Fulton Homes Reviews in Phoenix Mesa, AZ

Everything is was delayed. We watched interest rates climb from 2.5% to 6%-7%, while home values dropped. Fulton wasn’t willing to do anything to help or accommodate. There were many minor issues with the home. 2 hot lines were ran to one tub. A few cabinet doors and drawers are cracked. We’ve been waiting months for replacements. Sales kept telling me no one was walking away, but this wasn’t true. Half of the buyers on my street walked away from their new build. I like our model and this home, but it was far from a smooth experience.

Fulton set the supposed closing date but they clearly didn't have the home ready by that date. A laundry-list of items that were incomplete, badly installed, not working all identified but then they disappeared. Had to keep pestering them to find out when these items would be addressed. No response. Eventually they "closed" all the issues but then sent someone to create a whole new list. Still waiting to get these issues addressed 2 full months after we identified them. I would not trust Fulton Homes to build me a home ever again.

I only enjoyed the sale representative throughout the experience. The walk through of the home before purchasing it was not an easy one to encounter. Who want to hear no house is perfect before you sign? As of now, I am dealing with paint issues, weather strips on doors, an upgraded door we purchase that’s not installed properly. To be told that how it should be….. A hole in the celling where the heating and cooling guy step the wrong way, still waiting on that to get fix. Toilets that wobble and one that you need to flush twice. Countertops and drawers are not properly installed. But overall, I am happy to have a house. ... More

First Fulton we ever built and would not build again.

This experience was the worst being a first home buyer, the customer service is terrible with getting the proper repairs and marking items done that has not been addressed. The appliance through GE are the worst ever and the company to fix items send people who don't know how to repair. This is terrible. You need a better customer service team. Who address the needs of the customers.

Used a third party certified inspector who found major items that needed correcting that were missed by the homebuilders inspections. Some of the items were not corrected because they said simply, "it passed code". Passing codes is not quality of workmanship or materials as advertised by the homebuilder.

I thought Fulton Homes was a quality, upper end home prior to buying. Turns out they are middle of the road home builders. Lots of problems initially and most were taken care of in a reasonable amount of time. Some weren’t taken care of at all. The worst thing was that Fulton Homes LOWERED the price of their new homes up to $80,0000 per home! Guess what that did to existing owners equity? I have been here for over 2 years and I would not consider buying a Fulton Home again.

We were very excited to purchase our new home and loved the neighborhood!! We were told about the delays up front and were fine to wait 14months for our home with the promise of great quality. What a joke that statement is!! Our tile backsplashes look like a child did them and we had our master bathroom torn apart for over a month (was brought to their attention months before we closed). We had a softball sized hole in our wall at our Final Walkthrough which blew our minds!! The texture on our walls is sooo all over the place some areas are smooth and you can see the lines where they stopped and started. When it rains we can't walk on our yard or you'll sink 4inches into the ground (we were told well your yard passed certification so nothing we can do). Our AC was not hooked up right and we had to have someone come out to fix it. We were told a "startup was never done" and the caps were still on the hoses (we are lucky we didn't blow it up)!! Our marble tub and shower were damaged and are still awaiting repairs, along with awful stains in bathroom 3's tub. We still have no screen door even though other homes with no close date have them. Our cabinet is cracked in the master and our lazy Susan was left hanging (eventually the lazy Susan was fixed) The wood beams that attach the the porch areas weren't even touching the house!! Those had to be redone and our house still over 30 days later sits with white patch paint everywhere!! Our sliding glass door still does not lock and we have to put a PVC pipe down for safety. The workers behind us put a hole in our back wall by rinsing out their drywall equipment and whitewashed all of our brand new rock which is now completely ruined. Don't even bother with Tom or Steven they are useless. Steven makes up lies and excuses and is very immature, while Tom is sooo incredibly arrogant and rude it's unreal!! Tom tells you to contact customer service for items that are assigned to him to take care of!! Donna and Tony in Customer service have been amazing and are helping us Finally get stuff taken care of after being ignored for over a month by Tom and Steven. Lynn and Art were awesome throughout all of this and continue to try to help with this mess (5stars for them, Donna and Tony)!! After what we paid for this house and how long we waited, what we are going through to get items fixed and taken care of is just unreal and unacceptable!! We really feel disappointed as this is not even close to the "Fulton Promise". ... More

