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Drees Custom Homes Reviews
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What Homeowners Have to Say About Drees Custom Homes.
Drees Custom Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Custom Homes 199 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Drees Home purchase
- Lonnie H.
- Verified HomeBuyer
- September 20, 2023
- Arlington, TX
Construction project manager was very responsive. Closing was a breeze
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Overall positive experience
- John K.
- Verified HomeBuyer
- February 28, 2023
- Georgetown, TX
Overall positive experience. We would build with them again. Lengthy building process and some material quality concerns due to supply chain issues. Most issues have been addressed promptly and adequately by the builder so far. Happy with our new home.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Drees Custom Homes - Very good experience with sales and construction manager, they
- Srinivas Y.
- Verified HomeBuyer
- November 24, 2021
- McKinney, TX
Very good experience with sales and construction manager, they have addressed all my concerns and issues.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
We love the house
- Anonymous
- Verified HomeBuyer
- September 25, 2024
- McKinney, TX
We had to be on top all the design selections that are actually installed. Some items were missing after moving in and had to reach builder to remind installation. It was a bit of confusing communicating with builder directly so best bet is to call Drees customer services reps as they quickly address any issues after move-in. Overall , experience is great.
Drees Custom Homes responded:
Hello - Congratulations on your new Drees Custom home! We're thrilled to hear you love your home and that you received prompt assistance through your Customer Care Team. Should you need anything else as you settle in, please don't hesitate to reach out to Customer Care via phone or email so we can assist you as quickly as possible. ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Home owner south pointe
- Kirshna M.
- Verified HomeBuyer
- July 18, 2023
- Mansfield, TX
Excellent customer service from all Drees employees Some minor and some major repairs required Poor quality of cabinets and inside finishing including painting Front door cracking Window needs to be fixed Door locks came of the door Bathroom tile floor not sloped Standing water Some electric outlet issues Incoherent location of switches Mediocre bathroom fittings really bad for a custom builder
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Drees Custom Homes - The overall look of the house is great but there were so many
- Anonymous
- Verified HomeBuyer
- March 08, 2022
- McKinney, TX
The overall look of the house is great but there were so many issues with cabinets closing properly, doors opening properly and details that should not have been left for closing.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Drees Custom Homes - Still I have an issue about window
- Tong C.
- Verified HomeBuyer
- August 31, 2021
- Georgetown, TX
Still I have an issue about window
Drees Custom Homes responded:
Tong - Thank you for taking the time to share this feedback; customer satisfaction is very important to us. We have passed your message along to our Austin Warranty Team, and they will be reaching out to your directly regarding your concern.
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 3
Drees Custom Homes - Drees has built a quality home!
- Randell D.
- Verified HomeBuyer
- August 10, 2021
- Rosharon, TX
Drees has built a quality home!
Drees Custom Homes responded:
Randell - We are so happy to hear you love your Drees home! Thank you for sharing your feedback with us. We wish you all the best as you begin your next chapter in your new home!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Good salesperson
- Mowleshwar R.
- Verified HomeBuyer
- May 29, 2024
- Arlington, TX
Good house plans and good Viridian subdivision
Drees Custom Homes responded:
Mowleshwar - Thank you for the feedback. We are so glad to hear you love your home and your community!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Owner of the house.
- So P.
- Verified HomeBuyer
- October 19, 2023
- Pinehurst, TX
Overall the house is great.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Custom Home Build with Drees
- Erwin H.
- Verified HomeBuyer
- August 23, 2023
- Mansfield, TX
On-site builder was good, salesman was not. He was not responsive and not our advocate. Design center was average. Needs more reasonable choices.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
We love our home
- Loretta E.
- Verified HomeBuyer
- May 20, 2023
- Arlington, TX
We are very happy to be in our new home. The process took longer than expected but the end product is very good.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Drees has a great business system and an excelence building process. BUT ,,,,
- Ken W.
- Verified HomeBuyer
- June 04, 2022
- Arlington, TX
Drees is a great company but due to over extending & market condition , It's subs selections are poor in the final finishing . I M lucky to have a great building supervisor who works hard to make everything right .
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Great Contemporary Designs
- Revanth B.
- Verified HomeBuyer
- February 08, 2022
- Austin, TX
The models are great with good modern designs
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Great upfront sales presentation
- Jon L.
