Drees Homes Reviews

The lack of urgency to fix the items found at the week before closing walk through has been disappointing… we highlighted ~15 items and we are approaching 99 days and we still have items open. The lack of respect by some of the subcontractors has been shocking as they fix one item and damage another item that requires someone else to come fix it.

Sales process was not always transparent, design studio was very chaotic and disorganized, the contractor was great.

Management was responsive once they understood my dissatisfaction with first issue.

We’ve worked with Lisa, buying our previous Drees Home & she’s phenomenal! Our building contractor that we started with, Andy, was great too! We’ve had some new construction issues with this house & that hasn’t been pleasant.

Your sales department was terrible, I never felt I could trust him or felt respected by him. There were more than one occasion when we were not spoken to with 100% integrity. The design center ladies were amazing. Albert was really good until we got close to closing. He was a little more hesitant to correct minor discrepancies at that time than I would have liked. His trustworthiness and communications is what kept me from walking away throughout the build process i felt i could trust him.

We love the floor plan and design of the home. The construction of the home was unsatisfactory.

It’s a very expensive duplex. I know home prices have increased but I literally paid the same price in 2016 for a freestanding home in Zionsville. I have enormous cracks in the ceiling and the mason completely messed up the FP.

Although I'm quite disappointed by the state of the exterior of my house and the current status of the yard work and landscaping, my interactions with Drees employees has been very good, especially with Peppe. Every time I have an issue I reach out to him and he responds back right away and has been relentless in trying to make sure my issues are resolved. My major issues with the process is defintiely with the exterior of the house. The yard has been left in disaray and the landscaping looks incomplete, messy, trees have been cut to the stump, sidewalk all dug up, with no answers on when it will be done. ... More

Overall the experience was decent. The Drees product is definitely a must have as far as design and function. As for overall workmanship I would say my home is an anomaly compared to the others I have seen, not to say Drees has not been extremely supportive (Saul) in resolving these issues. We have several minor flaws within our home but overall we are happy with our purchase. We will recommend Drees to our peers and community.

Make sure you walk through and nitpick the house. Contractors try and cut corners especially the finishing crew. If you have animals do not get the real hardwood or engineered hardwood. Make sure you double check the appliances you get are correct. Plan on doing a lot more landscaping.

I believe the builder tries to meet the needs of the homeowners, but they just have a hard time getting individual subcontractors and workers to come at scheduled times to complete the needed work on the home. We have been in the home about two and a half months and still have lots of items that need repairing or completion, but we are still waiting on individuals to show up. The quality would be better if the subcontractors work was supervised more closely by the project managers.

There is disturbing knocking noise coming from the ceiling in my study room and unfortunately it does not look like it will be resolved any time soon

1)Lawn seeding and sod was not good that just put seeding and without losses soil 2)garage concrete was good that had a long line crack 3)screen door qua wasn’t good 4) patio concrete was not good 5) Steel was exposed out of concrete 6) close door doesn’t align with block area 7)front door lock spent two months to fixed due to ins wrong spec

Stay on top of everything or you don’t know what you will get. I felt like I was the project manager.

The sales experience was really really bad. If you can make it past that, and work with the delivery team-- you will be okay. We actually started to consider ending our build because the team was so non responsive and rude. I actually had to email the lady and ask her to please be kind in working with us. Now, once we got to delivery... it was better... Tom was amazing to work with. He did a wonderful job and was EXTREMELY responsive. We do love our home and Tom ensured the quality of the home was the best. That's why I gave it a 5 star. Unfortunately the sales team broke our trust upfront and was overall not responsive to emails, or concerns. They didn't know the product well enough to be helpful and caused a lot of confusion and mis-information. ... More

Having the weekly calls are great. It gives you a chance to discuss where Drees is at with construction.

I don't have anything to add.

Makes sure all is complete prior to closing. Even though I did a walk through the week before I was assured that all maintenance that showed would be completed prior to closing. When I walked through the day before closing the work had not been done yet. I was given a lot of assurances that they would get on it immediately but it took 2 months before any of the work was completed. I am still waiting on a ceiling light to be replaced and it has been 3 months now. "The only way I was able to get anything done was to go to the sales manager and she called people and got it done. Otherwise, I think I would still be waiting. ... More

I love my new home but the schedule was months after promised with no sense of urgency. I have also been in 4 months and still daily trying to get items finished.

Very disappointed with Drees Homes. I’ve had ongoing basement leaks, and even after multiple repair attempts, the issue is still not resolved — and now there’s a new leak. I’m also dealing with fireplace problems that have taken an extremely long time to address. Response time and communication have been very slow. For a new home, I expected much better quality and customer service

Problems after closing were never completed

Everything was good until we closed. Once we closed, outstanding issues have been pushed to the back burner. We’ve had to repeated ask for follow up. We have major drainage issues in our yard which have yet to be resolved. Concrete subs were terrible. Porch step has yet to be redone and repoured because it was done incorrectly. All of the extenuating issues have outweigh the good at this point.

Our Drees home was built while we live out of state. Pictures were not uploaded to portal as promised to assist us in monitoring the progress. Punch list items were not (and still are not) done as promised. We informed Drees we did not need to close until February of 2025. We were forced to close two months ago with promises that all of the remaining issues would be complete by Thanksgiving. As of the writing of this review, the house is still not complete. This means we are not only paying a mortgage for an incomplete home, but we are also paying utilities, maintenance, monthly minimums at the community center, etc. More importantly, the warranty period on the home runs from closing, not completion without any budging from Drees in this regard. In addition, we have allowed access to our home to finish the work. Drees' workers are treating our home like a jobsite, not a home. The are leaving work partially complete with no information on when it will be complete. They are leaving raw materials with exposed nails on my porch and inside the foyer of my home. They are leaving it filthy. Complaints are ignored. Finally, DO NOT get any custom work. We paid over $23,000 for a wine bar area that looks like it is from IKEA. The working pantry that cost $16,000 had to be done twice because the first time was not pursuant to the drawings. We paid over 1.3 million dollars for an “estate” house, yet, feel, at times, more like we are being treated like a customer buying a low level builder’s grade track home. ... More

We received an absolutely filthy house that took me hours to clean when I should’ve been able to unload and unpack boxes. We’ve had issues come up since closing Which have not been handled in a timely manner at all. It was such a great Experience up until the closing and now I feel like Drees has completely dropped the ball.

My experience is mostly positive: sales representative is very knowledgeable and accommodating, design center experience was good also. My disappointment is in the quality of workmanship and materials on a few items. Interior doors are especially poor quality and almost all in need of touch up/ repair from rough defects from manufacturing. Poor workmanship of caulking around windows and exterior lights.