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Drees Custom Homes Reviews
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What Homeowners Have to Say About Drees Custom Homes.
Drees Custom Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Custom Homes 199 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Close and then it is your problem
- Anonymous
- Verified HomeBuyer
- November 27, 2022
- Prosper, TX
I was rushed through the design process. Was not given sound advice. Nothing else was done on time. There was turnover between the builders and then we as a family felt it was our job to continue the communication.
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Drees Custom Homes - Home was not ready in time and the quality of work was very poor.
- Christopher R.
- Verified HomeBuyer
- September 28, 2021
- Cypress, TX
Home was not ready in time and the quality of work was very poor.
Drees Custom Homes responded:
Christopher - Thank you for taking the time to share your feedback with us. Please know that our team works diligently to adhere to the schedule and timelines. Please feel free to reach out to your Warranty Rep. directly, should you have any specific concerns.
Total Score 3
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Many oversights and frustrating mistakes
- David P.
- Verified HomeBuyer
- February 02, 2023
- Justin, TX
This was a very frustrating experience with many mistakes and issues along the way. I understand that you can only do do much with 3rd party workers/vendors, but there was seemingly a major issue/ setback with every step in this build process. Parker our CM and Cory our salesperson were as helpful and informative as they could be. The fact that we have so many unfinished issues with our home at this point is very frustrating. The workmanship and completeness of the tile is awful, many mistakes by the design center, as well as many other avoidable setbacks made this whole process very ...
Drees Custom Homes responded:
David - Thank you for taking the time to share your feedback with us. We have shared your review with our Dallas-area leadership team so that they are aware of your situation. Please know our Customer Care Team is working diligently to rectify your concerns as quickly as possible. ...
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Love the design, not the quality….so far
- Scott C.
- Verified HomeBuyer
- January 11, 2023
- Justin, TX
Poor labor!!!! The quality of the finish craftsmanship is poor. The sub contractors hired lack real finish skills, appear to lack any pride in quality of work performed and reliability. (Tile work was a 5 day task that took 13 weeks and is still needing to be redone in some areas). Paint teams have been here 3 times and will be back to redo most of the homes interior wood finishes! We are having to have all interior trim and custom add work redone for a third time, replace added ceiling beams, exterior for a third time, complete redo of paint and prep for porch, interior shower glass for ...
Drees Custom Homes responded:
Scott - Thank you for taking the time to share your thoughts with us. We have shared your review with the appropriate people on our leadership team so that they are aware of your feedback, particularly regarding trades and quality of work. We take feedback like that very seriously. Additionally, please know that our Customer Care Team is always happy to assist you, please reach out to your representative if there is anything else we can assist you with. ...
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 2
Drees Experience
- Raymond M.
- Verified HomeBuyer
- April 04, 2023
- Mansfield, TX
The house was 75 days over the original estimated completion date. During that time, we had several promised move in dates from upper management. Unfortunately, all had to be cancelled due to their inability to complete the house. The quality of workmanship is poor with the constant excuse that trades are very limited. Remember, you get what you pay for and this is a determining factor in their quality and completion of work. Example, we had so many paint splatters on the wood floor that it took two painters over 4 hours to clean up.
Drees Custom Homes responded:
Raymond - Thank you for taking the time to share your thoughts with us. We value feedback from our homeowners, and we are always looking for ways to improve. Please know our team is working to complete your flooring. Should you need any further assistance, please feel free to contact your Customer Care Representative. ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Builder Was Great - Everything Else Not So Much
- Laura W.
- Verified HomeBuyer
- May 17, 2024
- MCKINNEY, TX
If it wasn’t for our amazing builder I’m not sure if we would’ve went thru with completing our home with Drees. Our builder made our experience top notch as he was responsive to issues, gave frequent updates, followed through with promises and resolved issues on time. Unfortunately, the sales team and leadership at Drees was a huge disappointment. There is a major issue going on within our community and we have not received a response from upper management that could affect our HOA dues that was not disclosed during closing. It’s been weeks with no follow up from Drees. The poor communication ...
Drees Custom Homes responded:
Laura - While we are glad to hear your Builder was such an exceptional resource for you, we sincerely apologize if you have not received the updates regarding the Pinnacle HOA being turned over to a management company. While Drees is working diligently to get the new management company in place, please know there have been no discussions to date of your dues being changed. Once Drees has more information to share, we will notify all homeowners. Thank you for taking the time to share your feedback with us. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Dissapointing
- Dennis P.
