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Fulton Homes Reviews
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What Homeowners Have to Say About Fulton Homes.
Fulton Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Fulton Homes 410 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Took 8 months longer to complete
- Brandon H.
- Verified HomeBuyer
- May 25, 2023
- Surprise, AZ
Everything is was delayed. We watched interest rates climb from 2.5% to 6%-7%, while home values dropped. Fulton wasn’t willing to do anything to help or accommodate. There were many minor issues with the home. 2 hot lines were ran to one tub. A few cabinet doors and drawers are cracked. We’ve been waiting months for replacements. Sales kept telling me no one was walking away, but this wasn’t true. Half of the buyers on my street walked away from their new build. I like our model and this home, but it was far from a smooth experience.
Fulton Homes responded:
We are sorry to hear of your buying experience. Unfortunately, the timing of the construction occurred during the country's worst material shortage crisis. All of the homes in the state were delayed during this time. If there are still any outstanding issues, please login to your MyFultonHome account and we will take care of ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Incomplete and unresponsive
- James D.
- Verified HomeBuyer
- January 24, 2023
- Gilbert, AZ
Fulton set the supposed closing date but they clearly didn't have the home ready by that date. A laundry-list of items that were incomplete, badly installed, not working all identified but then they disappeared. Had to keep pestering them to find out when these items would be addressed. No response. Eventually they "closed" all the issues but then sent someone to create a whole new list. Still waiting to get these issues addressed 2 full months after we identified them. I would not trust Fulton Homes to build me a home ever again.
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Talking loud and saying nothing!!!!!
- Anonymous
- Verified HomeBuyer
- November 15, 2022
- Queen Creek, AZ
I only enjoyed the sale representative throughout the experience. The walk through of the home before purchasing it was not an easy one to encounter. Who want to hear no house is perfect before you sign? As of now, I am dealing with paint issues, weather strips on doors, an upgraded door we purchase that’s not installed properly. To be told that how it should be….. A hole in the celling where the heating and cooling guy step the wrong way, still waiting on that to get fix. Toilets that wobble and one that you need to flush twice. Countertops and drawers are not properly installed. But ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
First Fulton
- John M.
- Verified HomeBuyer
- November 02, 2021
- Gilbert, AZ
First Fulton we ever built and would not build again.
Fulton Homes responded:
John ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Not addressing customer complaints
- Anita P.
- Verified HomeBuyer
- June 23, 2021
- Maricopa, AZ
This experience was the worst being a first home buyer, the customer service is terrible with getting the proper repairs and marking items done that has not been addressed. The appliance through GE are the worst ever and the company to fix items send people who don't know how to repair. This is terrible. You need a better customer service team. Who address the needs of the customers.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Confidence in Builder was lost in the process
- Anonymous
- Verified HomeBuyer
- April 22, 2020
- Chandler, AZ
Used a third party certified inspector who found major items that needed correcting that were missed by the homebuilders inspections. Some of the items were not corrected because they said simply, "it passed code". Passing codes is not quality of workmanship or materials as advertised by the homebuilder.
Fulton Homes responded:
Thanks for submitting your review. We would be happy to come out and review any issues that still might be outstanding. Please send an e-mail to customercare@fultonhomes.com, so we know who to contact.
Thanks,
Fulton Homes
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Much lower quality than expected!
- Jon M. H.
- Verified HomeBuyer
- October 12, 2023
- San Tan Valley, AZ
I thought Fulton Homes was a quality, upper end home prior to buying. Turns out they are middle of the road home builders. Lots of problems initially and most were taken care of in a reasonable amount of time. Some weren’t taken care of at all. The worst thing was that Fulton Homes LOWERED the price of their new homes up to $80,0000 per home! Guess what that did to existing owners equity? I have been here for over 2 years and I would not consider buying a Fulton Home again.
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Not Worth the Wait
- Erika W.
- Verified HomeBuyer
- April 26, 2022
- Queen Creek, AZ
We were very excited to purchase our new home and loved the neighborhood!! We were told about the delays up front and were fine to wait 14months for our home with the promise of great quality. What a joke that statement is!! Our tile backsplashes look like a child did them and we had our master bathroom torn apart for over a month (was brought to their attention months before we closed). We had a softball sized hole in our wall at our Final Walkthrough which blew our minds!! The texture on our walls is sooo all over the place some areas are smooth and you can see the lines where they ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
QUALITY
- Anonymous
- Verified HomeBuyer
- March 26, 2021
- Maricopa, AZ
Make sure the same company that built their model homes is still contracted with them. My home does not look like Model Home quality and I am not talking about upgrades just the entire cosmetic part. Drywall and paint are horrible. They delivered me a very very dirty house, didn't even have the decency to clean it up. Also, make sure you as them about the yard...I get you don't have a landscape included but it does come with a lot of trash... dirt unleveled and wow. Supervisors are very nice and they try to work things out, but they have to listen to the big boss Fulton who is just not taking ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
The location and the look of the model.
- Patricia T.
