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Drees Homes Reviews
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What Homeowners Have to Say About Drees Homes.
Drees Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Homes 498 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
After you sign the contract - Beware!
- Adam Roy C.
- Verified HomeBuyer
- October 12, 2021
- Hebron, KY
It was very easy to go in, sign and get a preapproval, but after that is where it gets interesting: - Market Manager quiets responding to texts and emails. - Mortgage officer leaves First Equity Mortgage and does not tell the borrowers. No email returns, no VM messages, nothing! Found out 2 months before closing that Mortgage Lender left. Had to reapply and start the process all over. - First Builder was awesome. Very forthcoming and attentive. Second Builder after first Builder quiet is overwhelmed and non responsive sometimes. Very down to earth though. - Closing date was implied ...
Drees Homes responded:
Adam - We take customer reviews very seriously, and we are always looking for ways to enhance the home building experience. Please know we have shared your feedback with our Northern Kentucky-area leadership team. Should you need anything further, please feel free to reach out to our Customer Care team at 859-578-4282. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Drees Homes - Selection experience was really bad.
- Walter R. Bayarres S.
- Verified HomeBuyer
- August 24, 2021
- Lebanon, OH
Selection experience was really bad. And back yard you need to re do it again if you want a decent yard
Drees Homes responded:
Walter - We take customer satisfaction very seriously, and we are always looking for ways to improve the home building experience. Thank you for taking the time to share your feedback with us.
Total Score 1
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Would not recommend this builder
- Anonymous
- Verified HomeBuyer
- November 22, 2023
- North Ridgeville, OH
Would not recommend - poor quality craftsmanship and unreliable contractors who install and use broken and damaged materials. To get anything done correctly, you have to escalate up the chain of command. Terrible. Stay on top of everything as they do cut corners.
Drees Homes responded:
Hello - We appreciate you taking the time to share your feedback with us, and we are sincerely sorry to hear we fell short of your expectations. Your satisfaction is of the utmost importance to us, and we take these concerns very seriously. If you have not done so already, please feel free to reach out to your Customer Care Team so that they can assist you with any remaining concerns you might have. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Awful Communication. No Accountability. A complete nightmare in every way.
- Katie R.
- Verified HomeBuyer
- October 13, 2021
- Avon, OH
Drees makes a good home and they have some beautiful designs and layouts. Those are the only good things I can say. Their communication, professionalism, and accountability are all 1 out of 10 (unless zero is an option). They don't adhere to any sort of schedule. When they miss dates they don't communicate the reasons why unless they're asked multiple times. They showed time and time again that they didn't care how stressful the home building process is for the customer. I would recommend any potential buyer avoid Drees at all costs. Their business practices rob the customer of any ...
Drees Homes responded:
Katie - We take customer reviews like this very seriously, and we are always looking for ways to improve the home building experience. We have shared your review with our Cleveland-area leadership team, so that they are aware of your feedback.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Drees Homes - Long delays.
- Joe O.
- Verified HomeBuyer
- September 28, 2021
- Westfield, IN
Long delays. Very cheap materials.
Drees Homes responded:
Joe - We are always looking for ways to improve the home building experience, and we take reviews like this very seriously. Please know our team works diligently to adhere to schedules and timelines. Additionally, our Warranty Team is always happy to connect with you, should you have specific concerns. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Poor Sales person not trustworthy
- Andrew F S.
- Verified HomeBuyer
- September 28, 2021
- Brentwood, TN
Terrible experience from the saleperson
Drees Homes responded:
Andrew - We take feedback like this very seriously, and we have shared your message with our Nashville-area leadership team, so that they are aware of your review.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Disingenuous
- Anonymous
- Verified HomeBuyer
- September 28, 2021
- Saint Johns, FL
Don't stand behind their work
Drees Homes responded:
Hello - Customer satisfaction is our top priority. Please feel free to reach out to your Warranty Rep., should you have any specific concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Horrible Customer Service and Poor Attention to Detail
- Anonymous
- Verified HomeBuyer
- August 10, 2021
- Avon, OH
I would not hire Drees to build a dog house much less a new home for us. There were multiple errors throughout the building process that took months to rectify. We had to change lots because they measured the 1st one incorrectly and our home would not fit on the lot. The Marketing Manager could not effectively explain what a garden basement was. Our laundry room was inverted from the blue prints and installed incorrectly. It had to be ripped out and redone. The tresses across the ceiling had 1 that was almost an 1" longer than the rest. We had to have huge holes cut out in our Master ...
