Fulton Homes Reviews in Phoenix Mesa, AZ

The inspection done with the very kind, Mr. Rick seems to be a waste of time. Orange tape everywhere, and the only thing they did was remove the orange tape. It's taken 4 months for them to finish the texture and paint, but many areas still left to be done, but waiting for pandemic to end, so they come back to finish. What once was a blissful experience, turned nightmare dealing with horrific crew in charge of vendors coming to the house. Thank goodness for people like Melanie P, and Martin, they seen to care.

Fulton builds a decent home but I was not prepared for the level of dishonesty from the sales office or the inexperience and multiple errors from the design center employees. My advice would be to get a copy of everything you sign by taking a picture of it with your cell phone. I signed one document and was never provided a copy. It disappeared and it caused a serious problem for me. If you can do upgrades through another contractor after you close, it will save a great deal of money. My closing date was delayed by 4 months (and it was prior to the virus). In all I would say that Fulton is a very big company and they sell plenty of homes so they really don't care about an individual client in a hot housing market. The message I was given was that if you complained about poor service, then Fulton can just cancel your contract and sell your home to someone else at a profit since this is a hot market. (and that is exactly what the VP threatened to do to me). I'm sure customer service will improve now that the market is slowing down due to the virus impact. I would also say that customer service since I moved into the home has been much better. ... More

Construction superintendent (Terry) was a joke.

We understand that it's unreasonable to expect perfect work when there are hundreds of workers doing thousands of jobs. On our walkthrough we were told to expect things to be fixed, to be made right. Great! But most things weren't made right, most issues weren't resolved. For example, if they would just fix our upstairs floors, and put in our keypad entry on our garage, we could live with a lot of the lesser issues. We were told to submit requests into the system, which we did, and that in time these issues would be addressed. A few got acknowledged. Great! But many, we don't even know if they've been seen. We haven't gotten acknowledgement that Fulton is aware of these issues, and any ETA on working on them. It's frustrating to live in house with issues that should have been fixed before we moved in. It's frustrating to not know when these issues will be addressed, or even if they've been seen. When we put in a request asking where our document listening the issues went, and whether or not we should resubmit the document, and where we are at in dealing with any of the issues listed in the document, we got no acknowledgement of this request. We understand everyone is extremely busy, but meanwhile we're not only living with frustrating issues, but we don't even know if they've been acknowledged or what we're supposed to do. ... More

My new Fulton home is my 3rd new build and my 1st by Fulton; it will be my last by Fulton. I don't blame Fulton Homes for any of the delays or shortages; clearly not their fault. There are a great many things though that are well within their control that I I feel could have been handled better. Fulton Homes believes in covering up mistakes, not actually fixing them. If they can hide the problem with paint or caulking then you can rest assured that's what will happen. I have 3 doors in my house where the door jams on one side of the door don't sit flush with the wall....all they did was fill in the gap with caulking. That will eventually crack and shrink and will be a problem for as long as I own the house. Base boards and casing. Can't say "wow' enough. Lots of putty that was never sanded down and just painted over. I was told by the Superintendent that I wasn't going to get a perfect home and I needed to account for the "human error" factor. That is an amazingly bad excuse to explain away low standards and poor oversight. What really happened was the holes got puttied but never sanded. They then got painted over and that was all she wrote. Who's in charge to ensure they get sanded? The Superintendent or his Assistant. Maybe that was the "human error" I was supposed to factor in? The painters. Holly Hell. Worse I've ever seen. They don't use drop clothes, get splatter everywhere to include on the kitchen counters and cabinets, on the floor and the cut lines are as wavy as the ocean. When I brought the issue of the poor workmen ship of the painters up, I was told "I know, I know". Am I the only one who sees a problem here? I was told the painters have been a problem for awhile, but there is no one else to do the work. So Fulton, instead of hiring their own in house painting crews to ensure their "legendary Fulton Quality" home, they use crappy subcontractors who do poor work to save money. Fulton Homes recommended Poco Verde Landscape to do our front yard. They are Fulton Homes "preferred" landscape company. I hired them to put my front yard in. The communication with Poco Verde wasn't good. We left their office believing the front yard cost would just be rolled into the mortgage. It wasn't. We had no reason to believe it would be as the extended driveway and artificial turf got installed but we were told everything else we would have to pay for out of pocket. Poco Verde wanted over $4k to finish the work. We went with a different company and paid a lot less for better work. Fulton Homes "recommend" means nothing to me anymore. We did the buyers walk and found several things wrong with the house. Some were minor, some not so much. They listed them all. ... More

