Drees Homes Reviews in Cincinnati, KY
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What Cincinnati Homeowners Have to Say About Drees Homes.
Read all 172 verified reviews from homeowners that built a new home with Drees Homes in the Cincinnati area. Cincinnati homeowners have rated Drees Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Drees Homes
has 4.3 out of 5 stars in Cincinnati Area
172 Reviews in Cincinnati Area
Drees Homes in Cincinnati Area
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Customer Reviews
Poor Quality Workmsbship
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Independence, KY
We are so disappointed with the quality of our Drees “custom home.” The interior finishes are awful and we will be spending time and money trying to fix them. Trim throughout was so sloppily installed, it looks like a bad DIY…nearly every floor trim joint is a lumpy, caulked mess. The “professional” painters left paint splatters on the floor along the molding as well as many missed areas of paint, paint splatters on granite, paint on switch plates and outlet covers, paint on ceilings, and interior doors as well as paint embedded in the joints of several floor planks. Overall, just a big ...
Drees Homes responded:
Hello - Please know we take customer reviews like this very seriously, and we have shared your message with our Northern Kentucky leadership team, so that they are aware of your feedback. Please feel free to reach out to Customer Care directly - (859)-578-4282 - should you need anything further. ...
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Terrible
- Anonymous
- Verified HomeBuyer
- January 04, 2025
- Alexandria, KY
The house craftsmanship is terrible seriously 90% of the stuff in this house looks like a blind man did it.I will never buy drees the rest of my life. For the price of the house they cut corners every way they could
Drees Homes responded:
Hello - We take customer satisfaction very seriously, and we have escalated your review to our Northern Kentucky-area leadership team. We pride ourselves on quality craftmanship, so we sincerely apologize if your new home did not meet your expectations. Please know our Customer Care Team is committed to assisting you with any concerns you may have. Please call or email your Customer Care Team so that we can assist you as soon as possible. ...
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
Issues of poor communications
- Forrest W. F.
- Verified HomeBuyer
- September 21, 2021
- Loveland, OH
Too much to share in writing. We’re still struggling to receive full compliance of materials and service work and installations.
Drees Homes responded:
Forrest - Customer satisfaction is our top priority. We have shared your review with our Cincinnati-area leadership team, so that they are aware of your feedback. Our Warranty Team is working diligently to complete services at your home. Please feel free to reach out to Customer Care directly (859-578-4282), should you need anything else. ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Debatable if it's worth the price or hassle
- Anonymous
- Verified HomeBuyer
- August 09, 2024
- Hamilton, OH
The warranty page is mostly exclusions and legalese , and it basically left to their discretion as to how to interpret the validity of your complaint. They have standard reasons why a defect/quality/workmanship is not covered , even if you know that was not the reason. They will quickly cover the small stuff..faucets , trim,lights, paint etc. But Structural cracks, leaks ,foundation etc..are bit more of a heartburn.They will cover leaks for a year, by getting the crack filled from inside ( 1/2 hr job ) and the repair contractor supposedly covers those specific repair locations for 10 ...
Drees Homes responded:
Hello - Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered. We strive to provide a comprehensive warranty to cover various aspects of your new home, and we’re sorry to hear this has not met your expectations. Your feedback is very important to us, and we take your concerns seriously. Our Customer Care Team advised that they have worked with you to repair any leaks, however, should you have additional concerns, please don’t hesitate to reach out to us so that we can assist you. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Okay but not great
- Paul C B.
- Verified HomeBuyer
- July 20, 2022
- Union, KY
Worst experience we have ever had, and we have built 8 homes. Corolyn was great and so is Matt.
Drees Homes responded:
Paul - Please know we take comments from our homeowners very seriously. If you have specific items we can improve upon, please feel free to reach out to us. 
Total Score 2
Quality 2
Trustworthiness 4
Value 1
Responsiveness 3
Very bad experience with Drees mortgage
- Bikramjit S.
- Verified HomeBuyer
- July 20, 2024
- Middletown, OH
Very bad experience with the Drees mortgage. Sales person Susan was great and knowledgable and builder Keith was very helpful through out the whole process.
Drees Homes responded:
Bikramjit - We sincerely apologize that your experience with First Equity Mortgage was unsatisfactory. We strive to provide a seamless home building experience from start to finish, and we apologize that we missed the mark for you.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
They do not address issues in a timely manner if at all!
- Kristina S.
