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Drees Custom Homes Reviews
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What Homeowners Have to Say About Drees Custom Homes.
Drees Custom Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Custom Homes 215 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Typical mass builder, maybe slightly better than typical, but not much
- Scott S.
- Verified HomeBuyer
- December 12, 2022
- Rockwall, TX
3 months after closing and still waiting on punch list items despite me sending punch lists throughout the entire process.
Drees Custom Homes responded:
Scott - We take comments like this very seriously, and we have shared your review with our Dallas-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is working diligently to rectify your concerns.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Matt the Project Manager is impossible to work with, as he makes broken promises on days that things will be fixed and blames everything on the vendors or people doing the work.
- Bryce C.
- Verified HomeBuyer
- March 21, 2023
- Argyle, TX
As the Home Builder, you can't blame the hired work or contractors for their actions, as you partnered or hired them to do the job. THEY are a reflection of your company and the follow up to anything with Drees has been horrible.
Drees Custom Homes responded:
Bryce - Thank you for taking the time to share your feedback with us. We have shared your review with our Dallas-area leadership team. Please know our team is working diligently to complete your open items. Additionally, our Customer Care Team will be happy to assist you with any concerns you may have at your 90-day Follow-Up next month. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Overall Poor Quality
- Aaron G.
- Verified HomeBuyer
- September 17, 2022
- Dallas, TX
For the price, we expected better quality of material, workmanship. Requests to repair issues were not met with a timeliness response. We have yet to have issues repaired after having moved in and a few months passing.
Drees Custom Homes responded:
Aaron - We take our homeowner's feedback very seriously, and we have shared this with our Dallas-area Drees on Your Lot team so that they are aware of your comments. Please know that our Customer Care team is working diligently to rectify your concerns. Should you need anything in the meantime, please do not hesitate to reach out to Customer Care. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Drees Not What We Expected
- Anonymous
- Verified HomeBuyer
- May 10, 2023
- Georgetown, TX
We went through the entire build process with Drees and the Cons definitely outweighed the pros. Pros, weekly status calls were a nice touch. The Cons were slow progress, poor workmanship, dirty homesite, wrong items installed, creeks throughout the second level subfloor, paint and cement splatters on door hardware and porch railing, splotchy painting and staining, and multiple attempts to correct persistent issues with doors and walls.
Drees Custom Homes responded:
Thank you for taking the time to share your feedback about your experience with us during the build process. We value all feedback from our customers as it helps us identify areas where we can provide a better service. We have shared your review with our Austin-area leadership team so that they are aware. Please know that our Customer Care Team is available to assist you with any concerns you might have - you can reach them at 512-241-7154. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Poor quality for the price paid
- Anonymous
- Verified HomeBuyer
- March 28, 2023
- Dripping Springs, TX
Our home building process with Drees was terrible. We built with them several years ago, which was a great experience, and expected the same level of service and quality but did not get it. Quality control was nonexistent and we had to watch every step of the 18 month build like hawks, pointing out the issues ourselves or they would be missed or covered up. Food trash and beer bottles were tucked into the walls and left in the attic, paper trash was shoved behind the firebox creating a fire hazard. We had 3 water leaks during the build due to poor quality, one from an overflowing toilet being ...
Drees Custom Homes responded:
Hello - Please know we take customer comments like this very seriously, and we have shared your review with our Austin leadership team so that they are aware of your feedback. Our Customer Care team is working diligently to rectify your concerns. Additionally, our team is looking forward to meeting with you at your 90-Day Follow Up later this month. Please feel free to contact your Customer Care Representative, should you need anything in the meantime. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Builder Does Not Maintain High-Level of Standards
- Terry Randal C.
- Verified HomeBuyer
- March 06, 2023
- McKinney, TX
The builder does not hold their contractors to the high level of standards that the sell to the customer. In addition, the builders do not follow-up and communicate well to the buyer on the progress of them home. Due to this behavior the customer is expected to manage the completion of open tasks, even after the customer has moved into the house.
Drees Custom Homes responded:
Terry - Thank you for taking the time to share your feedback with us. Please know we are always looking for ways to improve the home building experience, and we have shared your review with our Dallas-area leadership team. Our Customer Care Team is scheduled to complete your 90-Day Follow Up this month and will be happy to assist you with any concerns you may have. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not the best experience.
- Tram N.
