Fulton Homes Reviews

Sales department was great but customer service after closing has been disappointing. We are awaiting completion of several issues and Fulton is not responding in a timely manner.

Our sales agent Beth was amazing! Extremely responsive and always addressed matters quickly. We actually switched lots AFTER signing a contract and she facilitated the entire experience with ease. The design center experience with Arlene was also great. She addressed all issues when switching builds. After moving in, we had a few issues which is pretty normal and typical. However, we had a lot of HVAC problems which is a major part of the home and should have been treated as high priority given the extreme temps here in AZ. Chas Roberts had to repair our HVAC system 4 times and it still doesn’t seem to work properly. Gabe, our customer service agent provided by Fulton was great. Very responsive and I can tell he was genuinely trying to help us. The problem is that all the subcontracted companies don’t provide the same level of customer service or care as Fulton. All customer service requests take potentially weeks or even a month to address depending on the subcontractor. Most of the workers have a really bad attitude and don’t want to be addressing customer service issues. So existing customers like myself get stuck with low quality service and craftsmanship from the subcontracted companies. For example, the internet access provided by Fulton through Century Link is a low quality plan that made it extremely difficult to get technical support leaving us without internet for days. This will hinder anyone working or running a business from home. It feels like we were provided excellent quality service during the buying process but that quality diminished after moving in. ... More

overall good company to purchase a home for but once home purchase within the first week there where some issues with plumbing, and some other areas in the house like tile issues not have the spare paint that i was told to complete touch ups and the bathroom door in the master doesn't lock where currently still waiting to have repaired which currently has been around over 1 month going to 2. enjoying the house overall hope can get this things repair in a timely manner.

My wife and I had an amazing home buying experience with the Fulton Team. However, once we moved into our home, we kept noticing small (and some big things) that were carelessly done. As we continue to clean and inspect our home, we are finding more and more of these small little imperfections that continue to feed some of our frustrations. The worse has been the HVAC system. This is a brand new system that shouldn't be experiencing issues yet we've had to schedule 4+ appointments and take time off work in which the service technician either never shows up or they show up hours after the time frame set during the appointment booking. Issues with the HVAC system have resulted in our bill being (if not exceeding) $300. We've also had to have several other things in our home repaired or replaced. For some of these appointments, they didn't come with any of the necessary tools to complete the job (despite providing them with thorough explanations of what was wrong AND submitting pictures). In some cases, the person that was supposed to show up to fix something never showed up. So once again, I blocked out my day to be home for the service engineer to be stood up; once again, an entire day wasted. We love our home, we just wished they took more care making sure things were neatly done so buyers don't have to submit so many work requests. ... More

To many we made a mistake at the design center after completing the process. Home walk through was the worst experience ever and we built 4 homes prior to this one. Home was not show ready and had to have contractors come back and forth for two weeks.

the finishes and the cosmetic issues inside the home have been overwhelming and not addressed.

During the home orientation process, we expressed dissatisfaction with the quality of the Cabinetry installed in the home. The only explanation given is sometimes the Vendor changes the materials used. Wouldn't it make sense to also update the material located at the design center so that you know exactly what you are ordering. During the walk through you go through your home with a fine tooth comb and mark everything that needs to be addressed, only to find that only 20 percent was really addressed. By the time all the areas marked with a certain color tape were addressed, they had fallen off or not done at all. We order special items at the design center to be installed after the move in, the company doing the installation only gets a partial work order, because someone forgot to add the rest of the items ordered (now two days of time off work lost). The installer did such a horrible job and complained of having to do the install, we had to have another installer come by and fix what he did. 30 days later with no phone call to let us know how this issue was going to be addressed, I called Customer Service and our representative for our subdivision told me that this was an issue between us and the Vendor. We have open service orders that are still waiting to be addressed since 04/30/2021 with no communication as to when this may be taken care of. We are just a number to the Fulton Builder, so we have taken a number to see if and when we will be taken care of. ... More

Fulton Homes has strict guidelines that didn't allow me to add a fourth bedroom within the ten day period. Within that period I asked to move the service door and this could not be done. Overall the home has good value and the people were pleasant to work with!

Quality of kitchen cabinets is very poor. These are not custom cabinets as were advertised by seller. If known these were the cabinets that were being installed, would not have bought this house.

Our home design is beautiful. However there are many minor discrepancies and flaws. With that being said, the team does not hesitate to repair or address any of our issues.’ The idea of the craftsmanship is great but the execution of the craftsmanship is mediocre.

