Highland Homes Reviews

Chris and Criselda were so easy to work with. We built this house long distance and their service was over the top.

"John" From Highland home, I wanted to express my sincere appreciation for the exceptional work you've done on our home. Your attention to detail and dedication to quality craftsmanship have truly exceeded our expectations. Your professionalism and timely completion of the project have been particularly impressive. We are thrilled with the results and have received numerous compliments from friends and family. Lastly i also want to thank our construction manager "Kevin" who did an exceptional job in capturing all the minute details with patience. Thank you for making our dream home a reality.

Very responsive to work orders, personable, respectful, and professional. Easy to make appointments for repairs. The quality is great and the service is equally wonderful. This is my 3rd Highland home and I’ve had wonderful experiences every time!

From the beginning Highland was very transparent with the home buying process. Our sales associate and project manager were very thorough, knowledgeable and trustworthy. We understand that no home is perfect but the responsiveness to our issues was quick and comprehensive. We love our new home and very excited for this next chapter in our lives. We’re very happy we chose Highland Homes as our home builder.

Dear Highland home, Brandon, Julie and Donna, I am writing to express my sincere gratitude and appreciation for the exceptional experience I had while working with your team. From the initial consultation to the final walkthrough, every step of the process exceeded my expectations. First and foremost, the level of professionalism displayed by your entire team was remarkable. Communication was clear, timely, and transparent, making the entire building process smooth and stress-free. I always felt well-informed and confident in the progress being made. The quality of workmanship and attention to detail demonstrated by Highland Home Builders is truly commendable. The craftsmanship in every aspect of my home, from the foundation to the finishing touches, reflects a commitment to excellence that is second to none. It is evident that your team takes great pride in delivering homes of the highest standard. Moreover, we would like to express my gratitude for the flexibility and willingness to accommodate my specific needs and preferences. Your team went above and beyond to ensure that my vision for my home was realized, and the final result surpassed my expectations. In addition to the outstanding work on the construction itself, we must commend your team for their outstanding customer service. Every member of your staff I interacted with was friendly, knowledgeable, and genuinely invested in ensuring my satisfaction. we would wholeheartedly recommend Highland Home Builders to anyone seeking a home builder that combines professionalism, craftsmanship, and a customer-centric approach. Thank you for turning my dream home into a reality. we are truly grateful for the positive experience and the beautiful home we now have. Regards, Kish and Nish ... More

We had a few hick-ups at the 3-month mark. We let them know about the issues and they were very responsive, after that our experience was exceptional. Thank you!

Absolutely amazing building experience! Zach did an exceptional as construction superintendent. He was engaged and available anytime I had questions. He communicated consistently and transparently. Thank you, Zach!

I was very excited for this beautiful house. And Highland Homes has been an amazing team to work with.

Everyone involved with our Highland experience were absolutely great, from the sales person, Denise, to our realtors, to the design center, to the lender, and to the construction liaison, Nick. Building a new home can bring some heavy anxiety, however Highland definitely knows how to calm the stormy waters, and made it fairly exciting during the process. Thanks to everyone who helped us achieve this dream!

My husband and I built a new home from scratch and had a fantastic experience from start to finish. The sales and construction team took the time and care to answer any questions in a timely manner. Best customer service. We are so happy and proud to have a Highland Home!!

Highland Homes are the best. They have beautiful floors plan.

This is our dream house, and it turned out better than expected.

I like my house…best part is the fact Highland follows up on all my issues so far and has gone beyond to make sure we are taken care of. Any time my wife and I have an issue - all it takes is a phone call or a text to get a construction manager to quickly tend to our concern. What we really appreciated is ensuring - as simple as this sounds - we had our yard mowed for a month after moving in for free just to make sure we had some extra time to unpack and get situated after a tumultuous move. Well done

They were great-from beginning to walking into our home.

