Drees Custom Homes Reviews in Houston, TX

Since purchasing our home, we have had numerous issues with tankless water heater, had 4 plumbers look at it and 2 more from Rheem. The bigger issue is the lack of communication from the after rep. I have asked multiple times via calls or texts for a follow up with no responses. The responses seem like the individual doesn’t know what home or person he is speaking with.

Hirer good inspector Michi and Scott were great.

First let me say that during the pandemic, issues came up that couldn’t be helped. This is completely understandable as everyone had problems to a certain extent. With that being said the promises they made seemed reasonable until it came down to getting the issues resolved. The communication was horrible from the Manager in the Houston area. I had to make numerous calls to ask specific question about my specific build. If she didn’t know the answer (which was plenty) she would tell me someone would “get in contact with me”. They even tried to add on costs that was never agreed upon and say it was there from the beginning. I would constantly refer her to the signed purchase agreement that never showed the extra add-on. The design center is a joke for the upgrades. I am still currently having problems getting them to fix issues we pointed out in the beginning when the house was completed. They never cleaned the mess they made upon purchase of the house. I had to clean up behind them on the day we moved in because no one came to clean their mess. I would never recommended this company to anyone looking to get a custom home built. Look for someone that can actually keep their promise when you sign paperwork. This company is not of them. ... More

Home was not ready in time and the quality of work was very poor.

I've been surprised on how many minor issues this house has. All the workers had to do was just care a little more. Door knobs are coming undone one by one in the house. Loose fixtures, wires exposed from lighting. This should not be the work of a custom builder.

My family and I chose Drees for several reasons, but most importantly because we assumed we would be getting a solid, quality product incomparable to other builders in the community. Unfortunately, we have encountered several issues throughout the construction process and even after closing. A lot of our issues were not rectified prior to closing despite making them known in a sufficient amount of time. The quality of worksmanship on several areas in the home are mediocre at best and it takes a lot of persistence on the homeowner’s part to make sure things are done correctly because the builders are not overseeing the homes as they should. Overall, I am not pleased with Drees as a builder and there is much improvement that needs to take place for the price point of these homes to be as high as they are. ... More

When I decided to build with Drees, was because I wanted to build an upgraded house that will be our last house, as a family we did a tremendous financial effort to make this happen. Drees, did not meet the expectations, their quality does not meet what they advertise. The price tag is steep and yet the house was rushed and has multiple issues, everything from tile, sheetrock, stucco, paint, electrical issues, etc. -- I would NOT recommend Drees at all. If I had to do it again, I would choose a different upscale builder.

The items on the punch list were not addressed before closing, but circumstances dictated the we move to the house. Many of the items remain open over one month after closing/move in. Other items identified and no one from Drees will return calls or texts.

It was a very difficult process that took over a year. As buyers we had to manage the project and were constantly catching mistakes. The craftsmanship was very poor though-out and many things had to be redone multiple times. Which delayed the timeline. We have been in the home for 2 months now and have a long list of items that still need to be fixed. Electrical, tile, flooring, cabinet (are horrible), missing shelf and rod in laundry room, pavement repair, etc. when providing feedback earlier on Drees never reached out to discuss our issues or concerns. We would not recommend Drees to anyone. ... More

There are numerous fit and finish issues throughout the house. Many doors were not installed correctly and do not open and close properly. There are signs of poorly patched and repaired damage throughout. There is a foul odor in several of the rooms coming from the paint and grout. There are several other examples which I will not mention here. We have very strongly articulated throughout the project that we preferred a natural product such as stone or cast stone on our home and NOT structural foam or some other inferior product. Once a sample of the cantera selection was provided, It was explained to us that the available cantera stone would not work and that lead times on a cast stone product were in excess of 16 weeks. To my knowledge, the actual stone material was never delivered. Drees attempted to charge us for this. we absolutely will not pay for a product or service that was not provided. As a home buyer, we rely on the builder to properly measure and install the products we ordered. It is incumbent on Drees to properly measure the materials where this would be installed and specify accordingly. Drees did not practice due diligence in this. That Drees would ask for payment for a product that was never delivered and installed adds outrageous insult to injury. As much as this was a colossal disappointment, we agreed for Drees to install the standard level structural foam in order for the project to proceed in a timely manner. We were 19 months into this project since we began the process of building with Drees. This in itself is unacceptable even given the current challenges. It is important for you to know that we have seen entire neighborhoods go up and completed in the time since we began our project. No less than three friends and colleagues have begun and completed their new home construction projects and are now living comfortably in their homes. One of them has even already moved and re-sold their home due to a promotion. We, on the other hand, have been paying rent for living quarters and a large monthly sum to store our personal effects and furniture while we await our new home for 24 months. While the subject of how long our project is taking has been the object of embarrassment and ridicule, this is not an “emotional” issue for us, this is a real dollar cost issue. We are tremendously motivated to expedite this project and have very little flexibility for further delays. As a reminder, there have been numerous materials that, according to Drees have become “discontinued” or “unavailable”. Examples of this are the exterior brick we were required to reselect. This is a HUGE item that completely changed our original design appearance and quality. In addition, this newly selected exterior brick appears to have been installed by very unskilled and poorly trained workers. The mortar and joint work is horrendously sloppy and poor. Another example of discontinued items is the tile in bath #3 and #4. This required us to return to the design center to reselect from very poor options that are now available in the same quality level. Sadly, the installers failed to follow selection specifications. This required us to reselect yet again. In fact, there have been numerous issues with the tile installers that have resulted in severely deficient and poor quality. Some of these include incorrect grout color, transitions and damaged tiles. Yes, I did take to the opportunity to re-select a higher-level product in the hopes that this would meet the look and quality of our original selections. Once again, there are deficiencies in the finished product. This was expressed to Drees. Throughout the process, we were extremely responsive and have quickly agreed to addendums, redraw fees and additional retail costs as they occur in the interest of moving our project forward to completion. In the end, we closed before the house was completed in order to avoid bank penalties and fees. Many items remain to be addressed. We are well into our third month since closing. Drees has offered to extend the warranty period. However, the time taking to perform the needed repairs and corrections is still quite long. ... More