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Drees Homes Reviews in Cleveland, OH

What Cleveland Homeowners Have to Say About Drees Homes.

Read all 86 verified reviews from homeowners that built a new home with Drees Homes in the Cleveland area. Cleveland homeowners have rated Drees Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Drees Homes

has 4.3 out of 5 stars in Cleveland Area

86 Reviews in Cleveland Area

Ratings by Category

Overall 4.3

Quality 4

Trustworthiness 4.2

Responsiveness 4

Drees Homes in Cleveland Area

View Homes

Customer Reviews

Blessed with a good builder a plus!

  • Linda H.
  • Verified HomeBuyer
  • August 01, 2024
  • Columbia Station, OH

I was very pleased with the buying process and getting to the final move in date. It was my first time building so a whole different situation for me. They mapped out everything that was happening. The website they have for you to look at all your progress and document was very helpful and good reference. Was able to move in a little earlier than first expected. My specific builder was great and so helpful.

Drees Homes responded:
Linda - Congratulations on your new Drees home! We are so happy to hear our entire team, especially your Builder, helped make your first home building experience enjoyable and successful. We wish you all the best as you settle in to your new home! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall solid home building experience

  • Michael M.
  • Verified HomeBuyer
  • June 06, 2024
  • North Ridgeville, OH

We’ve built multiple new homes as well as purchased market homes. Drees does a nice job, but like any builder you need to co-manage the process, trust, but verify.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Dr. Bob

  • Robert T.
  • Verified HomeBuyer
  • May 29, 2024
  • Hinckley, OH

My wife is disabled. Drees builders could not have been more attentive to my wife’s disability. They were constantly in contact with us to make sure that the building process was accommodating her needs. We would recommend Drees builders to anyone that is considering building a home

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

NA

  • Diana W.
  • Verified HomeBuyer
  • April 30, 2024
  • North Ridgeville, OH

Great experience for the third time!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No complaints

  • Kemberley J.
  • Verified HomeBuyer
  • April 24, 2024
  • Brunswick, OH

From contract to completion my overall experience with Drees homes was amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Iryna M.
  • Verified HomeBuyer
  • April 03, 2024
  • Brunswick, OH

I am so happy with Drees team Iryna

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent building experience

  • Kenneth B.
  • Verified HomeBuyer
  • March 12, 2024
  • Hinckley, OH

We enjoyed an excellent building experience with Drees build on tour own lot program. Drees worked with us to modify plans to both fit the lot and meet the stringent building codes of our community. Once the plans were completed, we worked with their design center to select from the endless choices for exterior and interior finishes and colors. Their staff had many insightful recommendations. The site manager during the building process was great to work with and accommodated several minor changes along the way. The end result is a great home that meets our needs. Looks great, ...

Drees Homes responded:
Kenneth - Thank you for taking the time to share your feedback with us! Customer satisfaction is extremely important to us, and we are thrilled to hear we hit the mark for you. We wish you all the best as you begin this next chapter in your new Drees home! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2024
  • North Ridgeville, OH

I have nothing good to say except that we are glad we made a profit off of this bad decision.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

If You Don't Have Anything Nice to Say; Don't Say It At All

  • Anonymous
  • Verified HomeBuyer
  • February 19, 2024
  • Columbia Station, OH

I've learned not to trust a builder; especially when they continue to tell you to trust the process and I promise over and over again. Way too many issues that should have been taken care of before closing, and three months into it are still not taken care of. I could keep going but the title speaks for itself.

Drees Homes responded:
Hello - Thank you for taking the time to share your feedback with us, as customer satisfaction and quality are of utmost importance to us. We have shared your review with our Cleveland-area leadership team, and it is our understanding that our Customer Care Team is committed to working with you on all of your warrantable concerns. Should you need anything in the interim, please feel free to contact your Customer Care Team by phone or email. ...

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 4

Everyone was knowledgeable in all aspects of the build process.

