Drees Custom Homes Reviews in Austin, TX

What Austin Homeowners Have to Say About Drees Custom Homes.

Read all 52 verified reviews from homeowners that built a new home with Drees Custom Homes in the Austin area. Austin homeowners have rated Drees Custom Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Custom Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Drees Custom Homes

has 4.2 out of 5 stars in Austin Area

52 Reviews in Austin Area

Star Rating Breakdown

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4.1

Responsiveness 4.1

Drees Custom Homes in Austin Area

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Customer Reviews

Premium charge for mediocre product

Tejas P.
Verified HomeBuyer
May 08, 2024
Georgetown, TX

This was our 2nd experience building home, 1st experience was fantastic and this 2nd one was mediocre. Work done by quite a few vendors are substandard quality for the price, it looked like the goal of the entire project was to finish the work, not deliver better product, some of the things were pure negligence, not much auditing by contractor once work finished by vendors, questionable decision by Drees to continue with vendors that have extremely poor public reputations, looks like profitability is priority over customer satisfaction!

Drees Custom Homes responded:
Tejas - We sincerely apologize for the dissatisfaction you experienced. Delivering exceptional quality and customer satisfaction are core values at our company, and we regret that we fell short of meeting your expectations. Please feel free to contact your Customer Care Team by email or phone if you have any specific concerns, we can assist you with. dreescustomhomes ...

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Disappointing for 18 months until the last GC appeared

Anonymous
Verified HomeBuyer
February 28, 2023
Austin, TX

I can not leave a good review for Drees. The timeline was a train wreck, the quality of the work is shockingly poor and all the GC's were a massive disappointment until Graham stepped in. His communication was and still is awesome. I will never recommend or build a Drees home again but Graham made the end of this terrible process not as terrible.

Drees Custom Homes responded:
Hello - Please know we take feedback like this very seriously, and we have shared your review with the appropriate people on our leadership team. Our Customer Care Manager will be meeting with you in the coming weeks to discuss your concerns. Pease feel free to reach out to your Customer Care Representative, should you need anything in the meantime. dreescustomhomes ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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