Fulton Homes Reviews

The inspection done with the very kind, Mr. Rick seems to be a waste of time. Orange tape everywhere, and the only thing they did was remove the orange tape. It's taken 4 months for them to finish the texture and paint, but many areas still left to be done, but waiting for pandemic to end, so they come back to finish. What once was a blissful experience, turned nightmare dealing with horrific crew in charge of vendors coming to the house. Thank goodness for people like Melanie P, and Martin, they seen to care.

A process that was both exciting & frustrating. It took almost 2 months from signing the contract to break ground...that was a frustrating issue! However, we went to view the progress almost weekly for the next 7-8 mths & were impressed w/the intricate details & structural integrity. When picking ur options for upgrades vs builder options, do your homework- some items are a reasonable value - others are overpriced....you can upgrade yourself later for less on things like ceiling fans or upgraded lighting options. When there are issues under the post closing warranty, they respond & tcb Pretty rapidly! Overall very happy with Fulton builders and would definitely recommend- but I think the value for price paid could have some improving. The flight path was expressed as a couple miles from us - no problem - but we’ve been having flight paths directly overhead! NOT happy about that! ... More

Fulton builds a decent home but I was not prepared for the level of dishonesty from the sales office or the inexperience and multiple errors from the design center employees. My advice would be to get a copy of everything you sign by taking a picture of it with your cell phone. I signed one document and was never provided a copy. It disappeared and it caused a serious problem for me. If you can do upgrades through another contractor after you close, it will save a great deal of money. My closing date was delayed by 4 months (and it was prior to the virus). In all I would say that Fulton is a very big company and they sell plenty of homes so they really don't care about an individual client in a hot housing market. The message I was given was that if you complained about poor service, then Fulton can just cancel your contract and sell your home to someone else at a profit since this is a hot market. (and that is exactly what the VP threatened to do to me). I'm sure customer service will improve now that the market is slowing down due to the virus impact. I would also say that customer service since I moved into the home has been much better. ... More

Sales people were amazing loved working with them. The clean-up and final presentation of the house was a little lack luster. We arrived to our house to get keys to find the cleaning crew were still here and that the glass stove top was cracked. We actually arrived 15 minutes late to our appointment and felt like everything was not wrapped up and ready to go. That was a little disappointing having bought a Fulton home in the past and knowing their quality and service. My wife had left comments and sent a message via Fulton website on how disappointing we felt with the presentation and no one from Fulton ever responded to her message. After our initial move in, they were however very responsive and checking in daily to ensure all issues have been resolved since moving into our home. The Superintendent Jeff here at Sirona has been amazing to ensure we have been fully taken care of. His follow-up and attention to detail alone I would give 5 stars. ... More

Excellent product

We love our Fulton home! This is the second new home we have built, our first was with another builder, and the quality of our Fulton home is far superior to the other. The sales staff, the construction crew, preferred lenders and customer service have all been wonderful to deal with and the finishes of our home are just beautiful. What Fulton has as standard finishes, are expensive options for other builders. We are so glad we chose Fulton for our new home.

I love my house and love the quality of Fulton homes, but the service for repairs and touch ups are somewhat poor. I had my first walk through the first week of January and had an issue with one of the bedroom doors that didn’t get fixed till late march. Per the maintenance guy “he forgot “

We are extremely happy with the quality and workmanship of our new Fulton home. Our home came with a beautiful backsplash in the kitchen and upgraded master bathroom, cabinets in the laundry room which are not options to some builders we had looked at They were easy to contact about any issues that we had. We only have one issue that has not been resolved. We purchased the Monogram GE series of kitchen appliances because we wanted the induction cooktop. Our Monogram microwave’s motherboard is burnt out and a new microwave is on back order. Monogram is supposed to be the top of the line GE appliances. I wish we had had the option of choosing between a different manufacturer besides General Electric. I know this is not Fulton’s fault that the microwave is back ordered. They have provided me with a loaner microwave to use while they try to get my microwave replaced. We are very disappointed in GE quality control to have shipped a dead microwave that does not work ... More

We couldn't be happier with our new Fulton Home. The community/neighborhood is a dream. The construction process, customer service, sales agents, design center was all a great experience. Fulton Homes attention to detail is fantastic.

