Drees Homes Reviews
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What Homeowners Have to Say About Drees Homes.
Drees Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Drees Homes 585 homeowner reviews to learn why they are the right team to build your new home.
Drees Homes
has 4.3 out of 5 stars in All Areas
585 Reviews in All Areas
Customer Reviews
Becky
- Rebecca S.
- Verified HomeBuyer
- May 07, 2025
- Alexandria, KY
They nickel and dime you and at the end of the day you end up replacing showerhead etc.
Drees Homes responded:
Rebecca - We take customer feedback very seriously, and we have shared your review with our local leadership so that they are aware. If you are having issues with your shower head, please contact Customer Care by phone or email so that we can assist you as quickly as possible. 
Total Score 2
Quality 1
Trustworthiness 5
Value 1
Responsiveness 1
Debatable if it's worth the price or hassle
- Anonymous
- Verified HomeBuyer
- August 09, 2024
- Hamilton, OH
The warranty page is mostly exclusions and legalese , and it basically left to their discretion as to how to interpret the validity of your complaint. They have standard reasons why a defect/quality/workmanship is not covered , even if you know that was not the reason. They will quickly cover the small stuff..faucets , trim,lights, paint etc. But Structural cracks, leaks ,foundation etc..are bit more of a heartburn.They will cover leaks for a year, by getting the crack filled from inside ( 1/2 hr job ) and the repair contractor supposedly covers those specific repair locations for 10 ...
Drees Homes responded:
Hello - Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered. We strive to provide a comprehensive warranty to cover various aspects of your new home, and we’re sorry to hear this has not met your expectations. Your feedback is very important to us, and we take your concerns seriously. Our Customer Care Team advised that they have worked with you to repair any leaks, however, should you have additional concerns, please don’t hesitate to reach out to us so that we can assist you. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Very bad experience with Drees mortgage
- Bikramjit S.
- Verified HomeBuyer
- July 20, 2024
- Middletown, OH
Very bad experience with the Drees mortgage. Sales person Susan was great and knowledgable and builder Keith was very helpful through out the whole process.
Drees Homes responded:
Bikramjit - We sincerely apologize that your experience with First Equity Mortgage was unsatisfactory. We strive to provide a seamless home building experience from start to finish, and we apologize that we missed the mark for you.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Not recommended
- Holly M.
- Verified HomeBuyer
- May 31, 2024
- HAMILTON, OH
We do not recommend building with Drees.
Drees Homes responded:
Holly - Please know we take feedback like this very seriously, and we would like to know how we missed the mark for you. Please feel free to reach out to your Customer Care Team if you have specific concerns about your home so that we can assist you as quickly as possible.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Not great!
- Anonymous
- Verified HomeBuyer
- February 06, 2024
- Mc Cordsville, IN
Our salesperson Lisa was less than helpful or professional. Our home had construction errors. We're still waiting for items to be fixed which is disappointing. We wanted to love this process but it has been emotionally draining at this point.
Drees Homes responded:
Hello - We strive to make the home building experience seamless and enjoyable, and we are sincerely sorry that we missed the mark for you. In sharing your feedback with our leadership team, we are under the impression that our Customer Care Team is aware of your concerns and is working with you to rectify the issues. Please know our Customer Care Team is available by phone or email, should you have any additional concerns. ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
Okay
- Clay C.
- Verified HomeBuyer
- July 12, 2023
- DUMFRIES, VA
I honestly think that these homes were not built very well and cheap materials were used to erect them up so quickly. Walls are definitely not sound proof. I can hear noise on the 2nd floor from the basement.
Drees Homes responded:
Clay - Thank you for taking the time to share your feedback with us. We appreciate customer reviews like this, as they help us improve our processes. Additionally, please know that our Customer Care Team is available to assist you, should you have any specific concerns with your home.
Total Score 2
Quality 1
Trustworthiness 4
Value 1
Responsiveness 4
A poor experience with semi-custom divison
- Michael G.
