Highland Homes Reviews

Good team. But material can be better. Cracks have already stared to appear at the joints where the asphalt is. Backyard and grass - very very poor quality. There's no space to store trash bins. Where am I supposed to keep them - in the garage? In the summer time?

Construction phase was extremely stressful and frustrating. Our Construction Project Manager would constantly report delays for the different trades, which he attributed to weather; spec homes down the street did not have the same weather delays. When I asked why our house sat untouched while other's continued, "your elevation is much more difficult." There were so many things that were done incorrectly that ended up costing us schedule delays and, surely, monetary costs to the company. The PM did not review the work as the trades were completing the work, I pointed out many things that were wrong; framed the back of the house for windows vs our slider door, walled off the door to the primary closet, granite countertop incorrectly drilled, many many more. Even after I brought these to his attention, they sat for a week before it was redone. We closed on our house 52 days ago and still have not had all of our close out items completed. ... More

We chose Highland Homes for its reputation for quality and craftsmanship while relocating to Houston from out of state. Unable to oversee construction, we trusted Highland to deliver a well-built first new home. Instead, we found uneven walls, window frames misaligned by nearly an inch, poorly fitted trim concealed with excessive caulking, and unevenly sprayed doors and cabinets with rough, unsightly finishes. Our backyard also has poor drainage, becoming saturated from normal sprinkler use. Our tight relocation timeline left little choice but to close despite these concerns. These aren't minor imperfections; they reflect poor workmanship and inadequate quality control. I understand homes are built quickly, but speed should never outweigh quality. For Highland, this may be just another house. For us, it was a major investment and family milestone. What should have been an exciting experience has left us questioning the value of buying new when so much corrective work is already needed. ... More

Both the construction manager and sales counselor ensured the process was as streamlined as possible. Always catered to our questions and concerns. Overall very happy with the end result and quality of the home. Highland Homes is fortunate to have them.

Overall, our experience with Highland Homes was positive. We are pleased with the design, quality and workmanship of our new home. The Highland Homes Team was professional, knowledgeable and responsive throughout the process. However, communication and clarity regarding warranty documentation and homeowner responsibilities could have been better and certain matters required additional follow-up. Despite these concerns, we are happy with our new home and would recommend Highland Homes to prospective buyers.

[TRANSLATED FROM ES] Very professional, I loved it from the beginning. The process was very responsible, everyone was very punctual, very kind, they did a great job, they worked as a team

As a first-time homebuyer, I chose Highland Homes expecting quality construction, attention to detail, and a positive buying experience. Unfortunately, my experience fell short of those expectations. The initial purchasing experience was positive, but I felt a noticeable shift once I was under contract. During inspections and walkthroughs, I raised concerns about workmanship, cosmetic finishes, doors, caulking, and installation details. Too often, those concerns felt dismissed or explained away rather than meaningfully addressed. I felt pressured to close despite being dissatisfied with important details of the home’s condition. Instead of feeling supported and confident in such a significant purchase, I felt that completing the transaction had become more important than addressing my concerns. Since moving in, additional landscaping, grading, and finishing issues have required attention. While Highland has arranged some corrective work, the results and follow-through have been inconsistent. I have decided to live with certain cosmetic imperfections and eventually correct them myself. The construction manager who oversaw my home is no longer with Highland. While that may create an opportunity for improvement, my experience has left me with little confidence. I am exhausted by the time and effort required to pursue satisfactory resolutions. I never expected a perfect home. I expected quality workmanship, accountability, and a builder willing to listen and follow through. My greatest regret is not taking more time to thoroughly evaluate this inventory home before signing a contract. If I could do it again, I would insist that concerns be resolved before committing and be willing to walk away if necessary. I strongly encourage other buyers, especially first-time buyers, to do the same. I appreciate my home’s design and features, but what should have been an exciting milestone has become stressful and disappointing. I hope Highland improves its quality control, responsiveness, and commitment to customers throughout the entire homebuying experience, including after closing. ... More

We had a good purchase and follow up experience with Roman. However we were and remain incredibly disappointed with John. Throughout the build, multiple mistakes were made, and only caught by me, the buyer. Often times John would become defensive and borderline aggressive in his responses. The home was not ready for closing on the day of closing, and a regional manager had to come walk with us to hold John accountable for his commitments. Dustin‘s attendance on that day is the only reason we went through with closing. The first couple of months in the new home have been just as frustrating. Multiple silly mistakes, such as the mantle not being sealed, cabinet shelving being installed, broken or unevenly, staples protruding from the stairs, missing paint, etc., basically the quality of workmanship, not being what I was expecting when purchasing a Highland home. Responses have been slow and even when trades have responded, work was left incomplete and John became defensive when questioned. Requesting warranty work became a source of anxiety because I did not want to deal with his attitude. Within the last week, we have been reassigned a new manager, Robert D. So far he has been a huge breath of fresh air, and I wish that we had been dealing with him throughout the process. The low quality of work on warranty claims has led me to question the quality of work in the construction of our home when it was over overseen by John. Unless Highland can guarantee a higher quality of service, moving forward in Wildrye, I will not be able to recommend them to friends or colleagues. ... More

Highland Homes and our construction manager, Zach *****, went above and beyond expectations.