The time frame was off due to workers not wanting to work so that hurt the industry when they set a move in date

The model homes are done perfectly your home will not be done that way.

From a hospitality standpoint, literally every person we have met and dealt with has been polite, courteous, and has provided exceptional customer service. We would like to personally recognize Albert over at the sales office. This man truly seems to care about his clients, always remembered our names, and always made us feel welcome. Now, on to Fulton Homes as our builder. Our discontent began with something as simple as having the incorrect Elevation on the sign in front of our lot. We would like to think that before construction the error would’ve been rectified but given our experience further down the road we don’t think so. This small error was the first “sign” of things to come. Not long after our Design Center appointment, my wife and I gave an upgrade a second thought and decided to call Albert to see if it would be too late to add. The upgrade was for the extra padding in our carpet. Albert made a call and he was told that it was too late as “the order was already submitted.” Not a big deal, this was our fault for not having decided at the center. We had our frame walk soon after where we ran into two major issues. First, there was an opening for a garage service door. We had opted out of that but figured if the opening is already there, it would probably cost more money to fill in the opening than it would to just add the door. Rick, made a call and was informed that if we wanted to keep it we had to pay for it. Sure, this makes sense. What bothered us was the fact that this change could be made but at this point in the construction but our upgrading carpet padding could not. This was the first time we felt undervalued by Fulton Homes. We respectfully declined and asked Rick to ensure that opening was filled properly and to update us with pictures, which he did. Another major issue we ran into during our frame walk was the grouting sealing the framing before drywall. Holes literally throughout the entire base of the house, we could not believe the lack of quality here. Rick saw it right away and we walked the whole house together. Rick had his workers go out and take care of that within the week. Rocio and I came back a couple of weekends later to STILL see holes. We communicated to Albert who communicated to Rick and this issue was eventually resolved. The list unfortunately goes on after that. The metal lath was not done properly in a lot of areas ESPECIALLY the corners, that also included the weep screed. Corners weren’t edged off like they were supposed to, there were sharp edges sticking out for the most part. The wire wasn’t tucked in around windows as they should. Some of these, not all, were taken care of after we pointed out said issues. Since not all of the areas of concern were addressed, we have some wire and the weep screed corners sticking out of the stucco in certain parts of the house. This doesn't include the issues we had with the incorrect sinks in the bathrooms that had to be replaced a few times and our master bath shower panels that were incorrect. Delivery of home: As much attention as we try to place on the final walkthrough before delivery, inevitably we were going to miss some items. Some items unfortunately you don’t notice until you conduct an in-depth cleaning. Outside - While moving we noticed that the walkway leading up to the house is not leveled and is slanted TOWARDS the home instead of away, which is concerning for those days of rain. The folks that did the pavers in the front didn’t level them and just tacked on the pavers on top of the dirt. You can see the difference in the installation compared to our neighbors. We also have an unnecessary ditch in front of our gate. Should’ve been patched back up with dirt and the gate should sit higher than where it is. Inside the home we’ve found some issues that seem minor but honestly shouldn’t have been issues to begin with. We noticed when we cleaned that the kickboard was not nailed in correctly and bends inward. The other large item was the craftsmanship of the tile. We were very disappointed when we notice how uneven the tiles are around the home, one of our tables wobbles because of differentiating heights of each tile, in some locations you can see how the spacing in between the grout is inconsistent narrowing in some locations, misalignments, cracks in some of the tiles and lack of grout in some areas. Enough to where you can feel the corners of each tile while walking barefoot. In addition to other issues with the painting and the overall details of home. John, has gracefully been helping us out with some of these issues however we feel that there should be more care placed in who does the work since one of the values is craftsmanship. Had my wife not been 32 weeks pregnant we more than likely wouldn’t have taken the keys until the home was up to the standards Fulton Homes advertises. We were greatly disappointed in the quality we received when we moved considering what we’ve invested in the home. This is not our first new build and honestly, at a lower price range we received better quality with our previous builder. I don’t know if anything will come of this review however, we hope this helps create more consciousness so that the newer homeowners don’t have to go through the same issues we did. We will reiterate the fact that everyone we’ve dealt with at Fulton has been great and has provided great customer service with the exception of the landscape company Fulton is partnered with (Poco Verde). Contacted them and till this day they haven’t reached out which forced us to use another landscape company. ... More

