Drees Homes Reviews in Cincinnati, KY

I have been in this house for two months now and still have unresolved issues. Not sure why it takes so long to get things corrected. I am not interested in excuses as that is what they are - just excuses. I have an unresolved kitchen cabinet issue that should have been taken care of before closing. We are supposed to have a tree planted on the property and that is still not done. I was not aware that I would have to take care of the paint touch up issues myself. I have a crack in the dining room ceiling that I was told would be taken care of in a year, so I have to live with this for a year. The grading of the property is terrible. Your masons and trim carpenters did a very good job but your painters and landscapers are terrible. I still have a plumbing issue that has yet to be resolved. There are issues with the driveway and heating vents that will not be fixed as Heath blew them off and said nothing could be done with them. I thought Drees was a custom builder and that is why I went with Drees as opposed to Fisher. ... More

The people you work with at the beginning and middle of the process are great. They keep you informed and help tremendously. The hardest part (but I'm sure this is true with all builders) is once you sign the papers and close, anything you think isn't good enough doesn't matter. I only say this because I'm working with the warranty team now. And they will only fix something that's broken or not working, but shotty workmanship is your problem now. But that makes sense, it's their job to make sure they don't spend all of Drees' money and they aren't obligated to fix shotty work once you close. I would say once you close, try to have the mindset that you bought a market home and not a brand new home and that it should all be perfect. ... More

Drees has been great to work with on all fronts. I have had some issues with their contractors lack of attention to detail. But Drees is taking care of most of them.

Waiting for 3 months for a repair to squeaky subfloor in upstairs hallway.

Great home and great service to resolve issues

It was very easy to go in, sign and get a preapproval, but after that is where it gets interesting: - Market Manager quiets responding to texts and emails. - Mortgage officer leaves First Equity Mortgage and does not tell the borrowers. No email returns, no VM messages, nothing! Found out 2 months before closing that Mortgage Lender left. Had to reapply and start the process all over. - First Builder was awesome. Very forthcoming and attentive. Second Builder after first Builder quiet is overwhelmed and non responsive sometimes. Very down to earth though. - Closing date was implied multiple times without correction, but turned out to be severalweeks later. It was thrown off as a covid related issue. These were the top issues that we faced with Drees. Good luck ... More

Home building is stressful. Drees took as much stress as possible away. Building supervisor answered all our questions. Sales never made us feel bad about our questions, was there when we needed him and gave reassurance we made the right decisions.

Overall great experience purchasing a Drees home. Great quality, customer service and follow-up.

We are so disappointed with the quality of our Drees “custom home.” The interior finishes are awful and we will be spending time and money trying to fix them. Trim throughout was so sloppily installed, it looks like a bad DIY…nearly every floor trim joint is a lumpy, caulked mess. The “professional” painters left paint splatters on the floor along the molding as well as many missed areas of paint, paint splatters on granite, paint on switch plates and outlet covers, paint on ceilings, and interior doors as well as paint embedded in the joints of several floor planks. Overall, just a big mess. Our outdoor light switch was covered over by insulation. Floor boards were undercut in several places, filled with caulk and called good. Cabinets have numerous chips, crack in door and most of the soft close features don’t work. Every toilet paper holder was misdrilled and the extra hole just left - not filled and painted. Many of the exterior trim boards are defective and the paint job is awful. Lots os missed caulking. Our outside post lamp has had issues since our early August move in and still no repair. In general, the floor plan and lot is beautiful, but we definitely did not get good value for our money and we would definitely seek out another builder. We have built two homes with other builders over the years and this by far is the worst quality, yet we paid for a high end house where are other houses were more entry level. ... More

What you would come to expect in "builder basic." Basic materials and construction. However, the after sale support is top class. Especially in contrast to other big builders in our area.

Document every conversation and stay on top of everything throughout the process. Inspect the home in DETAIL before you close. We did not feel as if our concerns were heard during the build and many are still being completely disregarded now that we have closed. Best of luck!

Pretty nice home buying experience and I am happy with the home

there were several items incomplete by the time of closing and its been more than 3 months since closing and i still have pending items.

I like the area. Drees employees take their job very seriouly.

Document everything. Check on progress and quality of work frequently

Our builder Sam Brink is GREAT! He always follows thru with any issue we have ever had, The whole Drees Team have been very fun to work with.

Everyone from our sales agent to the construction supervisor was awesome! They helped us through every step, explained everything we needed to know, and when we pointed out any issues, they responded quickly and got them fixed. They really are focused on making sure you're happy with your new home!

Drees builds beautiful homes. Some things are options that should be standard (i.e. overhead lights in all bedrooms). Lots are too small, can't fit a full size truck in the garage. Some items are still not fixed months after moving in.

Overall, the experience was great! Drees was always very responsive and quick to address our issues.

I couldn't have asked for a more beautiful home! Drees did a remarkable job! They're workmanship was perfect! I got so many beautiful upgrades for the price. I couldn't have bought a decent existing home for what I paid for this condo! When I first walked in, it was love at first sight. I couldn't believe that I had such a gorgeous home!

Overpriced. Made with the cheapest materials available.

over the years we have built 5 times and working with Drees is by far the best. A responsive company, always willing to answer questions, to help seek solutions, and to keep us updated. we hope never to build again, but we will always tell people, if you are going to build, build with Drees.

Too much to share in writing. We’re still struggling to receive full compliance of materials and service work and installations.

The personnel we have met have been very professional and knowledgeable.

The process can alternatively be described as either a straightjacket or as well organized. There were supply disruptions...which is understandable. But, instead of pausing and waiting, the schedule was maintained, with the result that necessary preconditions for installation of later phases were shortchanged or not met at all. This resulted in mistakes that were difficult to rectify or required compromises.