Drees Custom Homes Reviews in Fort Worth, TX

We had the best experience in buying the house

Excellent customer service from all Drees employees Some minor and some major repairs required Poor quality of cabinets and inside finishing including painting Front door cracking Window needs to be fixed Door locks came of the door Bathroom tile floor not sloped Standing water Some electric outlet issues Incoherent location of switches Mediocre bathroom fittings really bad for a custom builder

I will not even recommend any one to even get their dog house built by dreees

Everything has been great experience with Drees team from sale manager, Steven to designer center, construction manager. They have been responsive to all my questions/concern. The only thing I'm not satisfied with workmanship & materials. They are not good like before, it could be better than other custom builder. But I expect more from custom builder like Drees, still upset how cheap quality and appearance of kitchen cabinet are. Hope they change that.

We are very happy to be in our new home. The process took longer than expected but the end product is very good.

Fantastic experience!! Great home builder!

Worst Experience EVER. The Design Center should have the decency to tell the truth or at least consult the builder for what's really POSSIBLE and NOT. I'm seriously consider suing them.

The house was 75 days over the original estimated completion date. During that time, we had several promised move in dates from upper management. Unfortunately, all had to be cancelled due to their inability to complete the house. The quality of workmanship is poor with the constant excuse that trades are very limited. Remember, you get what you pay for and this is a determining factor in their quality and completion of work. Example, we had so many paint splatters on the wood floor that it took two painters over 4 hours to clean up.

Our sales team was extremely rude with most concerns, builder took 15 months, many days and weeks with no one working. Ordered brick wrong which was the first thing we had to order after signing and we had to choose another brick when it came in incorrectly. Always belittling the customer when we ask questions on why something not done. I would NEVER recommend this company for someone to build on their own lot. Its very sad that we have a $850,000 home that we didn't enjoy building. I would never treat my customers like they did.

This was our first and last purchase with Dree's. Our purchase experience upfront was pleasant and professional. We felt initially very pleased with our decision. However, from the moment we moved in it has been extremely disappointing & stressful experience. It has become a second job to keep on Dree's to be consistent about finishing the home & fixing/correcting mistakes. Here are some highlights. 1) A few days before our move in date, we paid a licensed seasoned home inspector in the area to review the build. Dozens of defects, poor craftsmanship & dangerous/out of code (some exposed wires for example), were documented. The home inspector report had pictures and detailed notes, all of which was shared with Dree's. We expressed our concerns on these findings and requested timelines for each fix within the coming weeks from Dree's. 6 months in, we still have never received a detailed response to each issue and are finding ourselves doing weekly reminders on all open items with the builder. That said, they are being completed slowly, however communication is spotty & disconnected from the contractors who do show up at random unannounced times, sometimes without even the correct materials to do the fix/repairs. 2) The day we moved in, we found the place dirty and unclean. We even found on one of our toilets, poop stains from one of the contractors. All of this was documented with pictures and shared with Dree's. The only comment on this observation was that they said they had cleaners already come twice before we moved in so it wasn't their problem. 3) We were delayed 3 months from the original move in date. There was no compensation for this and therefore it was at our own expense. We recently found out other builders in our same community paid $200+/month for every late month from the original completion date. Dree's explained to us that COVID has caused massive disruptions to their supply chain and contractor work. However several other builders in the same neighborhood who had similar sized homes, competitors to Drees, did not had such long delays. Therefore this conflicted with what Drees told us everyone was experiencing. Note, the home started just when COVID hit and the dozen or so other homes in our neighborhood started after our home (again similar size and costs etc), and finished before Drees. 4) Drees is still slowly making the fixes as we continue to keep on them. However, the quality, communication, attention to detail is not there. Especially for a $1.2M+ home. Unless Drees takes a serious look at its broken processes, low quality 3rd party contractors they are using, we highly recommend to avoid putting your hard earned money purchasing a Drees home. Did I also mention that we discovered when we moved in that they painted our whole 4,500+ sq foot home with the wrong color that is the outside grey trim vs the white paint originally selected? Overall what started out as an exciting time for my family has turned into a stressful experience. I hope that Drees will improve and listen to the concerns from the customers upfront. ... More

