Fulton Homes Reviews in Phoenix Mesa, AZ

We have had 1 breaker already changed due to incorrect breaker amperage for a double oven. A 20 Amp Breaker was installed initially and had to be changed out due to using both ovens tripping the breaker. Currently have an issue with a 15amp breaker for 2 bedrooms and bathroom. Shower floor was pooling on either side if the drain, when repaired it was a very lazy person that did it. Even the last day they were supposed to be here at 8am, they showed up at 11am and when I opened the door he stated we decide to come a little later. WHAT!? You decide when to come work in my home thats why we have a schedule. Floor looks like crap and even some tiles are raised and we have to step carefully to not slice our feet. A vanity was installed and is missing the front kick board. Paint spray on our expensive flooring. Fulton needs to get reputable trades companies to work with nit just the lowest bidder. You get what you pay for. ... More

I have built 3 homes but this is the first with Fulton. The whole experience was not horrible but they are the worst of the 3 for sure. There are a lot of promises but only some delivery or execution.

Several issues early on that you shouldn’t have with a new build

Working with Ali has been a pleasure. The workmanship, responsiveness, and their lenders can have improvement. The workmanship looks rushed with many errors and I understand we are in a pandemic, but it could have been done better. Not to mention trying to get someone in to fix these items has been drawn out. There has been positives in the experience of purchasing this home, but there has many opportunities for future purchasers

the process was decent - the follow up on fixing items after closing is sub par

Minor issues-too long to get fixed that affects our daily routine.

Due to COVID issues we have not been able to travel to Arizona to see the new house so we are unable to provide accurate feedback at this time. If you could delay the survey request by approx 4-5 months it would be appreciated.

House handed over with many items incomplete. It’s now over one month and these items are still in abeyance. Project manager seems to be unaware or is incompetent. Waiting to see what will happen now.

For the most part it was a reasonable experience. Everything went good until we closed & it seemed like we just got put on the back burner. We were never getting responses on the online portal/warranty & then whenever we did & were told someone would be by the house on a specific day, no one would show up.

I felt like I was a number and not a customer. I had to point out many issues that needed to be corrected before construction could/should continue. The resolution of walk-though punch list items has taken much longer than expected.

The home and floor plan are beautiful. But this builder is too busy to pay attention to detail and provide a clean move in ready home. If you have a simple repair, be prepared to wait weeks. Or make appointments and don't show up.

The inspection done with the very kind, Mr. Rick seems to be a waste of time. Orange tape everywhere, and the only thing they did was remove the orange tape. It's taken 4 months for them to finish the texture and paint, but many areas still left to be done, but waiting for pandemic to end, so they come back to finish. What once was a blissful experience, turned nightmare dealing with horrific crew in charge of vendors coming to the house. Thank goodness for people like Melanie P, and Martin, they seen to care.

Fulton builds a decent home but I was not prepared for the level of dishonesty from the sales office or the inexperience and multiple errors from the design center employees. My advice would be to get a copy of everything you sign by taking a picture of it with your cell phone. I signed one document and was never provided a copy. It disappeared and it caused a serious problem for me. If you can do upgrades through another contractor after you close, it will save a great deal of money. My closing date was delayed by 4 months (and it was prior to the virus). In all I would say that Fulton is a very big company and they sell plenty of homes so they really don't care about an individual client in a hot housing market. The message I was given was that if you complained about poor service, then Fulton can just cancel your contract and sell your home to someone else at a profit since this is a hot market. (and that is exactly what the VP threatened to do to me). I'm sure customer service will improve now that the market is slowing down due to the virus impact. I would also say that customer service since I moved into the home has been much better. ... More

Construction superintendent (Terry) was a joke.

We understand that it's unreasonable to expect perfect work when there are hundreds of workers doing thousands of jobs. On our walkthrough we were told to expect things to be fixed, to be made right. Great! But most things weren't made right, most issues weren't resolved. For example, if they would just fix our upstairs floors, and put in our keypad entry on our garage, we could live with a lot of the lesser issues. We were told to submit requests into the system, which we did, and that in time these issues would be addressed. A few got acknowledged. Great! But many, we don't even know if they've been seen. We haven't gotten acknowledgement that Fulton is aware of these issues, and any ETA on working on them. It's frustrating to live in house with issues that should have been fixed before we moved in. It's frustrating to not know when these issues will be addressed, or even if they've been seen. When we put in a request asking where our document listening the issues went, and whether or not we should resubmit the document, and where we are at in dealing with any of the issues listed in the document, we got no acknowledgement of this request. We understand everyone is extremely busy, but meanwhile we're not only living with frustrating issues, but we don't even know if they've been acknowledged or what we're supposed to do. ... More