Used a third party certified inspector who found major items that needed correcting that were missed by the homebuilders inspections. Some of the items were not corrected because they said simply, "it passed code". Passing codes is not quality of workmanship or materials as advertised by the homebuilder.

Construction superintendent (Terry) was a joke.

I do love this new house but there are a lot of "buts." This is the third new house we have built - the other two were in Florida. Quite a difference. Some of the workers who built our house were very sloppy and careless. They opened the front door at one point and punched a huge hole in the wall with the doorknob. The garage floor has numerous stains from carelessness with materials. The builder was responsible for landscaping the front in Florida - and we had beautiful palm trees and plants. Fulton does none of the landscaping but offers $2500 when the owner finishes landscaping the front. To do a comparable job to what we had in Florida cost much more than $2500. I don't understand why cement block is not used to build houses in this heat and termite country. I had never seen a house built with sheets of Styrofoam used for insulation! Looks like two people did the texture on the walls - one from the top and one on the bottom. They met in the middle leaving a definite line. We had this redone. Wherever painters had to patch and re-paint it looked like they used a different type of paint - shiny finish as opposed to flat finish. We had this redone. Our beautiful granite counter top was not sealed! Water soaked right into it. Had to have it resealed. The outside trim under the roof needed to be repainted. The first painter who came to repaint talked on his cell phone the whole time and the paint job looked bad when he finished - many missed places. The second painter did a wonderful job. Poor quality control over all. Alex was our "go-to" person for the first 30 days. He was very responsive. ... More

It took over a year to complete our new build. There was no communication from Fulton Homes unless we had questions. I would not recommend Fulton Homes as the communications with them was difficult. The home was not complete when we closed on the home and it took another 2 to 3 weeks before completion. I would not recommend Fulton Homes!

Everyone we talked with in the office was knowledgeable and very helpful to answer any questions. We love our new house.

Been in house since end of December and no issues.

Fulton team is extremely helpful in supporting the purchase process and after sales service. Their sales associate provided thorough guidance and lots of support from the pre decision stage thru closing our house. All the floor plan options give you the flexibility and ideas to build your dream house! Love my house and thanks very much again for your great work and support, Fulton!

Multiple issues that were pointed out during final walk thru were not resolved before move in date. 4 months later some are still not repaired. Doors and baseboards look “chewed up on bottom” and just painted over. Grout 2-3 inches up the sides of baseboards throughout the house. Crooked deco tile that sinks back into the wall - tile work throughout the house is horrible. Soft grout in shower walls that you can wipe off with a wet washcloth and as a result grout was discolored throughout the shower ($8000 upgrade through the design center) Fultons solution was to use a stain to harden the grout and even the colors. The grout now looks like it was painted with high gloss latex paint. House is nowhere near the quality of the models. This is a clearly a case of the tail (subcontractors) wagging the dog(fulton). If you really want a Fulton home don’t close escrow before everything is done to your satisfaction. Only good thing about it is it gives me something in common with my neighbors. Several of us have similar issues. Truly, I cant tell you how disappointed I am. I suggest looking at the other builders homes. ... More

For the most part we love the house. I wai sh quality was a bit better for the price.

Be patient, our project manager was awesome but they get busy. They will get back to you and go over any concerns.

The home was nowhere near ready when we moved in. It has been very inconvenient having workers come back for warranty work that should have been prior to closing. It has been over five months now and we are still waiting for things to be fixed that we brought up during construction.

This was my first time home buying experience and I couldn’t be happier !!!! Can’t wait to buy my next Fulton home !