Fulton Homes Reviews in Phoenix Mesa, AZ

The Sales and Project Manager have been great to work with and the support staff has been excellent. They have all been trustworthy and very responsive to issues we have raised. Fulton lost points on their workmanship and materials. Their painters were subpar.

Our home is beautiful and well constricted. There were some issues due to supply chain problems. We were not able to get some appliances we ordered and moved in without an oven. We were ok with this as we were made aware of these issues ahead of time. When we moved in the kitchen faucet was not working correctly. I would have have thought this would have been seen when installed but I guess it was not tested. Took over a month and three service calls to get corrected. If you buy a spec home ask what is included and what options are not available.

It appears that several of the subcontractors Fulton used did not do a good job. There are many finish issues we are still working through: many paint problems, unfinished wall corners and baseboard ends, and grout issues to name a few. We are happy with our new home, but the number of minor errors is frustrating. In some cases we may choose to live with the issue because now that we are moved in fixing them is difficult.

Although we are still waiting for items to be addressed, I think everyone is doing the best they can. Material shortages and Covid is not helping. The biggest disappointment was working with Poco Verde landscaping. Customer Service is very lacking and working with Peggy was very unrewarding. We always felt that we were putting her out. We ended up going to another company to get our backyard landscaping done as Poco couldn't give us time. It would be nice if we had more than one company to choose from. They behaved as though they didn't have to work for our business. Basically, it was, "if you don't like it, go somewhere else". So we did. ... More

Frustrating building during a pandemic. Many issues were related to the supply chain. We would have appreciated a more responsive effort to "keep us in the loop" related to building and supply delays regarding our home. Our sales person, Susan, communicated as well as possible...she just did not have the information, from others, that she needed to keep us informed. We are still, after closing, waiting on items to be finished and delivered. Post close, the building superintendent has been fantastic and very accessible for us. This is much appreciated.

This is our 2nd home with Fulton. We've enjoyed both.

Good quality builder. Our seller rep Rob was fantastic and we were treated great. Pricing a little high but worth it in the end product.

Overall Fulton builds a good home. I really enjoyed working Ed. I wish the landscaping design had been included in the home buying process and that a few finishing touches were completed with a greater degree of quality. It is a bit of a hassle to have to arrange for completion of your front yard landscaping. You are given a timeline to get HOA approval on the design beforehand then you must pay out of pocket, then you must get HOA approval after completion before you are reimbursed funds Fulton leaves in care of the HOA. If you can't get the work completed within the specified timeframe you forfeit them and you will not be reimbursed for what you had to pay out of pocket. I have had to make multiple calls to ensure the HOA got my approval out in a timely manner and, I have had to stay after the landscaping company to ensure they get started in a timely manner. I am now over two months out from closing and my yard is still bare. That being said I am excited to see what my yard looks like once it is completed and I anticipate that it will be completed prior to the deadline. ... More

Tile floor laid after floor trim on walls leaving poor paint trim. cabinet door finish not consistent. bottom door weather strip damaged during construction. Patches in walls paint obviously outstanding.

The builder is very good and the staff are great. I would not recommend Homeowners Financial we went through a very rough and awful process,They were very rude and no patience at all. Not knowledgeable at all. Never heard from them after 6 months. Thanks to Albert we were able to buy our house through OnQ Financial with Phyllis awesome team definitely recommend it. Thanks to them they were able to make it happen. Also the painters forgot about our back home to painted. We ares till waiting for them. Also Poco Verde wouldn't recommend them as well, I'm waiting for a month for when they are going to start the front yard and the designer forgot to submit the paperwork to AAM. I started the process since June. They are barely send the papers after I contacted the community manager many times then they contact her I almost lost the deposit from the front yard with AAM. But overall we are enjoying our home. Great location. ... More

Happy with process from start to finish. Would

Was disappointed in workmanship

Be prepared for parts of your contract to not be completed by the closing date.

Liked the ability to semi customize our home and choose options where other builders give you a cookie cutter home.

Marc was awesome helping us with the minor issues we found during inspection and after we moved in.

Easy to work with...Available to assist...great quantity of options to select from...Resolved to do the best in the construction process...