It took 9 months to complete the home. It seemed at times they were dragging their feet on the work. The quality is good but the paint job on trim is lacking.

It was a fine process. As a first time homebuyer, it was okay. Communication wasn’t very consistent but it wasn’t horrible. Not sure if I would be a Fulton Home again.

The sales office was always responsive and helpful (Thank you Jennifer and Albert!). I liked the project manager in the beginning. He was responsive and took the time to walk through the home with me and kept me up to date. Halfway through we got another project manager (Scott) and to say the least I was less than thrilled & things went downhill from there. He was less than helpful with his 'pat on the head' promises. I felt like he constantly talked down to me in a condescending way. He smelled horrible all the time (like a dirty ashtray). I found myself trying to stand across the room from him and hold my breath. Needless to say, many of his "yeah, I'll come back over and take care of that" promises never happened. Right after I closed he disappeared thankfully and was replaced by someone else (Patrick) who is responsive and finally getting things done. He is fantastic and really a nice guy who generally cares. Thank you Patrick! As far as the quality, for a $500k home it's a bit disappointing... this is not the first home I've built in this price range. I feel like it was slapped together at the last minute. There are issues that I had asked to be fixed prior to closing that were ignored. I have holes next to outlets that were filled in with mud haphazardly and never sanded - just painted over. The painters left paint splatter and overspray all over the house, overspray on the fridge, the tub fixtures don't even line up with one another. I have some sort of epoxy/glue stuff stuck in my kitchen sink and on my counters which won't come off. A company came to replace the stove vent hood and left a complete mess all over the counters and stove. I had multiple cabinets cracked and damaged due to carelessness that still have yet to be fixed. Overall, the quality of the sub-contractors has been disappointing. Is there no pride of work anymore? How do you go into someone's home and leave damage and a mess like that? I bought a Fulton home because of their local reputation and because of the location. I will not buy another Fulton home after this due to the lack of quality. Buyer beware. I did not get the quality of a $500k home. That being said, thank you again Patrick for being so responsive and jumping into clean up someone else's mess. Much appreciated for your kindness and respect. ... More

I’m extremely disappointed on how the community pool has not been built. HOA keeps going up. The main reason I purchased was to have a community pool and it is taking to long. There are other communities that have a pool.

Overall we had a positive experience with Fulton. The sales team was great throughout the process and in the end we are happy with our product. Unfortunately there are a couple things that brought our rating down. 1. To me, the building in the neighborhood was incredibly miss managed. At the time, Fulton was one of the only builders who wasn’t limiting the build starts. This lead to major issues once the material supply issues hit. Many houses in the neighborhood sat at the framing stage in the elements not dried in for months. 2. During the process a few questions came up that the sales team couldn’t answer. The questions were escalated promptly, but it took myself and the sales team multiple follow ups to get an answer, and when we did it was short, condescending, and uninformative. In the end I would probably buy from Fulton again, but I don’t believe they lived up to the quality reputation they have had in the past. ... More

Fulton Homes does not hold their Sales people accountable. After signing your contract with Fulton Homes, you are told your sales person is your primary point-of-contact. The issue with that is, the sales associate we were dealing with could not even answer basic questions about the purchase and build process (this person has been with Fulton for years). Fulton will not allow you to contact the project manager directly and all communication has to go through your sales associate. Our sales associate was completely incompetent, unprofessional and combative. The sales people know Fulton management will not hold them accountable so once your contract is signed, the Sale Associate can treat you as poorly as they want. When calling Fulton Homes corporate office for assistance, you are told to "Contact your sales associate". Even though I called to complain about the lack of knowledge and customer service I was receiving from my sales associate. Fulton Homes should, at minimum, also give customers the Sales persons managers name and contact information. This would at least provide a small level of accountability. Fulton Homes did build a quality house, but the Sales experience was so bad, I am struggling to even give them a 3 star rating. The absence of even the slightest amount of customer service from the Sales Staff was astounding. ... More

Definitely a rough year with COVID and shipping delays. LOVE my house, very cool inside and efficient. Move in process was not the best until we had Travis assigned as our Service Rep, he has been AMAZING!!! My BIGGEST issue is Fulton's partnership with Poco Verde, they are the ONLY landscaping company they allow you to work with in order to put pool/spa and/or landscaping into mortgage and they have been a NIGHTMARE!!! Awful customer service and little to no communication or follow through. Shotty work that needed Fulton to repair and then major issues with plumbing since landscaping installers brushed rocks into pipes which caused sewage backups into my tubs and showers! If they want partners to represent want Fulton says they stand for, they need to re-evaluate their partnership with Poco Verde. ... More

So far, we just have some minor items that needs attention.