- Verified HomeBuyer
- August 31, 2021
- Lawrenceburg, IN
You have to watch what they do closely. There were numerous mistakes that were made on the building of our home. They don’t address the issues right away either. Try wait until everything is done and then have a “fixing crew” come back to fix the issues. Bit not everything can be addressed that way and so some of our finishes did not turn out the way we would have liked. We have lived in our home for 3 months now and they still have not fixed items that we told them to fix before we closed. Despite all of the publicity surrounding them I don’t really feel like Drees cares about it’s ...
Drees Homes responded:
Kristina - We take customer feedback like this very seriously. Know that we are always looking for ways to enhance the home building experience. We have reviewed your concerns with our Cincinnati-area leadership team so they are aware of your feedback. Additionally, our Warranty Team is always happy to connect with you. ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Disappointing
- Anonymous
- Verified HomeBuyer
- August 16, 2021
- Hebron, KY
Overall, extremely disappointed with the poor quality of craftsmanship and lack of attention to detail. For the price of the home, there are far too many issues and quality issues to be pleased.
Drees Homes responded:
Hello - We take feedback very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Northern Kentucky leadership team so they are aware of your concern. Additionally, our Warranty Team is always happy to connect with you if you would like to reach out to them directly. ...
Total Score 2
Quality 1
Trustworthiness 4
Value 2
Responsiveness 2
Not recommended
- Holly Marie M.
- Verified HomeBuyer
- May 31, 2024
- Maineville, OH
We do not recommend building with Drees.
Drees Homes responded:
Holly - Please know we take feedback like this very seriously, and we would like to know how we missed the mark for you. Please feel free to reach out to your Customer Care Team if you have specific concerns about your home so that we can assist you as quickly as possible.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Excuse
- Donna Williamson D.
- Verified HomeBuyer
- September 26, 2021
- Latonia, KY
Document everything. Check on progress and quality of work frequently
Drees Homes responded:
Donna - Customer satisfaction and quality are our top priorities. Please feel free to reach out to Customer Care, should you have any specific concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Drees Homes - I have been in this house for two months now and still have unresolved
- Michael Thomas G.
- Verified HomeBuyer
- October 26, 2021
- LEBANON, OH
I have been in this house for two months now and still have unresolved issues. Not sure why it takes so long to get things corrected. I am not interested in excuses as that is what they are - just excuses. I have an unresolved kitchen cabinet issue that should have been taken care of before closing. We are supposed to have a tree planted on the property and that is still not done. I was not aware that I would have to take care of the paint touch up issues myself. I have a crack in the dining room ceiling that I was told would be taken care of in a year, so I have to live with this for a year. ...
Drees Homes responded:
Michael - Please know that we do not take reviews like this lightly, and we have shared your message with our Cincinnati-area leadership team so that they are aware of your feedback. Additionally, our Customer Care team is always happy to connect with you. Please feel free to reach out to our Customer Care team at 859-578-4282. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Drees Homes - there were several items incomplete by the time of closing and
- Anonymous
- Verified HomeBuyer
- September 28, 2021
- Lebanon, OH
there were several items incomplete by the time of closing and its been more than 3 months since closing and i still have pending items.
Drees Homes responded:
Hello - Please know we take customer feedback very seriously, and we have shared your review with our Cincinnati-area leadership team so that they are aware. Additionally, our Warranty Team is always happy to connect with you. Please feel free to reach out via the customer care phone number, should you have any specific concerns. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Bad. Bad. Bad experience.
- Anonymous
- Verified HomeBuyer
- February 21, 2024
- Hamilton, OH
Subpar qualities and craftsmanship poor. Paint speckles on expensive stainless steel appliance and paint spots on dark hardwood. First month of move in, master shower water leaking into closet. After one patch up job, there was still a leak. Fixing pending. Brick walls had to be teared down and redo. Poor paint job. Lack in quality control.
Drees Homes responded:
Hello - Customer satisfaction and quality are extremely important to us, and we apologize that we fell short of your expectations. Please know our Customer Care Team is committed to rectifying your concerns and ensuring that the necessary measures are taken to uphold our standards of quality control. Should you need further assistance, please contact your Customer Care Representative by phone or email so that we can assist you as quickly as possible. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lack of communication, lack of concern and poor craftsmanship
- Anna Elizabeth P.
- Verified HomeBuyer
- September 29, 2021
- Latonia, KY
Document every conversation and stay on top of everything throughout the process. Inspect the home in DETAIL before you close. We did not feel as if our concerns were heard during the build and many are still being completely disregarded now that we have closed. Best of luck!
