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Drees Homes Reviews

What Homeowners Have to Say About Drees Homes.

Drees Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Homes 476 homeowner reviews to learn why they are the right team to build your new home.

Drees Homes

has 4.2 out of 5 stars in All Areas

476 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4

Responsiveness 4.1

Customer Reviews

Okay

  • Clay C.
  • Verified HomeBuyer
  • July 12, 2023
  • DUMFRIES, VA

I honestly think that these homes were not built very well and cheap materials were used to erect them up so quickly. Walls are definitely not sound proof. I can hear noise on the 2nd floor from the basement.

Drees Homes responded:
Clay - Thank you for taking the time to share your feedback with us. We appreciate customer reviews like this, as they help us improve our processes. Additionally, please know that our Customer Care Team is available to assist you, should you have any specific concerns with your home. dreeshomes

Total Score 2


Quality 1

Trustworthiness 4

Value 1

Responsiveness 4

A poor experience with semi-custom divison

  • Michael E. G.
  • Verified HomeBuyer
  • April 22, 2023
  • Chapel Hill, NC

Our review is for Drees on Your Lot, semi-custom homes. Regretfully we would not recommend them. Communication from our market manager and on-site contractor was vague at best. We were misinformed about a major structural change and ended up extremely dissatisfied with the configuration of our front stoop. We appealed to the company at different levels as we believe we were taken advantage of but they declined to remediate their mistake. Additionally, many of the interior finishes, namely carpentry, paint and carpet install were just plain poor workmanship.

Drees Homes responded:
Michael - Feedback from our homeowners is very important to us. Please know that we have shared your review with our Raleigh-area leadership team so that they are aware of your feedback. We look forward to meeting with your during your 90-Day Follow Up, however if you need anything in the meantime, please know that your Customer Care Representatives are available to assist you. ...

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Not the best experience.

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • DUMFRIES, VA

Overall Drees provided a good product in the end. Unfortunately, you’ll have to watch everything they do and constantly fight with Drees to get what was promised.

Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared this feedback with the appropriate people on our leadership team so that they are aware. Please feel free to reach out to your Customer Care Team if you have any specific concerns. dreeshomes

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

They had no plan

  • James - Main Contact W.
  • Verified HomeBuyer
  • July 28, 2022
  • Indianapolis, IN

Was told it would be 7-9 months. Took almost 15. Went through 3 builders and none of them ever said the same story as the last one. They liked to blame supply chain and the job market, but they spent a lot of time on rework. Dug the basement and foundation, saw that it had field tiles draining into it, and ignored it for a month while the sides collapsed. Had to excavate more and do a lot of extra backfill because of that. Most of the time we were waiting on something it was because they messed up. Wrong sized windows, wrong size doors, didn’t order enough siding, etc. Ripped out all the ...

Total Score 2


Quality 4

Trustworthiness 1

Value 3

Responsiveness 2

Okay but not great

  • Paul C B.
  • Verified HomeBuyer
  • July 20, 2022
  • Union, KY

Worst experience we have ever had, and we have built 8 homes. Corolyn was great and so is Matt.

Drees Homes responded:
Paul - Please know we take comments from our homeowners very seriously. If you have specific items we can improve upon, please feel free to reach out to us. dreeshomes

Total Score 2


Quality 2

Trustworthiness 4

Value 1

Responsiveness 3

Very bad experience with Drees mortgage

  • Bikramjit S.
  • Verified HomeBuyer
  • July 20, 2024
  • Middletown, OH

Very bad experience with the Drees mortgage. Sales person Susan was great and knowledgable and builder Keith was very helpful through out the whole process.

Drees Homes responded:
Bikramjit - We sincerely apologize that your experience with First Equity Mortgage was unsatisfactory. We strive to provide a seamless home building experience from start to finish, and we apologize that we missed the mark for you. dreeshomes

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Not great!

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2024
  • Mc Cordsville, IN

Our salesperson Lisa was less than helpful or professional. Our home had construction errors. We're still waiting for items to be fixed which is disappointing. We wanted to love this process but it has been emotionally draining at this point.

Drees Homes responded:
Hello - We strive to make the home building experience seamless and enjoyable, and we are sincerely sorry that we missed the mark for you. In sharing your feedback with our leadership team, we are under the impression that our Customer Care Team is aware of your concerns and is working with you to rectify the issues. Please know our Customer Care Team is available by phone or email, should you have any additional concerns. ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Drees Homes - No body care about any issues .

  • Mafil A.
  • Verified HomeBuyer
  • October 19, 2021
  • Avon, OH

No body care about any issues .

Drees Homes responded:
Mafil - Please know that we have shared this feedback with our Cleveland-area leadership team. Please feel free to reach out to our Customer Care team directly at 440-746-6421 if you have specific concerns that need to be addressed. dreeshomes

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

They do not address issues in a timely manner if at all!

