Fulton Homes Reviews in Phoenix Mesa, AZ

Closing date 1 week before calendar year TAX end with many things not completed or missing. No refrigerator, tub faded from sunlight exposure or wrong color, crack patio glass pane, multitude of touchups missed before final walk through that I should not have to point out plus rushing me to complete observations.

Worst experience I've ever had building a home. I'll built 2 prior.

Delays were awful, which wasn't Fulton's fault, but the communication was horrible. We checked on the house as it was being built and it looked like a 5 year old framed it.

I felt that whole new home buying experienced this time was more stressful and very frustrating at times. I fell that the process did not allow us much choice on spec home we added up purchasing. Communications between buyer, agent and design center representative experience was very frustrating. It seems that due to lack of prompt feedback, we were not given a chance to correct a mistake rather hear a response of “that is not what was discussed and it’s too late to make any changes”. As a homebuyer that invested in such expensive property, the Feeling of satisfaction as new homeowner is not gratifying in my opinion. ... More

We have had many issues that were addressed prior to moving in that have still have not been fixed, Torrey the guy who we were supposed to be able to contact works very limited hours (his words) and also never responded to calls or texts. I had to call fultons office to get someone else to help. Some of the trades have come back and the work has still not been completed, or they did the job again horribly. My counters in the kitchen are horrible, my white cabinets look like they were in another home before mine, the list goes on. I don’t even know why these surveys are filled out because I’m sure nothing will be done. ... More

It took over a year to complete our new build. There was no communication from Fulton Homes unless we had questions. I would not recommend Fulton Homes as the communications with them was difficult. The home was not complete when we closed on the home and it took another 2 to 3 weeks before completion. I would not recommend Fulton Homes!

I had very high hopes from a Fulton home, but I must say I am very disappointed. Even after delay in closing, our new house was not ready the day we moved in. Our AC was malfunctioning and there were AC guys in there trying to fix it. They had 6 months to do that! Left a mess in our master closet. Once we moved in we immediately realized that something is not right. Half of the upstairs was getting significantly hotter and it was difficult to even stay there. We called the AC guys thinking it's an AC issue. The guy went up the attic to check only to find THERE IS NO INSULATION!!! How can that be? How can you miss insulation in ARIZONA!? We raised the request for this and it was taken care of but my family had to deal with the odor it leaves behind for days. Now it makes me wonder what else was not done? I am not ripping my walls or going up my attic to check everything. There are several other issues that are still being resolved. Very disappointed in the workmanship and entire process. ... More

Finally moved into our home after 18 months of waiting and have had nothing but disappointment after disappointment. When we moved in, the house was FILTHY, like a construction zone still with sheet rock and dust everywhere. Too many things to name that weren’t working (electricity and doors not shutting just a few). 8 weeks later and things still not fixed. No stove top for 8 weeks, and ultimately told we couldn’t get the brand name stovetop we paid for. Completely different cabinets and flooring from what we picked out. The entire experience has been a headache and wouldn’t recommend.

So thankful this experience is over, because it has not been good. We’ve been in our home now for almost four months and there STILL are many things that need to be fixed. Management has horrible communication, one example: about 4-5 times people have come by to fix ONE issue yet they can’t fix it because they don’t have the right parts! It’s been extremely frustrating and disappointing. Also, the process for the completion of the home took too long. We knew several other people who started the process of a new build MONTHS after us and they received their home MONTHS before us. Every time we were contacted by Fulton homes, they just notified us of continual delays but never had a solution. Mr. Fulton should have done a better job ensuring the homes were being built properly and in a timely manner. Very disappointed with our experience, glad we’re finally in our incomplete home. ... More

My experience from Fulton Homes came from day 1. Our sales rep Shelly was rude, condescending, and acted like she was better than us. Throughout the process, no communications after repeated corrsepondence and until I wrote to Fulton Homes and complained. That lasted 2 weeks. I spent 18 months not knowing and had to drive back and forth to see the house because no one would give me an update. I love our house, but how many minutes does it take to give an update whether or not it's positive or negative. Why does it take me to point out errors when that's what a project manager is paid for? Covid and supply chain was always an excuse. I say otherwise. Regardless of progress, be truthful and compassionate when someone is buying a home. ... More

The people and product are way overrated. The whole process is layered like an onion so nobody really has to take responsibility, just send out someone different every time there’s an issue. The workmanship was average at best, Looks like they cut corners to make more profit at every possible opportunity.. I expected better from professionals that do this everyday for a living and got sloppy DYI type quality work.

