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- Drees Homes
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- Cincinnati, KY

Drees Homes Reviews in Cincinnati, KY
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What Cincinnati Homeowners Have to Say About Drees Homes.
Read all 172 verified reviews from homeowners that built a new home with Drees Homes in the Cincinnati area. Cincinnati homeowners have rated Drees Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Drees Homes in Cincinnati Area
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Customer Reviews
Experience with the builder was OK
- The Thomas G & Beveraly A B.
- Verified HomeBuyer
- April 03, 2024
- BATAVIA, OH
Condition of home exterior could have been better. Noise level of heat pump in the owners bedroom is unacceptable.
Drees Homes responded:
Hello - Thank you for taking the time to share your feedback with us, as it helps us improve the home building experience. If you have not done so already, please feel free to reach out to your Customer Care Team so that we may assist you with any concerns you might have.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
All employees of Drees were very nice to work with, especially Nick!
- Glenn H.
- Verified HomeBuyer
- December 20, 2023
- ALEXANDRIA, KY
The work was very satisfactory. Sometimes the worksite could have been better kept.
Drees Homes responded:
Glenn - We're thrilled to hear Nick was such an excellent resource for you throughout your home building journey. Thank you for sharing your experience with us. We wish you all the best in your new Drees home!
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Tom was great to work with
- Mark A.
- Verified HomeBuyer
- November 22, 2022
- Walton, KY
Good to work with
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Thank you
- Cami L C.
- Verified HomeBuyer
- September 27, 2022
- Independence, KY
I would like to recognize Nick J for his responsiveness to any issues I’ve had to call about. He’s fixed them quickly and efficiently. I would also like to send a big thank you to Neil for his quick response to any indoor issues. He has been a pleasure to work with
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Service from the Builder - best out of big builders
- Gregory D.
- Verified HomeBuyer
- October 04, 2021
- Mason, OH
What you would come to expect in "builder basic." Basic materials and construction. However, the after sale support is top class. Especially in contrast to other big builders in our area.
Drees Homes responded:
Gregory - Thank you for taking the time to share your thoughts. Customer satisfaction and quality are very important to us. Welcome to the Drees family; our team is here for you!
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Drees Homes - Drees builds beautiful homes.
- Stephen B P.
- Verified HomeBuyer
- September 22, 2021
- Latonia, KY
Drees builds beautiful homes. Some things are options that should be standard (i.e. overhead lights in all bedrooms). Lots are too small, can't fit a full size truck in the garage. Some items are still not fixed months after moving in.
Drees Homes responded:
Stephen - Thank you for taking the time to write us a review. We have shared your message with our Northern Kentucky leadership team, so that they are aware of your feedback. Additionally, our Warranty Team is always happy to connect with you.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
The home building process was pleasant with timely communication on the progress
- Santosh K.
- Verified HomeBuyer
- August 19, 2021
- Lebanon, OH
Drees was very considerate to make the closing date as per my need. The building process was very transparent and received timely updates.
Drees Homes responded:
Santosh - Congratulations on your new Drees home! We're happy to hear our Cincinnati team were such great resources for you during the building process. Thank you for taking the time to share your feedback with us!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Purchased a market home
- Mary Pamela R.
- Verified HomeBuyer
- August 18, 2021
- Walton, KY
Disappointed that no changes could be made even tho the carpet was not in. Buyer pulled carpet and replaced it before moving in. Selections were all done “on the cheap” ...Low grade carpet, no hardware on the cabinets, no stationary tub, or rough-in for one, no window sills. Who builds a &250K+ home without these basics? LOTS of issues with high humidity. Had to purchase a dehumidifier to bring humidity levels down Because of high potential for mold. 36” Door to pantry was too deep to walk through walk-in pantry. Buyer installed a louver door after closing...which should have been done ...
Drees Homes responded:
Mary - We take customer feedback very seriously, and we appreciate you taking the time to write us a review. We are always looking for ways to enhance the customer experience, so your feedback is very valuable to us.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Project manager informative and helpful prior to purchase.
- Anonymous
- Verified HomeBuyer
- May 10, 2023
- Erlanger, KY
Sales manager, Debra, was very good, helpful in many ways.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Drees Homes - The people you work with at the beginning and middle of the process
- Aaron B.
