Fulton Homes Reviews

The sales office was always responsive and helpful (Thank you Jennifer and Albert!). I liked the project manager in the beginning. He was responsive and took the time to walk through the home with me and kept me up to date. Halfway through we got another project manager (Scott) and to say the least I was less than thrilled & things went downhill from there. He was less than helpful with his 'pat on the head' promises. I felt like he constantly talked down to me in a condescending way. He smelled horrible all the time (like a dirty ashtray). I found myself trying to stand across the room from him and hold my breath. Needless to say, many of his "yeah, I'll come back over and take care of that" promises never happened. Right after I closed he disappeared thankfully and was replaced by someone else (Patrick) who is responsive and finally getting things done. He is fantastic and really a nice guy who generally cares. Thank you Patrick! As far as the quality, for a $500k home it's a bit disappointing... this is not the first home I've built in this price range. I feel like it was slapped together at the last minute. There are issues that I had asked to be fixed prior to closing that were ignored. I have holes next to outlets that were filled in with mud haphazardly and never sanded - just painted over. The painters left paint splatter and overspray all over the house, overspray on the fridge, the tub fixtures don't even line up with one another. I have some sort of epoxy/glue stuff stuck in my kitchen sink and on my counters which won't come off. A company came to replace the stove vent hood and left a complete mess all over the counters and stove. I had multiple cabinets cracked and damaged due to carelessness that still have yet to be fixed. Overall, the quality of the sub-contractors has been disappointing. Is there no pride of work anymore? How do you go into someone's home and leave damage and a mess like that? I bought a Fulton home because of their local reputation and because of the location. I will not buy another Fulton home after this due to the lack of quality. Buyer beware. I did not get the quality of a $500k home. That being said, thank you again Patrick for being so responsive and jumping into clean up someone else's mess. Much appreciated for your kindness and respect. ... More

I’m extremely disappointed on how the community pool has not been built. HOA keeps going up. The main reason I purchased was to have a community pool and it is taking to long. There are other communities that have a pool.

Overall we had a positive experience with Fulton. The sales team was great throughout the process and in the end we are happy with our product. Unfortunately there are a couple things that brought our rating down. 1. To me, the building in the neighborhood was incredibly miss managed. At the time, Fulton was one of the only builders who wasn’t limiting the build starts. This lead to major issues once the material supply issues hit. Many houses in the neighborhood sat at the framing stage in the elements not dried in for months. 2. During the process a few questions came up that the sales team couldn’t answer. The questions were escalated promptly, but it took myself and the sales team multiple follow ups to get an answer, and when we did it was short, condescending, and uninformative. In the end I would probably buy from Fulton again, but I don’t believe they lived up to the quality reputation they have had in the past. ... More

Fulton Homes does not hold their Sales people accountable. After signing your contract with Fulton Homes, you are told your sales person is your primary point-of-contact. The issue with that is, the sales associate we were dealing with could not even answer basic questions about the purchase and build process (this person has been with Fulton for years). Fulton will not allow you to contact the project manager directly and all communication has to go through your sales associate. Our sales associate was completely incompetent, unprofessional and combative. The sales people know Fulton management will not hold them accountable so once your contract is signed, the Sale Associate can treat you as poorly as they want. When calling Fulton Homes corporate office for assistance, you are told to "Contact your sales associate". Even though I called to complain about the lack of knowledge and customer service I was receiving from my sales associate. Fulton Homes should, at minimum, also give customers the Sales persons managers name and contact information. This would at least provide a small level of accountability. Fulton Homes did build a quality house, but the Sales experience was so bad, I am struggling to even give them a 3 star rating. The absence of even the slightest amount of customer service from the Sales Staff was astounding. ... More

Definitely a rough year with COVID and shipping delays. LOVE my house, very cool inside and efficient. Move in process was not the best until we had Travis assigned as our Service Rep, he has been AMAZING!!! My BIGGEST issue is Fulton's partnership with Poco Verde, they are the ONLY landscaping company they allow you to work with in order to put pool/spa and/or landscaping into mortgage and they have been a NIGHTMARE!!! Awful customer service and little to no communication or follow through. Shotty work that needed Fulton to repair and then major issues with plumbing since landscaping installers brushed rocks into pipes which caused sewage backups into my tubs and showers! If they want partners to represent want Fulton says they stand for, they need to re-evaluate their partnership with Poco Verde. ... More

So far, we just have some minor items that needs attention.

This is our second Fulton home. Our first Fulton home was in Freeman Farms. Overall, we were very happy with our first Fulton home. We owned it for 6 years and and it was well built. When we decided to downsize, we purchased another Fulton home. We visited the model home several times before buying. Fulton had a video on a loop playing on the TV with employees testifying to the quality and customer satisfaction. We trusted that any issues we had would be taken care of. We had 2 issues that Fulton refused to correct that we pointed out in the walk through. The first was a seam on the kitchen counter top that was very noticeable. Normally the seam should be in the middle of the range top so its much smaller and less noticeable. I know this because I am in the kitchen remodeling business. In order to cut costs, they use less material and the seam becomes more obvious. We told the manager that did the walk through that we were not happy with the seam and wanted it fixed. He told us there was nothing he could do and we would need to go above him to get any results. Basically washing his hands. The second issue was this. We asked the sales women for electric outlets over the kitchen cabinets so we could install cabinet lighting after we moved in. Before the walk through we noticed there was no outlets over the cabinets in the kitchen. However, there was 2 wall outlets in the hallway at 84" high which looked very odd and we would never ask for. Apparently, the outlets we asked for in the kitchen were installed in the hallway up at 84". Obviously someone screwed up. When I pointed it out to the project manager during the walk through, he agreed that it must be a mistake and would talk to the sales women that entered the electric details. Again he washed his hands of the situation and gave it back to the sales women. She refused to do anything to correct the situation. Now I have electric outlets in the hallway at 84 " that look ridiculous and no outlets over the kitchen cabinets that we paid for. So for these reasons, I can only give Fulton 3 stars in 2 categories. Would I buy another Fulton home? Probably, but not sure. Richard A. ... More

