Fulton Homes Reviews in Phoenix Mesa, AZ

The builder over all is good. However, they do things the cheap way. Make sure you take a close look at your range hood. They are too cheap to pull it forward so it is even with the upper cabinet. Instead, they leave it back with an extended cabinet, leaving unfinished cabinet exposed. All they would have to do is block it in the back and extend the vent. Again, do it the cheap way instead of the right way. Upper management's response was terrible and has shown me why I will not buy another Fulton Home.

Fulton uses 3rd party contractors to delivery services and appliances. These companies failed to contact regarding delivery times and are not flexible to the customer. Fulton has yet to fulfill multiple appliance deliveries. Not a single item was fixed from walkthrough to taking possession of the home. Maintenance requests remain un-answered. While the housing market has boomed Fulton has used the COVID pandemic to under serve their commitment to the customer.

We have been in our home for over a month now and we are still waiting for them to fix things that were addressed during the walkthrough.

Construction manager is not trustworthy, no quality control. Instead of repairing correctly they try to cover it up. Don’t go by model home because the quality built in field is not the same. Rick from customer service is great but he should not have to finish the house. Director of customer service tells you “ that’s just the way it is”. Not the same company that they used to be.

Patience a lot of it

We chose Fulton b/c of the floorplan of the Raymond model. Based on other builders floorplans, that was the best that worked for us. We would of made some changes if we could but weren't allowed as we chose a "quick move" that wasn't really a quick move in our opinion especially since houses that started after ours were ahead of ours or completed before ours. It wasn't like we were late on payments or appointments etc. During the process and our continuous search for a new build up until the week of orientation (as we didn't trust the responses we were getting from either sales people or Fulton), we saw many homes and found that their craftsmanship did not match Fulton's. Our inspector at pre-drywall did say that Fulton is one of the better builders (which we didn't know at the time we signed). We understood that dates move but the lack of communication was terrible. All we asked was to be kept in the loop so we could make certain decisions. Since we weren't, it cost us significant amount of rent increases since we couldn't lock into a longer agreement b/c the timeline kept moving when they knew well that the dates they kept providing were never going to be met. Aesthetically, we love the community and color schemes of the houses compared to other builders' communities. Overall, we didn't find many issues inside the house (yet). We do have some work orders in which we did alert the sales team/PM prior to orientation that there were issues but clearly they were ignored, hence the work orders. Since move in, we haven't found too many new issues. Our cabinet doors all hit each other so they need to be adjusted, The crown molding on the top was installed improperly so the door doesn't close correctly (was marked during the orientation but the lady thought it was just missing the rubber stopper). One of the sink drains that allegedly was fixed by the PM himself, wasn't fixed (took him at his word), which is my fault, I had to fix myself. We are not happy that the screen sliders installed were bent and broken. That's poor quality review on Fulton's side. No one would be ok with the screens we received. We aren't happy with the porch pavers, Many are loose, and we definitely got the left over pavers from the previous homes b/c the pattern layout stop using one of the sizes. Windows are cheap, not that they don't work or are installed wrong but they are the cheapest. Our island counter top is being replaced due to a defect that we brought up when it was first installed in the process which again was ignored and now we have to waste time taking off to schedule the various appointments that are needed. Most of this stuff could have been avoided by the time we moved in but we were ignored. ... More

We loved our sales representative Tom but after him it goes downhill. The attention to detail just wasn't there. Even the day of our final walk through the gentleman said he has never seen such poor attention to detail. Doug Fulton is to far removed to see that his company is on the downhill slide unless they focus on detail.

This was the most stressful home buying process I have ever heard of. The communication throughout the process was a joke. Any time we were told something the following week we would be told that those items were never spoken about. Our salesperson made it to where I never want to experience another home buying process.

My experience was not what I was expecting overall for a new home.

