Fulton Homes Reviews in Phoenix Mesa, AZ

Our sales agent Jack is Fantastic. Our Superintendent Pat is very responsive and personable. The home price and value are good. When we moved in we had to clean. It's like they forgot to send the cleaner. Grout on the baseboards is pretty tacky. No care was taken with touch up paint as there were paint droplets all over the floor throughout the house. Our microwave hasn't worked since we moved in but we have to wait a month for a repair person? Overall it's a good house. Pat and his crew are ready to address issues.

A willingness to fix issues with the home

The sales associates don’t really have an idea of how long it will take to complete the build. I was told it’ll be done in November and I ended up receiving my keys Thanksgiving week.

After our 30 day of occupancy, we still have incomplete items from initial walk-thru. These include cabinet replacement and scratches. There are also paint touch ups and door sanding and painting that need to be completed. We must say we are very disappointed in interior door and cabinet quality. The stucco and paint repairs to popouts were very sloppy. The wrong paint was used. You can see exactly where repairs were made. These concerns remain on on the punchlist.

A struggle to get follow up after move in. Small repairs are difficult to get addressed. Can’t file work orders if they don’t close the last one. Only one request can be submitted at a time, even if they ignore your current request, your blocked from reporting issues, such as small leaks and it seems they are just very busy.

We love our new Fulton Home. The smart home features are great. General workmanship is solid. We have had a few issues. One small electrical issue that is to be expected with a new home. Issue with sliding glass door, which seems that it may be a recurring issue due to materials used. Fulton could be quicker in response time. Overall, Marlin and all of the contractors have been great to work with.

For the most part we love the house. I wai sh quality was a bit better for the price.

We received great attention and responsiveness at the start, the showings and help we received from all staff members was a good experience. There were times we had to be a little persistent to get the help we needed

Overall I’m happy with the home and my interactions with the general contractor who oversaw construction. He was very responsive when I would reach out for updates. The sales team has also been helpful and almost always remember me by name when I see them. The common areas are well maintained and the community is beautiful. Some of the finishing touches were sloppy, left for me to remedy (paint splatters on flooring, construction cleanup very minimal) or difficult to submit for repair because you can only have one open repair ticket at a time. The sub-contractors who come to do repairs have so far not come with the supplies needed to complete the work. ... More

The delivery of the house was much slower than expected, the handover method was not good,

Our closing date was pushed back 2 months because of covid. We were lied to about our appliances. Our appliances were not ordered until the day AFTER our orientation. They’ve never come back to fix little things that were supposed to fixed at the 30 day mark. Other than that, the home is gorgeous and we are very happy that everything worked out.

Sales process was smooth. The community and the facilities provided are very good. Some of the items reported during the final inspection are still pending. The cabinet vendor is unresponsive. The GE appliances being provided does not meet quality standards. A damaged hood is still not replaced after 10 attempt

Our sales rep (Tom) was great, and I felt like he truly was our advocate. Post sales of taking care of tickets and getting things repaired is horrific. We've been in our house for roughly 3 months, and have taken care of 2 or 3 things out of about 12.

Sales department was great but customer service after closing has been disappointing. We are awaiting completion of several issues and Fulton is not responding in a timely manner.

Our sales agent Beth was amazing! Extremely responsive and always addressed matters quickly. We actually switched lots AFTER signing a contract and she facilitated the entire experience with ease. The design center experience with Arlene was also great. She addressed all issues when switching builds. After moving in, we had a few issues which is pretty normal and typical. However, we had a lot of HVAC problems which is a major part of the home and should have been treated as high priority given the extreme temps here in AZ. Chas Roberts had to repair our HVAC system 4 times and it still doesn’t seem to work properly. Gabe, our customer service agent provided by Fulton was great. Very responsive and I can tell he was genuinely trying to help us. The problem is that all the subcontracted companies don’t provide the same level of customer service or care as Fulton. All customer service requests take potentially weeks or even a month to address depending on the subcontractor. Most of the workers have a really bad attitude and don’t want to be addressing customer service issues. So existing customers like myself get stuck with low quality service and craftsmanship from the subcontracted companies. For example, the internet access provided by Fulton through Century Link is a low quality plan that made it extremely difficult to get technical support leaving us without internet for days. This will hinder anyone working or running a business from home. It feels like we were provided excellent quality service during the buying process but that quality diminished after moving in. ... More