Drees Homes responded:
Hello - We take feedback like this very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Cleveland leadership team so they are aware of your concerns. Additionally, our Warranty Team would be happy to connect if you would like to reach out to them directly. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Not a good experience
- Darius F. G.
- Verified HomeBuyer
- September 20, 2022
- Hamilton, OH
The home was not worth what we paid and we arevsyill having issues.
Drees Homes responded:
Darius - We take reviews from our homeowners very seriously, and we have shared your comment with our Cincinnati-area leadership team so they are aware of your feedback. Please know our team is working to obtain your tile as quickly as possible. Should you have any additional concerns, please feel free to reach out to your Customer Care representative. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Poor Builder Quality and workmanship
- Anonymous
- Verified HomeBuyer
- August 23, 2022
- Holly Springs, NC
Very poor quality of the grading, landscape, they cut the trees in my lot but not removed the stumps, Too much noise from 2nd and 3rd floor below the carpet, it looks like below the carper ceiling not installed properly(20% area) making more noise, carpet nails not installed properly hurt you while walking, have to wait 90 days to fix some of these issues, poor quality of the painting work, wrong colors installed on ceiling, Instead of fixing and improving the quality they just talk normal buzz word as per the code. Its not worth for the amount we paid and services. One last thing ...
Drees Homes responded:
Hello - please know we take reviews from our homeowners very seriously, and we have shared your comments with our Raleigh-area leadership team so that they are aware of your feedback. Our Customer Care Team is always happy to help you with specific issues you may have.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Drees cares more about the sale and closing than the problems that exist during the home closing? It would be nice to really take care of the items that need repair?
- Walter H. S.
- Verified HomeBuyer
- September 18, 2024
- Wake Forest, NC
We have had several problems that are not fixed, like water pressure is so low that we can use only one shower at a time. Or watering the yard, we can water either the front yard or back yard not both. If a dishwasher or washer is running we cannot flush the toilet??? Bathroom fixture falling apart, window seal not installed properly, door threshold not installed properly, dishwasher needed a new motor already, oven needed work to heat up. Plus more items??? In our first month and still not repaired? Grass and bushes are dead even tho with watering as much as possible. A landscaper said the ...
Drees Homes responded:
Walter - Thank you for taking the time to share your feedback with us, as it helps us improve our processes for all of our homeowners. Please know we have escalated your review to our Raleigh-area leadership team, so that our Customer Care Manager is aware of your concerns. Please know our Customer Care Team is working as quickly as possible to rectifying the concerns you have mentioned. Should you need anything in the future, please reach out to us at RaleighCustomerCare@dreeshomes.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible Building Materials, Terrible Service, Awful Living Experience So Far
- Anonymous
- Verified HomeBuyer
- March 14, 2024
- Franklin, TN
We recently moved into a newly build Drees Home. The materials used in the house are very cheap. If a car drives by, the entire house shakes. It's very clear that they used the most inexpensive materials to save money on the build. The neighborhood is a loud construction site even though our street is completely finished and they assured us there would be no noise in our area. I've contacted them several times for a number of issues and have not heard back. They assure you when you move in that they will be there for you but it's been quite the opposite. I've not heard from anyone since we ...
Drees Homes responded:
Hello - Thank you for sharing your feedback with us, as it helps us improve the home building experience. Please know we take customer reviews very seriously, and we have shared your comments with our Nashville-area leadership team so that they are aware. Our Customer Care Team would like to look into your concerns - please contact Customer Care by email or phone so that we can assist you. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Anonymous
- Verified HomeBuyer
- March 12, 2024
- North Ridgeville, OH
I have nothing good to say except that we are glad we made a profit off of this bad decision.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst
- Chris M.
