Fulton Homes Reviews

My experience has been great. I do feel once you moved in you are kinda forgotten about. I feel there should of been a check in a few weeks after move in. I was told someo r from Chase Robert’s would call to go over air conditioning unit and i have not gotten a call. I have noticed a few things I am disappointed in but for the most part my experience has been great.

Team from beginning to end is trustworthy and experienced. Made me feel comfortable and they were extremely reliable. Frustration was definitely the wait time for certain items, but most of that was out of the control of the Fulton team. Still waiting on pavers for front and back yard, which is really frustrating. Trying to be patient. Area that really needs improvement is the painting team. Our floors are a disaster because of all the paint dripped on them. When buying a new home, scraping paint off the floors should not be an expectation passed on to the homeowner.

My walk through for my new house was really exciting and unbelievable. Almost Everyone that worked on my home was there…very impressed with the Fulton staff and how they work together to make sure everything is to your liking. Great customer service!

The customer service guy was the best!

We have had issues with some of the tasks we have asked to get done at closing. Which took over a month to address. The landscaping vendor that handles the turf has already been called back due to poor craftmanship. The communication with Poco Verde is one of the worst that I've experienced.

I purchased a new build configured by a buyer that cancelled due to COVID so I only worked with them from home build completion to move in. They are extremely professional and honest. Even bad news is delivered accurately with clear next steps. I look forward to building with them in the future.

The initial response is good. The timely manner that the repair is investigated and completed, not so much.

We will recommend the company to other buyer without hesitation.

Overall it is a nice house but there were (still are) many issues that need to be addressed. I have purchased new homes before and understand there are always construction items that need to be repaired or fixed, a punch list. We identified many of these during our walkthru which were supposed to be repaired before move in. There were not and no we have identified many more issues that need to be fixed. We have submitted those for repair but after 3 weeks nothing has been done. Ironically, in the model home is a non stop video playing about thier quality and attention to detail and how every home goes through multiple inspections before given to the homeowner. That didn't happen and I would suggest they play a different video. Not sure if I would purchase another Fulton home or not. ... More

some of the finish work not done very well. Soffit has bare spots. Still no toilet paper holders

Home was poorly built. The attention to detail was extremely awful. Paint all over the floors. Home was delivered dirty. Floors had stains. Tile was the incorrect color and inconsistent colored throughout. Tom was great though.

There were supply issues and delays. However, I believe the superintendent on our home was on top of the project and did everything in his power to accomplish goals.

Overall good experience. Covid caused delays but Fulton was good at updating us.

Djkarta, and Jack were awesome. Their Hospitality was amazing and they were always there to answer any questions or concerns we may have had! I absolutely Love Fulton’s Customer Service Portal fir it made out hone buying experience easy.

I would buy another Fulton house in the future

The process was great. The only issue was things that were not repaired after our blue tape walkthrough. I’d rather be told they wouldn’t repair certain things than having to spend time on them during the walkthrough.

Fulton made my home buyers experience go very smoothly

Sales people were anxious to add high ticket options (SPA shower, deluxe garage door, oversized patio), but missed smaller items (extra electrical on over-sized patio, top of sink disposal switch..bad hip makes under sink switch a problem)

Overall the home is great. The Fulton staff have been quick to respond to concerns. The paint in the home is the cheapest chalk like paint you can get. It shows EVERYTHING. If you have kids it would be a hot mess. We've built 3 homes and this one is the most cosmetically pretty one yet.

I didn't have the full Fulton experience since I bought a model home. I was pleased with our sales rep. She was knowledgeable, responsive, and very pleasant to work with.

Home is beautiful,buying experience was excellent, as usual repair process is still frustrating.

My buying experience was excellent and the Fulton staff were available, friendly and very helpful. We love our new home. Thank you Fulton!

A process that was both exciting & frustrating. It took almost 2 months from signing the contract to break ground...that was a frustrating issue! However, we went to view the progress almost weekly for the next 7-8 mths & were impressed w/the intricate details & structural integrity. When picking ur options for upgrades vs builder options, do your homework- some items are a reasonable value - others are overpriced....you can upgrade yourself later for less on things like ceiling fans or upgraded lighting options. When there are issues under the post closing warranty, they respond & tcb Pretty rapidly! Overall very happy with Fulton builders and would definitely recommend- but I think the value for price paid could have some improving. The flight path was expressed as a couple miles from us - no problem - but we’ve been having flight paths directly overhead! NOT happy about that! ... More

Sales people were amazing loved working with them. The clean-up and final presentation of the house was a little lack luster. We arrived to our house to get keys to find the cleaning crew were still here and that the glass stove top was cracked. We actually arrived 15 minutes late to our appointment and felt like everything was not wrapped up and ready to go. That was a little disappointing having bought a Fulton home in the past and knowing their quality and service. My wife had left comments and sent a message via Fulton website on how disappointing we felt with the presentation and no one from Fulton ever responded to her message. After our initial move in, they were however very responsive and checking in daily to ensure all issues have been resolved since moving into our home. The Superintendent Jeff here at Sirona has been amazing to ensure we have been fully taken care of. His follow-up and attention to detail alone I would give 5 stars. ... More

Been in house since end of December and no issues.