- Verified HomeBuyer
- December 27, 2023
- MCKINNEY, TX
Expectations were much higher than delivered product. Simple request became battles. Drees proves the customer does NOT come first. We would not recommend the Drees Homebuying experience to our friends.
Drees Custom Homes responded:
Dennis - First, we sincerely apologize that your home building experience did not meet your expectations. Customer satisfaction is very important to us, and we are sorry you feel we did not hit the mark for you. Please know that your Customer Care Team is available to assist you. If you have any concerns, please reach out to Customer Care by email or phone so we can work to resolve as quickly as possible. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Not the Best Experience
- Jason K.
- Verified HomeBuyer
- November 27, 2022
- Georgetown, TX
The home was overall ok but the value in terms of how much we spent and the sloppy work is poor. - Cracked Marble Backsplash - Damaged Cabinets - Unfinished Shoe Molding - Broken Shower Tile - Incorrect Stair Lighting Installed - Wrong Plumbing Installed And lots of other issues....still working to get them addressed.
Drees Custom Homes responded:
Jason - We care about reviews from our homeowners, and we have shared this with our Austin-area leadership team so that they are aware of your feedback. Please know that our team is working to rectify your concerns.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Shocked!
- Anonymous
- Verified HomeBuyer
- May 02, 2024
- Rosharon, TX
I've been surprised on how many minor issues this house has. All the workers had to do was just care a little more. Door knobs are coming undone one by one in the house. Loose fixtures, wires exposed from lighting. This should not be the work of a custom builder.
Drees Custom Homes responded:
Hello - We take reviews like this very seriously, and we have escalated your comments to our Houston-area leadership team. Our team advised that they ensured your light fixture was properly installed. If you have any additional concerns, please reach out to your Customer Care Team by email (Houstoncustomercare@dreeshomes.com) or phone so that we can assist you as quickly as possible. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
What you should know BEFORE building with Drees
- Dawn M.
- Verified HomeBuyer
- April 25, 2023
- McKinney, TX
Everything below is my experience and opinion since I began building my home with Drees in October 2021. Their sales staff needs training. Be warned... there are SEVERAL decisions that need to be made AT CONTRACT. You can have all the conversations, emails etc with the sales people, but certain things you think might be options to decide at the design center MUST be in your contract. If they are not, you will have to PAY $1000 to change the contract even though it was the SALES person's mistake. This includes plan changes adding an optional media room, doors on the study, showers ...
Drees Custom Homes responded:
Dawn - Please know we take reviews like this very seriously. We have shared your message with our Dallas-area leadership team to make them aware of your feedback. Unprecedented demand for new homes - coupled with supply chain issues - has created unforeseen conditions for the home building industry. We are working vigorously with our suppliers to try to minimize delays as much as possible. Additionally, please know our Customer Care Team is available to assist you; please feel free to reach out to your Customer Care Representative, should you have any specific concerns. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Unfortunately, the negatives outweighed the positives
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Mansfield, TX
We chose Drees to build our home because we read reviews online and found them to be a reputable builder. We met with Steven at the model home and he advised us with a plan that would work for us. Unfortunately, throughout the build process, there were many issues that could have been prevented had there been proper oversight and good relationships with the trades. Steven was very dismissive throughout the process, unhelpful, and lacked the knowledge, skills, and abilities to navigate us through the building process. Kate at the design studio was wonderful and provided the only consistent, ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Typical mass builder, maybe slightly better than typical, but not much
- Scott S.
- Verified HomeBuyer
- December 12, 2022
- Rockwall, TX
3 months after closing and still waiting on punch list items despite me sending punch lists throughout the entire process.
Drees Custom Homes responded:
Scott - We take comments like this very seriously, and we have shared your review with our Dallas-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is working diligently to rectify your concerns.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Matt the Project Manager is impossible to work with, as he makes broken promises on days that things will be fixed and blames everything on the vendors or people doing the work.
- Bryce C.
- Verified HomeBuyer
- March 21, 2023
- Argyle, TX
As the Home Builder, you can't blame the hired work or contractors for their actions, as you partnered or hired them to do the job. THEY are a reflection of your company and the follow up to anything with Drees has been horrible.