  • Kristina S.
  • Verified HomeBuyer
  • August 31, 2021
  • Lawrenceburg, IN

You have to watch what they do closely. There were numerous mistakes that were made on the building of our home. They don’t address the issues right away either. Try wait until everything is done and then have a “fixing crew” come back to fix the issues. Bit not everything can be addressed that way and so some of our finishes did not turn out the way we would have liked. We have lived in our home for 3 months now and they still have not fixed items that we told them to fix before we closed. Despite all of the publicity surrounding them I don’t really feel like Drees cares about it’s ...

Drees Homes responded:
Kristina - We take customer feedback like this very seriously. Know that we are always looking for ways to enhance the home building experience. We have reviewed your concerns with our Cincinnati-area leadership team so they are aware of your feedback. Additionally, our Warranty Team is always happy to connect with you. ...

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2021
  • Hebron, KY

Overall, extremely disappointed with the poor quality of craftsmanship and lack of attention to detail. For the price of the home, there are far too many issues and quality issues to be pleased.

Drees Homes responded:
Hello - We take feedback very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Northern Kentucky leadership team so they are aware of your concern. Additionally, our Warranty Team is always happy to connect with you if you would like to reach out to them directly. ...

Total Score 2


Quality 1

Trustworthiness 4

Value 2

Responsiveness 2

Not recommended

  • Holly Marie M.
  • Verified HomeBuyer
  • May 31, 2024
  • Maineville, OH

We do not recommend building with Drees.

Drees Homes responded:
Holly - Please know we take feedback like this very seriously, and we would like to know how we missed the mark for you. Please feel free to reach out to your Customer Care Team if you have specific concerns about your home so that we can assist you as quickly as possible. dreeshomes

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2023
  • Arrington, TN

Love the floor plan but very disappointed in the quality of workmanship and lack of follow through from builder.

Drees Homes responded:
Hello - Please know that we are always looking for ways to improve the home building experience, and we appreciate you sharing your thoughts with us. Additionally, our Customer Care Team is always happy to assist you; please feel free to reach out to your Customer Care Representative if you have any specific concerns. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

STRESS

  • Ana S.
  • Verified HomeBuyer
  • October 19, 2021
  • Sheffield Lake, OH

I am really disappointed on how things were when we moved in, I still can’t get over some of the things that were left unfinished. The overall experience was bittersweet

Drees Homes responded:
Ana - We take homeowner reviews like this very seriously, and we have shared your review with our Cleveland-area leadership team, so that they are aware of your feedback. dreeshomes

Total Score 2


Quality 3

Trustworthiness 2

Value 1

Responsiveness 2

Excuse

  • Donna Williamson D.
  • Verified HomeBuyer
  • September 26, 2021
  • Latonia, KY

Document everything. Check on progress and quality of work frequently

Drees Homes responded:
Donna - Customer satisfaction and quality are our top priorities. Please feel free to reach out to Customer Care, should you have any specific concerns. dreeshomes

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Don't sign unless everything about the house is the way you want it.

  • Anonymous
  • Verified HomeBuyer
  • September 21, 2021
  • STAFFORD, VA

Up until the final weeks, the experience was pretty good. However, the final weeks, and after signing has been a nightmare. Final walkthrough (one week out) had countless issues, while numerous things were still not even scheduled, to know if we should be requesting they be fixed. On the day of closing, there were trades all over the house, paint all over the floors, etc. Needless to say, the day we had been dreaming about left much to be desired. But the worse part was post closing. The builder made a list of issues to be addressed "ASAP". Of which, he said half would be done by the ...

Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared your message with our Washington DC-area leadership team so that they are aware of your feedback. Please know our Warranty Team is always happy to connect, should you have any specific concerns. dreeshomes

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

It could be worse

  • Jeffrey N.
  • Verified HomeBuyer
  • December 29, 2022
  • MIDDLEBURG, FL

For better or worse another's experience may vary ...my wife and I started our Drees process in September 2021. We took possession of our home Oct 31 2022. The biggest delay was 4 months for windows. Drees would like us to believe it was a supply chain issue however every other house around us started building after we did and got their windows seemingly on time but certainly no one else waited 4 months. We personally believe someone messed up and didn't order them on time or at all until much later. There were a number of administrative errors from the start down to the time closing. The ...

Drees Homes responded:
Jeffrey - Please know we take reviews from our homeowners very seriously, and we have shared your thoughts with our Jacksonville-area leadership team so that they are aware of your feedback. Unprecedented demand for new homes - coupled with supply chain issues - has created unforeseen conditions for the home building industry. We are working vigorously with our suppliers to try to minimize delays as much as possible. Additionally, our Customer Care Team will be happy to go over your concerns during your 90-Day follow up. Please feel free to call our Customer Care Team, should you need anything in the interim. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Drees Homes - I have been in this house for two months now and still have unresolved

  • Michael Thomas G.
  • Verified HomeBuyer
  • October 26, 2021
  • LEBANON, OH

I have been in this house for two months now and still have unresolved issues. Not sure why it takes so long to get things corrected. I am not interested in excuses as that is what they are - just excuses. I have an unresolved kitchen cabinet issue that should have been taken care of before closing. We are supposed to have a tree planted on the property and that is still not done. I was not aware that I would have to take care of the paint touch up issues myself. I have a crack in the dining room ceiling that I was told would be taken care of in a year, so I have to live with this for a year. ...

