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Drees Homes Reviews

What Homeowners Have to Say About Drees Homes.

Drees Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Homes 651 homeowner reviews to learn why they are the right team to build your new home.

Drees Homes

has 4.3 out of 5 stars overall

651 Reviews

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

Customer Reviews

New Home Consultant

  • Eric P.
  • Verified HomeBuyer
  • March 27, 2024
  • Westfield, IN

We’ve worked with Lisa, buying our previous Drees Home & she’s phenomenal! Our building contractor that we started with, Andy, was great too! We’ve had some new construction issues with this house & that hasn’t been pleasant.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Great experience

  • Shweta S.
  • Verified HomeBuyer
  • March 26, 2024
  • Wake Forest, NC

It was a great experience from start to finish. Everyone was very helpful in providing information and getting on calls to resolve any concerns. We customized quite a bit and the builder was very open to making those changes. By the time we moved in, we got everything we wanted and more. The quality of the materials was great and have no major issues. This was definitely a great buy and Thank you to the entire team for making this experience the best one.

Drees Homes responded:
Shweta - We strive to make the homebuilding process an easy and enjoyable one, so we are so happy to hear our team went above-and-beyond for you! As far as customizations, we love to hear that you got what you wanted! Thank you for taking the time to share your experience with us! We've shared your review with our team so they know their hard work did not go unnoticed. ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Too many unsupervised subcontractors

  • Ann T.
  • Verified HomeBuyer
  • March 19, 2024
  • Westfield, IN

Several plumbing errors as the plans were not followed and had to be revisited.

Drees Homes responded:
Ann - Thank you for taking the time to share your thoughts with us. We have shared your review with our Indianapolis-area leadership team, and it is our understanding that our Customer Care Team is aware of your issue and is working with you to resolve. Our team looks forward to meeting with you next month for your follow-up visit, however, please know you can always contact Customer Care if you need anything in the meantime. ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Terrible Building Materials, Terrible Service, Awful Living Experience So Far

  • Anonymous
  • Verified HomeBuyer
  • March 14, 2024
  • Franklin, TN

We recently moved into a newly build Drees Home. The materials used in the house are very cheap. If a car drives by, the entire house shakes. It's very clear that they used the most inexpensive materials to save money on the build. The neighborhood is a loud construction site even though our street is completely finished and they assured us there would be no noise in our area. I've contacted them several times for a number of issues and have not heard back. They assure you when you move in that they will be there for you but it's been quite the opposite. I've not heard from anyone since we ...

Drees Homes responded:
Hello - Thank you for sharing your feedback with us, as it helps us improve the home building experience. Please know we take customer reviews very seriously, and we have shared your comments with our Nashville-area leadership team so that they are aware. Our Customer Care Team would like to look into your concerns - please contact Customer Care by email or phone so that we can assist you. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Design help strong - helpful sales people

  • Thomas F.
  • Verified HomeBuyer
  • March 13, 2024
  • Erlanger, KY

Everything went well - only question quality of some materials used

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

On the fence

  • Mark C.
  • Verified HomeBuyer
  • March 13, 2024
  • Walton, KY

I have so much love for our new home but there are things. That the builder did or missed that now that I’m living in the home just make me feel the value for every dollar spent is not equal. The paint quality absolutely stinks I’ve only been in the home 2 months and it’s terrible everywhere. If you have kids it’s going to suck. So I’m aware that after drywall touch up I’m stuck paying to repaint with better paint. The electrical work is absolutely terrible I’m finishing a room downstairs myself as I have the skill set and I work in electrical utility. They literally rammed all the electrical ...

Drees Homes responded:
Mark - While we're thrilled to hear you love your home, please know that we take comments about quality very seriously. We have shared your review with our Northern Kentucky area leadership team so that they are aware of your feedback. Additionally, please know that our Customer Care Team is always available to assist you; please reach out via phone or email if you have any concerns. ...

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Excellent building experience

  • Kenneth B.
  • Verified HomeBuyer
  • March 12, 2024
  • Hinckley, OH

We enjoyed an excellent building experience with Drees build on tour own lot program. Drees worked with us to modify plans to both fit the lot and meet the stringent building codes of our community. Once the plans were completed, we worked with their design center to select from the endless choices for exterior and interior finishes and colors. Their staff had many insightful recommendations. The site manager during the building process was great to work with and accommodated several minor changes along the way. The end result is a great home that meets our needs. Looks great, ...