- Verified HomeBuyer
- January 24, 2023
- Mansfield, TX
Quality for a custom build is par with other mid range builders. Company’s contractors in the area where we bought were horrible. They rushed things and didn’t do half of the things we mark during walk through. I would not recommend Drees. My experience wasn’t a good one, while I’m pretty sure others my had a different experience. Just sharing our review/feedback.
Drees Custom Homes responded:
Tram - We take customer reviews like this very seriously, and we have shared your thoughts with our Dallas-area leadership team so that they are aware of your feedback. Please know our team is working diligently to address your open items, and they should be completed in the coming weeks. Additionally, please feel free to contact Customer Care via phone or email, should you require immediate assistance in the interim. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Mickey
- Mickey O.
- Verified HomeBuyer
- November 16, 2022
- Rosharon, TX
My family and I chose Drees for several reasons, but most importantly because we assumed we would be getting a solid, quality product incomparable to other builders in the community. Unfortunately, we have encountered several issues throughout the construction process and even after closing. A lot of our issues were not rectified prior to closing despite making them known in a sufficient amount of time. The quality of worksmanship on several areas in the home are mediocre at best and it takes a lot of persistence on the homeowner’s part to make sure things are done correctly because the ...
Drees Custom Homes responded:
Mickey - We take comments from our homeowners very seriously, and we have shared your message with our Houston-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is always happy to assist you with any concerns you might have. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Drees Custom Homes - Hard to find good craftsmanship right now - houses being built
- Anonymous
- Verified HomeBuyer
- March 30, 2022
- Aledo, TX
Hard to find good craftsmanship right now - houses being built too quickly, sacrificing quality and attention to detail. Feel like our house is worth 60% of what we paid for due to the finished product not meeting our expectations.
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Poor craftsmanship
- Lane K.
- Verified HomeBuyer
- February 28, 2023
- Prosper, TX
Poor quality materials used with unprofessional workmanship. My brand new house already has too many issues. Corporate is not responding to issues raised. Not sure the point of this survey if not planning to correct things.
Drees Custom Homes responded:
Lane - We take reviews from our homeowners very seriously, and we have shared your review with our Dallas-area leadership team so that they are aware of your feedback. Please know our Customer Care Team will be happy to review any concerns you might have at your 90-day Follow Up this month. Please feel free to contact your Customer Care Team directly, should you need anything in the interim. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Lack of quality work
- Justin P.
- Verified HomeBuyer
- March 22, 2022
- McKinney, TX
I would not buy from Drees ever again. They install or fix one thing, but brake/damage two to three other things. Getting them to actually fix something is a joke. Quality of work is not there anymore. Our 19 year old home we sold was more energy efficient than this new home.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Poor response and quality lacking
- Page B.
- Verified HomeBuyer
- September 22, 2021
- Aubrey, TX
Up front purchase experience was ok. However, once we signed the papers it all went downhill. Issues with the floors and tile from day 1 and were unable to get responses from Drees. I even wrote letters to the. Operate office and the regional ofgice and called customer support- no response. We finally had someone from drees out last week-2months after closing. There are o few other quality issues that will hopefully be addressed.
Drees Custom Homes responded:
Page - We take feedback like this seriously, as customer satisfaction and quality are our top priorities. We have shared your review with our Dallas-area leadership team, so that they are aware of your feedback. Please know our Warranty Team is working diligently to address your concerns. Please feel free to contact your Warranty Rep. directly, should you need anything else. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
lack of transparency
- Sara F.
- Verified HomeBuyer
- June 02, 2025
- Mansfield, TX
Drew had a broker represent me that I never met, did nothing for me but get almost $11k Granted I got a credit but this is a scam the builder has no idea how much they're getting cheated. I got no help is trying to trade out trees, get a functional dog shower and repairs completed in a timely manner- 3months and still waiting.
Drees Custom Homes responded:
Sara - Please know that we have escalated your review to our local leadership team so that they are aware of your feedback. Our team advised that your dog wash station is now complete and that trees for your yard are in accordance with community standards. A member of our team will be meeting with you directly today. Please feel free to discuss any additional concerns you may have during this time. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing is an understatement
- Anonymous
- Verified HomeBuyer
- August 11, 2023
- Argyle, TX
I would love to be constructive and could write a novel about our experience. Ultimately, our home was built carelessly and with minimal effort. We will strongly caution anyone and everyone against Drees. Horrible experience, horrible quality, horrible use of our resources.
