Fulton Homes Reviews

The quality of customer service from buying ti building to closing to all things not addressed post closing is just horrific. Never again!!

It would seem all was great until your preferred lender #1 didn't give me a call back after he said my numbers on my W-2 did not add up. He had already run my credit and yet no "you are not qualified" or "yes, you are qualified". Once that lender fell through with no responses.  I stayed on course with the lender who pre-qualified us. Then at the end of December before we are expected to have a home delivered to us...I get a call stating that my file had been assigned to preferred lender #2. In my opinion there never should have needed to be a #2. We did everything that was asked of us to qualify for our "Incentives". But that is not the case, I was told in order to get my incentives I HAD to go through preferred #2. Well that lender ran my credit in Dec. and I sent 2 bank statements from both of my banks and not another word until 1 week to 10 days before my Credit was about to expire. I felt in limbo as I did with the preferred lender #1. I told the preferred lender we were just going to go with our original lender as I know there were things already in motion with documentation pulls and so on...nothing of the sort from P#2 had been done. PL #2 tells me in a text message...you don't want to lose out on your $5K do you? I said well no she then said ok I'll call you at 10. We talked and her payment was $200 higher as well as a higher interest rate. Why would I choose that? I called the sales office to ask why I have to do this still with the 2nd preferred lender. I already went through one of your preferred lenders who never continued...and I was told...I already spoke with Carissa and she is not going to be all warm and fuzzy with you. You are getting too close to the wire and I don't even have documents from your Lender and you don't have time anymore. To be clear, I do not want a warm and fuzzy person to talk to me like I am a child. I want to not have to continue to have my credit run and my lender to work for me and with me to get what is best for my family and not her paycheck or or anyone else's commission, because that is how I felt at the time and still feel now. I mentioned that the sales person said we need to be able to fund without appliances. Since we got no further information from the salesperson on what that really meant. (We ourselves had called the construction supervisor to ask them if they could not install our ceiling fans, as we had purchased others already, his response was "we cannot do that because the contract states you purchased them so we would be in breach of contract for not delivering what you paid for") But you can deliver a house without appliances. Nice one. So I asked your preferred lender and this was her response "we can because we have an agreement with Fulton and understand the back order situation caused by the pandemic and no other lender will be able to fund without them." I again said ok, well I think we are going with our original lender and her response to me was...good luck because you are going to be standing on your carport with all your belongings paying $250 a day in late fees because you cannot get funded without appliances. That is threatening in my opinion!! Completely unprofessional! If I could have backed out I would have. Then we are down to the wire and wondering if we are going to get our incentive since we played by the rules on everything!!! I was told I don't have a LE from either lender to send to Doug Fulton to even argue your case. And I am not going to waste his time with 6 emails. I need one email that has all the data in it to review and he will decide if you get your incentive or not. But you are running out of time. Fast forward...because I am all upset about this all over again. Then I started receiving emails from the Sales office and the Title company about how they reached out to me to ask me to talk to my lender about have all of her documents handled in a timely manner to which the title company said I appreciate that and the sales office mentions how they want to throat punch these outside lenders. We are 7 days from closing and now I have no clue what is happening and if something is wrong. I reached out to my realtor and said I cannot even believe what is happening right now and he asked for copies of the email...and then said nevermind I have it. Then I looked at the email recipients...and my realtor and my lender were on the chain. I was mortified. Let's be clear...my lender is not my friend. I specifically chose individuals in the business of mortgages and as a realtor that were nowhere near any of my family who are in this business. I was mortified and embarrassed for you and the title company and if I had options at that time to change my builder and the title company I would have. My lender called me and said she read everything and she is just going to keep going and get me in this house that I don't even really want from your builder anymore. But I am all in at this point and it is pointless to back out with less than a week to close. I spoke with your other sales associate who explained more on the lack of appliances. Which was relieving. Now...the title company called me back on my review and she said she read the emails. She apologized for those words but I needed to understand all the stress that goes into these deadlines. I don't do your job and you don't do mine. But I would be seriously reprimanded if not fired. I am not asking for anyone to lose their job. I would never want that. But do not ask me to understand that your stress in your profession constitutes these kinds of statements or behaviours about others. I will never go through this process again on a new build. Nor will I have the most positive feedback to hand out. I have already delivered my messages to a select few people who were looking to buy and or build. I will never use a preferred lender process. I will eat the incentives. This is not worth the EXTRA credit runs and lowering my score. This is not worth the str ... More

Fulton did not meet a single one of the deadlines they gave us. As a result, my family ended up having to move twice (our home was delayed by four months). Fulton was terrible at communicating with us, and only Pat in the sales office ever even apologized for the stress my family experienced. Two days before closing, Fulton told us we would have no appliances in our new home at closing, and was either unable or unwilling to provide us with estimated delivery times for any of these appliances. They also told us they would not be providing us with loaners. It took over a month to receive our cooktop, and they only provided us with a loaner five days before the permanent cooktop arrived. Fulton as a company builds beautiful homes, but they don't seem to respect their buyers, and will not reach out with updates. We were only aware of the delays because we reached out to them, not vice versa. ... More

As first-time homeowners, my wife and I had the worst experience with the salesperson at the Fulton Home, which resulted in a manner I still couldn’t fathom. My wife had a conversation with the salesperson regarding the appliances (loaners) and he got mad at her, rudely dropped the call on her. I discussed this issue with teo supervisors, as I’m writing this review, nothing has been done. No apology, issue left unaddressed. The treatment was disgusting, which I believe has rubbed off the excitement of getting our first home with Fulton Home.