Fulton Homes are beautiful. I recommend them to anyone looking for a new home

The thing we love most about our home is that it increased $10,000 in value by the time they completed it from what we paid for it. Other features that Fulton homes have that a lot of other builders do not is the wood blinds that are standard throughout the house, the WiFi thermostat, and all the lights are LED. I also loved the huge 8'x 42" entry door. However, we were disappointed in some of the work the subs did. NOBODY cleaned up after themselves. The drywall mess was not cleaned up before the painter sprayed our trim work, resulting in chunks of debris on our trim. Floor tile was installed before they finished painting and no drop cloths were used. Mortar buckets were washed out over the sidewalk pavers leaving stains. Paper and garbage was dropped inside and out wherever subs were working and not cleaned up. The building supt made sure these items were fixed before we moved in, but if Fulton is going to toot their workmanship these issues need to be addressed. ... More

Fulton home buying process met my expectations and the finished home looks beautiful and well made.

I do love this new house but there are a lot of "buts." This is the third new house we have built - the other two were in Florida. Quite a difference. Some of the workers who built our house were very sloppy and careless. They opened the front door at one point and punched a huge hole in the wall with the doorknob. The garage floor has numerous stains from carelessness with materials. The builder was responsible for landscaping the front in Florida - and we had beautiful palm trees and plants. Fulton does none of the landscaping but offers $2500 when the owner finishes landscaping the front. To do a comparable job to what we had in Florida cost much more than $2500. I don't understand why cement block is not used to build houses in this heat and termite country. I had never seen a house built with sheets of Styrofoam used for insulation! Looks like two people did the texture on the walls - one from the top and one on the bottom. They met in the middle leaving a definite line. We had this redone. Wherever painters had to patch and re-paint it looked like they used a different type of paint - shiny finish as opposed to flat finish. We had this redone. Our beautiful granite counter top was not sealed! Water soaked right into it. Had to have it resealed. The outside trim under the roof needed to be repainted. The first painter who came to repaint talked on his cell phone the whole time and the paint job looked bad when he finished - many missed places. The second painter did a wonderful job. Poor quality control over all. Alex was our "go-to" person for the first 30 days. He was very responsive. ... More

The actual building of my home was great. The final walk through needs much more time to education homeowner on how to use the new appliances and the issues with electric dryer modifications that may have to be done if dryer is not new.

This is our second Fulton Home. We believe the overall value is good, the sales and design people were very good. This home seems to have been lost in scheduling for a period of time and it delivered about 4 months later than what was at first thought should work. There is what we believe is a major design error where the air conditioner compressor is located outside. We also do not understand why Centurylink is the internet supplier of choice. We along with other people have been very frustrated with our experience in getting our internet activated. On the flip side we love the design and quality of workmanship throughout our new home in Barney Farms. We are Snowbirds and will be back in AZ in October. We looking forward to meeting the people and the amenities in our neighbourhood again when we return. ... More

Art was wonderful to work with. He is patient and honest and was very helpful throughout the entire process. He is the consummate professional.

Overall, our experience working with Fulton Homes was good. Frustrating at times with all the delays getting our house done. Took an extra 7 months to get the keys to our home. Still missing screens for atrium doors and have a brand new dishwasher that has never worked. Had to have GE send out someone to inspect and ended up ordering 3 parts. After waiting 5-6 weeks for parts, they were installed and still dishwasher doesn't work. 4th part ordered and if this doesn't work, we are demanding a new dishwasher. Looking forward to the day when nothing else has to be fixed, adjusted or replaced.

This is the 2nd time I've bought a new home. In this experience, there were a lot of options that I could've included in my new home. I chose to remain conservative as much as possible but that wasn't easy. As we walked through each process, it was hard to imagine how much control I had in the placement, construction and options to build my new home. I know that constructing a new home is a lot of time involved in the process but Fulton Homes made that easy for me. They had already preselected many amenities and upgrades that I could add into my build. I didn't realize how many things I could add or upgrade until the day of my upgrading process. It took almost the whole day but I really needed the time to sort out through the whole process. In the end, I'm extremely happy with the build but regretted being too conservative in my thinking. There were a few things I wish I did add to the upgrade list that would've added value to my new home. Value being the happiness of a home I enjoy living in. I'm still happy but as each day goes by, I'm still having a fantastic time in my new surroundings, the friendly neighbors and the warm welcoming environment that AZ has given to us. Thank you Fulton Homes. ... More