Drees Custom Homes responded:
Bryce - Thank you for taking the time to share your feedback with us. We have shared your review with our Dallas-area leadership team. Please know our team is working diligently to complete your open items. Additionally, our Customer Care Team will be happy to assist you with any concerns you may have at your 90-day Follow-Up next month. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Overall Poor Quality
- Aaron G.
- Verified HomeBuyer
- September 17, 2022
- Dallas, TX
For the price, we expected better quality of material, workmanship. Requests to repair issues were not met with a timeliness response. We have yet to have issues repaired after having moved in and a few months passing.
Drees Custom Homes responded:
Aaron - We take our homeowner's feedback very seriously, and we have shared this with our Dallas-area Drees on Your Lot team so that they are aware of your comments. Please know that our Customer Care team is working diligently to rectify your concerns. Should you need anything in the meantime, please do not hesitate to reach out to Customer Care. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Drees Not What We Expected
- Anonymous
- Verified HomeBuyer
- May 10, 2023
- Georgetown, TX
We went through the entire build process with Drees and the Cons definitely outweighed the pros. Pros, weekly status calls were a nice touch. The Cons were slow progress, poor workmanship, dirty homesite, wrong items installed, creeks throughout the second level subfloor, paint and cement splatters on door hardware and porch railing, splotchy painting and staining, and multiple attempts to correct persistent issues with doors and walls.
Drees Custom Homes responded:
Thank you for taking the time to share your feedback about your experience with us during the build process. We value all feedback from our customers as it helps us identify areas where we can provide a better service. We have shared your review with our Austin-area leadership team so that they are aware. Please know that our Customer Care Team is available to assist you with any concerns you might have - you can reach them at 512-241-7154. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Poor quality for the price paid
- Anonymous
- Verified HomeBuyer
- March 28, 2023
- Dripping Springs, TX
Our home building process with Drees was terrible. We built with them several years ago, which was a great experience, and expected the same level of service and quality but did not get it. Quality control was nonexistent and we had to watch every step of the 18 month build like hawks, pointing out the issues ourselves or they would be missed or covered up. Food trash and beer bottles were tucked into the walls and left in the attic, paper trash was shoved behind the firebox creating a fire hazard. We had 3 water leaks during the build due to poor quality, one from an overflowing toilet being ...
Drees Custom Homes responded:
Hello - Please know we take customer comments like this very seriously, and we have shared your review with our Austin leadership team so that they are aware of your feedback. Our Customer Care team is working diligently to rectify your concerns. Additionally, our team is looking forward to meeting with you at your 90-Day Follow Up later this month. Please feel free to contact your Customer Care Representative, should you need anything in the meantime. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Builder Does Not Maintain High-Level of Standards
- Terry Randal C.
- Verified HomeBuyer
- March 06, 2023
- McKinney, TX
The builder does not hold their contractors to the high level of standards that the sell to the customer. In addition, the builders do not follow-up and communicate well to the buyer on the progress of them home. Due to this behavior the customer is expected to manage the completion of open tasks, even after the customer has moved into the house.
Drees Custom Homes responded:
Terry - Thank you for taking the time to share your feedback with us. Please know we are always looking for ways to improve the home building experience, and we have shared your review with our Dallas-area leadership team. Our Customer Care Team is scheduled to complete your 90-Day Follow Up this month and will be happy to assist you with any concerns you may have. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not the best experience.
- Tram N.
- Verified HomeBuyer
- January 24, 2023
- Mansfield, TX
Quality for a custom build is par with other mid range builders. Company’s contractors in the area where we bought were horrible. They rushed things and didn’t do half of the things we mark during walk through. I would not recommend Drees. My experience wasn’t a good one, while I’m pretty sure others my had a different experience. Just sharing our review/feedback.
Drees Custom Homes responded:
Tram - We take customer reviews like this very seriously, and we have shared your thoughts with our Dallas-area leadership team so that they are aware of your feedback. Please know our team is working diligently to address your open items, and they should be completed in the coming weeks. Additionally, please feel free to contact Customer Care via phone or email, should you require immediate assistance in the interim. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Mickey
- Mickey O.