Make sure the same company that built their model homes is still contracted with them. My home does not look like Model Home quality and I am not talking about upgrades just the entire cosmetic part. Drywall and paint are horrible. They delivered me a very very dirty house, didn't even have the decency to clean it up. Also, make sure you as them about the yard...I get you don't have a landscape included but it does come with a lot of trash... dirt unleveled and wow. Supervisors are very nice and they try to work things out, but they have to listen to the big boss Fulton who is just not taking care of the little things. Overall a bit of a frustrating move but I will have to just make the best of it and try to get them resolved. I hope this helps the next person who will be buying a home with Fulton. ... More

The salesman always seemed to be in a rush and important information always changed, trust was lost with the sales person. Items that needed to be fixed takes weeks to be addressed then when they come out to address the items they make another appointment that’s scheduled weeks away, so more waiting to fix the issues. When they finally come back to fix the issues, the wrong products were ordered so then they make another appointment. So now the next appointment is 2021.

As a second time home buyer my experience has been subpar at best.... I am disappointed in the way the home was delivered, the follow up on issues, and the lack of attention to my concerns.

There are a few great people who were super helpful in getting things fixed and right in my house before and after move in, however, Fulton as a whole is a no go for me ever again. Left much to be desired through out the whole experience. The design center is way over priced, the AC set up is shotty and they really don't care (and being in AZ...that is unacceptable), and they really are just there to make money. Had to fight tooth and nail to get things done, they don't care about your timeline, personal time, or money.

We could not wait to move into our new home. After 14 months it was finally time. They told us we wouldn’t have appliances, mirrors. No problem! We wanted to get in. After the inspection we brought up some issues, most of them were fixed. I had to call them multiple times to come out to fix the door handle to pantry door as it fell week one, week 2 the drawer in the kitchen fell apart. Paint was missing. You could tell the home was rushed, no attention to detail. We paid half of million dollars for a very poor quality home. After a month….. we still don’t have a master mirror. The project manager never follows up, i have to constantly text and they are rude when they respind. His response to my question of “anything on the mirror yet?” His response “nope” then after that “oh one came and it was broken”. I am just waiting to get this mirror and hopefully not have to communicate with them again. I absolutely get COVID… everyone is short staffed but i did expect better communication and more professionalism. I do have to say Jack the sales person, was always in communication, very kind and profesional. He is about the only one i would deal with again. ... More

The quality of customer service from buying ti building to closing to all things not addressed post closing is just horrific. Never again!!

