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Drees Homes Reviews
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What Homeowners Have to Say About Drees Homes.
Drees Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Homes 575 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Disappointed
- Lindsay G.
- Verified HomeBuyer
- August 31, 2022
- Nolensville, TN
We decided to build with Drees, because we believed they built superior homes. We do like our home and think aesthetically it looks nice. Unfortunately several issues have clouded our experience. Several of the subs who worked on our house did a sloppy, careless job and would also often leave food, drink, and trash onsite after they left for the day. Days before closing I noticed and killed a large cockroach in the house and was hoping it was just a one-off. Unfortunately, that was not the case and we are now experiencing a cockroach infestation that we are trying to mitigate ourselves ...
Drees Homes responded:
Lindsay - We take reviews like this very seriously, and we have shared your message with our Nashville-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is working diligently to rectify the situation regarding your windows, and should you have any additional concerns, please feel free to reach out to your Customer Care representative. ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Drees Homes - Issues were not addressed properly.
- Peddiraju K.
- Verified HomeBuyer
- November 11, 2021
- Columbia Station, OH
Issues were not addressed properly.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Drees Homes - The process can alternatively be described as either a straightjacket
- Richard K.
- Verified HomeBuyer
- September 15, 2021
- Loveland, OH
The process can alternatively be described as either a straightjacket or as well organized. There were supply disruptions...which is understandable. But, instead of pausing and waiting, the schedule was maintained, with the result that necessary preconditions for installation of later phases were shortchanged or not met at all. This resulted in mistakes that were difficult to rectify or required compromises.
Drees Homes responded:
Richard - We take customer reviews very seriously, and we have shared your message with our Cincinnati leadership team so that they are aware of your feedback. Additionally, our Warranty Team is always happy to connect with you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
ON THEIR TIME WITH SUBPAR PRODUCT
- Justine D.
- Verified HomeBuyer
- January 03, 2025
- Arrington, TN
Our Drees home was built while we live out of state. Pictures were not uploaded to portal as promised to assist us in monitoring the progress. Punch list items were not (and still are not) done as promised. We informed Drees we did not need to close until February of 2025. We were forced to close two months ago with promises that all of the remaining issues would be complete by Thanksgiving. As of the writing of this review, the house is still not complete. This means we are not only paying a mortgage for an incomplete home, but we are also paying utilities, maintenance, monthly ...
Drees Homes responded:
Justine - First, we sincerely apologize for any inconvenience you have experienced during your home build. We pride ourselves on customer satisfaction and quality craftsmanship, and we are sorry to hear we missed the mark for you. Please know we have escalated your review to our Nashville-area leadership team, and our team will be reaching out to you directly to discuss any concerns you might have. ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Great up until closing
- Elizabeth Y.
- Verified HomeBuyer
- September 17, 2024
- Fort Thomas, KY
We received an absolutely filthy house that took me hours to clean when I should’ve been able to unload and unpack boxes. We’ve had issues come up since closing Which have not been handled in a timely manner at all. It was such a great Experience up until the closing and now I feel like Drees has completely dropped the ball.
Drees Homes responded:
Elizabeth - Please know we take customer concerns very seriously, and we have escalated your review to our Northern Kentucky-area leadership team. Our Customer Care Manager advised he will be contacting you directly in the coming days to discuss any concerns you might have. Thank you for taking the time to share your feedback with us. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Unhappy with process, quality and workmanship
- John K.
- Verified HomeBuyer
- December 05, 2023
- Brunswick, OH
This home by Dreese was my 11th new home from various builders in Ohio, Georgia, South Caralina and Florida. I had only one builder build me 2 homes because I was satisfied with the quality of the finished product and that was Ryan Homes that rated as #1 of the 10 builders, Dreese #10
Drees Homes responded:
John - Thank you for taking the time to share your experience with us. We appreciate your feedback, and we're sorry to hear that your experience with us did not meet your expectations. Please know that our Customer Care Team is available to assist you. If you have any specific concerns regarding your home, please email or call your Customer Care Representative so that we can assist you as quickly as possible. ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
None
- Kenel S.
- Verified HomeBuyer
- November 28, 2023
- Smyrna, TN
Not the best home buying experience and I could do it over, I would have chosen a different builder.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Very mixed experience…
- Lynn J W.
- Verified HomeBuyer
- October 17, 2023
- UNION, KY
For several months after we moved in the adjacent house was under construction by Drees. Scaffolding and materials were placed on our property and in our driveway without asking our permission. On at least a half dozen occasions I picked up a number of nails from our driveway as well as stones and other debris. Drees literature states that lots are properly graded to deal with runoff… NOT true! Our neighboring lot slopes into ours and there is a flat area where water collects and does not drain as the underlying soil is clay. I spoke with several Drees managers with zero success in having ...