- Verified HomeBuyer
- April 22, 2023
- Wendell, NC
Our review is for Drees on Your Lot, semi-custom homes. Regretfully we would not recommend them. Communication from our market manager and on-site contractor was vague at best. We were misinformed about a major structural change and ended up extremely dissatisfied with the configuration of our front stoop. We appealed to the company at different levels as we believe we were taken advantage of but they declined to remediate their mistake. Additionally, many of the interior finishes, namely carpentry, paint and carpet install were just plain poor workmanship.
Drees Homes responded:
Michael - Feedback from our homeowners is very important to us. Please know that we have shared your review with our Raleigh-area leadership team so that they are aware of your feedback. We look forward to meeting with your during your 90-Day Follow Up, however if you need anything in the meantime, please know that your Customer Care Representatives are available to assist you. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Disappointing
- Anonymous
- Verified HomeBuyer
- January 20, 2023
- Arrington, TN
Love the floor plan but very disappointed in the quality of workmanship and lack of follow through from builder.
Drees Homes responded:
Hello - Please know that we are always looking for ways to improve the home building experience, and we appreciate you sharing your thoughts with us. Additionally, our Customer Care Team is always happy to assist you; please feel free to reach out to your Customer Care Representative if you have any specific concerns. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Not the best experience.
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- DUMFRIES, VA
Overall Drees provided a good product in the end. Unfortunately, you’ll have to watch everything they do and constantly fight with Drees to get what was promised.
Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared this feedback with the appropriate people on our leadership team so that they are aware. Please feel free to reach out to your Customer Care Team if you have any specific concerns.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
They had no plan
- James W.
- Verified HomeBuyer
- July 28, 2022
- Indianapolis, IN
Was told it would be 7-9 months. Took almost 15. Went through 3 builders and none of them ever said the same story as the last one. They liked to blame supply chain and the job market, but they spent a lot of time on rework. Dug the basement and foundation, saw that it had field tiles draining into it, and ignored it for a month while the sides collapsed. Had to excavate more and do a lot of extra backfill because of that. Most of the time we were waiting on something it was because they messed up. Wrong sized windows, wrong size doors, didn’t order enough siding, etc. Ripped out all the ...
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 2
Okay but not great
- Paul B.
- Verified HomeBuyer
- July 20, 2022
- Union, KY
Worst experience we have ever had, and we have built 8 homes. Corolyn was great and so is Matt.
Drees Homes responded:
Paul - Please know we take comments from our homeowners very seriously. If you have specific items we can improve upon, please feel free to reach out to us.
Total Score 2
Quality 2
Trustworthiness 4
Value 1
Responsiveness 3
STRESS
- Ana S.
- Verified HomeBuyer
- October 19, 2021
- Sheffield Lake, OH
I am really disappointed on how things were when we moved in, I still can’t get over some of the things that were left unfinished. The overall experience was bittersweet
Drees Homes responded:
Ana - We take homeowner reviews like this very seriously, and we have shared your review with our Cleveland-area leadership team, so that they are aware of your feedback.
Total Score 2
Quality 3
Trustworthiness 2
Value 1
Responsiveness 2
Drees Homes - No body care about any issues .
- Mafil A.
- Verified HomeBuyer
- October 19, 2021
- Avon, OH
No body care about any issues .
Drees Homes responded:
Mafil - Please know that we have shared this feedback with our Cleveland-area leadership team. Please feel free to reach out to our Customer Care team directly at 440-746-6421 if you have specific concerns that need to be addressed.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Excuse
- Donna D.
- Verified HomeBuyer
- September 26, 2021
- Latonia, KY
Document everything. Check on progress and quality of work frequently
Drees Homes responded:
Donna - Customer satisfaction and quality are our top priorities. Please feel free to reach out to Customer Care, should you have any specific concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Don't sign unless everything about the house is the way you want it.
- Anonymous
- Verified HomeBuyer
- September 21, 2021
- STAFFORD, VA
Up until the final weeks, the experience was pretty good. However, the final weeks, and after signing has been a nightmare. Final walkthrough (one week out) had countless issues, while numerous things were still not even scheduled, to know if we should be requesting they be fixed. On the day of closing, there were trades all over the house, paint all over the floors, etc. Needless to say, the day we had been dreaming about left much to be desired. But the worse part was post closing. The builder made a list of issues to be addressed "ASAP". Of which, he said half would be done by the ...