  • Kravec, J.
  • Verified HomeBuyer
  • February 14, 2024
  • Brunswick, OH

Michele and Derick answered all our questions and concerns we had from the day of signing until we took possession. Michele gave us peace of mind and helped us understand the transition from building until the day we received the keys. Derick was hands on. The weekly updates are fantastic. He kept us informed on the progress and was completely knowledgeable concerning timelines on the mid-build review. He assisted on the very few problems we had after taking possession. Both are consummate professionals!

Drees Homes responded:
James - Congratulations on your new Drees home! We are so glad to hear that your Market Manager, Michele, and your Builder, Derek, were such excellent resources for you. Providing above-and-beyond customer service is of the utmost importance to us; we are so happy we hit the mark for you! ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrific Experience

  • Michael M.
  • Verified HomeBuyer
  • January 02, 2024
  • Columbia Station, OH

Easy first time home buyer experience. The build quality, craftsmanship, and responsiveness from Drees was first class. I would highly recommend!!

Drees Homes responded:
Michael - We are so happy to hear you had such an excellent experience with us! We will be sure to share your review with our Cleveland-area team so they know how much you appreciated their service. dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Market Manager/Builder

  • Michael S.
  • Verified HomeBuyer
  • December 27, 2023
  • Conneaut, OH

Larry the market manager sold us a nice floor plan on a decent lot. Sean the builder did a fine job of building the house accurately and earlier than expected. Great experience!

Drees Homes responded:
Michael - We are so thrilled to hear you had an excellent experience with us! Please know we've shared your kind words with Larry and Sean so they know their hard work has not gone unnoticed. We wish you all the best! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Be careful with Design center

  • Juan M.
  • Verified HomeBuyer
  • December 20, 2023
  • Westlake, OH

They will change your options without informing you and pretend nothing happened. Then when you ask to have fix or changed is when the story starts getting super uncomfortable.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Unhappy with process, quality and workmanship

  • John K.
  • Verified HomeBuyer
  • December 05, 2023
  • North Ridgeville, OH

This home by Dreese was my 11th new home from various builders in Ohio, Georgia, South Caralina and Florida. I had only one builder build me 2 homes because I was satisfied with the quality of the finished product and that was Ryan Homes that rated as #1 of the 10 builders, Dreese #10

Drees Homes responded:
John - Thank you for taking the time to share your experience with us. We appreciate your feedback, and we're sorry to hear that your experience with us did not meet your expectations. Please know that our Customer Care Team is available to assist you. If you have any specific concerns regarding your home, please email or call your Customer Care Representative so that we can assist you as quickly as possible. ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Would not recommend this builder

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2023
  • North Ridgeville, OH

Would not recommend - poor quality craftsmanship and unreliable contractors who install and use broken and damaged materials. To get anything done correctly, you have to escalate up the chain of command. Terrible. Stay on top of everything as they do cut corners.

Drees Homes responded:
Hello - We appreciate you taking the time to share your feedback with us, and we are sincerely sorry to hear we fell short of your expectations. Your satisfaction is of the utmost importance to us, and we take these concerns very seriously. If you have not done so already, please feel free to reach out to your Customer Care Team so that they can assist you with any remaining concerns you might have. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

DO NOT BUILD WITH

  • Anonymous
  • Verified HomeBuyer
  • November 08, 2023
  • North Ridgeville, OH

Drees provides a product that is low in quality, but high in price. They mislead you every step of the way just to get your money and make promises that they do not follow through on. Their customer service lacks luster as does their upper management. Customer concerns and complaints are not taken care of and you are left to deal with it. If you complain, watch out for retaliation. Two days after we closed, ironically our sewer drain backed up into our basement from a bunch of paper towels that were shoved down it. I recommend you go with a different builder so you can have a beautiful ...

