Drees Homes Reviews in Cincinnati, KY
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What Cincinnati Homeowners Have to Say About Drees Homes.
Read all 187 verified reviews from homeowners that built a new home with Drees Homes in the Cincinnati area. Cincinnati homeowners have rated Drees Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Drees Homes
has 4.3 out of 5 stars in Cincinnati Area
187 Reviews in Cincinnati Area
Drees Homes in Cincinnati Area
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Customer Reviews
Drees Homes - there were several items incomplete by the time of closing and
- Anonymous
- Verified HomeBuyer
- September 28, 2021
- Lebanon, OH
there were several items incomplete by the time of closing and its been more than 3 months since closing and i still have pending items.
Drees Homes responded:
Hello - Please know we take customer feedback very seriously, and we have shared your review with our Cincinnati-area leadership team so that they are aware. Additionally, our Warranty Team is always happy to connect with you. Please feel free to reach out via the customer care phone number, should you have any specific concerns. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
none
- Anonymous
- Verified HomeBuyer
- April 19, 2025
- Union, KY
The quality of finish work was subpar and disappointing. There was a general lack of quality control in finishing our home. It has required numerous onsite visits by Drees and their subcontractors. For the amount paid, new construction homes should have much better quality. We understand in any new construction there wilkl be minor items, but our home had everyting from poor flooring installation, forgotten items, poor HVAC, missing critical mechanical items, severely poor drywall and mud work, tile and chauking and grout work was sloppy. Overall, we regret our purchase of this Drees home.
Drees Homes responded:
Hello - We take feedback like this very seriously, as we strive to deliver quality homes our customers love. Please know we have escalated your review to our local leadership team, who advised that our team is working diligently to rectify your concerns. Unfortunately, some items are on backorder, but we are working as quickly as possible to resolve any issues. Should you need anything in the interim, please contact Customer Care by phone or email so we can assist you. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Bad. Bad. Bad experience.
- Anonymous
- Verified HomeBuyer
- February 21, 2024
- Hamilton, OH
Subpar qualities and craftsmanship poor. Paint speckles on expensive stainless steel appliance and paint spots on dark hardwood. First month of move in, master shower water leaking into closet. After one patch up job, there was still a leak. Fixing pending. Brick walls had to be teared down and redo. Poor paint job. Lack in quality control.
Drees Homes responded:
Hello - Customer satisfaction and quality are extremely important to us, and we apologize that we fell short of your expectations. Please know our Customer Care Team is committed to rectifying your concerns and ensuring that the necessary measures are taken to uphold our standards of quality control. Should you need further assistance, please contact your Customer Care Representative by phone or email so that we can assist you as quickly as possible. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lack of communication, lack of concern and poor craftsmanship
- Anna Elizabeth P.
- Verified HomeBuyer
- September 29, 2021
- Latonia, KY
Document every conversation and stay on top of everything throughout the process. Inspect the home in DETAIL before you close. We did not feel as if our concerns were heard during the build and many are still being completely disregarded now that we have closed. Best of luck!
Drees Homes responded:
Anna - We take customer feedback very seriously, and we have shared your message with our Northern Kentucky leadership team, so that they are aware of your review. Please know our Warranty Team is happy to connect with you; please feel free to reach out via the customer care phone number, should you have any specific concerns. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
After you sign the contract - Beware!
- Adam Roy C.
- Verified HomeBuyer
- October 12, 2021
- Hebron, KY
It was very easy to go in, sign and get a preapproval, but after that is where it gets interesting: - Market Manager quiets responding to texts and emails. - Mortgage officer leaves First Equity Mortgage and does not tell the borrowers. No email returns, no VM messages, nothing! Found out 2 months before closing that Mortgage Lender left. Had to reapply and start the process all over. - First Builder was awesome. Very forthcoming and attentive. Second Builder after first Builder quiet is overwhelmed and non responsive sometimes. Very down to earth though. - Closing date was implied ...
Drees Homes responded:
Adam - We take customer reviews very seriously, and we are always looking for ways to enhance the home building experience. Please know we have shared your feedback with our Northern Kentucky-area leadership team. Should you need anything further, please feel free to reach out to our Customer Care team at 859-578-4282. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Drees Homes - Selection experience was really bad.
- Walter R. Bayarres S.
- Verified HomeBuyer
- August 24, 2021
- Lebanon, OH
Selection experience was really bad. And back yard you need to re do it again if you want a decent yard
Drees Homes responded:
Walter - We take customer satisfaction very seriously, and we are always looking for ways to improve the home building experience. Thank you for taking the time to share your feedback with us. 
Total Score 1
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Not a good experience
- Darius F. G.
- Verified HomeBuyer
- September 20, 2022
- Hamilton, OH
The home was not worth what we paid and we arevsyill having issues.
Drees Homes responded:
Darius - We take reviews from our homeowners very seriously, and we have shared your comment with our Cincinnati-area leadership team so they are aware of your feedback. Please know our team is working to obtain your tile as quickly as possible. Should you have any additional concerns, please feel free to reach out to your Customer Care representative. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
chip work
- Anonymous
- Verified HomeBuyer
- April 25, 2023
- Union, KY
all work is very chip not like Professional and backyard landscape is very bed
Drees Homes responded:
Hello - Please know we take feedback from our homeowners very seriously. Additionally, our Customer Care Team is always available to assist you; if you have any specific concerns, please feel free to reach out to your Customer Care Representative.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience I could have ever imagined.
- Deborah Ann B.
- Verified HomeBuyer
- November 10, 2022
- Erlanger, KY
I give Drees a fat 0 on everything above. I've had problems since day I moved in the most major being extensive mold. Drees has been unhelpful from the beginning. I would never recommend them to anyone and dissuade anyone thinking about it with my experience. Buying a Drees home is the biggest regret of my life.
Drees Homes responded:
Deborah - We take reviews like this very seriously, and we have shared your feedback with the appropriate people on our Northern Kentucky-area leadership team so that they are aware. Please know that our team is working diligently to rectify your concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Southwick
- Anonymous
- Verified HomeBuyer
- September 27, 2022
- Erlanger, KY
There was lack of any communication for 5 months or more change of builders several times and cheaper materials used in this particular unit. Not quality as I expected.
Drees Homes responded:
Hello - Thank you for taking the time to share your feedback with us. Please know we take comments from our customers into careful consideration, and we have shared your review with our Northern Kentucky-area leadership team so that they are aware. Additionally, our Customer Care Team is always happy to assist you; please feel free to reach out to them if you have any concerns we can address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Drees Homes - I was lied to from the Mortgage Co to the Construction.
- Donna D.
- Verified HomeBuyer
- July 25, 2022
- Alexandria, KY
I was lied to from the Mortgage Co to the Construction.
Drees Homes responded:
Donna - We take customer reviews like this very seriously. Please know we have shared your message with our Northern Kentucky-area leadership team so that they are aware of your feedback.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Drees Homes - The quality of workmanship was no where close to what I expected
- Anonymous
- Verified HomeBuyer
- August 12, 2021
- Latonia, KY
The quality of workmanship was no where close to what I expected from Drees. Trusting Drees and their partners became harder and harder as time went out.
Drees Homes responded:
Hello - We take customer feedback very seriously and have passed your message along to our Northern Kentucky leadership team. Additionally, our Warranty Team is always happy to connect with you if you would like to reach out to them directly.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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