- Verified HomeBuyer
- October 28, 2021
- Arlington, TX
Drees offers some great floor plans and the model homes will for sure get you hooked, however, some of their subs could have been more dedicated to their workmanship. Additionally, it would have been nice of Drees and the head of construction to take into consideration the homeowners intent to purchase. For instance, do not run utility service lines down the middle of a pool-sized backyard forcing the new homeowner to incur costly expenses to move those lines in order to put in a pool. Drees offered no concession and no remedy to the situation even though they ultimately signed off on these ...
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 4
Drees Custom Homes - I’ll recommend them to my family and friends
- Lowell C.
- Verified HomeBuyer
- September 22, 2021
- Georgetown, TX
I’ll recommend them to my family and friends
Drees Custom Homes responded:
Lowell - We so appreciate the recommendation! Thank you for taking the time to share your feedback with us. We wish you all the best in your Drees Custom home!
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Our home is beautiful
- Robert P.
- Verified HomeBuyer
- October 21, 2021
- Prosper, TX
This is a hard review to give because we love our home and it’s beautiful. However, there are still unfinished items and things that need to be done. COVID hasn’t helped but Drees should have back up options to deal with this as they have had over a year to adjust. I feel like they give priority to homes under construction but once you close, you become an afterthought.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
design center and closing
- Nghia M.
- Verified HomeBuyer
- August 10, 2021
- Mansfield, TX
You have to keep them on their toes.
Drees Custom Homes responded:
Nghia - Thank you for taking the time to leave us a review! We appreciate your feedback.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
They are okay with need improvement!
- Amjad S.
- Verified HomeBuyer
- August 30, 2023
- Mansfield, TX
They need to work on finding better contractors with better quality work.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Slow to finish
- Anonymous
- Verified HomeBuyer
- August 22, 2023
- Aledo, TX
We are still waiting for a few things to be fixed and it’s been over two months. There are also a few quality issues in some if the cabinetry.
Drees Custom Homes responded:
Hello - Thank you for bringing this to our attention. Please know we take reviews about warranty items very seriously, and we have shared this with our Customer Care Team so they are aware. If you have not already, please reach out to your Customer Care Representative by email or phone so that we can assist you as quickly as possible. ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Overall good but attention to detail is lacking
- Yosuke K.
- Verified HomeBuyer
- June 05, 2022
- Austin, TX
While the overall experience of buying a Drees home was very nice, the attention to detail was lacking from the construction and paint crew. We are still finding things that were either damaged during construction or left unfinished. THE ONE THAT ANNOYS ME THE MOST: The sides of the kitchen cabinets were scratched up by the guy who had installed the stove hood vent. The hood was installed after the final walk through because they had the wrong one at the time. We didn't notice it until a few weeks after moving in. Very annoying to say the least.
Total Score 4
Quality 2
Trustworthiness 5
Value 3
Responsiveness 4
Drees Custom Homes - Once you close on the house and notice any issues they are slow
- Anonymous
- Verified HomeBuyer
- February 07, 2022
- Rosharon, TX
Once you close on the house and notice any issues they are slow to follow-up. You'll get told whatever they think you want to hear. Three plus emails about the same issues are three to many.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
The contractors need a lot of babysitting
- Sathish V.
- Verified HomeBuyer
- May 16, 2024
- MCKINNEY, TX
A lot of minor to major imperfections in worksmanship for the price paid. Needs a lot more babysitting to point out issues and they atleast 2-3 visits to get fixed.
Drees Custom Homes responded:
Sathish - Thank you for taking the time to leave your feedback, as it helps us improve the home building experience for all of our home buyers. Please know that if you have any specific concerns regarding your home, you can always reach out to your Customer Care Team by phone or email and they will assist you as quickly as possible. ...
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Drees Custom Homes - Hard to get them to come back and fix anything after closing.
- Ryan R.
- Verified HomeBuyer
- May 31, 2022
- Dripping Springs, TX
Hard to get them to come back and fix anything after closing. Going ok two ( 2 ) months to fix a water leak and the issue is still not resolved.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
Drees Custom Homes - Overall, we are pleased with the house.
- Spencer S.
- Verified HomeBuyer
- April 28, 2022
- Aledo, TX
Overall, we are pleased with the house. There have been a lot of issues related materials and workmanship. Issues include: - Cabinets - bowed walls - wall in garage should be replaced - Trim - Paint - horrible caulking throughout the house - a few other small items
Total Score 4
Quality 1
Trustworthiness 4
Value 3
Responsiveness 4
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