The Fulton Realtor repeatedly told us there were no multilevel homes in the center of the development. We explicitly stated we didn’t want to be next door to a multilevel home. Well, now I have a multilevel home next door with windows that look down into my bedroom, bathroom, office, dining room and backyard. We asked if we could include insulation in the interior walls, we were told that would void the warranty. We asked again later and we’re told it’s too late to add extra insulation. Fulton Realtor was rude and condescending each time we had to talk to her. In the end the Fulton Realtor substituted a gas stove for our electric, without asked if that is what we wanted. Like a gas stove makes up for the multilevel home next door! ... More

Do not do it not worth the headache and anxiety this caused for me and my family during this process. Before and during signing it was great office was nice and responded to emails and walked us through everything, but after putting in our deposits and signing that's when stuff went south. Tom wouldn't give us updates till we hownded him for it ALWAYS made excuses and never gave us answers just worked around our questions. The design center was fine but Keith from the design center cost us an extra $500.00 for not doing his job! He never responded to emails and never answered any of our questions when we asked after. There is no contact information for the design center to get stuff resolved. Not connected to Fulton but iWired never came to do the Alarm install never got our money back for the material and never got any response back from them either. This company and almost everyone associated have no communication skills and lack a great deal of attention to detail. We got excuses after excuses when material got delayed and we never got updates till we went to the house and didn't see any progress Fulton will never tell you first. Communication was the worst with this whole process. Fulton blamed everything on COVID even though we had other friends and family building with other builders and didn't experience what we did. I do have to say after the house was done the communication got great after getting into contact with Keith the construction manager him and his team are great ALWAYS answers his phone and always gets me answers when he didn't know them. Albert and Edwen did a great job everytime they came to fix something. Even after moving in many things are still missing or broken with no resolution in sight. I WILL NEVER BUILD WITH FULTON AND WILL NEVER TELL MY FRIENDS OR FAMILY TOO! The house is ok but still not 100% complete so I can't enjoy it yet. ... More

My home was bought in Feb. 2022. I was told it would be done by “summer”. In my mind summer means anywhere from June to September. My home sat untouched for those months. Then the close date was pushed back to October then November then December then January then finally end of February. After inquiring about what happened to summer time finish, I was gaslit and told that maybe I “heard the sales associate incorrectly”. I repeatedly asked to speak to someone who knew anything about my home to which I was met with no response or “I’ll get back to you” to which no one ever did. No one seemed to know who I could talk to or hear about the progress of my home. Since my close date was pushed back I could not lock in a loan rate and was totally screwed with a 7% interest rate. Now, my home is beautiful. But I would never wish this experience on anyone. I have bought a new build home before (K Hovnanian) and had a much more pleasant and honest experience. I have told multiple people from Fulton Homes how dissatisfied I have been with this process and have yet to hear from ANYONE in costumer service. No one. I am leaving this review and I’m not convinced at all that I will hear from anyone because my experience has been so terrible. We will see…. ... More

Build process was a mess, construction managers did not keep an eye on trades who did shabby work in all areas. Now that home is finished we have found many things jerry rigged and patched just enough to hide faulty repairs until after close. Cant even use Master Shower do to leaks in floor tile. 2 weeks after moving into home we found one of AC units was not even hooked up to run. Sales team said to put it in for warranty. What a mess this has been! Save yourself some stress and look elsewhere.

We waited for one and a half years for the house to be closed. But appliances and screens were still missing on the close date. After closing, they have to come to my house multiple times to fix the squeaking flooring, damaged garage door panel, chipped marble countertop, install the screens..... This made the new home buying process so painful.

You need to stay on top of your home from day one. Check in with PM, walk home daily. They don't care about the quality of work provided by their workforce.

The absolute worst home buying experience ever. And 2 months after moving in I still have a list a mile long of things they still need to fix. Its not just me all 9 families that live on my street feel the same way. The we are proud to build is not true!! Fulton Homes we are good at making excuses and not taking responsibility. Not one person has been honest or followed up consistently it is always someone else's fault. Buying a home should be a great experience I would recommend going to a builder that cares.

From day one we had appliances missing. Washer and dryer took over a month to be installed and then to find out the laundry cabinets were not the right height. Walls are warped, grout has bubbles that have popped through, and the wooden stair bannisters are cracked. To top it off we recently had a dust storm and found out the door seal on the front door was bad. Dust and dirt flew throughout the entry way. We also found out our house was not built on the correct landscape drainage slope so we have pools of water 3 days after the storm.