It would seem all was great until your preferred lender #1 didn't give me a call back after he said my numbers on my W-2 did not add up. He had already run my credit and yet no "you are not qualified" or "yes, you are qualified". Once that lender fell through with no responses.  I stayed on course with the lender who pre-qualified us. Then at the end of December before we are expected to have a home delivered to us...I get a call stating that my file had been assigned to preferred lender #2. In my opinion there never should have needed to be a #2. We did everything that was asked of us to qualify for our "Incentives". But that is not the case, I was told in order to get my incentives I HAD to go through preferred #2. Well that lender ran my credit in Dec. and I sent 2 bank statements from both of my banks and not another word until 1 week to 10 days before my Credit was about to expire. I felt in limbo as I did with the preferred lender #1. I told the preferred lender we were just going to go with our original lender as I know there were things already in motion with documentation pulls and so on...nothing of the sort from P#2 had been done. PL #2 tells me in a text message...you don't want to lose out on your $5K do you? I said well no she then said ok I'll call you at 10. We talked and her payment was $200 higher as well as a higher interest rate. Why would I choose that? I called the sales office to ask why I have to do this still with the 2nd preferred lender. I already went through one of your preferred lenders who never continued...and I was told...I already spoke with Carissa and she is not going to be all warm and fuzzy with you. You are getting too close to the wire and I don't even have documents from your Lender and you don't have time anymore. To be clear, I do not want a warm and fuzzy person to talk to me like I am a child. I want to not have to continue to have my credit run and my lender to work for me and with me to get what is best for my family and not her paycheck or or anyone else's commission, because that is how I felt at the time and still feel now. I mentioned that the sales person said we need to be able to fund without appliances. Since we got no further information from the salesperson on what that really meant. (We ourselves had called the construction supervisor to ask them if they could not install our ceiling fans, as we had purchased others already, his response was "we cannot do that because the contract states you purchased them so we would be in breach of contract for not delivering what you paid for") But you can deliver a house without appliances. Nice one. So I asked your preferred lender and this was her response "we can because we have an agreement with Fulton and understand the back order situation caused by the pandemic and no other lender will be able to fund without them." I again said ok, well I think we are going with our original lender and her response to me was...good luck because you are going to be standing on your carport with all your belongings paying $250 a day in late fees because you cannot get funded without appliances. That is threatening in my opinion!! Completely unprofessional! If I could have backed out I would have. Then we are down to the wire and wondering if we are going to get our incentive since we played by the rules on everything!!! I was told I don't have a LE from either lender to send to Doug Fulton to even argue your case. And I am not going to waste his time with 6 emails. I need one email that has all the data in it to review and he will decide if you get your incentive or not. But you are running out of time. Fast forward...because I am all upset about this all over again. Then I started receiving emails from the Sales office and the Title company about how they reached out to me to ask me to talk to my lender about have all of her documents handled in a timely manner to which the title company said I appreciate that and the sales office mentions how they want to throat punch these outside lenders. We are 7 days from closing and now I have no clue what is happening and if something is wrong. I reached out to my realtor and said I cannot even believe what is happening right now and he asked for copies of the email...and then said nevermind I have it. Then I looked at the email recipients...and my realtor and my lender were on the chain. I was mortified. Let's be clear...my lender is not my friend. I specifically chose individuals in the business of mortgages and as a realtor that were nowhere near any of my family who are in this business. I was mortified and embarrassed for you and the title company and if I had options at that time to change my builder and the title company I would have. My lender called me and said she read everything and she is just going to keep going and get me in this house that I don't even really want from your builder anymore. But I am all in at this point and it is pointless to back out with less than a week to close. I spoke with your other sales associate who explained more on the lack of appliances. Which was relieving. Now...the title company called me back on my review and she said she read the emails. She apologized for those words but I needed to understand all the stress that goes into these deadlines. I don't do your job and you don't do mine. But I would be seriously reprimanded if not fired. I am not asking for anyone to lose their job. I would never want that. But do not ask me to understand that your stress in your profession constitutes these kinds of statements or behaviours about others. I will never go through this process again on a new build. Nor will I have the most positive feedback to hand out. I have already delivered my messages to a select few people who were looking to buy and or build. I will never use a preferred lender process. I will eat the incentives. This is not worth the EXTRA credit runs and lowering my score. This is not worth the str ... More

Fulton did not meet a single one of the deadlines they gave us. As a result, my family ended up having to move twice (our home was delayed by four months). Fulton was terrible at communicating with us, and only Pat in the sales office ever even apologized for the stress my family experienced. Two days before closing, Fulton told us we would have no appliances in our new home at closing, and was either unable or unwilling to provide us with estimated delivery times for any of these appliances. They also told us they would not be providing us with loaners. It took over a month to receive our cooktop, and they only provided us with a loaner five days before the permanent cooktop arrived. Fulton as a company builds beautiful homes, but they don't seem to respect their buyers, and will not reach out with updates. We were only aware of the delays because we reached out to them, not vice versa. ... More

As first-time homeowners, my wife and I had the worst experience with the salesperson at the Fulton Home, which resulted in a manner I still couldn’t fathom. My wife had a conversation with the salesperson regarding the appliances (loaners) and he got mad at her, rudely dropped the call on her. I discussed this issue with teo supervisors, as I’m writing this review, nothing has been done. No apology, issue left unaddressed. The treatment was disgusting, which I believe has rubbed off the excitement of getting our first home with Fulton Home.