- Verified HomeBuyer
- February 13, 2024
- Noblesville, IN
Nothing but smoking mirrors and lies
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
DO NOT BUILD WITH
- Anonymous
- Verified HomeBuyer
- November 08, 2023
- North Ridgeville, OH
Drees provides a product that is low in quality, but high in price. They mislead you every step of the way just to get your money and make promises that they do not follow through on. Their customer service lacks luster as does their upper management. Customer concerns and complaints are not taken care of and you are left to deal with it. If you complain, watch out for retaliation. Two days after we closed, ironically our sewer drain backed up into our basement from a bunch of paper towels that were shoved down it. I recommend you go with a different builder so you can have a beautiful ...
Drees Homes responded:
Hello - Thank you for taking the time to share your feedback about your experience. We appreciate reviews from our homeowners as they provide valuable insights into areas where we can improve our services. Additionally, we apologize if you feel that the quality of our product did not meet your expectations. Please know retaliation is against our principles, and we take such allegations seriously. We have taken your concern to our leadership team so that they are aware. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
chip work
- Anonymous
- Verified HomeBuyer
- April 25, 2023
- Union, KY
all work is very chip not like Professional and backyard landscape is very bed
Drees Homes responded:
Hello - Please know we take feedback from our homeowners very seriously. Additionally, our Customer Care Team is always available to assist you; if you have any specific concerns, please feel free to reach out to your Customer Care Representative.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience I could have ever imagined.
- Deborah Ann B.
- Verified HomeBuyer
- November 10, 2022
- Erlanger, KY
I give Drees a fat 0 on everything above. I've had problems since day I moved in the most major being extensive mold. Drees has been unhelpful from the beginning. I would never recommend them to anyone and dissuade anyone thinking about it with my experience. Buying a Drees home is the biggest regret of my life.
Drees Homes responded:
Deborah - We take reviews like this very seriously, and we have shared your feedback with the appropriate people on our Northern Kentucky-area leadership team so that they are aware. Please know that our team is working diligently to rectify your concerns.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Southwick
- Anonymous
- Verified HomeBuyer
- September 27, 2022
- Erlanger, KY
There was lack of any communication for 5 months or more change of builders several times and cheaper materials used in this particular unit. Not quality as I expected.
Drees Homes responded:
Hello - Thank you for taking the time to share your feedback with us. Please know we take comments from our customers into careful consideration, and we have shared your review with our Northern Kentucky-area leadership team so that they are aware. Additionally, our Customer Care Team is always happy to assist you; please feel free to reach out to them if you have any concerns we can address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Drees Homes - I was lied to from the Mortgage Co to the Construction.
- Donna D.
- Verified HomeBuyer
- July 25, 2022
- Alexandria, KY
I was lied to from the Mortgage Co to the Construction.
Drees Homes responded:
Donna - We take customer reviews like this very seriously. Please know we have shared your message with our Northern Kentucky-area leadership team so that they are aware of your feedback.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor responses, inadequate material and trade professionals.
- Wonda G.
- Verified HomeBuyer
- October 15, 2021
- STAFFORD, VA
Buyer be ware. If you build with this company, you may need to hire an attorney.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship
- Angel A.
- Verified HomeBuyer
- August 31, 2021
- NORTHFIELD, OH
The workmanship is horrific
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Drees Homes - The quality of workmanship was no where close to what I expected
- Anonymous
- Verified HomeBuyer
- August 12, 2021
- Latonia, KY
The quality of workmanship was no where close to what I expected from Drees. Trusting Drees and their partners became harder and harder as time went out.
Drees Homes responded:
Hello - We take customer feedback very seriously and have passed your message along to our Northern Kentucky leadership team. Additionally, our Warranty Team is always happy to connect with you if you would like to reach out to them directly.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sloppy, timelines never met, workmanship
- Andy D.
- Verified HomeBuyer
- August 10, 2021
- Noblesville, IN
Not sure there is a good builder out there, but Drees is definitely not one. The building process is stressful enough, but when you throw bad quality workmanship, delays, laziness/sloppiness, it just compounds the issues.
Drees Homes responded:
Andy - We appreciate and take customer feedback like this very seriously. We are constantly looking for ways to improve and enhance the customer experience. We have shared your comments with our leadership team. You can expect a follow-up phone call from them soon.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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