Highland Homes Reviews

Kathi - the selling agent and her team - was incredible! She went above and beyond to help everything go smoothly! Ryan the builder, was great up front, but there are things that still need to be done to the home that were on the closing list from June. The response to complete that list has been a little lacking.

We bought a spec home already under construction so we were not allowed to go to the design center, which didn’t give us options for add-ons such as blinds, adding exterior lighting etc. We were not told that the standard paint was flat, nor were we given the option to “upgrade” the paint. Flat paint is the worst! Our appraisal came in $33,716 UNDER list price and we were told they would not negotiate it and we were stuck since we had already sold our previous home. We have had so many issues and have had the contractors in and out more than a handful of times. Have only lived here for 2 months and have already submitted multiple warranty claims for various things, which go unresponded to, until we follow up on them ourselves (the 7 day to respond clearly is false). Finally, the kitchen. I don’t know what to say. We are currently waiting on nearly every door and drawer to be replaced as they are all damaged, dinged, scratched, or the paint is peeling off. I’m not sure who was responsible for quality control / visual inspection on our home, prior to our ownership, but they take zero pride in their work, and it shows in everything overlooked! ... More

The quality is sub par. Gaps in cabinets. Unfinished paint. Poor finish work. Don’t even get me started on the concrete. We have had the driveway the front steps re-poured and they can’t get it right. Flaking concrete, permanent foot steps, discoloration, etc.. It’s been amateur hour here. I’m not a contractor and I’m pretty sure I could do a better job at this point. No attention to detail.

Lots of workmanship issues found at the home. We bought online so we didn't have a chance to see the house before moving in. Had to escalate issues to senior leadership in order to get things moving. One contractor came do an incorrect job and I am still waiting to hear back and get a date to get a replacement cabinet door. Too many defects for new construction. Not willing to recommend Highland.

We bought several Highland homes before this one and the experience was and still Fantastic. The experience with this home doesn’t feel like you can brand this home as a Highland home . NO WAY . The sad part , everyone blame Coronavirus . This doesn’t justify poor workmanship and poor customer service . It simply doesn’t feel like Highland Brand .

They left me incomplete things at home and it's been going on for 3 months and they don't solve me.

There is a lot of issues with the cosmetic lights already broke down the outside lamp the light bulb never has work the garage doesn’t have a motor I found out in the final walk the paint work on trim no good on the laundry room the box for the wiring cámaras doesn’t latch I have a tape tape out to the wall No paint kit all the trim around the house it’s started to crack don’t understand why since they are using water base paint but I know they gonna blame the foundation settlement the reason is they are caulking and not giving enough time for the caulk to dry and many more stuff

Disappointed in my home. Things are breaking, caulk is already lifted, door knobs are coming up. Overall the price I paid for this home was not worth it.

Overall we're very happy with this home.. It's beautiful. The construction seems very well done. The neighborhood is great. Highland has been very responsive with any questions or concerns during both the build process and post-closing. However, the value of the upgrades is somewhat questionable when considered against what you pay for them. This is mainly due to what is very evidently rushed install and finish work by the subcontractors they use. Poorly run caulking beads. Chipped/scratched glass. Improperly cut trim. Unfinished cabinetry that was simply overlooked. Wiring that trips a breaker when you plug a single phone charger in. In a word - sloppy. Small things, to be sure, but many of them. If you have the time to be at the site consistently inspecting the work as it happens then I'm sure a lot of this would have been caught during the process. Not the case for us. Regardless this seems like quality control the builder may wish to own as a matter of course. Again, Highland is great about making it right. It's just frustrating that an expensive master bath upgrade has caulking that looks like I did it myself. ... More

Since moving into our home, our experience has been wonderful. Zach is very responsive to any issues that have come up. However, we almost did not go through with our purchase due to major issues/miscommunication with the loan officers. I honestly don't have the energy to type everything out here. It was way more stressful than it had to be due to errors and lack of communication/explanation.

Overall Rating: 3.5 out of 5 The construction experience was excellent, and Ray has been consistently helpful throughout the process. However, our experience with the Sales team left much to be desired. We encountered a situation that required escalation to the sales managers, which involved multiple follow-ups and several hours of our time to resolve. Near the end of the process, we were unexpectedly told to finalize the loan rate within the same day. We received a text message at 2 PM stating that the rate had to be locked in by 5 PM. The message felt aggressive, implying that failure to meet the deadline would result in penalties and a delayed closing date. This kind of communication felt more like a threat than a professional interaction and was not something we expected from a reputed builder like Highland. There was no prior notice about needing to finalize the rate that day, which added unnecessary stress to an already time-sensitive matter. Overall, the Sales experience was disappointing and we believe there’s significant room for improvement in how customers are treated and informed. ... More

The only issue we have with our house is the back fence. It makes us feel like we are prisoners. We were never told that the fence would be 8 feet tall. We have one of the smaller backyards in the track so the back yard is only 5 feet from the patio.We wish that it could be taken down 1 foot so we can at least see something other than a fence.