Multiple issues that were pointed out during final walk thru were not resolved before move in date. 4 months later some are still not repaired. Doors and baseboards look “chewed up on bottom” and just painted over. Grout 2-3 inches up the sides of baseboards throughout the house. Crooked deco tile that sinks back into the wall - tile work throughout the house is horrible. Soft grout in shower walls that you can wipe off with a wet washcloth and as a result grout was discolored throughout the shower ($8000 upgrade through the design center) Fultons solution was to use a stain to harden the grout and even the colors. The grout now looks like it was painted with high gloss latex paint. House is nowhere near the quality of the models. This is a clearly a case of the tail (subcontractors) wagging the dog(fulton). If you really want a Fulton home don’t close escrow before everything is done to your satisfaction. Only good thing about it is it gives me something in common with my neighbors. Several of us have similar issues. Truly, I cant tell you how disappointed I am. I suggest looking at the other builders homes. ... More

Everything is was delayed. We watched interest rates climb from 2.5% to 6%-7%, while home values dropped. Fulton wasn’t willing to do anything to help or accommodate. There were many minor issues with the home. 2 hot lines were ran to one tub. A few cabinet doors and drawers are cracked. We’ve been waiting months for replacements. Sales kept telling me no one was walking away, but this wasn’t true. Half of the buyers on my street walked away from their new build. I like our model and this home, but it was far from a smooth experience.

Fulton set the supposed closing date but they clearly didn't have the home ready by that date. A laundry-list of items that were incomplete, badly installed, not working all identified but then they disappeared. Had to keep pestering them to find out when these items would be addressed. No response. Eventually they "closed" all the issues but then sent someone to create a whole new list. Still waiting to get these issues addressed 2 full months after we identified them. I would not trust Fulton Homes to build me a home ever again.

I only enjoyed the sale representative throughout the experience. The walk through of the home before purchasing it was not an easy one to encounter. Who want to hear no house is perfect before you sign? As of now, I am dealing with paint issues, weather strips on doors, an upgraded door we purchase that’s not installed properly. To be told that how it should be….. A hole in the celling where the heating and cooling guy step the wrong way, still waiting on that to get fix. Toilets that wobble and one that you need to flush twice. Countertops and drawers are not properly installed. But overall, I am happy to have a house. ... More

First Fulton we ever built and would not build again.

This experience was the worst being a first home buyer, the customer service is terrible with getting the proper repairs and marking items done that has not been addressed. The appliance through GE are the worst ever and the company to fix items send people who don't know how to repair. This is terrible. You need a better customer service team. Who address the needs of the customers.

Used a third party certified inspector who found major items that needed correcting that were missed by the homebuilders inspections. Some of the items were not corrected because they said simply, "it passed code". Passing codes is not quality of workmanship or materials as advertised by the homebuilder.

I thought Fulton Homes was a quality, upper end home prior to buying. Turns out they are middle of the road home builders. Lots of problems initially and most were taken care of in a reasonable amount of time. Some weren’t taken care of at all. The worst thing was that Fulton Homes LOWERED the price of their new homes up to $80,0000 per home! Guess what that did to existing owners equity? I have been here for over 2 years and I would not consider buying a Fulton Home again.