- Verified HomeBuyer
- October 26, 2021
- Union, KY
The people you work with at the beginning and middle of the process are great. They keep you informed and help tremendously. The hardest part (but I'm sure this is true with all builders) is once you sign the papers and close, anything you think isn't good enough doesn't matter. I only say this because I'm working with the warranty team now. And they will only fix something that's broken or not working, but shotty workmanship is your problem now. But that makes sense, it's their job to make sure they don't spend all of Drees' money and they aren't obligated to fix shotty work once you close. ...
Drees Homes responded:
Aaron - Please know that we take customer feedback like this very seriously, and that our Customer Care team is always happy to assist you. Please feel free to contact Customer Care at 859-578-4282 so we can address your concerns.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
House was completed within the timeframe noted. This was done at the sacrifice of doing things correctly the first time.
- Dennis F.
- Verified HomeBuyer
- August 16, 2021
- Loveland, OH
Getting issues that were done poorly, incorrectly or not at all (some I realize were material b/orders) so we could move in, then takes weeks-months for resolution. Being told "We'll take care of it" needs to then be followed with a definitive "By whom and by when". There is a 60 day follow up that should be done within 2 weeks, not 2 months, for a $560K house. Time, thus closing on the house, is way more important to Drees than quality at time of possession.
Drees Homes responded:
Dennis - We take customer feedback very seriously, and we appreciate you taking the time to write us a review. We have shared your message with our Cincinnati leadership team so they are aware of your feedback.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
a lot small issues since day one
- Stephen Joseph B.
- Verified HomeBuyer
- October 04, 2022
- Cincinnati, OH
This is our third home we have built and we found a lot corners cut along the way . Some we caught and some we didn’t till moved in. Love our house but annoying fixes happening way to often
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Slow to respond
- Pete W.
- Verified HomeBuyer
- February 26, 2025
- Union, KY
The lack of urgency to fix the items found at the week before closing walk through has been disappointing… we highlighted ~15 items and we are approaching 99 days and we still have items open. The lack of respect by some of the subcontractors has been shocking as they fix one item and damage another item that requires someone else to come fix it.
Drees Homes responded:
Pete - Thank you for sharing your feedback. Please know that we take these matters seriously and aim to address any outstanding items in a timely manner. In reviewing your feedback with our local team, it is our understanding that the remaining items are seasonal and must be completed in the spring. Our team is committed to working with you to ensure these get completed as soon as possible. Should you need anything in the meantime, please feel free to contact your Customer Care Team. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Responsibility was not good
- Anonymous
- Verified HomeBuyer
- September 20, 2022
- Erlanger, KY
1)Lawn seeding and sod was not good that just put seeding and without losses soil 2)garage concrete was good that had a long line crack 3)screen door qua wasn’t good 4) patio concrete was not good 5) Steel was exposed out of concrete 6) close door doesn’t align with block area 7)front door lock spent two months to fixed due to ins wrong spec
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Community and Neighborhood
- Glenn V.
- Verified HomeBuyer
- August 12, 2021
- Loveland, OH
I love my new home but the schedule was months after promised with no sense of urgency. I have also been in 4 months and still daily trying to get items finished.
Drees Homes responded:
Glenn - We take customer feedback very seriously and have shared your message with our Cincinnati leadership team. It is our understanding that our Construction Manager has reached out to you and has a work order in place regarding your concern.
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 1
Drees Homes - The process can alternatively be described as either a straightjacket
- Richard K.
- Verified HomeBuyer
- September 15, 2021
- Loveland, OH
The process can alternatively be described as either a straightjacket or as well organized. There were supply disruptions...which is understandable. But, instead of pausing and waiting, the schedule was maintained, with the result that necessary preconditions for installation of later phases were shortchanged or not met at all. This resulted in mistakes that were difficult to rectify or required compromises.
Drees Homes responded:
Richard - We take customer reviews very seriously, and we have shared your message with our Cincinnati leadership team so that they are aware of your feedback. Additionally, our Warranty Team is always happy to connect with you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Great up until closing
- Elizabeth Y.
