Fulton Homes Reviews in Phoenix Mesa, AZ

My experience with Fulton ensured I would never purchase a new build with them again. I have absolutely no trust with what they tell you. Tom the salesman specifically was absolutely miserable to deal with. Beyond our house being delayed 3 months without a reason why the customer service was worse then I’ve experienced anywhere. I couldn’t get a resolution to any concern. I even went as far as reaching out to corporate and had no luck there. A simple phone call back would have gone a long way.

I would recommend getting a home inspection..they will not repair anything even if they acknowledge the item was defective

The worst experience ever... Uneven walls, terrible wall texture, painters who don't know how to paint, sticking out nails, leaking faucets, water damagein brand new cabinets...I can keep on going...Our doors were never painted just primed. Same with bathroom ceilings. Past 30 days after closing, and stuff still not fixed. Always excuses. I wish Mr. Fulton could come and see quality of his houses, but I think he is more busy counting his money...My invite stays open for him. Advice to every buyer, don't sign anything until they'll fix everything. Once they have your money, their attitude changes. ... More

I am very disappointed with Fulton’s new build experience. I understand construction shortages have been impacting builders and home buyers, however, this does not make an excuse for Fulton’s representatives to lie to their customers and cut corners during the build. Numerous major and minor issues were pointed out from the very beginning of the build to the very end and have yet to be fixed. This is unacceptable and if I would have known this is the way Fulton does business, I would have invested my time and money with a different builder. The quality and craftsmanship is horrible and the attitude for the representatives are even worse. Pat is Fulton’s realtor that told us everything we wanted to hear to get us to sign, only to find out the main selling points turned out to either be lies or misrepresented of how we were explained. Marlon was the project manager for our new build. I constantly pointed out major and minor issues to him and he response was “I’ll have someone come look at it”. 20% of the things he said he would fix, he actually fixed. And 50% of the things he had fixed were actually fixed correctly. Marlon intentionally and knowingly lied to me about having a damaged product replaced. I later found it out the product was not replaced and instead the damage was covered up thinking I would never find out. The time frame Fulton’s new build and quality of work, is just not worth it. I would very much like to have a representative for Fulton to contact me regarding my experience so I could go into more detail with my frustration with Fulton’s experience. I have invested a lot of time and money with Fulton and if these issues are not addressed, I will take a number of different approaches to make sure they are. ... More

Awful experience from the buying process to now trying to get issues that have persisted since moving in fixed. House took way longer to build than was told and the communication on updates and timeframes were terrible and inaccurate. Now being in the home there have been several issues and the communication continues to be terrible. I will not be buying from this builder again.

The design center was not helpful & was even discouraging adding in more floor tiles. I thought I was buying a brand new home but what I got was a poorly delivered home with unfinished items & work that I now have to spend time & effort on which isn’t what was expected with a “new” home. Can you imagine buying a brand new car but you have to wash it & tune it up yourself?? Would you call that “brand new”??

I want to start by saying we understand that the pandemic had a ginormous impact on this industry (shortage of material, labor, etc., we get that), but the level of service, workmanship, and follow through that we’ve experienced throughout our buying experience and post move-in, has been terrible to say the least. Workmanship issues on the exterior and interior were pointed out on our walkthrough, but ignored. Drywall/framing imperfections all throughout. Missing cabinets, appliances for months. No updates from sales, on-site PM, or customer service for weeks. Make sure you get an inspection or they will try to gloss over everything that should be fixed. If we ever do a new build again, it certainly will not be with Fulton. ... More

I closed on a new build and did not expect so many quality issues and lack of care to get things done correctly. The project manager was terrible which is the biggest reason for all the problems. He was completely fine signing off on my home and hoping to move on from his poor work. There needs to be a quality control person to hold project manager and subcontractors accountable. Communication was terrible and I was lied to about numerous things getting ordered and given excuses for why things are not done right. I closed on my home Dec 9th 2021 and every week since then I have been taking time off work to wait for subcontractor to correct issues from damaged cabinets or missing cabinet doors/shelves, paint, missing and damaged appliances, missing window screens, front hard scape delays, delayed hot water to fixtures, poor paint quality. It is now January 25th 2022 and I’m still having to deal with this. It’s a shame and I would not recommend buying from this builder. The only thing I love is the neighborhood and the people that have moving in. Everyone is so friendly and has dealt with same issues. This is not just my experience but others within the neighborhood too. ... More

Salespeople were great, but the trades performing the work was horrible. After close examination, work was performed unprofessionally. No attention to details.

In my opinion, worst build quality I've ever seen from a builder who extols its virtues as a quality home builder. Regardless if new construction, use a reputable home inspection service and demand from builder accountability for any anomalous conditions inspection may reveal. For me, that's when Fulton representatives went into denial/excuse mode. My advice is, once buyer gets past builder's denial narrative, either walk away from purchase or remain and document defects and demand redress in a timely fashion. If I knew then what I know now about Fulton Homes poor build quality, I would've run, not walked away from purchase. ... More