We were very excited to purchase our new home and loved the neighborhood!! We were told about the delays up front and were fine to wait 14months for our home with the promise of great quality. What a joke that statement is!! Our tile backsplashes look like a child did them and we had our master bathroom torn apart for over a month (was brought to their attention months before we closed). We had a softball sized hole in our wall at our Final Walkthrough which blew our minds!! The texture on our walls is sooo all over the place some areas are smooth and you can see the lines where they stopped and started. When it rains we can't walk on our yard or you'll sink 4inches into the ground (we were told well your yard passed certification so nothing we can do). Our AC was not hooked up right and we had to have someone come out to fix it. We were told a "startup was never done" and the caps were still on the hoses (we are lucky we didn't blow it up)!! Our marble tub and shower were damaged and are still awaiting repairs, along with awful stains in bathroom 3's tub. We still have no screen door even though other homes with no close date have them. Our cabinet is cracked in the master and our lazy Susan was left hanging (eventually the lazy Susan was fixed) The wood beams that attach the the porch areas weren't even touching the house!! Those had to be redone and our house still over 30 days later sits with white patch paint everywhere!! Our sliding glass door still does not lock and we have to put a PVC pipe down for safety. The workers behind us put a hole in our back wall by rinsing out their drywall equipment and whitewashed all of our brand new rock which is now completely ruined. Don't even bother with Tom or Steven they are useless. Steven makes up lies and excuses and is very immature, while Tom is sooo incredibly arrogant and rude it's unreal!! Tom tells you to contact customer service for items that are assigned to him to take care of!! Donna and Tony in Customer service have been amazing and are helping us Finally get stuff taken care of after being ignored for over a month by Tom and Steven. Lynn and Art were awesome throughout all of this and continue to try to help with this mess (5stars for them, Donna and Tony)!! After what we paid for this house and how long we waited, what we are going through to get items fixed and taken care of is just unreal and unacceptable!! We really feel disappointed as this is not even close to the "Fulton Promise". ... More

Make sure the same company that built their model homes is still contracted with them. My home does not look like Model Home quality and I am not talking about upgrades just the entire cosmetic part. Drywall and paint are horrible. They delivered me a very very dirty house, didn't even have the decency to clean it up. Also, make sure you as them about the yard...I get you don't have a landscape included but it does come with a lot of trash... dirt unleveled and wow. Supervisors are very nice and they try to work things out, but they have to listen to the big boss Fulton who is just not taking care of the little things. Overall a bit of a frustrating move but I will have to just make the best of it and try to get them resolved. I hope this helps the next person who will be buying a home with Fulton. ... More

The salesman always seemed to be in a rush and important information always changed, trust was lost with the sales person. Items that needed to be fixed takes weeks to be addressed then when they come out to address the items they make another appointment that’s scheduled weeks away, so more waiting to fix the issues. When they finally come back to fix the issues, the wrong products were ordered so then they make another appointment. So now the next appointment is 2021.

As a second time home buyer my experience has been subpar at best.... I am disappointed in the way the home was delivered, the follow up on issues, and the lack of attention to my concerns.

There are a few great people who were super helpful in getting things fixed and right in my house before and after move in, however, Fulton as a whole is a no go for me ever again. Left much to be desired through out the whole experience. The design center is way over priced, the AC set up is shotty and they really don't care (and being in AZ...that is unacceptable), and they really are just there to make money. Had to fight tooth and nail to get things done, they don't care about your timeline, personal time, or money.

We could not wait to move into our new home. After 14 months it was finally time. They told us we wouldn’t have appliances, mirrors. No problem! We wanted to get in. After the inspection we brought up some issues, most of them were fixed. I had to call them multiple times to come out to fix the door handle to pantry door as it fell week one, week 2 the drawer in the kitchen fell apart. Paint was missing. You could tell the home was rushed, no attention to detail. We paid half of million dollars for a very poor quality home. After a month….. we still don’t have a master mirror. The project manager never follows up, i have to constantly text and they are rude when they respind. His response to my question of “anything on the mirror yet?” His response “nope” then after that “oh one came and it was broken”. I am just waiting to get this mirror and hopefully not have to communicate with them again. I absolutely get COVID… everyone is short staffed but i did expect better communication and more professionalism. I do have to say Jack the sales person, was always in communication, very kind and profesional. He is about the only one i would deal with again. ... More