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Drees Custom Homes Reviews
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What Homeowners Have to Say About Drees Custom Homes.
Drees Custom Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Custom Homes 215 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
681 days of excuses and poor trades
- Mariko P.
- Verified HomeBuyer
- November 29, 2022
- Dripping Springs, TX
We were initially VERY excited to purchase our Drees custom home. We visited in Oct 2020 and in a matter of hours had selected the largest lot with the best view against a greenbelt. That is where the excitement ended!! We were moving from California and had been told that there was a very strong possibility that we would be moving in around Nov 2021 (given the delays in materials-COVID) we were understanding of that, but as November '21 approached we could clearly see that we were not going to be moving in. The date was shifted to Jan 2022....then March...then May worst case June!!! All ...
Drees Custom Homes responded:
Mariko - We take comments like this from our homeowners very seriously, and we have shared your message with our Austin-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is working diligently to complete your open work order. Please feel free to contact your Customer Care Team, should you need anything else. ...
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Premium charge for mediocre product
- Tejas P.
- Verified HomeBuyer
- May 08, 2024
- Georgetown, TX
This was our 2nd experience building home, 1st experience was fantastic and this 2nd one was mediocre. Work done by quite a few vendors are substandard quality for the price, it looked like the goal of the entire project was to finish the work, not deliver better product, some of the things were pure negligence, not much auditing by contractor once work finished by vendors, questionable decision by Drees to continue with vendors that have extremely poor public reputations, looks like profitability is priority over customer satisfaction!
Drees Custom Homes responded:
Tejas - We sincerely apologize for the dissatisfaction you experienced. Delivering exceptional quality and customer satisfaction are core values at our company, and we regret that we fell short of meeting your expectations. Please feel free to contact your Customer Care Team by email or phone if you have any specific concerns, we can assist you with. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Terrible Experience/ Would not recommend Drees
- Stehle L.
- Verified HomeBuyer
- August 09, 2022
- Rosharon, TX
The items on the punch list were not addressed before closing, but circumstances dictated the we move to the house. Many of the items remain open over one month after closing/move in. Other items identified and no one from Drees will return calls or texts.
Drees Custom Homes responded:
Hello - Please know we take customer reviews like this very seriously, and we have shared your message with our Houston-area leadership team so that they are aware of your feedback. Additionally, our Customer Care Team is always happy to help you with any concerns you might have. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Poor quality, poor materials, poor communication and delay after delay. Do not recommend Drees
- Anonymous
- Verified HomeBuyer
- January 12, 2023
- Prosper, TX
Delay after delay, the quality of the materials and the quality of the work are poor, response time and communication is poor. The subcontractors they use don't care about the quality of their work or your house and it shows.
Drees Custom Homes responded:
Hello - Please know we take reviews like this very seriously, and we are always looking for ways to enhance the home building experience. We have shared your review with the appropriate people on our Dallas-area leadership team so that they are aware of your feedback. Additionally, our Customer Care Team is always happy to assist you, should you have any specific concerns. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Quality went Downhill - way down
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- MCKINNEY, TX
Where do I start? Multiple structural issues were discovered by us (builder did no quality check to ensure the contracted structure is in place), windows and doors are not aligned (either tilted or one is an inch up & next window is lower). A ton of issues (including cracked granite countertops) are still not taken care of even after contacting customer support.
Drees Custom Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared your message with our Dallas-area leadership team so that they are aware of your feedback. Please feel free to reach out to our Customer Care team so that we can assist you with any concerns you may have. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed
- Richard W.
- Verified HomeBuyer
- April 29, 2022
- Argyle, TX
The first couple of months after signing we were still excited about the possibility of a Drees home but in hind site it took over a month to get to signing. Shortly there after deadlines began to be missed and our confidence disappeared. By the time we were closing…we felt forced to sign and pay in full for a home that Drees agreed was not quite complete. Unfortunately I don’t think the Drees subcontractors know what the word quality means and when we brought this to the attention to a director over the entire DFW are he indicated he was fine with the images of poor workmanship we sent ...
Drees Custom Homes responded:
Richard - We take customer reviews like this very seriously, and we have shared your message with our Dallas-area leadership team so that they are aware of your feedback. Please know we are always looking for ways to improve the home building experience.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Never Again
- Beverly A.
- Verified HomeBuyer
- August 06, 2024
- Roanoke, TX
We were very impressed at our first few meetings with Drees Sales. Once we were into the process, from design center to closing, it was disappointing to say the least. The design process was a challenge all the way through, the build manager lied about items being completed when he wasn’t even on site or hadn’t been on site. The quality of work that was acceptable by the Drees team was disgusting. After repeated notifications items were still not completed. One driving factor was Drees wanted to close by a certain time rather than providing a home, that was to be our dream home. We conceded ...