Drees Homes responded:
Anna - We take customer feedback very seriously, and we have shared your message with our Northern Kentucky leadership team, so that they are aware of your review. Please know our Warranty Team is happy to connect with you; please feel free to reach out via the customer care phone number, should you have any specific concerns. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
After you sign the contract - Beware!
- Adam Roy C.
- Verified HomeBuyer
- October 12, 2021
- Hebron, KY
It was very easy to go in, sign and get a preapproval, but after that is where it gets interesting: - Market Manager quiets responding to texts and emails. - Mortgage officer leaves First Equity Mortgage and does not tell the borrowers. No email returns, no VM messages, nothing! Found out 2 months before closing that Mortgage Lender left. Had to reapply and start the process all over. - First Builder was awesome. Very forthcoming and attentive. Second Builder after first Builder quiet is overwhelmed and non responsive sometimes. Very down to earth though. - Closing date was implied ...
Drees Homes responded:
Adam - We take customer reviews very seriously, and we are always looking for ways to enhance the home building experience. Please know we have shared your feedback with our Northern Kentucky-area leadership team. Should you need anything further, please feel free to reach out to our Customer Care team at 859-578-4282. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Drees Homes - Selection experience was really bad.
- Walter R. Bayarres S.
- Verified HomeBuyer
- August 24, 2021
- Lebanon, OH
Selection experience was really bad. And back yard you need to re do it again if you want a decent yard
Drees Homes responded:
Walter - We take customer satisfaction very seriously, and we are always looking for ways to improve the home building experience. Thank you for taking the time to share your feedback with us.
Total Score 1
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Not a good experience
- Darius F. G.
- Verified HomeBuyer
- September 20, 2022
- Hamilton, OH
The home was not worth what we paid and we arevsyill having issues.
Drees Homes responded:
Darius - We take reviews from our homeowners very seriously, and we have shared your comment with our Cincinnati-area leadership team so they are aware of your feedback. Please know our team is working to obtain your tile as quickly as possible. Should you have any additional concerns, please feel free to reach out to your Customer Care representative. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
chip work
- Anonymous
- Verified HomeBuyer
- April 25, 2023
- Union, KY
all work is very chip not like Professional and backyard landscape is very bed
Drees Homes responded:
Hello - Please know we take feedback from our homeowners very seriously. Additionally, our Customer Care Team is always available to assist you; if you have any specific concerns, please feel free to reach out to your Customer Care Representative.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience I could have ever imagined.
- Deborah Ann B.
- Verified HomeBuyer
- November 10, 2022
- Erlanger, KY
I give Drees a fat 0 on everything above. I've had problems since day I moved in the most major being extensive mold. Drees has been unhelpful from the beginning. I would never recommend them to anyone and dissuade anyone thinking about it with my experience. Buying a Drees home is the biggest regret of my life.
Drees Homes responded:
Deborah - We take reviews like this very seriously, and we have shared your feedback with the appropriate people on our Northern Kentucky-area leadership team so that they are aware. Please know that our team is working diligently to rectify your concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Southwick
- Anonymous
- Verified HomeBuyer
- September 27, 2022
- Erlanger, KY
There was lack of any communication for 5 months or more change of builders several times and cheaper materials used in this particular unit. Not quality as I expected.
Drees Homes responded:
Hello - Thank you for taking the time to share your feedback with us. Please know we take comments from our customers into careful consideration, and we have shared your review with our Northern Kentucky-area leadership team so that they are aware. Additionally, our Customer Care Team is always happy to assist you; please feel free to reach out to them if you have any concerns we can address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Drees Homes - I was lied to from the Mortgage Co to the Construction.
- Donna D.
- Verified HomeBuyer
- July 25, 2022
- Alexandria, KY
I was lied to from the Mortgage Co to the Construction.
Drees Homes responded:
Donna - We take customer reviews like this very seriously. Please know we have shared your message with our Northern Kentucky-area leadership team so that they are aware of your feedback.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Drees Homes - The quality of workmanship was no where close to what I expected
- Anonymous
- Verified HomeBuyer
- August 12, 2021
- Latonia, KY
The quality of workmanship was no where close to what I expected from Drees. Trusting Drees and their partners became harder and harder as time went out.
Drees Homes responded:
Hello - We take customer feedback very seriously and have passed your message along to our Northern Kentucky leadership team. Additionally, our Warranty Team is always happy to connect with you if you would like to reach out to them directly.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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