Drees Homes responded:
Kenneth - Thank you for taking the time to share your feedback with us! Customer satisfaction is extremely important to us, and we are thrilled to hear we hit the mark for you. We wish you all the best as you begin this next chapter in your new Drees home! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good communication, quick response to questions/concerns, need a bit better communication process internally between builders and staff

  • Patricia M.
  • Verified HomeBuyer
  • March 12, 2024
  • Union, KY

Truly a good experience from start to finish. We love our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible

  • Anonymous
  • Verified HomeBuyer
  • March 12, 2024
  • North Ridgeville, OH

I have nothing good to say except that we are glad we made a profit off of this bad decision.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Beautiful and Comfortable Home!

  • Susan W.
  • Verified HomeBuyer
  • March 07, 2024
  • Westfield, IN

The home is beautiful and more than we expected. The model we chose has a lot of thoughtful design features that are important into today's homes, i.e., ample storage space, functional kitchen design, large windows throughout, and attention to detail. We couldn't be more pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Had a good journey through out the build process

  • Ayyappa S.
  • Verified HomeBuyer
  • February 27, 2024
  • Fuquay Varina, NC

Had a good journey through out the build process

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

overall great experience

  • Brad W.
  • Verified HomeBuyer
  • February 27, 2024
  • Fuquay Varina, NC

overall great experience. the team kept us very informed the entire way! good quality builder. only a few suggestions. water quality in wells should be livable which ours was not. we immediately had to invest in a filtration system.

Drees Homes responded:
Brad - We are thrilled to hear you enjoyed your home building journey. Thank you for the feedback, as it helps us improve the experience for our customers. We wish you all the best and many happy memories in your new Drees home! dreeshomes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Project Manage

  • William B.
  • Verified HomeBuyer
  • February 26, 2024
  • Westfield, IN

The Project Manager was great to work with. Kept us informed regularly about the progress on our home and what to expect along the way. He was easy to communicate with and promptly addressed any concerns along the way.

Drees Homes responded:
William - Thank you for taking the time to share your thoughts with us. We are so glad to hear our Builder, Seth, was instrumental in making your home building experience a seamless and enjoyable one. Congratulations on your new Drees home! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bad. Bad. Bad experience.

  • Anonymous
  • Verified HomeBuyer
  • February 21, 2024
  • Hamilton, OH

Subpar qualities and craftsmanship poor. Paint speckles on expensive stainless steel appliance and paint spots on dark hardwood. First month of move in, master shower water leaking into closet. After one patch up job, there was still a leak. Fixing pending. Brick walls had to be teared down and redo. Poor paint job. Lack in quality control.

Drees Homes responded:
Hello - Customer satisfaction and quality are extremely important to us, and we apologize that we fell short of your expectations. Please know our Customer Care Team is committed to rectifying your concerns and ensuring that the necessary measures are taken to uphold our standards of quality control. Should you need further assistance, please contact your Customer Care Representative by phone or email so that we can assist you as quickly as possible. ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 3

Fun experience

  • Elizabeth S.
  • Verified HomeBuyer
  • February 21, 2024
  • Hebron, KY

I really enjoyed watching my home come to life. The building process was interesting. My only complaint is that the exterior carpenters did a terrible job initially. Once I communicated that it was unacceptable Dress corrected the errors. I appreciated that they responded to my concerns, and I understand that crew is no longer doing work for them. In the end I was thrilled with my new home!

Drees Homes responded:
Elizabeth - Our company was built on the principle of always doing what is right. We are so glad to hear your concerns were rectified. Thank you for sharing your thoughts with us, as it helps us improve the home building experience. We wish you many happy memories in your new Drees home! dreeshomes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Thank Albert and design team.

  • Joshua D.
  • Verified HomeBuyer
  • February 20, 2024
  • Middleburg, FL

Your sales department was terrible, I never felt I could trust him or felt respected by him. There were more than one occasion when we were not spoken to with 100% integrity. The design center ladies were amazing. Albert was really good until we got close to closing. He was a little more hesitant to correct minor discrepancies at that time than I would have liked. His trustworthiness and communications is what kept me from walking away throughout the build process i felt i could trust him.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 4

If You Don't Have Anything Nice to Say; Don't Say It At All

  • Anonymous
  • Verified HomeBuyer
  • February 19, 2024
  • Columbia Station, OH

I've learned not to trust a builder; especially when they continue to tell you to trust the process and I promise over and over again. Way too many issues that should have been taken care of before closing, and three months into it are still not taken care of. I could keep going but the title speaks for itself.

Drees Homes responded:
Hello - Thank you for taking the time to share your feedback with us, as customer satisfaction and quality are of utmost importance to us. We have shared your review with our Cleveland-area leadership team, and it is our understanding that our Customer Care Team is committed to working with you on all of your warrantable concerns. Should you need anything in the interim, please feel free to contact your Customer Care Team by phone or email. ...