My new Fulton home is my 3rd new build and my 1st by Fulton; it will be my last by Fulton. I don't blame Fulton Homes for any of the delays or shortages; clearly not their fault. There are a great many things though that are well within their control that I I feel could have been handled better. Fulton Homes believes in covering up mistakes, not actually fixing them. If they can hide the problem with paint or caulking then you can rest assured that's what will happen. I have 3 doors in my house where the door jams on one side of the door don't sit flush with the wall....all they did was fill in the gap with caulking. That will eventually crack and shrink and will be a problem for as long as I own the house. Base boards and casing. Can't say "wow' enough. Lots of putty that was never sanded down and just painted over. I was told by the Superintendent that I wasn't going to get a perfect home and I needed to account for the "human error" factor. That is an amazingly bad excuse to explain away low standards and poor oversight. What really happened was the holes got puttied but never sanded. They then got painted over and that was all she wrote. Who's in charge to ensure they get sanded? The Superintendent or his Assistant. Maybe that was the "human error" I was supposed to factor in? The painters. Holly Hell. Worse I've ever seen. They don't use drop clothes, get splatter everywhere to include on the kitchen counters and cabinets, on the floor and the cut lines are as wavy as the ocean. When I brought the issue of the poor workmen ship of the painters up, I was told "I know, I know". Am I the only one who sees a problem here? I was told the painters have been a problem for awhile, but there is no one else to do the work. So Fulton, instead of hiring their own in house painting crews to ensure their "legendary Fulton Quality" home, they use crappy subcontractors who do poor work to save money. Fulton Homes recommended Poco Verde Landscape to do our front yard. They are Fulton Homes "preferred" landscape company. I hired them to put my front yard in. The communication with Poco Verde wasn't good. We left their office believing the front yard cost would just be rolled into the mortgage. It wasn't. We had no reason to believe it would be as the extended driveway and artificial turf got installed but we were told everything else we would have to pay for out of pocket. Poco Verde wanted over $4k to finish the work. We went with a different company and paid a lot less for better work. Fulton Homes "recommend" means nothing to me anymore. We did the buyers walk and found several things wrong with the house. Some were minor, some not so much. They listed them all. ... More

The time frame was off due to workers not wanting to work so that hurt the industry when they set a move in date

The model homes are done perfectly your home will not be done that way.

From a hospitality standpoint, literally every person we have met and dealt with has been polite, courteous, and has provided exceptional customer service. We would like to personally recognize Albert over at the sales office. This man truly seems to care about his clients, always remembered our names, and always made us feel welcome. Now, on to Fulton Homes as our builder. Our discontent began with something as simple as having the incorrect Elevation on the sign in front of our lot. We would like to think that before construction the error would’ve been rectified but given our experience further down the road we don’t think so. This small error was the first “sign” of things to come. Not long after our Design Center appointment, my wife and I gave an upgrade a second thought and decided to call Albert to see if it would be too late to add. The upgrade was for the extra padding in our carpet. Albert made a call and he was told that it was too late as “the order was already submitted.” Not a big deal, this was our fault for not having decided at the center. We had our frame walk soon after where we ran into two major issues. First, there was an opening for a garage service door. We had opted out of that but figured if the opening is already there, it would probably cost more money to fill in the opening than it would to just add the door. Rick, made a call and was informed that if we wanted to keep it we had to pay for it. Sure, this makes sense. What bothered us was the fact that this change could be made but at this point in the construction but our upgrading carpet padding could not. This was the first time we felt undervalued by Fulton Homes. We respectfully declined and asked Rick to ensure that opening was filled properly and to update us with pictures, which he did. Another major issue we ran into during our frame walk was the grouting sealing the framing before drywall. Holes literally throughout the entire base of the house, we could not believe the lack of quality here. Rick saw it right away and we walked the whole house together. Rick had his workers go out and take care of that within the week. Rocio and I came back a couple of weekends later to STILL see holes. We communicated to Albert who communicated to Rick and this issue was eventually resolved. The list unfortunately goes on after that. The metal lath was not done properly in a lot of areas ESPECIALLY the corners, that also included the weep screed. Corners weren’t edged off like they were supposed to, there were sharp edges sticking out for the most part. The wire wasn’t tucked in around windows as they should. Some of these, not all, were taken care of after we pointed out said issues. Since not all of the areas of concern were addressed, we have some wire and the weep screed corners sticking out of the stucco in certain parts of the house. This doesn't include the issues we had with the incorrect sinks in the bathrooms that had to be replaced a few times and our master bath shower panels that were incorrect. Delivery of home: As much attention as we try to place on the final walkthrough before delivery, inevitably we were going to miss some items. Some items unfortunately you don’t notice until you conduct an in-depth cleaning. Outside - While moving we noticed that the walkway leading up to the house is not leveled and is slanted TOWARDS the home instead of away, which is concerning for those days of rain. The folks that did the pavers in the front didn’t level them and just tacked on the pavers on top of the dirt. You can see the difference in the installation compared to our neighbors. We also have an unnecessary ditch in front of our gate. Should’ve been patched back up with dirt and the gate should sit higher than where it is. Inside the home we’ve found some issues that seem minor but honestly shouldn’t have been issues to begin with. We noticed when we cleaned that the kickboard was not nailed in correctly and bends inward. The other large item was the craftsmanship of the tile. We were very disappointed when we notice how uneven the tiles are around the home, one of our tables wobbles because of differentiating heights of each tile, in some locations you can see how the spacing in between the grout is inconsistent narrowing in some locations, misalignments, cracks in some of the tiles and lack of grout in some areas. Enough to where you can feel the corners of each tile while walking barefoot. In addition to other issues with the painting and the overall details of home. John, has gracefully been helping us out with some of these issues however we feel that there should be more care placed in who does the work since one of the values is craftsmanship. Had my wife not been 32 weeks pregnant we more than likely wouldn’t have taken the keys until the home was up to the standards Fulton Homes advertises. We were greatly disappointed in the quality we received when we moved considering what we’ve invested in the home. This is not our first new build and honestly, at a lower price range we received better quality with our previous builder. I don’t know if anything will come of this review however, we hope this helps create more consciousness so that the newer homeowners don’t have to go through the same issues we did. We will reiterate the fact that everyone we’ve dealt with at Fulton has been great and has provided great customer service with the exception of the landscape company Fulton is partnered with (Poco Verde). Contacted them and till this day they haven’t reached out which forced us to use another landscape company. ... More

