Drees Custom Homes Reviews

Drew had a broker represent me that I never met, did nothing for me but get almost $11k Granted I got a credit but this is a scam the builder has no idea how much they're getting cheated. I got no help is trying to trade out trees, get a functional dog shower and repairs completed in a timely manner- 3months and still waiting.

I would love to be constructive and could write a novel about our experience. Ultimately, our home was built carelessly and with minimal effort. We will strongly caution anyone and everyone against Drees. Horrible experience, horrible quality, horrible use of our resources.

This was our first and last purchase with Dree's. Our purchase experience upfront was pleasant and professional. We felt initially very pleased with our decision. However, from the moment we moved in it has been extremely disappointing & stressful experience. It has become a second job to keep on Dree's to be consistent about finishing the home & fixing/correcting mistakes. Here are some highlights. 1) A few days before our move in date, we paid a licensed seasoned home inspector in the area to review the build. Dozens of defects, poor craftsmanship & dangerous/out of code (some exposed wires for example), were documented. The home inspector report had pictures and detailed notes, all of which was shared with Dree's. We expressed our concerns on these findings and requested timelines for each fix within the coming weeks from Dree's. 6 months in, we still have never received a detailed response to each issue and are finding ourselves doing weekly reminders on all open items with the builder. That said, they are being completed slowly, however communication is spotty & disconnected from the contractors who do show up at random unannounced times, sometimes without even the correct materials to do the fix/repairs. 2) The day we moved in, we found the place dirty and unclean. We even found on one of our toilets, poop stains from one of the contractors. All of this was documented with pictures and shared with Dree's. The only comment on this observation was that they said they had cleaners already come twice before we moved in so it wasn't their problem. 3) We were delayed 3 months from the original move in date. There was no compensation for this and therefore it was at our own expense. We recently found out other builders in our same community paid $200+/month for every late month from the original completion date. Dree's explained to us that COVID has caused massive disruptions to their supply chain and contractor work. However several other builders in the same neighborhood who had similar sized homes, competitors to Drees, did not had such long delays. Therefore this conflicted with what Drees told us everyone was experiencing. Note, the home started just when COVID hit and the dozen or so other homes in our neighborhood started after our home (again similar size and costs etc), and finished before Drees. 4) Drees is still slowly making the fixes as we continue to keep on them. However, the quality, communication, attention to detail is not there. Especially for a $1.2M+ home. Unless Drees takes a serious look at its broken processes, low quality 3rd party contractors they are using, we highly recommend to avoid putting your hard earned money purchasing a Drees home. Did I also mention that we discovered when we moved in that they painted our whole 4,500+ sq foot home with the wrong color that is the outside grey trim vs the white paint originally selected? Overall what started out as an exciting time for my family has turned into a stressful experience. I hope that Drees will improve and listen to the concerns from the customers upfront. ... More

When I decided to build with Drees, was because I wanted to build an upgraded house that will be our last house, as a family we did a tremendous financial effort to make this happen. Drees, did not meet the expectations, their quality does not meet what they advertise. The price tag is steep and yet the house was rushed and has multiple issues, everything from tile, sheetrock, stucco, paint, electrical issues, etc. -- I would NOT recommend Drees at all. If I had to do it again, I would choose a different upscale builder.

Do not buy a home from Laurel. Nothing she said was factual

We started our journey with Drees in May of 2020, and finally moved in September 2022. 3 months after moving in, we are still without basic items (like a microwave), parts are missing, and items do not function properly. We wanted to move into a fully functioning, completed home but agreed to move in early before interest rates rose again and our rate lock expired. Big mistake! The builder is too busy building new houses to address our issues and the “warranty” rep only wants to tell us why he won’t take care of it. My recommendation to anyone considering Drees: buy a completed house and be prepared to customize it. You won’t get what you want from Drees in a customized home build. ... More

It took us 20 months for the construction to happen. Finally moved in end of October, responsiveness from the builder is almost null. We have to chase for everything. There was never an instant where things happened without us asking multiple times. Still living in a house without cabinet hardware. Things were build non standard. Eg few door height are non standard because of which we are not able to find compatible doors. Overall experience of building the house is terrible, except our sales manger. Everything else is a joke…….

we just built a custom home in Bryan and builder was pro-active asap on follow up every few days with resolution within 24 hours we are beyond disappointment on lack of contractors checking their work for the most part spent $860K and this house is not worth it especially the fact they just landscaped front yard over the clay and did not put any top soil/garden mix down to ensure establishing a healthy front yard

Worst Experience EVER. The Design Center should have the decency to tell the truth or at least consult the builder for what's really POSSIBLE and NOT. I'm seriously consider suing them.