When we were purchasing the home, we were placed in a waiting list with other builders while Fulton Homes stated they take pride in not having a waiting list or lottery on their lots. When the work force and material shortage occurred, Fulton could not get homes complete in a timely manner. The other builders that I passed on where I was called on for the waiting list were completing homes months faster than Fulton because they were manageable and not excessive. Fulton's "pride" ended up costing me additional percentage points on my rate since it took longer to build and rates continued to go up. Our superintendent onsite was great and has been very responsive to issues we have had. But Fulton Homes cost me more than other builders since they told me it would take 8-10 months to build and ended up taking 14 months. ... More

We love our home. The home is perfect. The salesmen and formen...foremen not so great. There were lots of delays due to building material issues but no one kept in touch with us or informed us of anything that was happening. Our calls were rarely returned and the foremen was rude as if we were bothering him for asking for updates on our home that had been delayed 6 months past the expected delivery date. We did not feel valued at all.

They use mostly subcontractors as I guess it's usual in the industry but the level of responsiveness and accountability when something was wrong, depends on the professionalism of that subcontractor engaged. If the subcontractor is good, things are fixed and Fulton takes credit, but If there's a failure on the subcontractor part, the customer care team and specially the project manager collapses to a state of unresponsiveness and negligence.

I need more space to write exact details, but we were lied to several times during the process. The communication was some if the worst I've ever experienced. The home is beautiful, the quality is great. However I would strongly recommend Mr Fulton take a deep dive into the integrity of the Escalante sales team.

Escrow documents... 1>Special Warranty Deed was not explained during the signing of the construction of the house and during the escrow day. 2>During the Orientation day, there were issues that was verbally mentioned but the answer was" we do not do that in this orientation day."2.1> I mentioned about the space between the granite top with the undermounted sink... needs caulking and 2.2>Exterior Upper wall..the upper wood wall have spaces.. NOT PROPERLY mounted showing spaces. It needs caulking because over time..that space will be the source of rain water leaking inside the house. 3> I emailed Justin for the works needed but I did not receive any acknowledgement yet. Justin said to sent him all concerns when I occupy the house which I did. I needed some action regarding my complains and also the landscaping is not done yet to date. ... More

Been in our home and can barely get workers to come fix what needs to be fixed. When someone comes in to fix things from walkthrough, something else needs to be fixed from something else getting broke.

Delays for unknown reasons. I was told the book responses about Covid and the hit on supply chains but how come homes that started 5 months after ours finished one week after ours. Not very responsive during construction and after. things that were covered under warranty - we are told now that because of the current shortage they are no longer offering them. that is very welching. not a great home builder ever like they claim every time you talk to a salesperson.

We have had 1 breaker already changed due to incorrect breaker amperage for a double oven. A 20 Amp Breaker was installed initially and had to be changed out due to using both ovens tripping the breaker. Currently have an issue with a 15amp breaker for 2 bedrooms and bathroom. Shower floor was pooling on either side if the drain, when repaired it was a very lazy person that did it. Even the last day they were supposed to be here at 8am, they showed up at 11am and when I opened the door he stated we decide to come a little later. WHAT!? You decide when to come work in my home thats why we have a schedule. Floor looks like crap and even some tiles are raised and we have to step carefully to not slice our feet. A vanity was installed and is missing the front kick board. Paint spray on our expensive flooring. Fulton needs to get reputable trades companies to work with nit just the lowest bidder. You get what you pay for. ... More

I have built 3 homes but this is the first with Fulton. The whole experience was not horrible but they are the worst of the 3 for sure. There are a lot of promises but only some delivery or execution.

Several issues early on that you shouldn’t have with a new build

Working with Ali has been a pleasure. The workmanship, responsiveness, and their lenders can have improvement. The workmanship looks rushed with many errors and I understand we are in a pandemic, but it could have been done better. Not to mention trying to get someone in to fix these items has been drawn out. There has been positives in the experience of purchasing this home, but there has many opportunities for future purchasers

the process was decent - the follow up on fixing items after closing is sub par

Minor issues-too long to get fixed that affects our daily routine.

Due to COVID issues we have not been able to travel to Arizona to see the new house so we are unable to provide accurate feedback at this time. If you could delay the survey request by approx 4-5 months it would be appreciated.

House handed over with many items incomplete. It’s now over one month and these items are still in abeyance. Project manager seems to be unaware or is incompetent. Waiting to see what will happen now.

For the most part it was a reasonable experience. Everything went good until we closed & it seemed like we just got put on the back burner. We were never getting responses on the online portal/warranty & then whenever we did & were told someone would be by the house on a specific day, no one would show up.

I felt like I was a number and not a customer. I had to point out many issues that needed to be corrected before construction could/should continue. The resolution of walk-though punch list items has taken much longer than expected.

The home and floor plan are beautiful. But this builder is too busy to pay attention to detail and provide a clean move in ready home. If you have a simple repair, be prepared to wait weeks. Or make appointments and don't show up.