- Verified HomeBuyer
- December 08, 2020
- Goodyear, AZ
The salesman always seemed to be in a rush and important information always changed, trust was lost with the sales person. Items that needed to be fixed takes weeks to be addressed then when they come out to address the items they make another appointment that’s scheduled weeks away, so more waiting to fix the issues. When they finally come back to fix the issues, the wrong products were ordered so then they make another appointment. So now the next appointment is 2021.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Fulton Homes - As a second time home buyer my experience has been subpar at
- Shante R.
- Verified HomeBuyer
- November 12, 2020
- Goodyear, AZ
As a second time home buyer my experience has been subpar at best.... I am disappointed in the way the home was delivered, the follow up on issues, and the lack of attention to my concerns.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
They just don't care. They sell houses, people buy them. Good Luck.
- Anonymous
- Verified HomeBuyer
- September 15, 2020
- Queen Creek, AZ
There are a few great people who were super helpful in getting things fixed and right in my house before and after move in, however, Fulton as a whole is a no go for me ever again. Left much to be desired through out the whole experience. The design center is way over priced, the AC set up is shotty and they really don't care (and being in AZ...that is unacceptable), and they really are just there to make money. Had to fight tooth and nail to get things done, they don't care about your timeline, personal time, or money.
Fulton Homes responded:
Thank you for returning our survey. We are sorry that you are disappointed with your experience although it is good to hear that you were pleased that some of our personnel were very helpful. If there are any other outstanding issues, please use your MyFultonHome account to address warranty issues. The vast majority of our buyers find that our pricing at our Design Center is quite reasonable, and we are sorry that you do not seem to share that ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Fulton Homes - We could not wait to move into our new home.
- Marla R.
- Verified HomeBuyer
- January 18, 2022
- San Tan Valley, AZ
We could not wait to move into our new home. After 14 months it was finally time. They told us we wouldn’t have appliances, mirrors. No problem! We wanted to get in. After the inspection we brought up some issues, most of them were fixed. I had to call them multiple times to come out to fix the door handle to pantry door as it fell week one, week 2 the drawer in the kitchen fell apart. Paint was missing. You could tell the home was rushed, no attention to detail. We paid half of million dollars for a very poor quality home. After a month….. we still don’t have a master mirror. The project ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Worst buying experience
- Anonymous
- Verified HomeBuyer
- July 18, 2023
- Gilbert, AZ
The quality of customer service from buying ti building to closing to all things not addressed post closing is just horrific. Never again!!
Fulton Homes responded:
We are sorry to hear that our customer service fell below your expectations. We never like to see that. If there still are any outstanding issues, please login to your Fulton Homes portal, and we will take care of any issues.
Thanks,
Fulton Homes
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The Horrible experience with your preferred lenders and the talk "behind my back" by your sales crew was awful and I was embarrassed for you
- Andrea B.
- Verified HomeBuyer
- June 24, 2021
- San Tan Valley, AZ
It would seem all was great until your preferred lender #1 didn't give me a call back after he said my numbers on my W-2 did not add up. He had already run my credit and yet no "you are not qualified" or "yes, you are qualified". Once that lender fell through with no responses. I stayed on course with the lender who pre-qualified us. Then at the end of December before we are expected to have a home delivered to us...I get a call stating that my file had been assigned to preferred lender #2. In my opinion there never should have needed to be a #2. We did everything that was asked of us to ...
Fulton Homes responded:
The lending portion of buying a new home can be the most frustrating part of the transaction. There are many unfamiliar terms and procedures that most people are just not aware of, and many times this confuses the buyers. If there were any misunderstandings with one of our preferred lenders or outside lenders, then we apologize. We reviewed your file and it seems that you were quite satisfied with the construction of the home and that you would recommend us. There were just a few items at Orientation that were fixed. Again, we apologize for any ...
Total Score 1
Quality 3
Trustworthiness 2
Value 4
Responsiveness 4
Unable to Meet Deadlines or Communicate
- Sean M.
- Verified HomeBuyer
- November 02, 2021
- Gilbert, AZ
Fulton did not meet a single one of the deadlines they gave us. As a result, my family ended up having to move twice (our home was delayed by four months). Fulton was terrible at communicating with us, and only Pat in the sales office ever even apologized for the stress my family experienced. Two days before closing, Fulton told us we would have no appliances in our new home at closing, and was either unable or unwilling to provide us with estimated delivery times for any of these appliances. They also told us they would not be providing us with loaners. It took over a month to receive ...
Fulton Homes responded:
Sean ...
Total Score 1
Quality 5
Trustworthiness 1
Value 4
Responsiveness 1
Fulton Homes - As first-time homeowners, my wife and I had the worst experience
- David A.
- Verified HomeBuyer
- November 03, 2021
- Gilbert, AZ
As first-time homeowners, my wife and I had the worst experience with the salesperson at the Fulton Home, which resulted in a manner I still couldn’t fathom. My wife had a conversation with the salesperson regarding the appliances (loaners) and he got mad at her, rudely dropped the call on her. I discussed this issue with teo supervisors, as I’m writing this review, nothing has been done. No apology, issue left unaddressed. The treatment was disgusting, which I believe has rubbed off the excitement of getting our first home with Fulton Home.