The Fulton Realtor repeatedly told us there were no multilevel homes in the center of the development. We explicitly stated we didn’t want to be next door to a multilevel home. Well, now I have a multilevel home next door with windows that look down into my bedroom, bathroom, office, dining room and backyard. We asked if we could include insulation in the interior walls, we were told that would void the warranty. We asked again later and we’re told it’s too late to add extra insulation. Fulton Realtor was rude and condescending each time we had to talk to her. In the end the Fulton Realtor substituted a gas stove for our electric, without asked if that is what we wanted. Like a gas stove makes up for the multilevel home next door! ... More

Do not do it not worth the headache and anxiety this caused for me and my family during this process. Before and during signing it was great office was nice and responded to emails and walked us through everything, but after putting in our deposits and signing that's when stuff went south. Tom wouldn't give us updates till we hownded him for it ALWAYS made excuses and never gave us answers just worked around our questions. The design center was fine but Keith from the design center cost us an extra $500.00 for not doing his job! He never responded to emails and never answered any of our questions when we asked after. There is no contact information for the design center to get stuff resolved. Not connected to Fulton but iWired never came to do the Alarm install never got our money back for the material and never got any response back from them either. This company and almost everyone associated have no communication skills and lack a great deal of attention to detail. We got excuses after excuses when material got delayed and we never got updates till we went to the house and didn't see any progress Fulton will never tell you first. Communication was the worst with this whole process. Fulton blamed everything on COVID even though we had other friends and family building with other builders and didn't experience what we did. I do have to say after the house was done the communication got great after getting into contact with Keith the construction manager him and his team are great ALWAYS answers his phone and always gets me answers when he didn't know them. Albert and Edwen did a great job everytime they came to fix something. Even after moving in many things are still missing or broken with no resolution in sight. I WILL NEVER BUILD WITH FULTON AND WILL NEVER TELL MY FRIENDS OR FAMILY TOO! The house is ok but still not 100% complete so I can't enjoy it yet. ... More

My home was bought in Feb. 2022. I was told it would be done by “summer”. In my mind summer means anywhere from June to September. My home sat untouched for those months. Then the close date was pushed back to October then November then December then January then finally end of February. After inquiring about what happened to summer time finish, I was gaslit and told that maybe I “heard the sales associate incorrectly”. I repeatedly asked to speak to someone who knew anything about my home to which I was met with no response or “I’ll get back to you” to which no one ever did. No one seemed to know who I could talk to or hear about the progress of my home. Since my close date was pushed back I could not lock in a loan rate and was totally screwed with a 7% interest rate. Now, my home is beautiful. But I would never wish this experience on anyone. I have bought a new build home before (K Hovnanian) and had a much more pleasant and honest experience. I have told multiple people from Fulton Homes how dissatisfied I have been with this process and have yet to hear from ANYONE in costumer service. No one. I am leaving this review and I’m not convinced at all that I will hear from anyone because my experience has been so terrible. We will see…. ... More

Build process was a mess, construction managers did not keep an eye on trades who did shabby work in all areas. Now that home is finished we have found many things jerry rigged and patched just enough to hide faulty repairs until after close. Cant even use Master Shower do to leaks in floor tile. 2 weeks after moving into home we found one of AC units was not even hooked up to run. Sales team said to put it in for warranty. What a mess this has been! Save yourself some stress and look elsewhere.

We waited for one and a half years for the house to be closed. But appliances and screens were still missing on the close date. After closing, they have to come to my house multiple times to fix the squeaking flooring, damaged garage door panel, chipped marble countertop, install the screens..... This made the new home buying process so painful.

You need to stay on top of your home from day one. Check in with PM, walk home daily. They don't care about the quality of work provided by their workforce.

The absolute worst home buying experience ever. And 2 months after moving in I still have a list a mile long of things they still need to fix. Its not just me all 9 families that live on my street feel the same way. The we are proud to build is not true!! Fulton Homes we are good at making excuses and not taking responsibility. Not one person has been honest or followed up consistently it is always someone else's fault. Buying a home should be a great experience I would recommend going to a builder that cares.

From day one we had appliances missing. Washer and dryer took over a month to be installed and then to find out the laundry cabinets were not the right height. Walls are warped, grout has bubbles that have popped through, and the wooden stair bannisters are cracked. To top it off we recently had a dust storm and found out the door seal on the front door was bad. Dust and dirt flew throughout the entry way. We also found out our house was not built on the correct landscape drainage slope so we have pools of water 3 days after the storm.