Our experience with Drees homes was pretty good with a few challenges. The sales process was smooth but we were not 100% happy with the design center part and felt a bit rushed making some decisions. We also felt issues when adding windows in the kitchen. We were told about problem with our kitchen window positioning and cabinet needing to be redesigned after the windows were cut out. This should have been discussed sooner when we asked about adding the windows that was not in the design. Other than that the overall experience has been good. Preston is very responsive with every request. We do see some issues with the finishing of some areas in the house like carpet in some rooms and paintwork etc. ... More

Quality for a custom build is par with other mid range builders. Company’s contractors in the area where we bought were horrible. They rushed things and didn’t do half of the things we mark during walk through. I would not recommend Drees. My experience wasn’t a good one, while I’m pretty sure others my had a different experience. Just sharing our review/feedback.

We chose Drees to build our home because we read reviews online and found them to be a reputable builder. We met with Steven at the model home and he advised us with a plan that would work for us. Unfortunately, throughout the build process, there were many issues that could have been prevented had there been proper oversight and good relationships with the trades. Steven was very dismissive throughout the process, unhelpful, and lacked the knowledge, skills, and abilities to navigate us through the building process. Kate at the design studio was wonderful and provided the only consistent, positive experience that we had with Drees. Victoria was also helpful when we communicated our grievances although I don't believe upper management at Drees are aware of the negative experiences that the buyers in our neighborhood have encountered and may need to query further in order to keep their reputation. Mike and Phillip appear to be knowledgeable builders but unfortunately we were paired with an unskilled builder and an even more unskilled sales representative who made our overall building experience stressful and unpleasant as evidenced by the fact that we are almost 90 days past closing and still dealing with trades in and out of our home with no defined schedule for completion. I am uncertain if any of the builders are any better but this has been our experience. Good luck to you all on your new construction journey. ... More

Some are good, some are not, My entrance door is not painted with the finishing coat. Some cabinet doors in the upper floor is missing

We bought the house over phone calls and e-mails. Reagan was amazing and so was Preston. The financing part was a disaster through the lending company. And when we got the house, there were some basic things that were not thought of well for a 2022 home like electric outlet outside the house, outlets for security system, conduit for internet intake to make the house fiber optic ready and so on. It was very disheartening, and almost made us regret the purchase, but we’ll it’s too late and we are trying to make the best out if it.

Just brand name but it is not good anymore

House is wery good overall Little slow build. Small things burdened me. Some issues not cleared and waiting to be repaired and not done. Yet. Had hard time to understand the custom home building process and system. I don’t feel the customer is KING

Very satisfied with the lot selection process, market manager’s guidance, design center’s assistance, field supervision and after-close support….particularly in light of on-going, industry-wide supply and labor shortages.

I would totally recommend buying a Drees home. Drees staff starting with the sales department, to the on site project manager were all very professional. Reagan & Preston responded to my emails with any concerns I had immediately. All issues were resolved promptly. Great crew to work with.

For the price, we expected better quality of material, workmanship. Requests to repair issues were not met with a timeliness response. We have yet to have issues repaired after having moved in and a few months passing.

The experience we had is probably no worse than other builders in this current environment of limited supplies and labor.

We had a very positive experience with Drees at Walsh Ranch. Shauna was the most amazing Drees representative. She was thoughtful and kept us informed during the months prior to the completion of our home. She always returned our calls and responded to our text messages. Excellent customer service!

We were extremely excited initially about our home buying process. It went great till the construction started. Too many mistakes during the construction process. To compound to the problem the quality of workmanship was extremely poor. The supervision in the initial phase of construction was lacking. The builder had to re- work on lot of issues. After taking possession we have had roof leaks, the air conditioner not working etc. Although the builder has been responsive and fixing these issues, as a customer we are not very excited about this. We also worry what other issues can crop in the future and how would Drees response once the warranty period is over. Thanks! ... More

Drees is a great company but due to over extending & market condition , It's subs selections are poor in the final finishing . I M lucky to have a great building supervisor who works hard to make everything right .

There was a lack of quality control and project oversight throughout the build. Even after the build there are still a number of punch list items that need to be completed and the only response I ever receive is when I push on the builder.