Drees Homes responded:
Hello - Thank you for taking the time to share your feedback about your experience. We appreciate reviews from our homeowners as they provide valuable insights into areas where we can improve our services. Additionally, we apologize if you feel that the quality of our product did not meet your expectations. Please know retaliation is against our principles, and we take such allegations seriously. We have taken your concern to our leadership team so that they are aware. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great experience

  • Marcel M.
  • Verified HomeBuyer
  • October 27, 2023
  • North Ridgeville, OH

I don't regret choosing Drees. My home was build in 4 months and delivered ahead of the schedule with high quality workmanship. Each detail was neat, well done and specious. My PM was kind knowledgeable and thoughtful compared to other competitors we visited who seem to mass produce homes and careless about the customer and thier experience. Great job.

Drees Homes responded:
Marcel - Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your home exceeded your expectations. We strive to deliver homes that are a testament to our commitment to quality, customer care and a personalized experience. Thank you again for choosing Drees Homes. We wish you many wonderful years in your new home! ...

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Enclave at North Ridge Pointe, North Ridgeville, OH

  • Mario D.
  • Verified HomeBuyer
  • October 25, 2023
  • North Ridgeville, OH

Great experience with our builder, Alex! He was always available whenever we had questions or requests, and, he took immediate action with whatever needed to be done. Great builder, highly recommend him. Thank you Alex

Drees Homes responded:
Mario - Thank you for sharing this feedback about your experience with us! Alex does a fantastic job - we are so happy to hear he hit the mark for you. All the best to you as you begin this new chapter! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Brian

  • Brian S.
  • Verified HomeBuyer
  • October 17, 2023
  • Columbia Station, OH

Larry and brandon and Amanda all five stars.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Derrick has been very helpful and is making sure our needs are met!

  • Karen M.
  • Verified HomeBuyer
  • September 27, 2023
  • North Ridgeville, OH

Michelle was very kind and thorough when purchasing /selecting our home. Derrick called every week to keep us informed on the building process. We love our home!

Drees Homes responded:
Karen - Thank you for taking the time to share your experience with us! We're glad to hear Michele and Derek were such great resources for you during your home building journey. We wish you all the best! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Peppe has been a fantastic resource for me through this process

  • Bagoly, J.
  • Verified HomeBuyer
  • September 05, 2023
  • Westlake, OH

Although I'm quite disappointed by the state of the exterior of my house and the current status of the yard work and landscaping, my interactions with Drees employees has been very good, especially with Peppe. Every time I have an issue I reach out to him and he responds back right away and has been relentless in trying to make sure my issues are resolved. My major issues with the process is defintiely with the exterior of the house. The yard has been left in disaray and the landscaping looks incomplete, messy, trees have been cut to the stump, sidewalk all dug up, with no answers on when it ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Building Manager

  • E M.
  • Verified HomeBuyer
  • August 25, 2023
  • Medina, OH

Anthony was exceptional: great communication and responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall a great building experience

  • Alan B.
  • Verified HomeBuyer
  • July 23, 2023
  • Medina, OH

My wife and I spent 2 years looking at various builders and communities in NE Ohio and are very happy we went with Drees. The communications between our salesperson, design center consultant was quick as any issues came up. We looked at small custom builders as well as the very large national names. Drees is a good hybrid of both. They had more customization options than any of the national names and were also willing to work with you on options that were non-standard. The quality of the materials and available options were more than adequate. They broke ground in December, and we moved ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great experience!

  • Andrew A.
  • Verified HomeBuyer
  • May 05, 2023
  • North Ridgeville, OH

The process was very easy, straight forward, and Alex & Jill were very responsive to any questions or concerns we had. I have built homes in the past with other builders. This home appears to be much better built. I am unable to hear traffic, birds, and other sounds that are coming from outside. Heating appears to be a lot more efficient as well. My experience was made great by the Drees team! They were very responsive and answered any and all of my questions in a very timely fashion. Drees, in my experience, was very transparent. They told me what I should expect and that is what I got. ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Second Home with Drees

  • Michael D.
  • Verified HomeBuyer
  • May 02, 2023
  • Avon, OH

This was our second home we built with Drees and we love it. Quality, workmanship, and custom design was wonderful. Would build with Drees again and recommend to anyone looking to build.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5