DRB Homes Reviews in Raleigh Durham Chapel Hill, NC

Quality of the interior paint is poor; if you rub up against the wall it leaves marks and cannot be removed with a damp cloth; the paint feels like a primer, not real paint. I still have blue paint stickers where issues need attention; I was not left with a sufficient amount of gray paint to touch up walls, and the five gallon bucket was empty in the attic. During the walk through; I asked for a landscaper to stake down the new tree in my front yard, because it was leaning to far to the left; it was never done. I had to have my own landscaper take care of it. Unfinished wall not painted near shower in master bathroom. ... More

The craftsmanship could have been better and the response to issue could be faster.

Well the seals in the shower were coming apart and I upgraded to the spa package. The light switch in the kitchen was not installed right one switch was not even mounted to the wall. If you don't pay for the premium you will get the bare basic which is really cheap

Warranty team does not help or provide help with any issues.

Horrible response to fix issues!! Lack of accountability!

I wish the quality of the workmanship was better. The paint and drywall work is subpar, all my counter tops and sinks are scratched. For the money the quality should be better.

The process was extremely long. Lack of consistent communication during the delay. Issues with fire place that was eventually resolved after extensive back and forth communication. Overall I rate my experience on a new build fair.

Sales team works with only 1 buyer realtor. There is collusion. I bought a house and moved in but never met sales team even once.

Design center was great and I love the house now that it’s finished. The building process was not made easy at all. On closing day, our house was still being worked on.

Lots of the work is contracted out . I would suggest visiting daily to point out issues in the process. They are good with following up, you just have to put the warranty calls in

Several issues for a new home. The water heater didn't run hot, new tree collapsed because not stable and infested with ants,electric plug not able to handle dryer, coffered ceiling cracked immediately.

Overall the whole DRB team was so helpful and provided superb customer service while going through the building process. I do have some concerns with the quality of workmanship if the final touches and whether the price we paid was a good value.

Some of the walls were not painted adequately. Can see repaired patch areas through paint. There are lots of areas. Outside base of house is some type of foam. I have never seen this type of material before in construction. It is beginning to chip from where there has been what appears to be some sought of concrete layer used to give it some sought of smooth finish. It is also easily damaged when mowing and edging around the foundation. The house is nice, the really does not meet expectations of what I feel like it could be when considering the amount of money that is being paid.

They were ok. They could have been better at solving some of our problems.

Had to add $70K to get the quality of house we wanted from the base model. May have something to do with the Pandemic but the quality of the workmanship was the worse I have ever seen after building three homes over the years. Instead of having a new home that needs nothing for at least several years, I have a house that already has issues of poor workmanship, patchwork paint, wavy walls, squeaky floors, etc. The house (even after adding all the options) was less expensive than competitors, however, I would consider a higher quality builder in the future.

Wish I would have had an better experience but didn’t. A lot of things can be better.

Love the location. I just wish the materials didn't feel flimsy. Overall, the home is beautiful.

Pros- 1. Spacious. 2. Free fence for road facing rear ends . Cons- 1. Standard amenities like Entry bench, etc are absent when compared to builders like Lennar, Taylor Morrison, Meritage, etc. 2. Finishing touches can be improved. I had to clean the hardwood floor after move-in. 3. Master bedroom's toilet paper holder came off after one month. 4. The elevation of concrete ramp from community road, for my car entry to garage is not done properly. It scratched my car's transmission box and cost me $800 for replacement. 5.Paid $5000 extra when compared to my neighbor who has more square foot. I agreed on the listing price and asked for Refrigerator, washer, and dryer. The salesperson did not allow a free upgrade on the washer and dryer and asked me to pay $1000 for upgrade. I did not take the upgrade. 6. No club house still HOA is more. ... More

We love with our new home from Dan Ryan Builders. We moved into the home a month early then originally expected. The sales representative and buying process went very smoothly. The design center and building manager were kind and helpful when working with us to build out the home plans. And the actual home building process went quickly. However, as our rating demonstrates, the building process, craftsmanship, and materials left a lot of room for improvement. We monitored the home building process very closely from the start. It was apparent then, at the very beginning of the build, that Dan Ryan and their subcontractors do not pay attention to the details of constructing the home. Here are a few instances: 1. The pouring of the concrete slab and in-ground laid plumbing presented a problem. As the house was built up from the slab, it was clear that the plumbing leading to the second floor was not going to contained within a wall. We notified the building manager and eventually it was rectified. Nonetheless, the pipe causes the drywall in the downstairs bathroom to curve out, leaving a visible bend in the wall. 2. On the second floor, we were told that the truss layout had been changed and that it would leave the attic access uncentered. There was nothing to be done, so now when we pull the ladder down, if it is not carefully pulled down, it would run into the edge of the loft wall rather than being centered and provided the appropriate clearance. 3. Since moving into the home, we have found doors that don't latch in the master bedroom. We had a rain storm with strong wind that exposed holes in our room above the master bathroom, leaving light water damage that's now been fixed, but had been missed. We were informed that the crew who put up the siding of the house secured their ladder/equipment with anchor bolts onto the roof after the roofers had already completed the roof, and then left the holes. Lastly, the second story floor boards are problematic. They are loose in our daughter's bedroom, so that you hear pops all up and down the back wall as you walked through the room. And in the master bedroom, you can feel slight height differences where the floorboards meet each other as they aren't completely flat when they should be seamless. You can actually see these manifest in the carpeting. All that said, Dan Ryan consistently works with us to resolve issues during our warranty period. Regardless, we haven't been left with a good impression. If we hadn't kept on top of the building process and called out mistakes of the subcontractors, there would have been more issues. We actually hired a private inspector ourselves to complete phase inspections for us. I would absolutely recommend you do this for any home builder, including Dan Ryan. Our inspector told us after the first phase inspection, the overall building materials and craftsmanship of our Dan Ryan home are better than a lot of homebuilders he's inspected, but they cannot seem to follow their own plans to get the details correct. In short, we would buy with Dan Ryan Builders again. We really love our home and neighborhood. However, hire your own inspector and, if possible, monitor the build out yourself. Always say something if you spot an issue, because they are reasonable and will work with you. ... More

It's not a 6month in and we have called on to report several issues. Even the home feels cold when the heat is on. Currently just realised some defects and will be putting in a tickets.

Cooking Range broken in the first 2 months, not sure what to say.

After being in the home for a couple months noticing more issues as time goes on.

The craftsmanship is not the best. To get work done takes a while to get done before your final inspection. Do your homework before you sign any paperwork! Read the contract very carefully.

The outward appearance of the home was quite luring, Plain and somewhat basic inside but we were able to put our touch on it and make it as beautiful as the models we toured. Although we are growing to love our home, there are other homes in Olde Liberty with a larger floor plan (more sqft) that sold at a cost much less. There were and still are quite a few things that can be fixed/corrected (i.e., slanted counter top, paint specs on all floors, and a ton of nail pops, etc.). Overall DRB has beautiful homes however there is opportunity in terms of quality of workmanship and the value of the home especially for buyers seeking their forever home. ... More

Overall the house was built to my satisfaction, but there are issues I was no able to ignore. In short attention to detail was not there like where the wall meets the ceiling is wavy, wall ends are crooked multiple parts of the house. Master Bathroom is stand in shower with a sit and sit holds watter. Misleading advertising and not mentioning the difference b/w model to house. Currently my master bathroom is unusable and I have no indication from the builder as to when it would be corrected/fixed. They never reach out to explain what the delay is. As far as they see it it is my problem. I do not recommend them to any one. ... More