Drees Custom Homes responded:
Hello - Thank you for taking the time to share your thoughts with us, as it helps us improve our quality of service. We sincerely apologize for any frustration you have felt during your home building experience. Please know that our Customer Care Team is available to assist you with any concerns you might have - you can reach your representative by phone or email if there is anything specific that we can help you with. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointing Quality for a $1.2M Home
- Frederick T.
- Verified HomeBuyer
- February 18, 2023
- Arlington, TX
This was our first and last purchase with Dree's. Our purchase experience upfront was pleasant and professional. We felt initially very pleased with our decision. However, from the moment we moved in it has been extremely disappointing & stressful experience. It has become a second job to keep on Dree's to be consistent about finishing the home & fixing/correcting mistakes. Here are some highlights. 1) A few days before our move in date, we paid a licensed seasoned home inspector in the area to review the build. Dozens of defects, poor craftsmanship & dangerous/out of code (some exposed wires ...
Drees Custom Homes responded:
Frederick - We take reviews from our homeowners very seriously, and we have shared your comments with our Dallas-area leadership team so that they are aware of your feedback and your concerns. Our Builder advised that we are working with you to correct the paint in your home. Additionally, please know our Customer Care Team is always available to assist you; please feel free to reach out to your Customer Care Representative, should you have any additional concerns. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
quality does not correspond to the price.
- Rodrigo V.
- Verified HomeBuyer
- January 05, 2023
- PORTER, TX
When I decided to build with Drees, was because I wanted to build an upgraded house that will be our last house, as a family we did a tremendous financial effort to make this happen. Drees, did not meet the expectations, their quality does not meet what they advertise. The price tag is steep and yet the house was rushed and has multiple issues, everything from tile, sheetrock, stucco, paint, electrical issues, etc. -- I would NOT recommend Drees at all. If I had to do it again, I would choose a different upscale builder.
Drees Custom Homes responded:
Rodrigo - We take customer reviews like this very seriously, and we have shared your review with our Houston-area leadership team so that they are aware of your feedback. Please know our team is working diligently to complete your open items, and our Customer Care Team is poised to complete your 90-day follow up next month. Additionally, please feel free to reach out to your Customer Care Representative, should you need anything in the interim. You can reach Customer Care at houstoncustomercare@dreeshomes.com. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
The sales rep was completely dishonest through the whole process
- Christy W.
- Verified HomeBuyer
- March 23, 2022
- MCKINNEY, TX
Do not buy a home from Laurel. Nothing she said was factual
Drees Custom Homes responded:
Christy - We take customer reviews like this very seriously. Please know we have shared your feedback with our Dallas-area leadership team.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
It was a rough 2 year process
- Anonymous
- Verified HomeBuyer
- November 29, 2022
- Argyle, TX
We started our journey with Drees in May of 2020, and finally moved in September 2022. 3 months after moving in, we are still without basic items (like a microwave), parts are missing, and items do not function properly. We wanted to move into a fully functioning, completed home but agreed to move in early before interest rates rose again and our rate lock expired. Big mistake! The builder is too busy building new houses to address our issues and the “warranty” rep only wants to tell us why he won’t take care of it. My recommendation to anyone considering Drees: buy a completed house and ...
Drees Custom Homes responded:
Hello - We take reviews from our homeowners very seriously. We have shared this message with our Dallas-area leadership team so that they are aware of your feedback. Please know our team is actively working to complete your open items. Please feel free to reach out to your Customer Care representative, should you need anything in the meantime. ...
Total Score 1
Quality 5
Trustworthiness 2
Value 3
Responsiveness 1
Bad
- Satish I.
- Verified HomeBuyer
- December 13, 2022
- Prosper, TX
It took us 20 months for the construction to happen. Finally moved in end of October, responsiveness from the builder is almost null. We have to chase for everything. There was never an instant where things happened without us asking multiple times. Still living in a house without cabinet hardware. Things were build non standard. Eg few door height are non standard because of which we are not able to find compatible doors. Overall experience of building the house is terrible, except our sales manger. Everything else is a joke…….
Drees Custom Homes responded:
Satish - Thank you for taking the time to share your feedback with us. Unprecedented demand for new homes - coupled with supply chain issues - has created unforeseen conditions for the home building industry. We are working vigorously with our suppliers to try to minimize delays as much as possible. We have shared your review with our Dallas-area leadership team so that they are aware of your feedback. Additionally, please know our Customer Care Team will be happy to review your concerns in-depth at your upcoming 90-Day Follow Up. Should you need anything in the interim, please feel free to call our Customer Care Team, who is always available to assist you. ...