This is our second Fulton home. Our first Fulton home was in Freeman Farms. Overall, we were very happy with our first Fulton home. We owned it for 6 years and and it was well built. When we decided to downsize, we purchased another Fulton home. We visited the model home several times before buying. Fulton had a video on a loop playing on the TV with employees testifying to the quality and customer satisfaction. We trusted that any issues we had would be taken care of. We had 2 issues that Fulton refused to correct that we pointed out in the walk through. The first was a seam on the kitchen counter top that was very noticeable. Normally the seam should be in the middle of the range top so its much smaller and less noticeable. I know this because I am in the kitchen remodeling business. In order to cut costs, they use less material and the seam becomes more obvious. We told the manager that did the walk through that we were not happy with the seam and wanted it fixed. He told us there was nothing he could do and we would need to go above him to get any results. Basically washing his hands. The second issue was this. We asked the sales women for electric outlets over the kitchen cabinets so we could install cabinet lighting after we moved in. Before the walk through we noticed there was no outlets over the cabinets in the kitchen. However, there was 2 wall outlets in the hallway at 84" high which looked very odd and we would never ask for. Apparently, the outlets we asked for in the kitchen were installed in the hallway up at 84". Obviously someone screwed up. When I pointed it out to the project manager during the walk through, he agreed that it must be a mistake and would talk to the sales women that entered the electric details. Again he washed his hands of the situation and gave it back to the sales women. She refused to do anything to correct the situation. Now I have electric outlets in the hallway at 84 " that look ridiculous and no outlets over the kitchen cabinets that we paid for. So for these reasons, I can only give Fulton 3 stars in 2 categories. Would I buy another Fulton home? Probably, but not sure. Richard A. ... More

Once the home is brought to a basic standard it will be beautiful. A laundry list of exterior stucco issues and paint issues with multiple visits to address with issues still outstanding. Specifically finish around exterior doors and sliders. Gaps and in some cases outright holes. Had a listelle installed in shower/bathroom, looked like it was installed without tools. Bathroom shower door installed up upside down. Have had new builds before and was coming from a Fulton home and have never experienced anything like this. As I observe the area being built out around me the crews are rushed. I expected higher level of workmanship at these price points. The saving grace has been the responsiveness of the Fulton project representative Jim. ... More

When we were purchasing the home, we were placed in a waiting list with other builders while Fulton Homes stated they take pride in not having a waiting list or lottery on their lots. When the work force and material shortage occurred, Fulton could not get homes complete in a timely manner. The other builders that I passed on where I was called on for the waiting list were completing homes months faster than Fulton because they were manageable and not excessive. Fulton's "pride" ended up costing me additional percentage points on my rate since it took longer to build and rates continued to go up. Our superintendent onsite was great and has been very responsive to issues we have had. But Fulton Homes cost me more than other builders since they told me it would take 8-10 months to build and ended up taking 14 months. ... More

We love our home. The home is perfect. The salesmen and formen...foremen not so great. There were lots of delays due to building material issues but no one kept in touch with us or informed us of anything that was happening. Our calls were rarely returned and the foremen was rude as if we were bothering him for asking for updates on our home that had been delayed 6 months past the expected delivery date. We did not feel valued at all.

They use mostly subcontractors as I guess it's usual in the industry but the level of responsiveness and accountability when something was wrong, depends on the professionalism of that subcontractor engaged. If the subcontractor is good, things are fixed and Fulton takes credit, but If there's a failure on the subcontractor part, the customer care team and specially the project manager collapses to a state of unresponsiveness and negligence.

I need more space to write exact details, but we were lied to several times during the process. The communication was some if the worst I've ever experienced. The home is beautiful, the quality is great. However I would strongly recommend Mr Fulton take a deep dive into the integrity of the Escalante sales team.

Escrow documents... 1>Special Warranty Deed was not explained during the signing of the construction of the house and during the escrow day. 2>During the Orientation day, there were issues that was verbally mentioned but the answer was" we do not do that in this orientation day."2.1> I mentioned about the space between the granite top with the undermounted sink... needs caulking and 2.2>Exterior Upper wall..the upper wood wall have spaces.. NOT PROPERLY mounted showing spaces. It needs caulking because over time..that space will be the source of rain water leaking inside the house. 3> I emailed Justin for the works needed but I did not receive any acknowledgement yet. Justin said to sent him all concerns when I occupy the house which I did. I needed some action regarding my complains and also the landscaping is not done yet to date. ... More