The home was nowhere near ready when we moved in. It has been very inconvenient having workers come back for warranty work that should have been prior to closing. It has been over five months now and we are still waiting for things to be fixed that we brought up during construction.

The website advertised the ability to customize my house, but I was told on the phone that was not an option due to the market. Then it should be taken down from the website. Items have not been corrected since orientation. RO system and Water Softener were not turned on. No insulation for garage. Trash all over neighborhood, not construction debris, but trash (soda bottles, candy wrappers, etc.)

Matt has been the saving grace for our home building experience. But we still have several issues that need taken care.

Delays. Lack of communication. Not having any information or knowledge about delays. Practically pulling out teeth to get workmanship issues fixed after house was completed. Waiting months and months for simple issues to be resolved before and after completion. Meanwhile Fulton model homes soared through completion without issues or delays. Feel forgotten after our home has been completed. Almost as if Fulton got their money from the lender and never looked back.

I have found that Fulton Homes have let me down in responding to items that have not been corrected or completed with my home. I was very disappointed in the design center help that I received. More disappointed in Fulton follow up.

There were unfinished items on the house at my orientation, and by move in they still weren’t fixed. The person who did my walkthrough wanted me to sign that everything was completed because he “promised it would all get done”. Everyone was so nice until I stood my ground and refused to sign that paper essentially stating something that was false. I demanded we write ALL unfinished items on there before I sign, and since I did that it’s like a switch flipped in their attitude. They’ve been rude, and it’s now 45 days later and still waiting on some of the items to be fixed. Also, Fulton design center will tell you that upgraded items have features that they actually don’t.. just to get your sale (I’m sure they make commission on the total of add ons). I was sold on a certain level of cabinets because I was told by the “design expert” that the doors would be flush when they close- more modern look. He assured me that the doors that open into the same cabinet would be flush together. The only space would be between cabinet doors that were opposite if that makes sense. So basically where it skips to the next cabinet there would be a gap between the doors, but when the doors open together those would be flush. Well now, only 3 of my cabinets in my kitchen are flush. The rest are gapped and it’s looks so wonky and ugly! They’re claiming that the size of the cabinets In The other spots cannot have those flush doors even though they do open together. Well, then don’t sell homeowners on a feature that can’t be accomplished in their home. They have access to the floorplan, everything. They should have known better to sell on a feature that couldn’t be installed in my home. Now I paid about $5000 for cabinets that are not what I was sold on, and they look ridiculous. I’ve been discussing with customer service and it’s turning into a he said she said situation and they’re saying basically there’s nothing they can do. I wrote on my inspection prior to signing on the home that these were not the cabinet doors I paid for. Something needs to be done to correct this! ... More