Drees Homes Reviews in Cleveland, OH

Would not recommend - poor quality craftsmanship and unreliable contractors who install and use broken and damaged materials. To get anything done correctly, you have to escalate up the chain of command. Terrible. Stay on top of everything as they do cut corners.

Drees makes a good home and they have some beautiful designs and layouts. Those are the only good things I can say. Their communication, professionalism, and accountability are all 1 out of 10 (unless zero is an option). They don't adhere to any sort of schedule. When they miss dates they don't communicate the reasons why unless they're asked multiple times. They showed time and time again that they didn't care how stressful the home building process is for the customer. I would recommend any potential buyer avoid Drees at all costs. Their business practices rob the customer of any excitement and their lack of communication and accountability leave you feeling helpless and hopeless. My two word summary of the building process with Drees: Complete Nightmare. ... More

I would not hire Drees to build a dog house much less a new home for us. There were multiple errors throughout the building process that took months to rectify. We had to change lots because they measured the 1st one incorrectly and our home would not fit on the lot. The Marketing Manager could not effectively explain what a garden basement was. Our laundry room was inverted from the blue prints and installed incorrectly. It had to be ripped out and redone. The tresses across the ceiling had 1 that was almost an 1" longer than the rest. We had to have huge holes cut out in our Master Bedroom and Bonus Room after the rooms had been completed and redone. The ceilings are still not complete and will have to have the drywall fixed at our 1 year warranty. The trades did a horrible job on the work done in the home. The trim is uneven. The grout is missing in sections in our master bathroom. There is wall paint on our white trim. There is paint on our floors. The cosmetics of the home are poorly done and do not represent the quality one would expect with the price point of our home. Buyer Beware. ... More

I have nothing good to say except that we are glad we made a profit off of this bad decision.

Drees provides a product that is low in quality, but high in price. They mislead you every step of the way just to get your money and make promises that they do not follow through on. Their customer service lacks luster as does their upper management. Customer concerns and complaints are not taken care of and you are left to deal with it. If you complain, watch out for retaliation. Two days after we closed, ironically our sewer drain backed up into our basement from a bunch of paper towels that were shoved down it. I recommend you go with a different builder so you can have a beautiful house that is not overpriced, cheap looking, and everything works appropriately. ... More