Drees Homes responded:
Lynn - Thank you for taking the time to share this feedback with us. Our Northern Kentucky-area leadership team is aware of two work orders for your home, both of which will be addressed before your 90-day follow-up is complete in the coming weeks. In the meantime, should you have any questions or concerns, please feel free to contact your Customer Care Representative by phone or email so we can assist you. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
All talk but can't deliver
- Anthony N.
- Verified HomeBuyer
- April 26, 2023
- Broadview Heights, OH
Hindsight is always 20/20, but the more removed I get from moving into my new home the more dissatisfied I become and the more I look back and realize how untrustworthy the process with Drees has been. From the very start we were lied to repeatedly about not being able to get under contract for various reasons, which ended up being confirmed as lies when we asked other builders we were considering if we had the same restrictions getting under contract with them. The build process was good and probably when Drees performed their best; however, they rush to get you moved in so they can ...
Drees Homes responded:
Anthony - Thank you for taking the time to share your feedback with us. Please know we are always looking for ways to improve the home building experience. We shared your thoughts with our Cleveland-area leadership team so that they are aware. Additionally, our Customer Care Team advised they are working to rectify your concerns. Should you need anything in the interim, please feel free to reach out to your Customer Care Representative. ...
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
drees
- Winfrey A.
- Verified HomeBuyer
- April 06, 2023
- JACKSONVILLE, FL
i a letting you know that our air cond. is bad , need replace another new a/c thanks
Drees Homes responded:
Winfrey - We have shared your comment with our Customer Care team so that they are aware. Should you need further assistance, please feel free to contact your Customer Care Representative at 904-493-7859.
Total Score 3
Quality 1
Trustworthiness 4
Value 4
Responsiveness 1
The best person we dealt with was Doug armbrust
- Cindy J G.
- Verified HomeBuyer
- October 09, 2022
- Florence, KY
Be careful what your salesperson tells you. Ours was greatly misinformed.
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
Drees Homes - My house has too many water leak issues in the basement within
- Karthik M.
- Verified HomeBuyer
- August 04, 2022
- Lebanon, OH
My house has too many water leak issues in the basement within the first month of the move. These things should have been taken care properly before handing over the house. Its almost 2 months now and my basement is a mess with broken drywalls and the tarps are torn for fixing. Most of the windows were not properly caulked due to last month thunderstorm may windows had too much water leak due to poor caulking. These caulking and water proofing are the basic things that needs to be done for water prevention into the house. I have called drees more than 5 times in last 2 months for multiple ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Their eye is on profits and cost saving measures which do not benefit the buyer
- Hector R. E.
- Verified HomeBuyer
- November 04, 2021
- Cincinnati, OH
If you get a good project supervisor/manager everything should go smooth. We did!
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Drees Homes - We moved to Drees 2months back.
- Asha K.
- Verified HomeBuyer
- September 21, 2021
- Frederick, MD
We moved to Drees 2months back. We are not satisfied with quality and workmanship. Some portion of the wood is not stable. It is going down or is soft. Paint finish is not good. Countertop is slanted.
Drees Homes responded:
Asha - Customer satisfaction and quality are our top priorities, and we take reviews like this very seriously. We have shared your message with our Washington D.C.-area leadership team, so that they are aware of your feedback. Please know our Warranty Team is working diligently to resolve your concerns. ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Terrible communication
- Derek H.
- Verified HomeBuyer
- August 18, 2021
- Avon, OH
The overall final product was decent without too many issues - some of which were encountered with COVID-19 issues, but the communication throughout the entire process was terrible. Issues arise and we understand that, but all we asked for was to stay informed and updated but that was never the case and we had to follow up numerous times to get answers.
Drees Homes responded:
Derek - Thank you for taking the time to share feedback. We continuously strive for ways to enhance our customer experience and have shared your message with our Cleveland leadership team. We sincerely hope you have many happy and enjoyable years in your new home.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Drees Homes - Overpriced lots and options.
- Kathiresan S.
- Verified HomeBuyer
- August 17, 2021
- Fortville, IN
Overpriced lots and options. Did not meet my expectations
Drees Homes responded:
Kathiresan - Thank you for taking the time to write us a review and share your feedback.
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 4
My Drees Home
- Anonymous
- Verified HomeBuyer
- September 10, 2024
- Morrow, OH
My experience is mostly positive: sales representative is very knowledgeable and accommodating, design center experience was good also. My disappointment is in the quality of workmanship and materials on a few items. Interior doors are especially poor quality and almost all in need of touch up/ repair from rough defects from manufacturing. Poor workmanship of caulking around windows and exterior lights.