overall good company to purchase a home for but once home purchase within the first week there where some issues with plumbing, and some other areas in the house like tile issues not have the spare paint that i was told to complete touch ups and the bathroom door in the master doesn't lock where currently still waiting to have repaired which currently has been around over 1 month going to 2. enjoying the house overall hope can get this things repair in a timely manner.

My wife and I had an amazing home buying experience with the Fulton Team. However, once we moved into our home, we kept noticing small (and some big things) that were carelessly done. As we continue to clean and inspect our home, we are finding more and more of these small little imperfections that continue to feed some of our frustrations. The worse has been the HVAC system. This is a brand new system that shouldn't be experiencing issues yet we've had to schedule 4+ appointments and take time off work in which the service technician either never shows up or they show up hours after the time frame set during the appointment booking. Issues with the HVAC system have resulted in our bill being (if not exceeding) $300. We've also had to have several other things in our home repaired or replaced. For some of these appointments, they didn't come with any of the necessary tools to complete the job (despite providing them with thorough explanations of what was wrong AND submitting pictures). In some cases, the person that was supposed to show up to fix something never showed up. So once again, I blocked out my day to be home for the service engineer to be stood up; once again, an entire day wasted. We love our home, we just wished they took more care making sure things were neatly done so buyers don't have to submit so many work requests. ... More

To many we made a mistake at the design center after completing the process. Home walk through was the worst experience ever and we built 4 homes prior to this one. Home was not show ready and had to have contractors come back and forth for two weeks.

the finishes and the cosmetic issues inside the home have been overwhelming and not addressed.

During the home orientation process, we expressed dissatisfaction with the quality of the Cabinetry installed in the home. The only explanation given is sometimes the Vendor changes the materials used. Wouldn't it make sense to also update the material located at the design center so that you know exactly what you are ordering. During the walk through you go through your home with a fine tooth comb and mark everything that needs to be addressed, only to find that only 20 percent was really addressed. By the time all the areas marked with a certain color tape were addressed, they had fallen off or not done at all. We order special items at the design center to be installed after the move in, the company doing the installation only gets a partial work order, because someone forgot to add the rest of the items ordered (now two days of time off work lost). The installer did such a horrible job and complained of having to do the install, we had to have another installer come by and fix what he did. 30 days later with no phone call to let us know how this issue was going to be addressed, I called Customer Service and our representative for our subdivision told me that this was an issue between us and the Vendor. We have open service orders that are still waiting to be addressed since 04/30/2021 with no communication as to when this may be taken care of. We are just a number to the Fulton Builder, so we have taken a number to see if and when we will be taken care of. ... More

Fulton Homes has strict guidelines that didn't allow me to add a fourth bedroom within the ten day period. Within that period I asked to move the service door and this could not be done. Overall the home has good value and the people were pleasant to work with!

Quality of kitchen cabinets is very poor. These are not custom cabinets as were advertised by seller. If known these were the cabinets that were being installed, would not have bought this house.

Our home design is beautiful. However there are many minor discrepancies and flaws. With that being said, the team does not hesitate to repair or address any of our issues.’ The idea of the craftsmanship is great but the execution of the craftsmanship is mediocre.

It took 9 months to complete the home. It seemed at times they were dragging their feet on the work. The quality is good but the paint job on trim is lacking.

It was a fine process. As a first time homebuyer, it was okay. Communication wasn’t very consistent but it wasn’t horrible. Not sure if I would be a Fulton Home again.