Fulton Homes Reviews in Phoenix Mesa, AZ

Easy to work with...Available to assist...great quantity of options to select from...Resolved to do the best in the construction process...

If you've never had a new home built, there will be problems. Fulton does closely monitor the build to eliminate potential problems

Overall the home is great. The Fulton staff have been quick to respond to concerns. The paint in the home is the cheapest chalk like paint you can get. It shows EVERYTHING. If you have kids it would be a hot mess. We've built 3 homes and this one is the most cosmetically pretty one yet.

Fulton Homes are beautiful. I recommend them to anyone looking for a new home

I didn't have the full Fulton experience since I bought a model home. I was pleased with our sales rep. She was knowledgeable, responsive, and very pleasant to work with.

The process was great. The only issue was things that were not repaired after our blue tape walkthrough. I’d rather be told they wouldn’t repair certain things than having to spend time on them during the walkthrough.

The actual building of my home was great. The final walk through needs much more time to education homeowner on how to use the new appliances and the issues with electric dryer modifications that may have to be done if dryer is not new.

We received great attention and responsiveness at the start, the showings and help we received from all staff members was a good experience. There were times we had to be a little persistent to get the help we needed

This is our second Fulton Home. We believe the overall value is good, the sales and design people were very good. This home seems to have been lost in scheduling for a period of time and it delivered about 4 months later than what was at first thought should work. There is what we believe is a major design error where the air conditioner compressor is located outside. We also do not understand why Centurylink is the internet supplier of choice. We along with other people have been very frustrated with our experience in getting our internet activated. On the flip side we love the design and quality of workmanship throughout our new home in Barney Farms. We are Snowbirds and will be back in AZ in October. We looking forward to meeting the people and the amenities in our neighbourhood again when we return. ... More

Sales process was smooth. The community and the facilities provided are very good. Some of the items reported during the final inspection are still pending. The cabinet vendor is unresponsive. The GE appliances being provided does not meet quality standards. A damaged hood is still not replaced after 10 attempt

Overall I’m happy with the home and my interactions with the general contractor who oversaw construction. He was very responsive when I would reach out for updates. The sales team has also been helpful and almost always remember me by name when I see them. The common areas are well maintained and the community is beautiful. Some of the finishing touches were sloppy, left for me to remedy (paint splatters on flooring, construction cleanup very minimal) or difficult to submit for repair because you can only have one open repair ticket at a time. The sub-contractors who come to do repairs have so far not come with the supplies needed to complete the work. ... More

Our sales rep (Tom) was great, and I felt like he truly was our advocate. Post sales of taking care of tickets and getting things repaired is horrific. We've been in our house for roughly 3 months, and have taken care of 2 or 3 things out of about 12.

Art was wonderful to work with. He is patient and honest and was very helpful throughout the entire process. He is the consummate professional.

Sales department was great but customer service after closing has been disappointing. We are awaiting completion of several issues and Fulton is not responding in a timely manner.

Overall, our experience working with Fulton Homes was good. Frustrating at times with all the delays getting our house done. Took an extra 7 months to get the keys to our home. Still missing screens for atrium doors and have a brand new dishwasher that has never worked. Had to have GE send out someone to inspect and ended up ordering 3 parts. After waiting 5-6 weeks for parts, they were installed and still dishwasher doesn't work. 4th part ordered and if this doesn't work, we are demanding a new dishwasher. Looking forward to the day when nothing else has to be fixed, adjusted or replaced.

The delivery of the house was much slower than expected, the handover method was not good,

This is the 2nd time I've bought a new home. In this experience, there were a lot of options that I could've included in my new home. I chose to remain conservative as much as possible but that wasn't easy. As we walked through each process, it was hard to imagine how much control I had in the placement, construction and options to build my new home. I know that constructing a new home is a lot of time involved in the process but Fulton Homes made that easy for me. They had already preselected many amenities and upgrades that I could add into my build. I didn't realize how many things I could add or upgrade until the day of my upgrading process. It took almost the whole day but I really needed the time to sort out through the whole process. In the end, I'm extremely happy with the build but regretted being too conservative in my thinking. There were a few things I wish I did add to the upgrade list that would've added value to my new home. Value being the happiness of a home I enjoy living in. I'm still happy but as each day goes by, I'm still having a fantastic time in my new surroundings, the friendly neighbors and the warm welcoming environment that AZ has given to us. Thank you Fulton Homes. ... More

Our sales agent Jack is Fantastic. Our Superintendent Pat is very responsive and personable. The home price and value are good. When we moved in we had to clean. It's like they forgot to send the cleaner. Grout on the baseboards is pretty tacky. No care was taken with touch up paint as there were paint droplets all over the floor throughout the house. Our microwave hasn't worked since we moved in but we have to wait a month for a repair person? Overall it's a good house. Pat and his crew are ready to address issues.

Our sales agent Beth was amazing! Extremely responsive and always addressed matters quickly. We actually switched lots AFTER signing a contract and she facilitated the entire experience with ease. The design center experience with Arlene was also great. She addressed all issues when switching builds. After moving in, we had a few issues which is pretty normal and typical. However, we had a lot of HVAC problems which is a major part of the home and should have been treated as high priority given the extreme temps here in AZ. Chas Roberts had to repair our HVAC system 4 times and it still doesn’t seem to work properly. Gabe, our customer service agent provided by Fulton was great. Very responsive and I can tell he was genuinely trying to help us. The problem is that all the subcontracted companies don’t provide the same level of customer service or care as Fulton. All customer service requests take potentially weeks or even a month to address depending on the subcontractor. Most of the workers have a really bad attitude and don’t want to be addressing customer service issues. So existing customers like myself get stuck with low quality service and craftsmanship from the subcontracted companies. For example, the internet access provided by Fulton through Century Link is a low quality plan that made it extremely difficult to get technical support leaving us without internet for days. This will hinder anyone working or running a business from home. It feels like we were provided excellent quality service during the buying process but that quality diminished after moving in. ... More

A willingness to fix issues with the home

The sales associates don’t really have an idea of how long it will take to complete the build. I was told it’ll be done in November and I ended up receiving my keys Thanksgiving week.

After our 30 day of occupancy, we still have incomplete items from initial walk-thru. These include cabinet replacement and scratches. There are also paint touch ups and door sanding and painting that need to be completed. We must say we are very disappointed in interior door and cabinet quality. The stucco and paint repairs to popouts were very sloppy. The wrong paint was used. You can see exactly where repairs were made. These concerns remain on on the punchlist.

A struggle to get follow up after move in. Small repairs are difficult to get addressed. Can’t file work orders if they don’t close the last one. Only one request can be submitted at a time, even if they ignore your current request, your blocked from reporting issues, such as small leaks and it seems they are just very busy.

Our closing date was pushed back 2 months because of covid. We were lied to about our appliances. Our appliances were not ordered until the day AFTER our orientation. They’ve never come back to fix little things that were supposed to fixed at the 30 day mark. Other than that, the home is gorgeous and we are very happy that everything worked out.

overall good company to purchase a home for but once home purchase within the first week there where some issues with plumbing, and some other areas in the house like tile issues not have the spare paint that i was told to complete touch ups and the bathroom door in the master doesn't lock where currently still waiting to have repaired which currently has been around over 1 month going to 2. enjoying the house overall hope can get this things repair in a timely manner.