- Verified HomeBuyer
- September 17, 2024
- Fort Thomas, KY
We received an absolutely filthy house that took me hours to clean when I should’ve been able to unload and unpack boxes. We’ve had issues come up since closing Which have not been handled in a timely manner at all. It was such a great Experience up until the closing and now I feel like Drees has completely dropped the ball.
Drees Homes responded:
Elizabeth - Please know we take customer concerns very seriously, and we have escalated your review to our Northern Kentucky-area leadership team. Our Customer Care Manager advised he will be contacting you directly in the coming days to discuss any concerns you might have. Thank you for taking the time to share your feedback with us. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Very mixed experience…
- Lynn J W.
- Verified HomeBuyer
- October 17, 2023
- UNION, KY
For several months after we moved in the adjacent house was under construction by Drees. Scaffolding and materials were placed on our property and in our driveway without asking our permission. On at least a half dozen occasions I picked up a number of nails from our driveway as well as stones and other debris. Drees literature states that lots are properly graded to deal with runoff… NOT true! Our neighboring lot slopes into ours and there is a flat area where water collects and does not drain as the underlying soil is clay. I spoke with several Drees managers with zero success in having ...
Drees Homes responded:
Lynn - Thank you for taking the time to share this feedback with us. Our Northern Kentucky-area leadership team is aware of two work orders for your home, both of which will be addressed before your 90-day follow-up is complete in the coming weeks. In the meantime, should you have any questions or concerns, please feel free to contact your Customer Care Representative by phone or email so we can assist you. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
The best person we dealt with was Doug armbrust
- Cindy J G.
- Verified HomeBuyer
- October 09, 2022
- Florence, KY
Be careful what your salesperson tells you. Ours was greatly misinformed.
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
Drees Homes - My house has too many water leak issues in the basement within
- Karthik M.
- Verified HomeBuyer
- August 04, 2022
- Lebanon, OH
My house has too many water leak issues in the basement within the first month of the move. These things should have been taken care properly before handing over the house. Its almost 2 months now and my basement is a mess with broken drywalls and the tarps are torn for fixing. Most of the windows were not properly caulked due to last month thunderstorm may windows had too much water leak due to poor caulking. These caulking and water proofing are the basic things that needs to be done for water prevention into the house. I have called drees more than 5 times in last 2 months for multiple ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Their eye is on profits and cost saving measures which do not benefit the buyer
- Hector R. E.
- Verified HomeBuyer
- November 04, 2021
- Cincinnati, OH
If you get a good project supervisor/manager everything should go smooth. We did!
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
My Drees Home
- Anonymous
- Verified HomeBuyer
- September 10, 2024
- Morrow, OH
My experience is mostly positive: sales representative is very knowledgeable and accommodating, design center experience was good also. My disappointment is in the quality of workmanship and materials on a few items. Interior doors are especially poor quality and almost all in need of touch up/ repair from rough defects from manufacturing. Poor workmanship of caulking around windows and exterior lights.
Drees Homes responded:
Hello - We have shared your feedback with our Cincinnati-area leadership team, as customer satisfaction and quality are of the utmost importance to us. Please know our Customer Care Team is committed to addressing any warrantable concerns; feel free to reach out to us by phone or email so that we can assist you as quickly as possible. ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Drees Homes - my biggest disappointment is the trashy lot i have to look at
- Julie Ann Arens C.
- Verified HomeBuyer
- July 05, 2022
- Union, KY
my biggest disappointment is the trashy lot i have to look at every day. I think it is the Drees dumping zone.
Drees Homes responded:
Julie - We have shared your comment with our Northern Kentucky-area leadership team so that they are aware, and our Construction Manager is looking into your concern.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Drees Homes - With it currently being a sellers market it was clear that the
- Anonymous
- Verified HomeBuyer
- November 04, 2021
- Union, KY
With it currently being a sellers market it was clear that the Drees staff didn’t care about quality or timeliness, just closing the house and moving on to the next one.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Drees Homes - Overpriced.
- Lisa Marie J.
- Verified HomeBuyer
- September 21, 2021
- Union, KY
Overpriced. Made with the cheapest materials available.
Drees Homes responded:
Lisa - We have shared your review with our Northern Kentucky leadership team, so that they are aware of your feedback. Please feel free to contact your Warranty Rep. directly, should you have any specific concerns. We are happy to help!
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 2
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