Drees Custom Homes responded:
Beverly - Please know we take reviews like this very seriously, and we have consulted with our Dallas/Ft. Worth leadership team to learn more about your homebuilding experience. First, it is our understanding that there was some disagreement regarding expectations at closing and that our team offered a solution. As you’ve opted to close, our team is committed to rectifying any warrantable concerns and has advised that they are working through items discussed at your 90-day follow up. Please feel free to reach out to your Customer Care Team if there is anything you need in the interim. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beautiful home but very poor workmanship/quality of materials, exhausted follow-ups on warranty
- Ravikumar M.
- Verified HomeBuyer
- February 20, 2024
- MCKINNEY, TX
Beautiful looking home but very poor workmanship/quality of materials through out the home, end-up having many patch work fixes right after move-in(moved in after 5 weeks of closing) including post closing open issues, It is very disappointing experience, hassle, getting exhausted going thru fixing the many patch works thru many vendors, Not happy. Looking forward when every thing will be fixed (3 months passed so far, still many open issues) to get some peace.
Drees Custom Homes responded:
Ravikumar - Thank you for taking the time to provide us with your feedback, as it helps us improve the home building experience. Quality and customer satisfaction are of the utmost importance to us, and we sincerely apologize we fell short of your expectations. Please know our Customer Care Team is working diligently to rectify your warrantable concerns. Should you have any additional concerns, please contact your Customer Care Team by phone or email so we can assist you. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ravi
- Ravikumar H. E.
- Verified HomeBuyer
- July 06, 2023
- Arlington, TX
I will not even recommend any one to even get their dog house built by dreees
Drees Custom Homes responded:
Hello - We take reviews from our customers very seriously, and we strive to provide an easy and enjoyable home building experience. Please know our Customer Care Team is available to assist you with any concerns you may have; feel free to reach out to your representative if there is anything specific we can do to assist you. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Had very bad experience
- Raj C.
- Verified HomeBuyer
- March 28, 2023
- Celina, TX
Nerve will build and refer anybody.
Drees Custom Homes responded:
Raj - We value input from our customers, and we are always looking for ways to enhance the home building experience. If there is anything specific we can improve upon, please feel free to reach out to us.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing for 18 months until the last GC appeared
- Anonymous
- Verified HomeBuyer
- February 28, 2023
- Austin, TX
I can not leave a good review for Drees. The timeline was a train wreck, the quality of the work is shockingly poor and all the GC's were a massive disappointment until Graham stepped in. His communication was and still is awesome. I will never recommend or build a Drees home again but Graham made the end of this terrible process not as terrible.
Drees Custom Homes responded:
Hello - Please know we take feedback like this very seriously, and we have shared your review with the appropriate people on our leadership team. Our Customer Care Manager will be meeting with you in the coming weeks to discuss your concerns. Pease feel free to reach out to your Customer Care Representative, should you need anything in the meantime. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Just Bad
- James R.
- Verified HomeBuyer
- December 29, 2022
- McKinney, TX
The worst on every level.
Drees Custom Homes responded:
James - Please know we value input from our homeowners, and that we are always looking for ways to enhance the home building experience. Our Customer Care Team is always available to assist you, should you have specific concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience we have been through.
- Natalie B.
- Verified HomeBuyer
- December 21, 2022
- Rosharon, TX
It was a very difficult process that took over a year. As buyers we had to manage the project and were constantly catching mistakes. The craftsmanship was very poor though-out and many things had to be redone multiple times. Which delayed the timeline. We have been in the home for 2 months now and have a long list of items that still need to be fixed. Electrical, tile, flooring, cabinet (are horrible), missing shelf and rod in laundry room, pavement repair, etc. when providing feedback earlier on Drees never reached out to discuss our issues or concerns. We would not recommend Drees to ...
Drees Custom Homes responded:
Natalie - Please know we value input from our homeowners, and we take reviews like this very seriously. We have shared your review with our Houston-area leadership team so that they are aware of your feedback. Additionally, our Customer Care Team is working diligently to rectify your concerns. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Tract home building at it's worst
- Anonymous
- Verified HomeBuyer
- June 01, 2022
- Argyle, TX
Paid over a million dollars for a home that was not even close to a custom build. The products used, workmanship and customer service was the worst. Our entire street and cul-de-sac all had same issues. NEVER again.
Drees Custom Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared this with our Dallas-area leadership team so that they are aware of your feedback. Please know our Customer Care team is always happy to assist you, should you have any specific concerns with your home. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship, unskilled trades, inordinate number or errors and outrageous delays in delivery
- Severo L.
- Verified HomeBuyer
- April 12, 2022
- FULSHEAR, TX
There are numerous fit and finish issues throughout the house. Many doors were not installed correctly and do not open and close properly. There are signs of poorly patched and repaired damage throughout. There is a foul odor in several of the rooms coming from the paint and grout. There are several other examples which I will not mention here. We have very strongly articulated throughout the project that we preferred a natural product such as stone or cast stone on our home and NOT structural foam or some other inferior product. Once a sample of the cantera selection was provided, It ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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