Drees Custom Homes Reviews in Dallas, TX

The sales team did a great job communicating all elements of the process

There really isn't much to say besides the times that we were building our house through. Production delays, weather delays, "you name it" delays. I believe there were some delays that could have been avoided, as well as some production items such as having to re-pick items because of said delays. Outside of that, we felt the builder and salesperson were both attentive and helpful.

Our sales person was great!

This is actually our 2nd Drees Home build (30 years after the 1st one !), and they did not disappoint. Guided by their enduring corporate values focused on clients, they continue to be one of the most high quality, dependable, and trustworthy custom home builders. Building through a Pandemic with supply chain disruptions is challenging, but Matt and Eric were fabulous to work with and very responsive to our concerns. We are 2 months post closing, but they remain in touch to ensure things are working and patch up paint and other things to our liking. Trustworthy, high quality, and dependable may sound boring and old fashioned - but to me they are the most crucial attributes in a builder, considering a home is likely the most expensive thing any family will ever buy. ... More

Working with Harry and then Jason was a wonderful experience. While there were numerous issues with supply chain, etc, they did everything they could to make sure that we were satisfied and all of our needs were met. It was first class experience!

Very good experience with sales and construction manager, they have addressed all my concerns and issues.

We had to be on top all the design selections that are actually installed. Some items were missing after moving in and had to reach builder to remind installation. It was a bit of confusing communicating with builder directly so best bet is to call Drees customer services reps as they quickly address any issues after move-in. Overall , experience is great.

The overall look of the house is great but there were so many issues with cabinets closing properly, doors opening properly and details that should not have been left for closing.

This is a hard review to give because we love our home and it’s beautiful. However, there are still unfinished items and things that need to be done. COVID hasn’t helped but Drees should have back up options to deal with this as they have had over a year to adjust. I feel like they give priority to homes under construction but once you close, you become an afterthought.

A lot of minor to major imperfections in worksmanship for the price paid. Needs a lot more babysitting to point out issues and they atleast 2-3 visits to get fixed.

The experience we had is probably no worse than other builders in this current environment of limited supplies and labor.

Our building manager Kevin is amazing, he responded email and text promptly. He is friendly and responsible. He is the best building manager I've ever met. A big thanks to him !!!!!!

Depends on the community it varies a lot. I love my home and loved working the sales rep, but working with construction manager was very difficult. My house is not 100% complete, since I still have contractors coming in and out to fix the house. Finish touch ups are not cleanly done even after I moved in 3 months ago.

Not the worst, but not the best.

Cannot recommend this builder as would not want anybody to go thru what i had to deal with.

Any excuses they said were due to Covid and supply chain problem. Really!?

Signed contract in March 2021, given a Feb. 2022 complete date. Did not close until May 2022. Attention to detail was lacking. Lots of punch list items. Subcontractors did not read prints. Custom modifications seemed to be problematic. A/C unit appears to be undersized.

We were extremely excited initially about our home buying process. It went great till the construction started. Too many mistakes during the construction process. To compound to the problem the quality of workmanship was extremely poor. The supervision in the initial phase of construction was lacking. The builder had to re- work on lot of issues. After taking possession we have had roof leaks, the air conditioner not working etc. Although the builder has been responsive and fixing these issues, as a customer we are not very excited about this. We also worry what other issues can crop in the future and how would Drees response once the warranty period is over. Thanks! ... More

Missy from the Sales Team was great, she is always smiling, willing to help and very customer centric. Unfortunately, for us it was a nightmare trying to fix the issues that arise on the first day, we got a dirty house, cabinets in the kitchen were the worst, pot filler did not work, house was clearly lack of supervision, so really bad experience with the architect and his manager, I won't say names here, but ZERO customer centric and lack of responsibility.

I was rushed through the design process. Was not given sound advice. Nothing else was done on time. There was turnover between the builders and then we as a family felt it was our job to continue the communication.