The home was nowhere near ready when we moved in. It has been very inconvenient having workers come back for warranty work that should have been prior to closing. It has been over five months now and we are still waiting for things to be fixed that we brought up during construction.

The website advertised the ability to customize my house, but I was told on the phone that was not an option due to the market. Then it should be taken down from the website. Items have not been corrected since orientation. RO system and Water Softener were not turned on. No insulation for garage. Trash all over neighborhood, not construction debris, but trash (soda bottles, candy wrappers, etc.)

Matt has been the saving grace for our home building experience. But we still have several issues that need taken care.

Delays. Lack of communication. Not having any information or knowledge about delays. Practically pulling out teeth to get workmanship issues fixed after house was completed. Waiting months and months for simple issues to be resolved before and after completion. Meanwhile Fulton model homes soared through completion without issues or delays. Feel forgotten after our home has been completed. Almost as if Fulton got their money from the lender and never looked back.

I have found that Fulton Homes have let me down in responding to items that have not been corrected or completed with my home. I was very disappointed in the design center help that I received. More disappointed in Fulton follow up.

There were unfinished items on the house at my orientation, and by move in they still weren’t fixed. The person who did my walkthrough wanted me to sign that everything was completed because he “promised it would all get done”. Everyone was so nice until I stood my ground and refused to sign that paper essentially stating something that was false. I demanded we write ALL unfinished items on there before I sign, and since I did that it’s like a switch flipped in their attitude. They’ve been rude, and it’s now 45 days later and still waiting on some of the items to be fixed. Also, Fulton design center will tell you that upgraded items have features that they actually don’t.. just to get your sale (I’m sure they make commission on the total of add ons). I was sold on a certain level of cabinets because I was told by the “design expert” that the doors would be flush when they close- more modern look. He assured me that the doors that open into the same cabinet would be flush together. The only space would be between cabinet doors that were opposite if that makes sense. So basically where it skips to the next cabinet there would be a gap between the doors, but when the doors open together those would be flush. Well now, only 3 of my cabinets in my kitchen are flush. The rest are gapped and it’s looks so wonky and ugly! They’re claiming that the size of the cabinets In The other spots cannot have those flush doors even though they do open together. Well, then don’t sell homeowners on a feature that can’t be accomplished in their home. They have access to the floorplan, everything. They should have known better to sell on a feature that couldn’t be installed in my home. Now I paid about $5000 for cabinets that are not what I was sold on, and they look ridiculous. I’ve been discussing with customer service and it’s turning into a he said she said situation and they’re saying basically there’s nothing they can do. I wrote on my inspection prior to signing on the home that these were not the cabinet doors I paid for. Something needs to be done to correct this! ... More

The builder over all is good. However, they do things the cheap way. Make sure you take a close look at your range hood. They are too cheap to pull it forward so it is even with the upper cabinet. Instead, they leave it back with an extended cabinet, leaving unfinished cabinet exposed. All they would have to do is block it in the back and extend the vent. Again, do it the cheap way instead of the right way. Upper management's response was terrible and has shown me why I will not buy another Fulton Home.