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 4

Everyone was knowledgeable in all aspects of the build process.

  • Kravec, J.
  • Verified HomeBuyer
  • February 14, 2024
  • Brunswick, OH

Michele and Derick answered all our questions and concerns we had from the day of signing until we took possession. Michele gave us peace of mind and helped us understand the transition from building until the day we received the keys. Derick was hands on. The weekly updates are fantastic. He kept us informed on the progress and was completely knowledgeable concerning timelines on the mid-build review. He assisted on the very few problems we had after taking possession. Both are consummate professionals!

Drees Homes responded:
James - Congratulations on your new Drees home! We are so glad to hear that your Market Manager, Michele, and your Builder, Derek, were such excellent resources for you. Providing above-and-beyond customer service is of the utmost importance to us; we are so happy we hit the mark for you! ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Incredible design and building experience

  • Alexander G.
  • Verified HomeBuyer
  • February 14, 2024
  • Hamilton, OH

I loved working with Drees, everyone was fantastic. They are a premium priced builder, which is hard with rates at they are in 2023. It feels justified!

Drees Homes responded:
Alexander - Our team feels absolutely honored by your review! We strive to provide exceptional quality and a smooth, enjoyable home building experience for all of our customers. We are so happy to hear we succeeded with your home! We wish you all the best! dreeshomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The worst

  • Chris M.
  • Verified HomeBuyer
  • February 13, 2024
  • Mc Cordsville, IN

Nothing but smoking mirrors and lies

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Don

  • Donald L.
  • Verified HomeBuyer
  • February 13, 2024
  • Westfield, IN

The experience with Drees was outstanding. The experience began with a knowledgeable and thorough salesperson to a detailed and organized project manager. They made the building process very smooth. They dealt with any of our concerns promptly and there were very few. Communication was fluid and always welcomed. The end product was very high quality and we could not be more satisfied.

Drees Homes responded:
Donald - We are absolutely thrilled to hear your home building experience was smooth and enjoyable. Thank you for taking the time to share your feedback with us, especially as it relates to your Market Manager and Builder. We'll be sure to share your review with the team so they know their hard work did not go unnoticed. We wish you and your family all the best as you settle into your new Drees home! ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tim and Julie

  • Julie J.
  • Verified HomeBuyer
  • February 07, 2024
  • Franklin, TN

We love the floor plan and design of the home. The construction of the home was unsatisfactory.

Drees Homes responded:
Julie - Thank you for sharing your feedback, as it helps us improve the home building experience for our customers. Quality and customer satisfaction are extremely important to us, and we apologize that we fell short of your expectations. We have shared your review with our Nashville-area leadership team, and our team will remain committed to addressing any warranty claims that arise. Should you need additional assistance, please contact your Customer Care Representative by phone or email. ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Not great!

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2024
  • Mc Cordsville, IN

Our salesperson Lisa was less than helpful or professional. Our home had construction errors. We're still waiting for items to be fixed which is disappointing. We wanted to love this process but it has been emotionally draining at this point.

Drees Homes responded:
Hello - We strive to make the home building experience seamless and enjoyable, and we are sincerely sorry that we missed the mark for you. In sharing your feedback with our leadership team, we are under the impression that our Customer Care Team is aware of your concerns and is working with you to rectify the issues. Please know our Customer Care Team is available by phone or email, should you have any additional concerns. ...

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 2

Great experience

  • Jinesh M.
  • Verified HomeBuyer
  • February 06, 2024
  • Arrington, TN

Experience with Josh and Kelly was great, very knowledgeable and willingness to help.

Drees Homes responded:
Jinesh - Thank you for taking the time to share your feedback with us. We are thrilled to hear you had such an excellent experience building with us and that Josh and Kelly provided such exceptional customer service! We wish you all the best as you begin this next chapter! dreeshomes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

workmanship

  • Tiffney E.
  • Verified HomeBuyer
  • February 05, 2024
  • Middleburg, FL

excuses for poor workmanship like that's our vendor, is not acceptable. Someone knows how to do it right get that someone with that contractor. if your going to charge for something make sure its right and don't make excuses when its not.

Drees Homes responded:
Tiffney - Please know quality and customer satisfaction are of the utmost importance to us. First, we sincerely apologize we did not meet your expectations from a quality standpoint. We have shared your review with our Jacksonville-area leadership team so that they are aware. It is our understanding that our Customer Care Team is aware of your concerns and is working with you to rectify the areas you find unsatisfactory. Please reach out to your Customer Care Representative directly if you have any further concerns. ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4