This was a very frustrating experience with many mistakes and issues along the way. I understand that you can only do do much with 3rd party workers/vendors, but there was seemingly a major issue/ setback with every step in this build process. Parker our CM and Cory our salesperson were as helpful and informative as they could be. The fact that we have so many unfinished issues with our home at this point is very frustrating. The workmanship and completeness of the tile is awful, many mistakes by the design center, as well as many other avoidable setbacks made this whole process very frustrating. ... More

Poor labor!!!! The quality of the finish craftsmanship is poor. The sub contractors hired lack real finish skills, appear to lack any pride in quality of work performed and reliability. (Tile work was a 5 day task that took 13 weeks and is still needing to be redone in some areas). Paint teams have been here 3 times and will be back to redo most of the homes interior wood finishes! We are having to have all interior trim and custom add work redone for a third time, replace added ceiling beams, exterior for a third time, complete redo of paint and prep for porch, interior shower glass for a 4th time, master shower tile redone, redo all caulking (floor and crown trim). This is all post close! Our sales and builder reps are stellar! We love them (they are professional, honest and do all they can) BUT the teams used by Drees to build and finish lack a lot! It is unfortunate as we purchased based on the quality we see in the models her and in other Drees locations. We did our homework! We expect no less than the models. That is the face of Drees to the market. The homes built lack the same level of craftsmanship. Drees must find a way to resolve. Help us who have closed to find the teams needed to resolve issues faster! Hire the right teams. We spent close to 7 figures and should not have to be middle men to resolve. Our issues are being addressed, slowly, but now become a major inconvenience for us since we have moved in. Again, our sales and builder rep team is great but Drees corporate needs to take this seriously. ... More

If it wasn’t for our amazing builder I’m not sure if we would’ve went thru with completing our home with Drees. Our builder made our experience top notch as he was responsive to issues, gave frequent updates, followed through with promises and resolved issues on time. Unfortunately, the sales team and leadership at Drees was a huge disappointment. There is a major issue going on within our community and we have not received a response from upper management that could affect our HOA dues that was not disclosed during closing. It’s been weeks with no follow up from Drees. The poor communication signals that Drees only cares about making a sale and does not care about individuals and families once they are settled in their home. ... More

Expectations were much higher than delivered product. Simple request became battles. Drees proves the customer does NOT come first. We would not recommend the Drees Homebuying experience to our friends.

Everything below is my experience and opinion since I began building my home with Drees in October 2021. Their sales staff needs training. Be warned... there are SEVERAL decisions that need to be made AT CONTRACT. You can have all the conversations, emails etc with the sales people, but certain things you think might be options to decide at the design center MUST be in your contract. If they are not, you will have to PAY $1000 to change the contract even though it was the SALES person's mistake. This includes plan changes adding an optional media room, doors on the study, showers instead of bathtubs etc. If in doubt ASK! The sales people should have a checklist they give you so you know before you sign. It is very confusing when some items you discussed are in contract and others are not. Do NOT assume the salesperson knows what they are doing! Buying new or building with Drees does not mean you get a home without imperfections or flaws. The quality is just not there. The contract does not require them to meet anything beyond minimum quality standards. We have cabinets with bad paint or missing paint in many spots, doors with damage that they filled and tried to cover as well as bad paint, Drees subcontractors LOVE caulk and will use it to try to cover their poor workmanship. DO NOT DO WOOD BEAMS OR SITE FINISHED STAIRS. You will PAY a lot of money and they will not turn out anything like the model home. You have to watch everything they do. They will put tile in the wrong bathrooms, build your cabinets incorrectly, frame the stairs using wrong measurements and so on... and you will have to constantly check for progress on the corrections. They will use the garage like a garbage dump and scoop up the debris on occasion using a bobcat, scraping and gouging the garage floor. You will have to pay out of pocket after closing to have your garage floor refinished or coated it is so bad. The tile in the master bath is uneven in many spots in the shower and on the floor. Tile floors are chipped, mirrors are poorly framed, I could go on..I had a list of 81 items in total, most were attempted to be corrected. A lot of the time the attempts to correct just caused more damage. Until they have an occupancy permit, they will try to fix their mistakes and appease you, but once you close you will have to chase them down regardless of what they promised you. From the day I signed to the day I moved in was not 10 to 14 months...it was over 500 days!! Some may think I'm too picky or difficult. I just believe that you should get what you pay for and that there should be some quality of workmanship. I shouldn't have a list of repairs to do from day 1 in a new build. I still love the floorplan and I am happy to finally have moved in. Unfortunately much of the joy was taken away in the building process. I will say that the Drees Design Center process was FANTASTIC and the first 3 or 4 months building were so much fun. Then the mistakes began... followed by months of delays and frustration. Be warned and be aware. I'm sure many builders will be the same. They are dealing with subcontractors who just don't care and without builder supervision they try to get away with poor workmanship. The building process isn't for everyone! ... More