Drees Homes responded:
Hello - We take customer reviews like this very seriously, and we have shared your message with our Washington DC-area leadership team so that they are aware of your feedback. Please know our Warranty Team is always happy to connect, should you have any specific concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Generally OK
- Anonymous
- Verified HomeBuyer
- September 21, 2021
- Aldie, VA
The home buying experience was overshadowed by the lack of adherence and unprofessionalism related to agreed upon purchase items to the house. Additionally, minor design flaws are not easily corrected through Drees (fixing myself). Ultimately, Drees came through in fulfilling their agreement for purchased items and corrected most but not all issues.
Drees Homes responded:
Hello - We take customer feedback like this very seriously. We have shared your message with our Washington DC-area leadership team, so that they are aware of your review. Additionally, please know that our Warranty Team is always happy to connect, should you have specific concerns.
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 3
Lack of communication and Detail of Craftsmanship
- Anonymous
- Verified HomeBuyer
- September 02, 2021
- Indianapolis, IN
My overall experience with Drees is they do what they can with what they are given. Their biggest issue is lower management and their contractors. Management doesn’t hold the contractors accountable and the contractors do the bare minimum to get by. You as the homeowner have to micromanage the build from the start and make sure all the items you signed for are completed. It made the process incredibly stressful and not enjoyable. Hopefully the issue can be resolved and improved upon. Hopefully making future homeowners processes more enjoyable.
Drees Homes responded:
Hello - Customer satisfaction is our top priority, and we take reviews like this very seriously. Know that we have shared your message with our Indianapolis leadership team so they are aware of your feedback. Additionally, our Warranty team is always happy to assist.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
They do not address issues in a timely manner if at all!
- Kristina S.
- Verified HomeBuyer
- August 31, 2021
- Lawrenceburg, IN
You have to watch what they do closely. There were numerous mistakes that were made on the building of our home. They don’t address the issues right away either. Try wait until everything is done and then have a “fixing crew” come back to fix the issues. Bit not everything can be addressed that way and so some of our finishes did not turn out the way we would have liked. We have lived in our home for 3 months now and they still have not fixed items that we told them to fix before we closed. Despite all of the publicity surrounding them I don’t really feel like Drees cares about it’s ...
Drees Homes responded:
Kristina - We take customer feedback like this very seriously. Know that we are always looking for ways to enhance the home building experience. We have reviewed your concerns with our Cincinnati-area leadership team so they are aware of your feedback. Additionally, our Warranty Team is always happy to connect with you. ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Disappointing
- Anonymous
- Verified HomeBuyer
- August 16, 2021
- Hebron, KY
Overall, extremely disappointed with the poor quality of craftsmanship and lack of attention to detail. For the price of the home, there are far too many issues and quality issues to be pleased.
Drees Homes responded:
Hello - We take feedback very seriously, and we are always looking for ways to enhance the customer experience. We have passed your message along to our Northern Kentucky leadership team so they are aware of your concern. Additionally, our Warranty Team is always happy to connect with you if you would like to reach out to them directly. ...
Total Score 2
Quality 1
Trustworthiness 4
Value 2
Responsiveness 2
Not responsive to concerns
- Michael S.
- Verified HomeBuyer
- August 20, 2025
- Batavia, OH
We have had difficulty getting issues resolved such as drainage issues off of roof, back yard is a mess with weeds and soil is so hard grass would not grow. Company seems to short change certain areas instead of putting worth a real value for price paid
Drees Homes responded:
Michael: Thank you for sharing your experience. We take all customer concerns seriously and strive to address any warranty items as quickly as possible. Yard and drainage issues can sometimes require attention during more temperate times of the year, which may cause delays, but we want to make sure your concerns are properly resolved. Please contact our Customer Care team so we can review your concerns with you and create a work order for follow-up. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Poor Experience
- Julie D.