My husband and I relocated from another state and decided to go with new construction. Let me start off with saying that Tracy is amazing to work with. Her energy and positivity is a breath of fresh air. Alex and Travis are knowledgeable, hard working, friendly and a joy to work with. Up until a week before my closing, I had a great experience. Alex would always check in with us when we were visiting the house during the construction and inform us of what was going on. In the beginning, we were excited and very happy. Then came the day of our buyer walk and education with our customer service rep, Darren. I use customer service in a very loose term because he was anything but customer satisfaction driven. We had a home inspection completed the day prior to our walk thru. I was happy to learn from Alex that he and his team had already addressed many of the findings in the home inspection, however Darren was not pleased we had gotten a home inspection. Darren made comments about us getting a home inspection within the first 90 seconds of meeting him. Darren made it clear that we should not have paid for a home inspection. (I am very happy we did and let's face it, you should never buy any home without completing a home inspection). Darren made several off hand comments before we started our walk thru, to the point where my husband text me and said, wow this guy is rude. Let me preface with this information before I continue with my review, I have been a licensed Realtor for 17 years, have sold over a thousand homes and am contracted with HUD to complete visual home inspections. This is not the first new home construction my family and I have purchased and is about the 50th new home transaction I have been involved in. To say I am thorough in my walk thru inspection would be an understatement. Darren and I started the inspection in the kitchen. The quality of the cabinets is subpar, I found issues with many of the drawers and cabinet doors. As we are going through the house, I am opening and closing every window, turning on all the plumbing fixtures and opening/closing all the doors. My thoroughness was grinding on Darren. Half way through the inspection, Darren begins arguing with me and begins to yell at me. At this point my husband and Realtor who represented me in this transaction (yes even Realtors use Realtors lol) came from the kitchen area to see what the issue was, there was some cracking in the sheetrock that Darren couldn't see because the lighting was poor. My husband, not being familiar with how these walks go turned on the flashlight app on his phone to get a better visual and this is where Darren absolutlely lost it. Instead of explaining to my husband why he could not use a flashlight, he began yelling at him and grabbed his arm and attempted to remove my husbands phone from his hand. Darren then started yelling and told us he was done. Darren grabbed all of his belongings, placed them in his car and returned to grab the Fulton welcome mat and placed that in his car and left. Darren left with the orange tape, all of his notes, literally everything. Tracy arrived and was a complete sweetheart. Long story short, we had to start all over so that Alex, Sam and Travis could make notes on what to repair. What should have taken 90 minutes ended up taking about 3.5 hours. No one from Fulton called us to apologize or see how we were feeling after this happened. When we went to pick up keys, staff was actually joking and laughing about this, some staff inferring that Darren was a hot head. I was told by Darren that the home would be professionally cleaned before we moved in, the home was not cleaned. I spent about 6 hours on our move in day cleaning. Travis has been amazing addressing all of our concerns about the repairs needed after we moved in, but in reality, the amount of work orders I have had to put in are high for a new construction home. The home has a rat problem, something I asked about during the initial walk thru and was told there were no rodents. When we brought the issue to Fulton Homes, the matter got escalated to the Director of Customer Service Gerard, he left me a voicemail on 10/7/2023, I left him a voicemail that same day and have yet to receive a call back from him. As of 10/19/23, Fulton Homes has not addressed the pre-existing rodent problem that was present at this house before we received our keys. To be clear, I understand we are in new construction, next to vacant land and there are going to be rodents, but this problem is larger than a few rodents here and there. We have addressed this issue ourselves. Am I happy with my home? Yes because I absolutely love my lot location and my floorplan. Would I recommend anyone else to buy a Fulton home, no. I have told several friends and clients of my experience and suggest they go look at other builders (there's definitely a lot to choose from)! The most disappointing factor for me is I chose to buy a Fulton home because I believed in their business model, have heard from so many people that they are the best builders in the area and was told I would never regret buying a Fulton home. Well, if they are the best in the business here, I cringe to see what the experience and quality is with another builder. ... More

To be fair, maybe this is just the norm. But taking almost a year and a half to complete practically ruined the experience of buying a first home. Even after purchasing the home, it still took a week to get final touches done on something that was said to only be a day, which delayed moving in even further. The house overall is nice, but corner were clearly cut. I hate to say it but even after some time in the house I still have buyer remorse.

Closing date 1 week before calendar year TAX end with many things not completed or missing. No refrigerator, tub faded from sunlight exposure or wrong color, crack patio glass pane, multitude of touchups missed before final walk through that I should not have to point out plus rushing me to complete observations.

Worst experience I've ever had building a home. I'll built 2 prior.

Delays were awful, which wasn't Fulton's fault, but the communication was horrible. We checked on the house as it was being built and it looked like a 5 year old framed it.

I felt that whole new home buying experienced this time was more stressful and very frustrating at times. I fell that the process did not allow us much choice on spec home we added up purchasing. Communications between buyer, agent and design center representative experience was very frustrating. It seems that due to lack of prompt feedback, we were not given a chance to correct a mistake rather hear a response of “that is not what was discussed and it’s too late to make any changes”. As a homebuyer that invested in such expensive property, the Feeling of satisfaction as new homeowner is not gratifying in my opinion. ... More

We have had many issues that were addressed prior to moving in that have still have not been fixed, Torrey the guy who we were supposed to be able to contact works very limited hours (his words) and also never responded to calls or texts. I had to call fultons office to get someone else to help. Some of the trades have come back and the work has still not been completed, or they did the job again horribly. My counters in the kitchen are horrible, my white cabinets look like they were in another home before mine, the list goes on. I don’t even know why these surveys are filled out because I’m sure nothing will be done. ... More

It took over a year to complete our new build. There was no communication from Fulton Homes unless we had questions. I would not recommend Fulton Homes as the communications with them was difficult. The home was not complete when we closed on the home and it took another 2 to 3 weeks before completion. I would not recommend Fulton Homes!