Our sales team was extremely rude with most concerns, builder took 15 months, many days and weeks with no one working. Ordered brick wrong which was the first thing we had to order after signing and we had to choose another brick when it came in incorrectly. Always belittling the customer when we ask questions on why something not done. I would NEVER recommend this company for someone to build on their own lot. Its very sad that we have a $850,000 home that we didn't enjoy building. I would never treat my customers like they did.

Builder helped in some cases. Construction delayed because of supply issues but also because of incompetency of the builder to keep material safe in the home. Communication provided every week but more than half of the communication from May 2021 is no work done or we don't know how long it will take. For us field work, coordination among workers is more important than calling us each week and saying no work done. We believe the builder may be overwhelmed with work and didn't meet our expectations in some areas even after reporting.

Drees never took our personal situation into account and they completely tried to rush us into an unfinished home. They cost us lots of money and more importantly our time. They never checked the home before our walk-throughs and we had to push closing multiple times causing us so much stress and hassle.

Daniella is the Marketing person, we haven't never seen this marketing person like never before. Not even Single thing has been addressed by her. However we were given Builder contact just before closing, he was little accommodative. But Daniella behaved just like selling the home itself a great thing for you

We were initially VERY excited to purchase our Drees custom home. We visited in Oct 2020 and in a matter of hours had selected the largest lot with the best view against a greenbelt. That is where the excitement ended!! We were moving from California and had been told that there was a very strong possibility that we would be moving in around Nov 2021 (given the delays in materials-COVID) we were understanding of that, but as November '21 approached we could clearly see that we were not going to be moving in. The date was shifted to Jan 2022....then March...then May worst case June!!! All the while, we were visiting the house almost daily...we would find weeks where NO work was being done on our house and the excuse...lets see...take you pick...we were told - You guys have so many customizations - They knew what it was when we signed the agreement....and we were well beyond any customizations - There are still material delays - Not true at all...they were having problems with the trades doing shotty work...having to rip and replace tile, wood work, stairs, stain on and on - Wrong design center items placed on the design sheet...which is partially our fault, but we dont know the codes for selected items...but caught them during the build and had a weeks worth of back and forth to resolve it...because the design professional that helped us had been fired! - We had 4 project managers during the build which was extremely painful ...each one has a different attention to detail and how they provide updates as well as how they communicate with the trades - We watched 3 homes start after us and complete ahead of us...the excuse...we had so many customizations...NOT TRUE!! We even watched 2 homes in the private part of the community start months after us and complete ahead of us - a lesser issue but one that annoyed me to no end, was I would periodically come by the build and find prospective buyers walking through our house...thats plain annoying - One of the last things I will mention as I could go on, but the workmanship was totally lacking for a house that sits at 7 figures...wrong grout, poor staining that is disappearing within 2mo of use, Due to the consistent delays we wound up losing the opportunity to lock in a rate that was beneficial to us...we actually had to pay to lock in a rate that was 2.3% higher than if they had delivered when expected...even if they were 3 months late we would have been better off....I really feel like Drees didn’t approach this build with a focus on quality and customer satisfaction....just check the boxes and close on the house....with a plethora of punchlist items left to resolve over the course of this next year ... More

This was our 2nd experience building home, 1st experience was fantastic and this 2nd one was mediocre. Work done by quite a few vendors are substandard quality for the price, it looked like the goal of the entire project was to finish the work, not deliver better product, some of the things were pure negligence, not much auditing by contractor once work finished by vendors, questionable decision by Drees to continue with vendors that have extremely poor public reputations, looks like profitability is priority over customer satisfaction!

The items on the punch list were not addressed before closing, but circumstances dictated the we move to the house. Many of the items remain open over one month after closing/move in. Other items identified and no one from Drees will return calls or texts.

