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Drees Homes Reviews in Cleveland, OH

What Cleveland Homeowners Have to Say About Drees Homes.

Read all 87 verified reviews from homeowners that built a new home with Drees Homes in the Cleveland area. Cleveland homeowners have rated Drees Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Drees Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Drees Homes

has 4.2 out of 5 stars in Cleveland Area

87 Reviews in Cleveland Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.1

Responsiveness 4

Drees Homes in Cleveland Area

View Homes

Customer Reviews

Drees Homes - I don't have anything to add.

  • Christopher M.
  • Verified HomeBuyer
  • September 28, 2021
  • Hinckley, OH

I don't have anything to add.

Drees Homes responded:
Christopher - Thank you for taking the time to share a rating with us. We appreciate your feedback! dreeshomes

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Great location, great floor plans but short on craftsmanship and many close/post close issues 60 days later still not addressed.

  • James B.
  • Verified HomeBuyer
  • September 28, 2021
  • Avon, OH

Be ready to keep drees organized and on task. Somewhat stressful process. Love our home but a long road getting here and still open issues.

Drees Homes responded:
James - Thank you for taking the time to share your thoughts with us. We're thrilled to hear you love your Drees home, and we have shared your review with our Cleveland-area leadership team, so that they are aware of your feedback. Please feel free to reach out to your Warranty Rep. directly, should you have any specific concerns. ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Drees Homes - We were constantly advised that issues would be taken care of,

  • Jimmy S.
  • Verified HomeBuyer
  • September 24, 2021
  • Strongsville, OH

We were constantly advised that issues would be taken care of, however, they were not. Too many issues for a home that you are paying a half million dollars for. Items that were supposed to be handled within two weeks of closing have still not been taken care of almost three months later. Just too many headaches and issues.

Drees Homes responded:
Jimmy - Customer satisfaction is very important to us. Please know we have shared your review with our Cleveland-area leadership team, so that they are aware of your feedback. Our Warranty Team is working diligently to address your concerns. dreeshomes

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Excellent Builder To Work With

  • Anonymous
  • Verified HomeBuyer
  • September 22, 2021
  • Westlake, OH

The builder was on-site everyday and very responsive to our needs. We were on a deadline and he delivered even during some of the most difficult times. I deducted one star for the workmanship and I feel this is directly related to the pandemic. It is so difficult to find labor right now and this led to a slight decrease in the quality of the final finishes. These were easily corrected though after we moved in. The workers doing the initial framing and structural build of the home were fantastic. Very pleased with the Drees Team!

Drees Homes responded:
Hello - We're so glad that our team was a great resource for you! Thank you for taking the time to share your feedback with us. All the best to you in your new Drees home! dreeshomes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Drees Homes - Everything has been good except slow taking care of a few problems

  • Jonathan B.
  • Verified HomeBuyer
  • September 21, 2021
  • Sheffield Lake, OH

Everything has been good except slow taking care of a few problems

Drees Homes responded:
Jonathan - Thank you for taking the time to write us a review! We have shared your message with our Cleveland-area leadership team, so that they are aware of your feedback. dreeshomes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Drees Homes - Our project manager, Matt was great.

  • Elaine D.
  • Verified HomeBuyer
  • September 21, 2021
  • Hinckley, OH

Our project manager, Matt was great. Any workmanship issues were scheduled and corrected promptly with the exception of a concrete issue. The floor plan works exactly as we wanted based on our ability to customize with DOYL. Thanks George. Not cheap with upgrades and lot improvement charges, but the overall value of the home is good. It immediately appraised above the purchase price. Very happy with the house and lot.

Drees Homes responded:
Elaine - We're so happy to hear that Matt was such an excellent resource for you during your home building experience! Thank you for taking the time to share your feedback with us. We wish you all the best as you begin your newest chapter in your Drees home! dreeshomes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Drees Homes - Overall satisfied.

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2021
  • Westlake, OH

Overall satisfied. Their quality audit process ensures typical building issues get resolved.

Drees Homes responded:
Hello - Thank you for taking the time to write us a review. We appreciate your feedback, and we wish you all the best in your Drees home! dreeshomes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Quality and reputation.

  • LARRY U.
  • Verified HomeBuyer
  • August 31, 2021
  • BROADVIEW HEIGHTS, OH

I am very excited that Drees is building my home!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible communication

  • Derek H.
  • Verified HomeBuyer
  • August 18, 2021
  • Avon, OH

The overall final product was decent without too many issues - some of which were encountered with COVID-19 issues, but the communication throughout the entire process was terrible. Issues arise and we understand that, but all we asked for was to stay informed and updated but that was never the case and we had to follow up numerous times to get answers.

Drees Homes responded:
Derek - Thank you for taking the time to share feedback. We continuously strive for ways to enhance our customer experience and have shared your message with our Cleveland leadership team. We sincerely hope you have many happy and enjoyable years in your new home. dreeshomes

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Flexible and Good quality builder

  • HARPREET C.
  • Verified HomeBuyer
  • August 17, 2021
  • COLUMBIA STATION, OH

Drees has a lot of upgrades available . During meeting with marketing manager , Be sure you ask for all construction and framing related upgrades and get it added before signing off agreement . They didn’t told us in advance so being first time buyer we missed some important upgrades . The quality of material and construction seems to be good and value of money . The Design Centre staff is really good , flexible and will tell you all information upfront.

Drees Homes responded:
Harpreet - We are so glad to hear you've enjoyed your home building experience! We are sharing your message with our Cleveland leadership team so they can review your feedback. Thank you for taking the time to write us a review! All the best to you in your new Drees home! dreeshomes

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Really poor vendor selection, sub par quality.

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2021
  • Westlake, OH

Their vendor selection is really poor. We’ve had multiple issues just in the first 4 months of living here that include but are not limited to: a gas leak, sewage backup in the basement, foundation cracks with water leaks, dirty carpet upon move-in, unfixable mold buildup in grout, and a custom built-in in our living room that still isn’t complete. It has all in all been a very stressful experience.

Drees Homes responded:
Hello - We take feedback like this very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Cleveland leadership team, and a Warranty Manager has reached out to you directly regarding your concerns. dreeshomes

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Horrible Customer Service and Poor Attention to Detail

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2021
  • Avon, OH

I would not hire Drees to build a dog house much less a new home for us. There were multiple errors throughout the building process that took months to rectify. We had to change lots because they measured the 1st one incorrectly and our home would not fit on the lot. The Marketing Manager could not effectively explain what a garden basement was. Our laundry room was inverted from the blue prints and installed incorrectly. It had to be ripped out and redone. The tresses across the ceiling had 1 that was almost an 1" longer than the rest. We had to have huge holes cut out in our Master ...

Drees Homes responded:
Hello - We take feedback like this very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Cleveland leadership team so they are aware of your concerns. Additionally, our Warranty Team would be happy to connect if you would like to reach out to them directly. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1