We chose Highland not only for the floor plan we liked, but because of the customization options we had available. We made a lot of changes and the home came out great. A home build is a complicated process and can be much more complicated when customizing. Patience and belief in the process is key, along with attention to the construction details and identifying issues before they are difficult to fix. All our issues were always addressed and the end result reflected both our self advocacy and responsiveness by our construction rep. We are very happy with our purchase.

Renee, our sales rep, Javier & Matt, our PMs, and Lane, our warranty specialist, all contributed to an outstanding buyer/build experience and aftercare service. This is a testament of the quality Highland Homes strives to achieve and the professionalism exhibited by my dream team!

Great experience. Builder Miguel is awesome. Great staff.

Overall great. Really no warranty issues 4 months since closing. Be sure to get 2 towel bars in your bathroom. For some reason they give you one - even though you have 2 sinks and 2 hand towel holders. Very happy with the house so far.

My wife and I are so grateful for our experience with Highland homes. Kim took excellent care of us and our project manager Jose made sure all went well through the process. Even after closing they continue to support us! We would definitely recommend Highland homes !

This was my 13th new home. The first by Highland Homes. What a great experience of having Highland Homes through this process. Darren and Jesse are fantastic. Not only is the workmanship and quality outstanding, the sales and building team keep you informed and aware of the stages of development. After living in homes built by other well known builders in the USA, none of them hold a light to Highland.....

Our journey to our Highland Home started when we were visiting Texas from California. My sister had just built a home in Royse City with another builder in a different sub-division and while visiting her, we stopped by the Highland Home model at Creekshaw. We were greeted by a very knowledgeable and friendly sales consultant, Angela C. My wife and I were very impressed with the quality and intelligent design of the home, with no wasted space. We immediately fell in love and did not even bother to visit the adjacent model homes from the two other builders. The highland Home checked off all the boxes. My wife and I both have family in the Dallas area and had been thinking of eventually putting some roots down in the area, but had no intention of building a home for several years. Angela C. took the time to get to know us, did a fantastic job educating us on the area and what differentiates a Highland Home from it's competitors. She was not pushy and always stressed that she wanted us to make a well informed decision. We left to go back home to California and stayed in touch with Angela C., who was always responsive and promptly addressed any questions or concerns we had. After several months of educating ourselves and with Angela C. guiding us through the process we signed a contract to have our home built by Highland. I can honestly say that without Angela's patience, guidance and professionalism, we probably would not have moved forward. Now for the build experience; We were blessed to be assigned Dustin D. as our builder. Dustin was truly a blessing. The pride he takes in delivering a quality home shined through, from the pouring of the foundation to delivering a beautiful home for us. He would pick up on things before we even had a chance to point anything out. Dustin was in constant communication with us throughout the build and made sure we understood every aspect of every phase the build was in. Dustin was extremely patient throughout the building process. He was prompt in responding to any questions we had. Remember, we were in CA while our home was being built in TX. Dustin would send us pictures and talk through any questions or concerns we may have had. Dustin would always say, "I take great pride and getting back to my homeowners promptly, so they are not left hanging". This guy is a Gem and a rare find! Although we build a tract home, Angela C. and Dustin D. delivered a better than custom built home buying and building experience. Highland Homes should be proud to have these two professionals representing them! ... More

Building a Highland home was a great experience! Josh and Edna (and the whole Highland team) were fantastic! They made the process fun and easy. I knew we were in good hands with them. They answered all of our questions, and their hard work and dedication assured us that we made the right decision building with Highland!

This will be my 4th new build home and the best experience ever! Everything was smooth from beginning to end with no issues! Not one problem with the builder, sales manager and customer service is definitely A+. The house is absolutely beautiful and everyone of my friends and family said it is the best looking home I have ever lived in! I will forever be thankful on how wonderful my home looks ! It is so warm and so beautiful !! Thank you so much for A+ treatment ! Layne and Brian are the best ever!! I am spreading the word to all my friends and family where to come and buy their next home if they want the best experience ever! ... More

I had a great experience purchasing home. Had all my questions answered and made the whole process easy.

Mike, who was the loan officer was very helpful in the process and decision making process.