My experience with Fulton ensured I would never purchase a new build with them again. I have absolutely no trust with what they tell you. Tom the salesman specifically was absolutely miserable to deal with. Beyond our house being delayed 3 months without a reason why the customer service was worse then I’ve experienced anywhere. I couldn’t get a resolution to any concern. I even went as far as reaching out to corporate and had no luck there. A simple phone call back would have gone a long way.

I would recommend getting a home inspection..they will not repair anything even if they acknowledge the item was defective

The worst experience ever... Uneven walls, terrible wall texture, painters who don't know how to paint, sticking out nails, leaking faucets, water damagein brand new cabinets...I can keep on going...Our doors were never painted just primed. Same with bathroom ceilings. Past 30 days after closing, and stuff still not fixed. Always excuses. I wish Mr. Fulton could come and see quality of his houses, but I think he is more busy counting his money...My invite stays open for him. Advice to every buyer, don't sign anything until they'll fix everything. Once they have your money, their attitude changes. ... More

I am very disappointed with Fulton’s new build experience. I understand construction shortages have been impacting builders and home buyers, however, this does not make an excuse for Fulton’s representatives to lie to their customers and cut corners during the build. Numerous major and minor issues were pointed out from the very beginning of the build to the very end and have yet to be fixed. This is unacceptable and if I would have known this is the way Fulton does business, I would have invested my time and money with a different builder. The quality and craftsmanship is horrible and the attitude for the representatives are even worse. Pat is Fulton’s realtor that told us everything we wanted to hear to get us to sign, only to find out the main selling points turned out to either be lies or misrepresented of how we were explained. Marlon was the project manager for our new build. I constantly pointed out major and minor issues to him and he response was “I’ll have someone come look at it”. 20% of the things he said he would fix, he actually fixed. And 50% of the things he had fixed were actually fixed correctly. Marlon intentionally and knowingly lied to me about having a damaged product replaced. I later found it out the product was not replaced and instead the damage was covered up thinking I would never find out. The time frame Fulton’s new build and quality of work, is just not worth it. I would very much like to have a representative for Fulton to contact me regarding my experience so I could go into more detail with my frustration with Fulton’s experience. I have invested a lot of time and money with Fulton and if these issues are not addressed, I will take a number of different approaches to make sure they are. ... More

Awful experience from the buying process to now trying to get issues that have persisted since moving in fixed. House took way longer to build than was told and the communication on updates and timeframes were terrible and inaccurate. Now being in the home there have been several issues and the communication continues to be terrible. I will not be buying from this builder again.

The design center was not helpful & was even discouraging adding in more floor tiles. I thought I was buying a brand new home but what I got was a poorly delivered home with unfinished items & work that I now have to spend time & effort on which isn’t what was expected with a “new” home. Can you imagine buying a brand new car but you have to wash it & tune it up yourself?? Would you call that “brand new”??

I want to start by saying we understand that the pandemic had a ginormous impact on this industry (shortage of material, labor, etc., we get that), but the level of service, workmanship, and follow through that we’ve experienced throughout our buying experience and post move-in, has been terrible to say the least. Workmanship issues on the exterior and interior were pointed out on our walkthrough, but ignored. Drywall/framing imperfections all throughout. Missing cabinets, appliances for months. No updates from sales, on-site PM, or customer service for weeks. Make sure you get an inspection or they will try to gloss over everything that should be fixed. If we ever do a new build again, it certainly will not be with Fulton. ... More

I closed on a new build and did not expect so many quality issues and lack of care to get things done correctly. The project manager was terrible which is the biggest reason for all the problems. He was completely fine signing off on my home and hoping to move on from his poor work. There needs to be a quality control person to hold project manager and subcontractors accountable. Communication was terrible and I was lied to about numerous things getting ordered and given excuses for why things are not done right. I closed on my home Dec 9th 2021 and every week since then I have been taking time off work to wait for subcontractor to correct issues from damaged cabinets or missing cabinet doors/shelves, paint, missing and damaged appliances, missing window screens, front hard scape delays, delayed hot water to fixtures, poor paint quality. It is now January 25th 2022 and I’m still having to deal with this. It’s a shame and I would not recommend buying from this builder. The only thing I love is the neighborhood and the people that have moving in. Everyone is so friendly and has dealt with same issues. This is not just my experience but others within the neighborhood too. ... More

Salespeople were great, but the trades performing the work was horrible. After close examination, work was performed unprofessionally. No attention to details.

In my opinion, worst build quality I've ever seen from a builder who extols its virtues as a quality home builder. Regardless if new construction, use a reputable home inspection service and demand from builder accountability for any anomalous conditions inspection may reveal. For me, that's when Fulton representatives went into denial/excuse mode. My advice is, once buyer gets past builder's denial narrative, either walk away from purchase or remain and document defects and demand redress in a timely fashion. If I knew then what I know now about Fulton Homes poor build quality, I would've run, not walked away from purchase. ... More