Total Score 1
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
quality of workmanship and follow up to work is non existant
- Michael Sanford M.
- Verified HomeBuyer
- May 07, 2025
- Magnolia, TX
we just built a custom home in Bryan and builder was pro-active asap on follow up every few days with resolution within 24 hours we are beyond disappointment on lack of contractors checking their work for the most part spent $860K and this house is not worth it especially the fact they just landscaped front yard over the clay and did not put any top soil/garden mix down to ensure establishing a healthy front yard
Drees Custom Homes responded:
Michael - We take customer reviews like this very seriously, and we have escalated your comments to our local leadership team. Our Customer Care Manager advised that the team is scheduling some repairs for next week, and that he will be reaching out to you directly to discuss your concerns. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
The Design Center was horrible. Every thing they sold was a lemon. HORRIBLE
- Anonymous
- Verified HomeBuyer
- April 26, 2023
- Arlington, TX
Worst Experience EVER. The Design Center should have the decency to tell the truth or at least consult the builder for what's really POSSIBLE and NOT. I'm seriously consider suing them.
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Would not recommend this team to anyone.
- Christine C.
- Verified HomeBuyer
- March 28, 2023
- Dallas, TX
Our sales team was extremely rude with most concerns, builder took 15 months, many days and weeks with no one working. Ordered brick wrong which was the first thing we had to order after signing and we had to choose another brick when it came in incorrectly. Always belittling the customer when we ask questions on why something not done. I would NEVER recommend this company for someone to build on their own lot. Its very sad that we have a $850,000 home that we didn't enjoy building. I would never treat my customers like they did.
Drees Custom Homes responded:
Christine - Please know we take customer comments like this very seriously, and we have shared your review with the appropriate people on our leadership team so that they are aware of your feedback. Additionally, our Customer Care Team is looking forward to meeting with you at your 90-Day Follow Up later this month. Please feel free to contact your Customer Care Representative, should you need anything in the meantime. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Delayed - Ignored - Surely there is better way to handle
- Sagarika N.
- Verified HomeBuyer
- December 25, 2022
- Roanoke, TX
Builder helped in some cases. Construction delayed because of supply issues but also because of incompetency of the builder to keep material safe in the home. Communication provided every week but more than half of the communication from May 2021 is no work done or we don't know how long it will take. For us field work, coordination among workers is more important than calling us each week and saying no work done. We believe the builder may be overwhelmed with work and didn't meet our expectations in some areas even after reporting.
Drees Custom Homes responded:
Sagarika - We take customer reviews like this very seriously, and we have shared your comments with our leadership team so that they are aware of your feedback. Please know that unprecedented demand for new homes and supply chain issues has created a unique situation for the home building industry, and we are working vigorously with our suppliers to try to minimize delays as much as possible. Additionally, please know our Customer Care Team is always available to help you if you have any specific concerns. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Your Time Will Not Be Valued
- Anonymous
- Verified HomeBuyer
- August 24, 2023
- Dripping Springs, TX
Drees never took our personal situation into account and they completely tried to rush us into an unfinished home. They cost us lots of money and more importantly our time. They never checked the home before our walk-throughs and we had to push closing multiple times causing us so much stress and hassle.
Drees Custom Homes responded:
Hello - We are very sorry to hear that you felt rushed during your home building experience. Building quality homes is extremely important to us, as is your satisfaction. We would love to know more about your situation to see how we can help with your concerns. If you have not done so already, please feel free to reach out to your Customer Care Representative by email or phone so that we can assist you as quickly as possible. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
7012 Central Court
- Sagar Sidhartha A.
- Verified HomeBuyer
- July 04, 2023
- Aubrey, TX
Daniella is the Marketing person, we haven't never seen this marketing person like never before. Not even Single thing has been addressed by her. However we were given Builder contact just before closing, he was little accommodative. But Daniella behaved just like selling the home itself a great thing for you
Drees Custom Homes responded:
Sagar - Thank you for taking the time to share your feedback with us. We pride ourselves on delivering exceptional customer service, and we have shared your review with the appropriate people on our leadership team for their consideration. Should you have any concerns regarding your home, please feel free to contact your Customer Care Team. ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
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