Fulton uses 3rd party contractors to delivery services and appliances. These companies failed to contact regarding delivery times and are not flexible to the customer. Fulton has yet to fulfill multiple appliance deliveries. Not a single item was fixed from walkthrough to taking possession of the home. Maintenance requests remain un-answered. While the housing market has boomed Fulton has used the COVID pandemic to under serve their commitment to the customer.

We have been in our home for over a month now and we are still waiting for them to fix things that were addressed during the walkthrough.

Construction manager is not trustworthy, no quality control. Instead of repairing correctly they try to cover it up. Don’t go by model home because the quality built in field is not the same. Rick from customer service is great but he should not have to finish the house. Director of customer service tells you “ that’s just the way it is”. Not the same company that they used to be.

Patience a lot of it

We chose Fulton b/c of the floorplan of the Raymond model. Based on other builders floorplans, that was the best that worked for us. We would of made some changes if we could but weren't allowed as we chose a "quick move" that wasn't really a quick move in our opinion especially since houses that started after ours were ahead of ours or completed before ours. It wasn't like we were late on payments or appointments etc. During the process and our continuous search for a new build up until the week of orientation (as we didn't trust the responses we were getting from either sales people or Fulton), we saw many homes and found that their craftsmanship did not match Fulton's. Our inspector at pre-drywall did say that Fulton is one of the better builders (which we didn't know at the time we signed). We understood that dates move but the lack of communication was terrible. All we asked was to be kept in the loop so we could make certain decisions. Since we weren't, it cost us significant amount of rent increases since we couldn't lock into a longer agreement b/c the timeline kept moving when they knew well that the dates they kept providing were never going to be met. Aesthetically, we love the community and color schemes of the houses compared to other builders' communities. Overall, we didn't find many issues inside the house (yet). We do have some work orders in which we did alert the sales team/PM prior to orientation that there were issues but clearly they were ignored, hence the work orders. Since move in, we haven't found too many new issues. Our cabinet doors all hit each other so they need to be adjusted, The crown molding on the top was installed improperly so the door doesn't close correctly (was marked during the orientation but the lady thought it was just missing the rubber stopper). One of the sink drains that allegedly was fixed by the PM himself, wasn't fixed (took him at his word), which is my fault, I had to fix myself. We are not happy that the screen sliders installed were bent and broken. That's poor quality review on Fulton's side. No one would be ok with the screens we received. We aren't happy with the porch pavers, Many are loose, and we definitely got the left over pavers from the previous homes b/c the pattern layout stop using one of the sizes. Windows are cheap, not that they don't work or are installed wrong but they are the cheapest. Our island counter top is being replaced due to a defect that we brought up when it was first installed in the process which again was ignored and now we have to waste time taking off to schedule the various appointments that are needed. Most of this stuff could have been avoided by the time we moved in but we were ignored. ... More

We loved our sales representative Tom but after him it goes downhill. The attention to detail just wasn't there. Even the day of our final walk through the gentleman said he has never seen such poor attention to detail. Doug Fulton is to far removed to see that his company is on the downhill slide unless they focus on detail.

This was the most stressful home buying process I have ever heard of. The communication throughout the process was a joke. Any time we were told something the following week we would be told that those items were never spoken about. Our salesperson made it to where I never want to experience another home buying process.

My experience was not what I was expecting overall for a new home.