Fulton Homes responded:
I am sorry for misunderstanding on the loaner appliances with your new home. These are all unchartered waters as we have never had any issues with appliances before this pandemic. It is unfortunate that we may not be given information from the manufacturer regarding the timing, and thus are not able to relay that information to you. ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 3
Betrayed
- Anonymous
- Verified HomeBuyer
- April 25, 2023
- Surprise, AZ
The Fulton Realtor repeatedly told us there were no multilevel homes in the center of the development. We explicitly stated we didn’t want to be next door to a multilevel home. Well, now I have a multilevel home next door with windows that look down into my bedroom, bathroom, office, dining room and backyard. We asked if we could include insulation in the interior walls, we were told that would void the warranty. We asked again later and we’re told it’s too late to add extra insulation. Fulton Realtor was rude and condescending each time we had to talk to her. In the end the Fulton Realtor ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 2
DO NOT DO IT!
- Odet S.
- Verified HomeBuyer
- January 10, 2023
- Gilbert, AZ
Do not do it not worth the headache and anxiety this caused for me and my family during this process. Before and during signing it was great office was nice and responded to emails and walked us through everything, but after putting in our deposits and signing that's when stuff went south. Tom wouldn't give us updates till we hownded him for it ALWAYS made excuses and never gave us answers just worked around our questions. The design center was fine but Keith from the design center cost us an extra $500.00 for not doing his job! He never responded to emails and never answered any of our ...
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Would not recommend
- Anonymous
- Verified HomeBuyer
- April 04, 2023
- Surprise, AZ
My home was bought in Feb. 2022. I was told it would be done by “summer”. In my mind summer means anywhere from June to September. My home sat untouched for those months. Then the close date was pushed back to October then November then December then January then finally end of February. After inquiring about what happened to summer time finish, I was gaslit and told that maybe I “heard the sales associate incorrectly”. I repeatedly asked to speak to someone who knew anything about my home to which I was met with no response or “I’ll get back to you” to which no one ever did. No one seemed to ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
The sales people said they would get things done/fixed but construction didnt follow through.
- Ethan L.
- Verified HomeBuyer
- January 27, 2021
- Maricopa, AZ
Build process was a mess, construction managers did not keep an eye on trades who did shabby work in all areas. Now that home is finished we have found many things jerry rigged and patched just enough to hide faulty repairs until after close. Cant even use Master Shower do to leaks in floor tile. 2 weeks after moving into home we found one of AC units was not even hooked up to run. Sales team said to put it in for warranty. What a mess this has been! Save yourself some stress and look elsewhere.
Fulton Homes responded:
Ethan ...
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Waiting forever to get the house closed but still lot of issues to be fixed after closing
- Anonymous
- Verified HomeBuyer
- March 23, 2022
- Gilbert, AZ
We waited for one and a half years for the house to be closed. But appliances and screens were still missing on the close date. After closing, they have to come to my house multiple times to fix the squeaking flooring, damaged garage door panel, chipped marble countertop, install the screens..... This made the new home buying process so painful.
Fulton Homes responded:
We are so sorry for your experience. We realize that new home construction is quite a challenge now. Material shortages are affecting everyone. If there are any items that still need attention, please login to your MyFultonHome account and fill out a request. Again we apologize for your ...
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
The lack of communication, and just not caring about their customer.
- Lance H.
- Verified HomeBuyer
- January 27, 2021
- Gilbert, AZ
You need to stay on top of your home from day one. Check in with PM, walk home daily. They don't care about the quality of work provided by their workforce.
Fulton Homes responded:
Lance,
Thanks for sending in your survey. t appears that we fell short in the daily construction of your home. for that we are sorry. If there are any other items that need attention, please use your MyFultonHome account.
Sincerely,
Fulton Homes
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
NEVER IN A MILLION YEARS!!!
- Steve M.
- Verified HomeBuyer
- January 10, 2023
- Gilbert, AZ
The absolute worst home buying experience ever. And 2 months after moving in I still have a list a mile long of things they still need to fix. Its not just me all 9 families that live on my street feel the same way. The we are proud to build is not true!! Fulton Homes we are good at making excuses and not taking responsibility. Not one person has been honest or followed up consistently it is always someone else's fault. Buying a home should be a great experience I would recommend going to a builder that cares.
Fulton Homes responded:
Steve ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Horrible wait times, quality issues
- B. P.
- Verified HomeBuyer
- July 13, 2021
- San Tan Valley, AZ
From day one we had appliances missing. Washer and dryer took over a month to be installed and then to find out the laundry cabinets were not the right height. Walls are warped, grout has bubbles that have popped through, and the wooden stair bannisters are cracked. To top it off we recently had a dust storm and found out the door seal on the front door was bad. Dust and dirt flew throughout the entry way. We also found out our house was not built on the correct landscape drainage slope so we have pools of water 3 days after the storm.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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