Drees Homes responded:
Hello - We have shared your feedback with our Cincinnati-area leadership team, as customer satisfaction and quality are of the utmost importance to us. Please know our Customer Care Team is committed to addressing any warrantable concerns; feel free to reach out to us by phone or email so that we can assist you as quickly as possible. ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Drees is no better than any other home builder
- Alex S.
- Verified HomeBuyer
- March 29, 2023
- MIDDLEBURG, FL
Can't say my experience with Drees was any good, honestly, aside from my Superintendent Saul. The entire process outside of that was hot garbage. The quality of material and workmanship on the home is absolutely horrendous. Plumbing work is bad, paint is bad, drywall is bad, flooring is bad, electrical is bad, HVAC is bad. Literally everything about the home is bad. The only difference with Drees compared to other builders is that they try to make the house look fancier. That's it. We will not be building our next home with Drees.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Not worth it for the price 563000
- Gudise, V.
- Verified HomeBuyer
- December 07, 2022
- Chagrin Falls, OH
Design Samples needs improvement. Construction quality isn’t up to the mark. No response for the emails after move-in. I wouldn’t recommend going with DYOL team.
Drees Homes responded:
Gudise - We value input from our homeowners, and we have shared your review with our Cleveland-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is working diligently to rectify your concerns, and a member of our team will be reaching out to you directly. ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Drees Homes - Did a building your own kit instead of using a custom builder
- Erin F.
- Verified HomeBuyer
- August 17, 2022
- Brownsburg, IN
Did a building your own kit instead of using a custom builder and we should have gone custom. We moved in June 10 after months of delays and no work being completed. Our punch list from our walk thru June 2 still isn’t done. Took our construction manager off our house and sent him to a neighborhood 3 weeks before we were supposed to move in. Communication as to delays was horrible. Communication as to completing this punch list has been nonexistent unless I reach out and follow up. If you’re building in an established Drees neighborhood, they’ll be great. But I would not recommend it for an ...
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Drees Homes - my biggest disappointment is the trashy lot i have to look at
- Julie Ann Arens C.
- Verified HomeBuyer
- July 05, 2022
- Union, KY
my biggest disappointment is the trashy lot i have to look at every day. I think it is the Drees dumping zone.
Drees Homes responded:
Julie - We have shared your comment with our Northern Kentucky-area leadership team so that they are aware, and our Construction Manager is looking into your concern.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Drees Homes - We were constantly advised that issues would be taken care of,
- Jimmy S.
- Verified HomeBuyer
- September 24, 2021
- Strongsville, OH
We were constantly advised that issues would be taken care of, however, they were not. Too many issues for a home that you are paying a half million dollars for. Items that were supposed to be handled within two weeks of closing have still not been taken care of almost three months later. Just too many headaches and issues.
Drees Homes responded:
Jimmy - Customer satisfaction is very important to us. Please know we have shared your review with our Cleveland-area leadership team, so that they are aware of your feedback. Our Warranty Team is working diligently to address your concerns.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Not the best experience
- Heather Marie C.
- Verified HomeBuyer
- April 30, 2025
- Walton, KY
Everything was good until we closed. Once we closed, outstanding issues have been pushed to the back burner. We’ve had to repeated ask for follow up. We have major drainage issues in our yard which have yet to be resolved. Concrete subs were terrible. Porch step has yet to be redone and repoured because it was done incorrectly. All of the extenuating issues have outweigh the good at this point.
Drees Homes responded:
Heather - First, we apologize for any frustration you have experienced regarding outstanding issues. Customer satisfaction is extremely important to us, and we have shared your review with our local leadership team so they are aware of your feedback. Our Customer Care Manager advised that our team is scheduled to conduct your 90-day review on May 5. Please know we will be prepared to go over all of your concerns in detail so we can address them as soon as possible. ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
poor workmanship for quick sale
- Linda S.
- Verified HomeBuyer
- November 22, 2023
- Thompsons Station, TN
Chedk out items you would not expect to find a problem with
Drees Homes responded:
Linda - Thank you for taking the time to share your feedback with us. Please know your satisfaction is very important to us, and we sincerely apologize that we fell short of your expectations. We would appreciate it if you could provide us with specific details about the problems you've encountered. If you have not already, please reach out to your Customer Care Team so that they can assist you. ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Expected better quality
- Cassandra S.
- Verified HomeBuyer
- February 28, 2023
- Thompsons Station, TN
When picking out your paint no ve dries as the cheapest crappyest paint company in Tennessee and will only choose to paint flat paint
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
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