My husband and I relocated from another state and decided to go with new construction. Let me start off with saying that Tracy is amazing to work with. Her energy and positivity is a breath of fresh air. Alex and Travis are knowledgeable, hard working, friendly and a joy to work with. Up until a week before my closing, I had a great experience. Alex would always check in with us when we were visiting the house during the construction and inform us of what was going on. In the beginning, we were excited and very happy. Then came the day of our buyer walk and education with our customer service rep, Darren. I use customer service in a very loose term because he was anything but customer satisfaction driven. We had a home inspection completed the day prior to our walk thru. I was happy to learn from Alex that he and his team had already addressed many of the findings in the home inspection, however Darren was not pleased we had gotten a home inspection. Darren made comments about us getting a home inspection within the first 90 seconds of meeting him. Darren made it clear that we should not have paid for a home inspection. (I am very happy we did and let's face it, you should never buy any home without completing a home inspection). Darren made several off hand comments before we started our walk thru, to the point where my husband text me and said, wow this guy is rude. Let me preface with this information before I continue with my review, I have been a licensed Realtor for 17 years, have sold over a thousand homes and am contracted with HUD to complete visual home inspections. This is not the first new home construction my family and I have purchased and is about the 50th new home transaction I have been involved in. To say I am thorough in my walk thru inspection would be an understatement. Darren and I started the inspection in the kitchen. The quality of the cabinets is subpar, I found issues with many of the drawers and cabinet doors. As we are going through the house, I am opening and closing every window, turning on all the plumbing fixtures and opening/closing all the doors. My thoroughness was grinding on Darren. Half way through the inspection, Darren begins arguing with me and begins to yell at me. At this point my husband and Realtor who represented me in this transaction (yes even Realtors use Realtors lol) came from the kitchen area to see what the issue was, there was some cracking in the sheetrock that Darren couldn't see because the lighting was poor. My husband, not being familiar with how these walks go turned on the flashlight app on his phone to get a better visual and this is where Darren absolutlely lost it. Instead of explaining to my husband why he could not use a flashlight, he began yelling at him and grabbed his arm and attempted to remove my husbands phone from his hand. Darren then started yelling and told us he was done. Darren grabbed all of his belongings, placed them in his car and returned to grab the Fulton welcome mat and placed that in his car and left. Darren left with the orange tape, all of his notes, literally everything. Tracy arrived and was a complete sweetheart. Long story short, we had to start all over so that Alex, Sam and Travis could make notes on what to repair. What should have taken 90 minutes ended up taking about 3.5 hours. No one from Fulton called us to apologize or see how we were feeling after this happened. When we went to pick up keys, staff was actually joking and laughing about this, some staff inferring that Darren was a hot head. I was told by Darren that the home would be professionally cleaned before we moved in, the home was not cleaned. I spent about 6 hours on our move in day cleaning. Travis has been amazing addressing all of our concerns about the repairs needed after we moved in, but in reality, the amount of work orders I have had to put in are high for a new construction home. The home has a rat problem, something I asked about during the initial walk thru and was told there were no rodents. When we brought the issue to Fulton Homes, the matter got escalated to the Director of Customer Service Gerard, he left me a voicemail on 10/7/2023, I left him a voicemail that same day and have yet to receive a call back from him. As of 10/19/23, Fulton Homes has not addressed the pre-existing rodent problem that was present at this house before we received our keys. To be clear, I understand we are in new construction, next to vacant land and there are going to be rodents, but this problem is larger than a few rodents here and there. We have addressed this issue ourselves. Am I happy with my home? Yes because I absolutely love my lot location and my floorplan. Would I recommend anyone else to buy a Fulton home, no. I have told several friends and clients of my experience and suggest they go look at other builders (there's definitely a lot to choose from)! The most disappointing factor for me is I chose to buy a Fulton home because I believed in their business model, have heard from so many people that they are the best builders in the area and was told I would never regret buying a Fulton home. Well, if they are the best in the business here, I cringe to see what the experience and quality is with another builder. ... More

To be fair, maybe this is just the norm. But taking almost a year and a half to complete practically ruined the experience of buying a first home. Even after purchasing the home, it still took a week to get final touches done on something that was said to only be a day, which delayed moving in even further. The house overall is nice, but corner were clearly cut. I hate to say it but even after some time in the house I still have buyer remorse.