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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 3051 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

3051 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.3

Responsiveness 4.3

Customer Reviews

Highland Homes - They left me incomplete things at home and it's been going on

  • Andrea S.
  • Verified HomeBuyer
  • October 28, 2020
  • Houston, TX

They left me incomplete things at home and it's been going on for 3 months and they don't solve me.

Highland Homes responded:
Hi There, Thank you for taking the time to leave us a review. I understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 4


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

To start my drive way looks different from all others it’s starting to crack and the paint job on the trim doesn’t look good not even close to professional and one of the showers has the shower head facing the shower door. How do you turn on the water? ex

  • Josue C.
  • Verified HomeBuyer
  • May 20, 2020
  • Humble, TX

There is a lot of issues with the cosmetic lights already broke down the outside lamp the light bulb never has work the garage doesn’t have a motor I found out in the final walk the paint work on trim no good on the laundry room the box for the wiring cámaras doesn’t latch I have a tape tape out to the wall No paint kit all the trim around the house it’s started to crack don’t understand why since they are using water base paint but I know they gonna blame the foundation settlement the reason is they are caulking and not giving enough time for the caulk to dry and many more stuff

Total Score 4


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Slow to repair things, cheap products for what I paid for.

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2021
  • Melissa, TX

Disappointed in my home. Things are breaking, caulk is already lifted, door knobs are coming up. Overall the price I paid for this home was not worth it.

Highland Homes responded:
Hi ...

Total Score 4


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Solid construction, responsive customer service, sloppy on the finishing work

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2020
  • Austin, TX

Overall we're very happy with this home.. It's beautiful. The construction seems very well done. The neighborhood is great. Highland has been very responsive with any questions or concerns during both the build process and post-closing. However, the value of the upgrades is somewhat questionable when considered against what you pay for them. This is mainly due to what is very evidently rushed install and finish work by the subcontractors they use. Poorly run caulking beads. Chipped/scratched glass. Improperly cut trim. Unfinished cabinetry that was simply overlooked. Wiring that trips a ...

Total Score 4


Quality 3

Trustworthiness 0

Value 4

Responsiveness 0

Builder is great

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2025
  • Georgetown, TX

Since moving into our home, our experience has been wonderful. Zach is very responsive to any issues that have come up. However, we almost did not go through with our purchase due to major issues/miscommunication with the loan officers. I honestly don't have the energy to type everything out here. It was way more stressful than it had to be due to errors and lack of communication/explanation.

Total Score 3


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Good but not great or excellent

  • Nikhil R.
  • Verified HomeBuyer
  • July 25, 2025
  • Katy, TX

Overall Rating: 3.5 out of 5 The construction experience was excellent, and Ray has been consistently helpful throughout the process. However, our experience with the Sales team left much to be desired. We encountered a situation that required escalation to the sales managers, which involved multiple follow-ups and several hours of our time to resolve. Near the end of the process, we were unexpectedly told to finalize the loan rate within the same day. We received a text message at 2 PM stating that the rate had to be locked in by 5 PM. The message felt aggressive, implying that failure ...

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Height of backyard fence

  • John M.
  • Verified HomeBuyer
  • July 28, 2023
  • Celina, TX

The only issue we have with our house is the back fence. It makes us feel like we are prisoners. We were never told that the fence would be 8 feet tall. We have one of the smaller backyards in the track so the back yard is only 5 feet from the patio.We wish that it could be taken down 1 foot so we can at least see something other than a fence.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Mixed Review But Overall Positive

  • Daniel F.
  • Verified HomeBuyer
  • January 27, 2023
  • Katy, TX

The process was long (it took 10 months to build our house), but I feel that was mostly supply chain delays. I didn’t enjoy the design/upgrade selection process as there seemed to be little knowledge about what things would cost, and the upgrade options were selected over a couple month period, so it was difficult to know what our options were or whether what we selected first would still be in our budget when we were offered other selections later. We had some delays in the process and despite our best efforts, we struggled to get regular updates. We asked for a weekly progress update, ...

Total Score 3


Quality 5

Trustworthiness 4

Value 4

Responsiveness 4

Highland Homes - Took a long time to start.

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2022
  • Fulshear, TX

Took a long time to start. Multiple delays.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Customer service of their front liners. Also compare to other builders in the neighborhood they stand out.

  • Enoch A.
  • Verified HomeBuyer
  • July 10, 2021
  • Forney, TX

They can be trusted. Just follow up on everything being done on your home and if you identify any issue talk to them immediately. They will readily respond to it.

Total Score 3


Quality 2

Trustworthiness 5

Value 5

Responsiveness 5

Beautiful home with a terrible sales office

  • Kasey B.
  • Verified HomeBuyer
  • October 29, 2019
  • Celina, TX

The sales office was unreliable--missed scheduled appointments, never in the office. Every change order had to be revised multiple times because it was so wrong, math was off, double charges, and lack of attention to details.

Highland Homes responded:
Hi ...

Total Score 3


Quality 5

Trustworthiness 4

Value 3

Responsiveness 5

Okay Experience Could Have Been Better

  • Jasmine W.
  • Verified HomeBuyer
  • April 15, 2025
  • Aubrey, TX

Did not enjoy my experience with sales at all. Kathi and her team did not make this a great experience. There were times where I’d call or walk in and they’d ask me my name even though I had been under contract for three months!!! There are also way to many points of contact, I was getting emails and calls from 4 different sales people throughout our build. Pricing for upgrades is outrageous and included features could be better. As someone who works in the industry and has sold semi custom homes, I was even shocked when we went to design. Some of the prices were so high our designer didn’t ...