Highland Homes has been a pleasure to work with. The entire home-buying experience was smooth and stress-free, and we were impressed by their attention to detail and professionalism. They were always responsive to our questions and concerns, addressing any issues quickly and efficiently. We couldn't be happier with our experience and our new home. Beyond their excellent service, the Highland Homes team is incredibly friendly and welcoming. Even two months after closing, we still stop by their sales office just to say hello and chat! We highly recommend Highland Homes to anyone looking to build a new home. 100% recommended! ... More

In whole, the process at the end was stressful because the finish out was not as expected from what Highland's reputation is and so much follow up work that could have been avoided. I love the home but so much was overlooked. CM has gone out of his way since closing to assist and be helpful.

The homes are beautiful and built good. We have had some issues with cosmetic repairs after purchase as well ad have had electrical issues but the property manager seems to be responsive. It just takes a bit longer to get this taken care of. Would like it if it didn't take so long to get repairs done.

We had a great overall experience entirely due to our Project Manager, Jeff *****. Due to job transfers we have bought or built homes in about 18 locations in 12 states. We built 5 homes during that time. Working with Jeff was the best experience we ever had. The review score, however is low, because Highland Homes just laid Jeff off. He had been with the company for over 11 years and was one of the highest, if not the highest rated project manager in the company. He would have been handling any of our warranty items, and I have no doubt they would have been handled professionally. Now, who knows. If Jeff had still been with the company it would have been 5 stars across the board. Filling out the survey without Jeff working for Highland Homes... Not so much! ... More

We truly appreciate the quality, attention to detail, and overall experience. We look forward to creating wonderful memories with our family for many years ahead.

Fantastic experience across the board. From the beginning stages until we closed. Everyone was friendly and made sure everything was as perfect as could be

Interesting how some of the house is high quality while other parts are cheaper. Should all be a certain kind of quality. Every part of every room.

From the beginning of the process till closing, I had no issues with Highland Homes throughout the building process and even after closing as well. They were in constant communication with us and responded to any questions in a timely manner. They allowed us to bring our own 3rd party inspector at various phases and corrected any deficiencies found and sent proof that they were corrected before continuing the build. They also took the time to go over everything that came in the home, how to use it, and more importantly how to maintain everything to ensure that it will last a long time. Even after closing, Highland homes respond to any claims that I had within 48 hours with the construction manager personally following up with me to ensure that issues get resolved. Based on the ***** of service, interaction with management, and quality of the product, I would recommend Highland Homes to any of my family, friends, and coworkers. If I have to purchase another home in the future, I would go out of my way to purchase a Highland again based on my experience. ... More

Our entire experience went well. We felt heard and all questions or problems were taken care of immediately and to our satisfaction. We would definitely recommend buying a home from Highland Homes.

Quality of materials used, timely delivery and responsive to issues

Good experience from start to finish. PM Jeff was easy to work with and was prompt to fixing issues.

Building with highland homes has been a genuinely great experience from start to finish. The whole process was smooth and well communicated, and we love the home we ended up with Lane and Lula are big part of why, Lane (construction manager) sent a written update every week and answered every question we asked individually. He takes pride in his work and care about the house. Lula keep everything on sales side clear and easy, and was always quick with answers. Highly recommended!

David helped in everything when we needed it, we are very happy

Highland Homes is a reputable builder, and that reputation is reflected in the quality craftsmanship and materials used throughout our home. From the start of the home-buying process, our sales consultant, *****, and construction manager, *****, were patient, attentive, and always willing to address our questions and concerns. They provided prompt feedback and kept us informed every step of the way. During the pre-closing introductory meeting, Mike thoroughly explained the major home systems and provided valuable guidance on home maintenance and care. Highland Homes was also responsive in addressing the items identified during the home inspection, along with a few minor cosmetic concerns that we identified, ensuring they were resolved in a timely manner. Overall, we are very pleased with our home purchase and the outstanding service we received from Highland Homes. The quality of the workmanship, attention to detail, and commitment to customer satisfaction made for a positive experience, and we would gladly recommend Highland Homes to others. ... More

I appreciate how highland homes value their customers, our journey on when we still in the process of building the house was not easy, we made a lot of changes and highland homes grant all our request.