it leaked through to our kitchen ceiling. Then it took another week for the restoration company to come out and fix the moldy floors in the master bath. Beautiful home, service has been subpar.

Terrible craftsmanship!! Poor attention to detail.

Really poor quality of the building. They keep saying that a lot of the issues can be fixed within a year of warranty. But the warranty management is absolutely not responsive. It took me a MONTH to get somebody on site to check the gutter. If you are buying a house from Dan Ryan, make sure everything is fixed before the closing because you are buying it "as is"

New house with unfinished touches. Poor painting job, no attention to detail at all. My house was not even ready for first walk thru. Doors were left unpainted. It looks as they were rushing to finished. Floors have splashed paint that I have to clean. some windows are not leveled.

I do not think that Dan Ryann values buyers. I did not have a good experience overall. I believe that the quality is not there for the price and I believe that the attention to detail was missed.

For as much as I paid for the home. Going through the house finding out that the upgraded in the house are cheap and break easily. Having issue with water in crawlspace and not really impressed with their responsiveness. Also there are spots on the first floor that are sagging now. I don't know if I would ever buy a home from them again.

This was my first time buying a home. They made this experience the worst ever. If I had been renting or leasing instead of buying I would have moved immediately. Within two weeks of me moving into my home I had a major issue happen. It took over three months to get the problem resolved. The communication was terrible! Very disappointed. First and last time buying a Dan Ryan Home! All I can say is do your research before purchasing a home!

This experience is not one that I would have ever expected from such a big builder. Trying to communicate to settle issues were ignored, which led to bigger issues among a team that was suppose to be working together with a common goal of getting me into my house. I was blessed enough to close but had to beg for my house and resign a contract 8 months after my initial signing which was less than 60 days before my closing. It was a terrifying experience that I would not wish on anyone. I am thankful that I had my agent in my corner to assist me through the emotional and business part and explained to me that this was in no way normal. ... More

My house was thrown together and it shows. The inner quality of the paint, cabinets, chalk, etc are terrible. We had to have people return multiple times to my house to make corrections and replace items that were not installed correctly. Truly sad that the project manager felt comfortable giving my house in the condition it is it.

To compete with other builders, Dan Ryan needs to step up the game and be a better customer oriented company.

The overall outcome after 12 months (was told it would be 6), we do have a house. They were not transparent aliong the process. We’ve had just as many issues as we would have in a 20yr old home. The contractors chosen all are terrible and rushed thru the building process (that’s how we found a Budwriser beer can in a bsthroom vent). The warranty department/process is a joke. It takes months to get problems resolved. I suggest if you choose to buy, ask many questions, and do your walk-thru at night, you will see more problems when it’s dark outside! I wish I would’ve read reviews before I signed my contract, or had not signed at closing until everything was corrected. ... More