- Verified HomeBuyer
- November 16, 2022
- Rosharon, TX
My family and I chose Drees for several reasons, but most importantly because we assumed we would be getting a solid, quality product incomparable to other builders in the community. Unfortunately, we have encountered several issues throughout the construction process and even after closing. A lot of our issues were not rectified prior to closing despite making them known in a sufficient amount of time. The quality of worksmanship on several areas in the home are mediocre at best and it takes a lot of persistence on the homeowner’s part to make sure things are done correctly because the ...
Drees Custom Homes responded:
Mickey - We take comments from our homeowners very seriously, and we have shared your message with our Houston-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is always happy to assist you with any concerns you might have. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Drees Custom Homes - Hard to find good craftsmanship right now - houses being built
- Anonymous
- Verified HomeBuyer
- March 30, 2022
- Aledo, TX
Hard to find good craftsmanship right now - houses being built too quickly, sacrificing quality and attention to detail. Feel like our house is worth 60% of what we paid for due to the finished product not meeting our expectations.
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Poor craftsmanship
- Lane K.
- Verified HomeBuyer
- February 28, 2023
- Prosper, TX
Poor quality materials used with unprofessional workmanship. My brand new house already has too many issues. Corporate is not responding to issues raised. Not sure the point of this survey if not planning to correct things.
Drees Custom Homes responded:
Lane - We take reviews from our homeowners very seriously, and we have shared your review with our Dallas-area leadership team so that they are aware of your feedback. Please know our Customer Care Team will be happy to review any concerns you might have at your 90-day Follow Up this month. Please feel free to contact your Customer Care Team directly, should you need anything in the interim. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Lack of quality work
- Justin P.
- Verified HomeBuyer
- March 22, 2022
- McKinney, TX
I would not buy from Drees ever again. They install or fix one thing, but brake/damage two to three other things. Getting them to actually fix something is a joke. Quality of work is not there anymore. Our 19 year old home we sold was more energy efficient than this new home.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Poor response and quality lacking
- Page B.
- Verified HomeBuyer
- September 22, 2021
- Aubrey, TX
Up front purchase experience was ok. However, once we signed the papers it all went downhill. Issues with the floors and tile from day 1 and were unable to get responses from Drees. I even wrote letters to the. Operate office and the regional ofgice and called customer support- no response. We finally had someone from drees out last week-2months after closing. There are o few other quality issues that will hopefully be addressed.
Drees Custom Homes responded:
Page - We take feedback like this seriously, as customer satisfaction and quality are our top priorities. We have shared your review with our Dallas-area leadership team, so that they are aware of your feedback. Please know our Warranty Team is working diligently to address your concerns. Please feel free to contact your Warranty Rep. directly, should you need anything else. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Disappointing is an understatement
- Anonymous
- Verified HomeBuyer
- August 11, 2023
- Argyle, TX
I would love to be constructive and could write a novel about our experience. Ultimately, our home was built carelessly and with minimal effort. We will strongly caution anyone and everyone against Drees. Horrible experience, horrible quality, horrible use of our resources.
Drees Custom Homes responded:
Hello - Thank you for taking the time to share your thoughts with us, as it helps us improve our quality of service. We sincerely apologize for any frustration you have felt during your home building experience. Please know that our Customer Care Team is available to assist you with any concerns you might have - you can reach your representative by phone or email if there is anything specific that we can help you with. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointing Quality for a $1.2M Home
- Frederick T.
- Verified HomeBuyer
- February 18, 2023
- Arlington, TX
This was our first and last purchase with Dree's. Our purchase experience upfront was pleasant and professional. We felt initially very pleased with our decision. However, from the moment we moved in it has been extremely disappointing & stressful experience. It has become a second job to keep on Dree's to be consistent about finishing the home & fixing/correcting mistakes. Here are some highlights. 1) A few days before our move in date, we paid a licensed seasoned home inspector in the area to review the build. Dozens of defects, poor craftsmanship & dangerous/out of code (some exposed wires ...
Drees Custom Homes responded:
Frederick - We take reviews from our homeowners very seriously, and we have shared your comments with our Dallas-area leadership team so that they are aware of your feedback and your concerns. Our Builder advised that we are working with you to correct the paint in your home. Additionally, please know our Customer Care Team is always available to assist you; please feel free to reach out to your Customer Care Representative, should you have any additional concerns. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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