The process was long (it took 10 months to build our house), but I feel that was mostly supply chain delays. I didn’t enjoy the design/upgrade selection process as there seemed to be little knowledge about what things would cost, and the upgrade options were selected over a couple month period, so it was difficult to know what our options were or whether what we selected first would still be in our budget when we were offered other selections later. We had some delays in the process and despite our best efforts, we struggled to get regular updates. We asked for a weekly progress update, but instead, we only got an update when we asked. It was eventually determined that the poor communication came from our project manager/super and we asked to have him replaced. We were very happy with the process and communication after that, and it led to a much smoother process. The fact the builder was so willing to change the super for me showed me they cared enough to ensure we had a positive experience. For that, I’m grateful and appreciative. ... More

Took a long time to start. Multiple delays.

They can be trusted. Just follow up on everything being done on your home and if you identify any issue talk to them immediately. They will readily respond to it.

The sales office was unreliable--missed scheduled appointments, never in the office. Every change order had to be revised multiple times because it was so wrong, math was off, double charges, and lack of attention to details.

Did not enjoy my experience with sales at all. Kathi and her team did not make this a great experience. There were times where I’d call or walk in and they’d ask me my name even though I had been under contract for three months!!! There are also way to many points of contact, I was getting emails and calls from 4 different sales people throughout our build. Pricing for upgrades is outrageous and included features could be better. As someone who works in the industry and has sold semi custom homes, I was even shocked when we went to design. Some of the prices were so high our designer didn’t even want to give them to us. Our builder Geoffrey on the other hand was amazing! He had good follow up and follow through. Whenever we had a question he would either have an answer or get one for us. Highly recommend him, he was personable & thorough. Of course there were delays and things didn’t always go as planned, but he made sure to communicate and resolve the issues in a timely manner. Love my home just wish some things were a smidge different throughout the process. ... More

Builder (Jack) was awesome! Attentive, helpful, informative. Couldn’t have asked for a better partner in building our home. Sales and design teams very helpful, responsive and attentive. Unfortunately the quality of materials and trades leaves something to be desired. We’ve had electrical issues since we moved in which still aren’t resolved after multiple attempted repair visits. Issue with doors (warped?, multiple broken hinges). HVAC design issues (bedrooms are cooler by 2-3 deg even after return visit by HVAC installer); curious what the temp differences will be in summer time vs. winter.

Had some issues with switching the builder towards the end. Highland has been very responsive on fixing needed repairs.

The care and quality exhibited by the subcontractors was very disappointing. The PM for the builder did a good job getting things corrected. The cleanliness of the home at move in was not as expected.

Very disappointed in the fixtures, tile, flooring etc options at the decorating center. Very disappointed in cabinetry as well. Did not feel like this was not worth the money paid for the home. Sales was good and follow up with issues have been excellent.

I encountered several issues with my experience but most were resolved within a reasonable amount of time.

I had quite a few issues with my home initially, but they were resolved. I am still having issues with contractors cursing at me when I ask them to move their vehicles from blocking my driveway or making it impossible to drive on the street. I would not recommend being the first in the neighborhood. Especially if you work from home.

Lots of small issues that should have been addressed prior to closing. Typical new construction home thought these guys would be different at a higher level since they charge more.

Helpful in the beginning. However, once we paid off for our unit the response got somehow slower. A lot slower i might add. Depends on your personal standards. I , personally wish they would focus more on detail. Life is made out of small things anyway and for or the $ they asked for our house we expected more serious professional kind of service. We paid for our unit 100% in full. Thank G.. we didn't have major issues like AC, Roof, Water, Foundation, or a anything of the kind. Generally speaking, my impression was a"spotty" kind of service,if there is such a category. A lots of room for improvement in the communication, job quality, responsiveness, and finishing department. Too bad but that's the truth. You hear a lots of " yes, no problem " but the reality is 87.5 % of the time you don't get the service you expect for the $ you paid in the beginning. But they are nice guys. I have no problem talking to them. Go figure! ... More