Delay after delay, the quality of the materials and the quality of the work are poor, response time and communication is poor. The subcontractors they use don't care about the quality of their work or your house and it shows.

Where do I start? Multiple structural issues were discovered by us (builder did no quality check to ensure the contracted structure is in place), windows and doors are not aligned (either tilted or one is an inch up & next window is lower). A ton of issues (including cracked granite countertops) are still not taken care of even after contacting customer support.

The first couple of months after signing we were still excited about the possibility of a Drees home but in hind site it took over a month to get to signing. Shortly there after deadlines began to be missed and our confidence disappeared. By the time we were closing…we felt forced to sign and pay in full for a home that Drees agreed was not quite complete. Unfortunately I don’t think the Drees subcontractors know what the word quality means and when we brought this to the attention to a director over the entire DFW are he indicated he was fine with the images of poor workmanship we sent him. Unfortunately the builder’s team was not stable and many details were lost with team changes. We have been living in the home for over two months and still have unfinished items which were promised over two months ago. Our original close date was August; 10week wait (with no other work happening and weeds growing literally six feet tall—I have photos); next close set for October, then plumbing delays—valves left on held up our connecting to natural gas for almost four weeks; next by Christmas/NewYear—nope all the vendors go home to family out of the country and will be gone for weeks but it will 100% for sure be done by mid January; the list still had over 100 items to be completed or repaired; two weeks before we pulled and said there was no way to complete needed work and oh by the way, you now have six weeks because a year ago we booked an extended vacation so make it perfect when we get back; we returned the Monday before close to find almost nothing had been completed they stalled and then the day before closing agreed they couldn’t complete the list…so if we wanted to delay they would be ok, by this point it was too late to reschedule movers, appliance delivery electronic install etc. we asked to withhold funds in escrow due to all the incomplete work—we were told no! The only time I could get action was after I looked up and called Mr. Drees’ assistant… Drees is not a custom builder Drees has no control over its subcontractors Drees builder team tells you to wait and have warranty fix items that warranty doesn’t cover Get EVERYTHING done before you sign because the workers disappear the minute you sign!! ... More

I closed on my new custom home with Drees in July, and unfortunately my experience since then has been very disappointing. At closing, my driveway was covered in dirt, and I was assured it would be power washed after 30 days to protect my new sod. When they finally did, the driveway remained permanently stained due to dirt sitting for weeks on porous concrete and heavy machinery driving over it. Drees has been aware of this issue for over 30 days, and I have reached out to the CEO’s office several times, yet the issue remains unresolved. For a brand-new custom home, a blotchy, stained driveway is simply unacceptable, and the lack of accountability has been extremely frustrating. On top of that, months later I am still waiting for my punch list items to be completed. The delays and lack of follow-through are not what you would expect from a company that promises quality and customer service. When you purchase a new home from a builder like Drees, you expect quality, transparency, and timely resolution of issues. Unfortunately, my experience has been the opposite. I would caution others to think twice before building with Drees. ... More

We were very impressed at our first few meetings with Drees Sales. Once we were into the process, from design center to closing, it was disappointing to say the least. The design process was a challenge all the way through, the build manager lied about items being completed when he wasn’t even on site or hadn’t been on site. The quality of work that was acceptable by the Drees team was disgusting. After repeated notifications items were still not completed. One driving factor was Drees wanted to close by a certain time rather than providing a home, that was to be our dream home. We conceded on hundreds of items, left to take care of on our own. And I really wished we hadn’t. ... More

Beautiful looking home but very poor workmanship/quality of materials through out the home, end-up having many patch work fixes right after move-in(moved in after 5 weeks of closing) including post closing open issues, It is very disappointing experience, hassle, getting exhausted going thru fixing the many patch works thru many vendors, Not happy. Looking forward when every thing will be fixed (3 months passed so far, still many open issues) to get some peace.

I will not even recommend any one to even get their dog house built by dreees

Nerve will build and refer anybody.

I can not leave a good review for Drees. The timeline was a train wreck, the quality of the work is shockingly poor and all the GC's were a massive disappointment until Graham stepped in. His communication was and still is awesome. I will never recommend or build a Drees home again but Graham made the end of this terrible process not as terrible.