Drees Homes Reviews

Responsive to issues until the house was paid for - then no response

Overall satisfied with the buying experience, except that Drees should have been considerate with some changes during the construction phase. Was charged 1k for every change. We also got charged extra for the head walls instead of being included in the base price. The homeowners are also expecting tye builder and HOA to add more street lights and provide walkways in the neighborhood.

I bought this home as a Spec home there are few things that I hope that Dress home did better job 1. Painting - Very low quality 2. Internet Ports - There is no Internet ports available in office area. 3. I have been listed this home for rent from 3 months so far not one renter , I am feeling the primary reason because of the way the address is showing wrong in several sites. a. It looks like initially whether it is Drees or Local Post used street 'Trahan Dr' for part of the 'Shrawley Ct' so now google show maps incorrectly and Zillow show it incorrect , Zillow is basically showing that this house is part of North of west field. Drees basically messed up the whole Trahan Dr the physically boards are not matching with the popular sites. 4. There is no way the price of the home justified for Rental income in any means. This is something to consider for your future ventures. At the end of the day people might not make money but everyone wants to balance money I just don't see this happening for this home. ... More

Condition of home exterior could have been better. Noise level of heat pump in the owners bedroom is unacceptable.

Septic was never explained and still can’t get information tons of drywall issues, no move in clean done and still waiting on repairs

excuses for poor workmanship like that's our vendor, is not acceptable. Someone knows how to do it right get that someone with that contractor. if your going to charge for something make sure its right and don't make excuses when its not.

Make sure with this builder that you have everything in writing and even then you're taking a chance! For the amount this builder charges for homes, you'd expect better overall experience with the process

They will change your options without informing you and pretend nothing happened. Then when you ask to have fix or changed is when the story starts getting super uncomfortable.

The work was very satisfactory. Sometimes the worksite could have been better kept.

Sales manager, Debra, was very good, helpful in many ways.

Expect the close later than planned. Design options are good and priced reasonable enough to not consider having things done by contractors later. Updates aren’t always weekly. Transition between work is not always timely. Issue resolution is sometimes quick, but not always the case. Overall not bad.

Constuction manager responsive and communicative. Workmanship, however, lacked attention to details. Painting, drywall, caulking, door alignment, window quality, and flooring installation were all below par, requiring numerous repairs/rework that are still outstanding 90 days later.

The overall experience with Drees was great. It has been 20 years since we built our last home and my expectations were high and I was probable setting myself up for a frustrating experience. Drees made the process easy every step of the way. I was very hands on during the building process and found the trades too be less than stellar. I am not sure if was related to Covid, the economic down turn or simply lack of craftsmanship. Matt (Project Manager) kept a tight lead on the trades to ensure a quality build. Matt and Amanda were the best partners to have on our side.

I do not have any comments.

Overall it was extremely pleasant until the end with a variety of issues that needed to be completed prior to close, a few needed to be done two or three times to bring it to a satisfactory level. Our contractor was responsive but the business and customer support definitely was less than ideal. And the preferred lender to which Drees has equity shares/operates separately from construction was very unreliable, resulting in confusion and extreme frustration as “good to close” was definitely fluid and difficult at best. Overall it is a beautiful home and no new construction is perfect and as long as they stick to their word of addressing issues I would say they are overall a great choice in the large scale/custom home market. ... More

Good to work with

Garage has split wood between the cylinder blocks and drywall. Master shower downstairs Door was not closing right before we closed on the house and fixed it then and now the problem continues after 2 uses of opening and closing the door.

This is our third home we have built and we found a lot corners cut along the way . Some we caught and some we didn’t till moved in. Love our house but annoying fixes happening way to often

Response time to house repairs is too long after closing. I am still waiting for appliance repair, electrical outlet follow up, and lighting replacement months after closing. Drees is unresponsive to problems and lacks staffing to follow up on problems in a timely manner.

I would like to recognize Nick J for his responsiveness to any issues I’ve had to call about. He’s fixed them quickly and efficiently. I would also like to send a big thank you to Neil for his quick response to any indoor issues. He has been a pleasure to work with

The people you work with at the beginning and middle of the process are great. They keep you informed and help tremendously. The hardest part (but I'm sure this is true with all builders) is once you sign the papers and close, anything you think isn't good enough doesn't matter. I only say this because I'm working with the warranty team now. And they will only fix something that's broken or not working, but shotty workmanship is your problem now. But that makes sense, it's their job to make sure they don't spend all of Drees' money and they aren't obligated to fix shotty work once you close. I would say once you close, try to have the mindset that you bought a market home and not a brand new home and that it should all be perfect. ... More

What you would come to expect in "builder basic." Basic materials and construction. However, the after sale support is top class. Especially in contrast to other big builders in our area.

Only one issue we had is when the lumber was outside during construction in winter they don't use it immediately after calling and telling them as it may get bad, I would recommend them not to leave the lumber outside too long before using,

Be ready to keep drees organized and on task. Somewhat stressful process. Love our home but a long road getting here and still open issues.

We love our Drees home and are happy and excited to be living here. The process of building a home with Drees, specifically the upfront decision making and closing, was challenging at times, but our builder and warranty team were exceptional and great to work with.