Total Score 3


Quality 5

Trustworthiness 3

Value 4

Responsiveness 4

Highland Homes - Bridgeland Central Townhomes

  • Kevin D.
  • Verified HomeBuyer
  • February 17, 2024
  • Cypress, TX

Builder (Jack) was awesome! Attentive, helpful, informative. Couldn’t have asked for a better partner in building our home. Sales and design teams very helpful, responsive and attentive. Unfortunately the quality of materials and trades leaves something to be desired. We’ve had electrical issues since we moved in which still aren’t resolved after multiple attempted repair visits. Issue with doors (warped?, multiple broken hinges). HVAC design issues (bedrooms are cooler by 2-3 deg even after return visit by HVAC installer); curious what the temp differences will be in summer time vs. winter.

Total Score 3


Quality 2

Trustworthiness 5

Value 4

Responsiveness 5

Highland Homes Wildflower Ranch

  • Richard H.
  • Verified HomeBuyer
  • April 18, 2023
  • Justin, TX

Had some issues with switching the builder towards the end. Highland has been very responsive on fixing needed repairs.

Total Score 3


Quality 2

Trustworthiness 4

Value 5

Responsiveness 5

The actual PM assigned to my house was knowledgeable an professional and did everything in his power to make the home right

  • Michael H.
  • Verified HomeBuyer
  • February 01, 2022
  • Katy, TX

The care and quality exhibited by the subcontractors was very disappointing. The PM for the builder did a good job getting things corrected. The cleanliness of the home at move in was not as expected.

Total Score 3


Quality 2

Trustworthiness 5

Value 4

Responsiveness 5

Highland Homes - Very disappointed in the fixtures, tile, flooring etc options

  • Anonymous
  • Verified HomeBuyer
  • September 02, 2020
  • Fulshear, TX

Very disappointed in the fixtures, tile, flooring etc options at the decorating center. Very disappointed in cabinetry as well. Did not feel like this was not worth the money paid for the home. Sales was good and follow up with issues have been excellent.

Total Score 3


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

buying experience

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2025
  • Fulshear, TX

I encountered several issues with my experience but most were resolved within a reasonable amount of time.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Aubree and Ethan

  • Candice O.
  • Verified HomeBuyer
  • March 12, 2025
  • McKinney, TX

I had quite a few issues with my home initially, but they were resolved. I am still having issues with contractors cursing at me when I ask them to move their vehicles from blocking my driveway or making it impossible to drive on the street. I would not recommend being the first in the neighborhood. Especially if you work from home.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Just ok

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2024
  • Kyle, TX

Lots of small issues that should have been addressed prior to closing. Typical new construction home thought these guys would be different at a higher level since they charge more.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Nice Location, my wife and I really like the Location.

  • Mihail P.
  • Verified HomeBuyer
  • August 03, 2023
  • Conroe, TX

Helpful in the beginning. However, once we paid off for our unit the response got somehow slower. A lot slower i might add. Depends on your personal standards. I , personally wish they would focus more on detail. Life is made out of small things anyway and for or the $ they asked for our house we expected more serious professional kind of service. We paid for our unit 100% in full. Thank G.. we didn't have major issues like AC, Roof, Water, Foundation, or a anything of the kind. Generally speaking, my impression was a"spotty" kind of service,if there is such a category. A lots of ...

Total Score 3


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

Project Manager and Agent

  • Lonnie M.
  • Verified HomeBuyer
  • February 07, 2023
  • McKinney, TX

Our overall experience with Highland Homes has been amazing. The team that includes Lesli and Seth have been awesome on every level of us buying our wonderful home. However, we had one issue that has stained our overall experience with Highlands homes. We moved into our home only to find out that we had a rat/mice infestation in the walls and attic of our home within the first week of moving in. A total of 7 rats/mice have been caught since and we believe there are more. My wife and I have lost sleep and our disappointment over the noise and interruption of our daily lives due to the ...

Total Score 3


Quality 5

Trustworthiness 5

Value 3

Responsiveness 2

First Time Home Buyer

  • Spencer A.
  • Verified HomeBuyer
  • October 04, 2022
  • Conroe, TX

I was a first time home buyer. For the most part things went smoothly. I feel the sales department was pushy at the beginning. They also didn’t communicate very well through the entire process, there was little to no reach out by them. The home was done but many things had to be touched up after we moved in.

Total Score 3


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Good experience designing but construction was handled poorly

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Rosharon, TX

It took 8 months to build and I went through multiple construction managers. There wasn’t transparency during the process and my closing date changed due to delays. Communication was not the best and the sales agent was helpful at the beginning but after the sales contract was signed, she was no longer useful or informative about what was going on. Overall, the design process was the best part of purchasing my home.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Love our home but…..

  • Steven G.
  • Verified HomeBuyer
  • August 04, 2022
  • Webster, TX

Love our home but there are few issues I would loved to have addressed. After moving in we found a couple of minor flaws that I wish we could have fixed. For example, our driveway and pathway to our front door is not great. There are small imprints that are visible in the concrete. In our hallway, we have two light switches that control the same light. One of the switches should control the kitchen light. I was not aware of this issue at the time of our walkthrough. I was also not aware that I could have asked to have the driveway repaired prior to moving in. These are basically the ...

Total Score 3


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

Nice home with flaws

  • Alexus H.
  • Verified HomeBuyer
  • May 16, 2022
  • Humble, TX

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

Total Score 3


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3