I had very high hopes from a Fulton home, but I must say I am very disappointed. Even after delay in closing, our new house was not ready the day we moved in. Our AC was malfunctioning and there were AC guys in there trying to fix it. They had 6 months to do that! Left a mess in our master closet. Once we moved in we immediately realized that something is not right. Half of the upstairs was getting significantly hotter and it was difficult to even stay there. We called the AC guys thinking it's an AC issue. The guy went up the attic to check only to find THERE IS NO INSULATION!!! How can that be? How can you miss insulation in ARIZONA!? We raised the request for this and it was taken care of but my family had to deal with the odor it leaves behind for days. Now it makes me wonder what else was not done? I am not ripping my walls or going up my attic to check everything. There are several other issues that are still being resolved. Very disappointed in the workmanship and entire process. ... More

Finally moved into our home after 18 months of waiting and have had nothing but disappointment after disappointment. When we moved in, the house was FILTHY, like a construction zone still with sheet rock and dust everywhere. Too many things to name that weren’t working (electricity and doors not shutting just a few). 8 weeks later and things still not fixed. No stove top for 8 weeks, and ultimately told we couldn’t get the brand name stovetop we paid for. Completely different cabinets and flooring from what we picked out. The entire experience has been a headache and wouldn’t recommend.

So thankful this experience is over, because it has not been good. We’ve been in our home now for almost four months and there STILL are many things that need to be fixed. Management has horrible communication, one example: about 4-5 times people have come by to fix ONE issue yet they can’t fix it because they don’t have the right parts! It’s been extremely frustrating and disappointing. Also, the process for the completion of the home took too long. We knew several other people who started the process of a new build MONTHS after us and they received their home MONTHS before us. Every time we were contacted by Fulton homes, they just notified us of continual delays but never had a solution. Mr. Fulton should have done a better job ensuring the homes were being built properly and in a timely manner. Very disappointed with our experience, glad we’re finally in our incomplete home. ... More

My experience from Fulton Homes came from day 1. Our sales rep Shelly was rude, condescending, and acted like she was better than us. Throughout the process, no communications after repeated corrsepondence and until I wrote to Fulton Homes and complained. That lasted 2 weeks. I spent 18 months not knowing and had to drive back and forth to see the house because no one would give me an update. I love our house, but how many minutes does it take to give an update whether or not it's positive or negative. Why does it take me to point out errors when that's what a project manager is paid for? Covid and supply chain was always an excuse. I say otherwise. Regardless of progress, be truthful and compassionate when someone is buying a home. ... More

The people and product are way overrated. The whole process is layered like an onion so nobody really has to take responsibility, just send out someone different every time there’s an issue. The workmanship was average at best, Looks like they cut corners to make more profit at every possible opportunity.. I expected better from professionals that do this everyday for a living and got sloppy DYI type quality work.

Multiple issues that were pointed out during final walk thru were not resolved before move in date. 4 months later some are still not repaired. Doors and baseboards look “chewed up on bottom” and just painted over. Grout 2-3 inches up the sides of baseboards throughout the house. Crooked deco tile that sinks back into the wall - tile work throughout the house is horrible. Soft grout in shower walls that you can wipe off with a wet washcloth and as a result grout was discolored throughout the shower ($8000 upgrade through the design center) Fultons solution was to use a stain to harden the grout and even the colors. The grout now looks like it was painted with high gloss latex paint. House is nowhere near the quality of the models. This is a clearly a case of the tail (subcontractors) wagging the dog(fulton). If you really want a Fulton home don’t close escrow before everything is done to your satisfaction. Only good thing about it is it gives me something in common with my neighbors. Several of us have similar issues. Truly, I cant tell you how disappointed I am. I suggest looking at the other builders homes. ... More

Everything is was delayed. We watched interest rates climb from 2.5% to 6%-7%, while home values dropped. Fulton wasn’t willing to do anything to help or accommodate. There were many minor issues with the home. 2 hot lines were ran to one tub. A few cabinet doors and drawers are cracked. We’ve been waiting months for replacements. Sales kept telling me no one was walking away, but this wasn’t true. Half of the buyers on my street walked away from their new build. I like our model and this home, but it was far from a smooth experience.

Fulton set the supposed closing date but they clearly didn't have the home ready by that date. A laundry-list of items that were incomplete, badly installed, not working all identified but then they disappeared. Had to keep pestering them to find out when these items would be addressed. No response. Eventually they "closed" all the issues but then sent someone to create a whole new list. Still waiting to get these issues addressed 2 full months after we identified them. I would not trust Fulton Homes to build me a home ever again.