Drees Homes responded:
Michael - Please know that we do not take reviews like this lightly, and we have shared your message with our Cincinnati-area leadership team so that they are aware of your feedback. Additionally, our Customer Care team is always happy to connect with you. Please feel free to reach out to our Customer Care team at 859-578-4282. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Drees Homes - there were several items incomplete by the time of closing and

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2021
  • Lebanon, OH

there were several items incomplete by the time of closing and its been more than 3 months since closing and i still have pending items.

Drees Homes responded:
Hello - Please know we take customer feedback very seriously, and we have shared your review with our Cincinnati-area leadership team so that they are aware. Additionally, our Warranty Team is always happy to connect with you. Please feel free to reach out via the customer care phone number, should you have any specific concerns. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Really poor vendor selection, sub par quality.

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2021
  • WESTLAKE, OH

Their vendor selection is really poor. We’ve had multiple issues just in the first 4 months of living here that include but are not limited to: a gas leak, sewage backup in the basement, foundation cracks with water leaks, dirty carpet upon move-in, unfixable mold buildup in grout, and a custom built-in in our living room that still isn’t complete. It has all in all been a very stressful experience.

Drees Homes responded:
Hello - We take feedback like this very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Cleveland leadership team, and a Warranty Manager has reached out to you directly regarding your concerns. dreeshomes

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Bad. Bad. Bad experience.

  • Anonymous
  • Verified HomeBuyer
  • February 21, 2024
  • Hamilton, OH

Subpar qualities and craftsmanship poor. Paint speckles on expensive stainless steel appliance and paint spots on dark hardwood. First month of move in, master shower water leaking into closet. After one patch up job, there was still a leak. Fixing pending. Brick walls had to be teared down and redo. Poor paint job. Lack in quality control.

Drees Homes responded:
Hello - Customer satisfaction and quality are extremely important to us, and we apologize that we fell short of your expectations. Please know our Customer Care Team is committed to rectifying your concerns and ensuring that the necessary measures are taken to uphold our standards of quality control. Should you need further assistance, please contact your Customer Care Representative by phone or email so that we can assist you as quickly as possible. ...

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Buyer Dave

  • David F.
  • Verified HomeBuyer
  • October 13, 2023
  • Avon, IN

Would not recommend this builder

Drees Homes responded:
David - We take every customer comment very seriously, and we have shared your review with our Indianapolis-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is always available to assist you; please feel free to reach out to your representative if you have any specific concerns. ...

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Quality issues in the build

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2023
  • Thompsons Station, TN

Punch list items are numerous with very delayed or little to no response

Drees Homes responded:
Hello - Please know that we take reviews like this very seriously, and we are always looking for ways to enhance the home building experience. Additionally, our Customer Care Team is always happy to assist you. Please feel free to reach out to your Customer Care Representative if there is anything specific we can help you with. ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Drees Homes - Total lack of craftsmanship in our home - no pride in workmanship.

  • Anonymous
  • Verified HomeBuyer
  • August 29, 2022
  • Brownsburg, IN

Total lack of craftsmanship in our home - no pride in workmanship. No follow-through with site manager. Incorrect materials used, walls and trim work are curved, light switches wired randomly, no insulation in basement, floors are not even, brick and mortar sloppy and ruined porches, standing water in duct work, poor quality of lumber used, etc.

Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have forwarded your message to our Indianapolis-area leadership team so that they are aware of your feedback. Please know that our Customer Care Team is always happy to assist you with any concerns you may have. dreeshomes

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Beautiful home as long as you don't look too close

  • Erin P.
  • Verified HomeBuyer
  • October 19, 2021
  • Avon, OH

While we love our home and its location, our experience building with Drees was horrible. From the salesperson lying to us about the lots that were sold, to our project manager who did not follow through on most things, we have spent several hours, days and nights trying to get Drees to follow through on outstanding items in our home. Our 60 day list had over a hundred items that need addressed. I'm hopeful they follow through.

Drees Homes responded:
Erin - Please know that we do not take reviews like this lightly, and we have shared your feedback with our Cleveland-area leadership team. Our Warranty Team is working diligently to address your concerns. dreeshomes

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lack of communication, lack of concern and poor craftsmanship

  • Anna Elizabeth P.
  • Verified HomeBuyer
  • September 29, 2021
  • Latonia, KY

Document every conversation and stay on top of everything throughout the process. Inspect the home in DETAIL before you close. We did not feel as if our concerns were heard during the build and many are still being completely disregarded now that we have closed. Best of luck!

Drees Homes responded:
Anna - We take customer feedback very seriously, and we have shared your message with our Northern Kentucky leadership team, so that they are aware of your review. Please know our Warranty Team is happy to connect with you; please feel free to reach out via the customer care phone number, should you have any specific concerns. ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1