- Verified HomeBuyer
- July 16, 2025
- Wake Forest, NC
I feel like I have been mislead in the process of purchasing this home. I asked about having a realtor and was told I didn’t need one. In the design center, I was presented with the high end items. I didn’t realize I was making selections that put my home higher than other homes. I was sold a premium lot that I’m now dealing with kudzu which will take over my yard if not taken care of. This has been a terrible purchase.
Drees Homes responded:
Thank you for sharing your concerns. We understand that purchasing a home is a significant decision, and we’re sorry your experience has not met your expectations. Your final home price reflects the specific selections you made during the process, including a premium lot with a wooded tree line—features that typically add value and appeal. While the neighborhood’s average home price is slightly lower (by $15K), individual prices vary based on lot selection, structural options, and design upgrades. During the process, you were given the option to cancel the contract with the understanding your deposit would be forfeited, but you chose to proceed. Also, in NC, having a realtor represent you in a home purchase is not a legal requirement. The decision to proceed without a realtor was entirely yours, and we respect that choice. Our team was always available to answer questions and support throughout the ...
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
none
- Anonymous
- Verified HomeBuyer
- April 19, 2025
- Union, KY
The quality of finish work was subpar and disappointing. There was a general lack of quality control in finishing our home. It has required numerous onsite visits by Drees and their subcontractors. For the amount paid, new construction homes should have much better quality. We understand in any new construction there wilkl be minor items, but our home had everyting from poor flooring installation, forgotten items, poor HVAC, missing critical mechanical items, severely poor drywall and mud work, tile and chauking and grout work was sloppy. Overall, we regret our purchase of this Drees home.
Drees Homes responded:
Hello - We take feedback like this very seriously, as we strive to deliver quality homes our customers love. Please know we have escalated your review to our local leadership team, who advised that our team is working diligently to rectify your concerns. Unfortunately, some items are on backorder, but we are working as quickly as possible to resolve any issues. Should you need anything in the interim, please contact Customer Care by phone or email so we can assist you. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Bad. Bad. Bad experience.
- Anonymous
- Verified HomeBuyer
- February 21, 2024
- Hamilton, OH
Subpar qualities and craftsmanship poor. Paint speckles on expensive stainless steel appliance and paint spots on dark hardwood. First month of move in, master shower water leaking into closet. After one patch up job, there was still a leak. Fixing pending. Brick walls had to be teared down and redo. Poor paint job. Lack in quality control.
Drees Homes responded:
Hello - Customer satisfaction and quality are extremely important to us, and we apologize that we fell short of your expectations. Please know our Customer Care Team is committed to rectifying your concerns and ensuring that the necessary measures are taken to uphold our standards of quality control. Should you need further assistance, please contact your Customer Care Representative by phone or email so that we can assist you as quickly as possible. ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Buyer Dave
- David F.
- Verified HomeBuyer
- October 13, 2023
- Avon, IN
Would not recommend this builder
Drees Homes responded:
David - We take every customer comment very seriously, and we have shared your review with our Indianapolis-area leadership team so that they are aware of your feedback. Please know our Customer Care Team is always available to assist you; please feel free to reach out to your representative if you have any specific concerns. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Quality issues in the build
- Anonymous
- Verified HomeBuyer
- February 07, 2023
- Thompsons Station, TN
Punch list items are numerous with very delayed or little to no response
Drees Homes responded:
Hello - Please know that we take reviews like this very seriously, and we are always looking for ways to enhance the home building experience. Additionally, our Customer Care Team is always happy to assist you. Please feel free to reach out to your Customer Care Representative if there is anything specific we can help you with. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Narrow Reviews by Area
- Akron, OH - Coming soon!
- Cincinnati, KY (208)
- Cleveland, OH (82)
- Indianapolis, IN (74)
- Jacksonville-St. Augustine, FL (46)
- Nashville, TN (71)
- Raleigh-Durham-Chapel Hill, NC (48)
- San Antonio, TX - Coming soon!
- Washington, VA (51)
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