Highland Homes Reviews

We have been here about a month and a half. We find the house build very nice........but as we are in Harvest, a community in the works, it is 8 PM in the evening, and one street over, there is still heavy construction vehicles working! This is after a day of loud blaring music from the construction workers on the house next door. I THOUGHT THERE WERE POSTED HOURS for deliveries and construction. Had I not have to get up for work at 3 AM for work, i might not see this as important.......but this is very annoying!

This was my fourth highland to build. Still a good builder but their quality and flexibility has slipped.

We absolutely love our house, we tried to be a part of it through much of the process. Timelines and apparent work shortages cause us to do an initial walkthru before the house was even complete. Not everything identified was fixed prior to purchase and now that everything has to go through "warranty" service and response has dwindled considerably. We still have a laundry list of items and haven't heard much from highland. Up until this point we felt much more positive about our overall experience, just seems typical now to forget the customer once the home is delivered.

Overall, the sales process, lender and closing services with the title company was very good. However, the operations, ( builder and warranty service) has been less than satisfactory. It took serval calls to get someone to respond to our requests for warranty service. Our original builder did a walk through the less then a week before closing and a final one a day before closing. There were still issues with our house the day before we closed. The were some things wrong with our home that that was very obvious and which should have been addressed, yet he chose not to. We have someone else assigned to us due to the fact that our original builder's unsatisfactory response for service and the fact that he waited until the day before closing to do a walkthrough with us. The fact that there were details that still needed to be addressed and/or corrected a day before is completely inexcusable. Also, we were the ones who had to reach to builder to request a walkthrough, when it should have been the other way around. ... More

Highland Homes hurried to finish my house leaving several items unfinished or not working. The construction manager soon left the company leaving my house incomplete. The replacement construction manager did make sure unfinished and broken items were completed but it took significant time. The house is nice with some technology upgrades but some design aspects like garage size are problematic.

Address all issues before close

Average home builder...

Overall we were pleased with our home, but it wasn't without a lot of frustration. Our construction manger left the company after the slab was poured. We were assured the new construction manager would be just as receptive. I believe he was spread way too thin and possibly placed his trust into someone else. We did a number of changes from the standard build plans and the construction crew didn't follow the build plans at all. As someone who isn't in the business at all or is handy blue prints it was easy for me to see the glaring omissions and items that were not built to spec. Since a number of items had to be changed completely and re-done this caused a delay and moved out the closing date by about 3 weeks. We brought up these issues throughout the process and we were pretty much dismissed with "oh, you've never built a house before. This is pretty common". While it might be common in the housing the industry to ignore the blue prints and then have to add things that were missed (like a fireplace, for one) it's extremely stressful on the buyer side. Building & purchasing a house is extremely stressful and certain things are out of your control, like mother nature, but the overall experience wasn't pleasant. We love our home, but based on the overall process I don't think we'd go with Highland again. I'm sure on a spec home they are great, but the ball was dropped on numerous customization items. If we decide to build another home down the line we'll probably go with a builder that is more familiar with custom homes. ... More

I chose a Highlands Home because of its stellar reputation for quality work. However, I don’t think Highlands has completely delivered on the townhome I purchased. Highlands responds in a timely manner to my concerns. However, there’s (at least to me) a defensiveness to my critique of some of the carpentry workmanship, especially the trim work done on the baseboards and door mouldings. As of the writing of this survey, I haven’t even moved in yet, and I’ve noticed the moulding around ALL the doors is separating and in some places, pulling away from the wall. I have voiced concern about the shoddy trim work and I have requested that it be corrected. Maybe the trim guy for the work done on the townhomes in Sherman Texas needs to be replaced. Also, I noticed that the shower frame is not level. As for the smart home features, I love them! I also, appreciate the double-paned windows. ... More

Quality build. Construction manager does a poor job with following up with communication and misses details in every single email exchange. Construction manager is nice. He tells the buyer he is available for questions/concerns, but does not actually follow through with a quality level of responsiveness. Outright ignores some topics in emails. Issues/agreed upon repairs would persist for weeks and I had to keep asking up until the day before closing. Sales counselor was consistently excellent, responsive and proactive. I would give her five stars.

Sales person was rude and aggressive & loan office wasn’t good at communicating

I absolutely love my new townhome! It's beautiful and everything I ever wanted. The problem is in the quality. I have had so many problems since closing. Not even two weeks after moving in, I was infested with mice so bad that I had to move out temporarily. They did not properly seal the attic in six places and left open gaps. I was lucky that only mice came in. Their warranty department would not reimburse me for what I had to spend to get this fixed. I could not get my shutters installed because water was coming in through the windows and had to force them to fix this. It took a long time to get the breakers to stop tripping! It seemed as if this was their first build out. They tell you that their claims department will take care of things after you close, but their claims deparment just asks questions, and sends someone to look at things (when it's convenient for them) they give you so much run around, BEWARE! There were other small glitches here and there, but never have I had such poor experience with any other builder in the past. Very disappointing considering such a beautiful townhome. Great sales people. Troy and Victor were amazing, I enjoyed working with them very much. It's just a shame that the construction and the construction staff need to gain experience on what they are doing and how to treat customers. I will never again purchase from Highland Homes. ... More

The materials used in the house are acceptable, but there is no good construction team to bring out the best in them. There are too many areas in the house that need improvement, many walls do not look new, and the attitude of the house inspection supervisor is extremely bad!

Definitely not up to the mark. Being premium builder the cost is definitely higher than other builders in same neighborhood but we don’t see that difference in quality or features or finishing. The main complaint is the amateurish finishing overall and clearly shows that care was not shown and was rushed. They are good in responding to service requests.

Home buying experience with loan department and realtor was very pleasant. Felt as if they were trying their best to allow us the best opportunity to purchase the home, and made the loan process straight forward. Greatest challenge during process was working with Jason the project manager. His response time was poor, and was very inflexible in finding a time to meet with him. I had to do his ONE OPTION, and my concerns/schedule was of no priority to him whatsoever. The walkthrough was condescending how he instructed and went over the home features, and if anything discussed prior needed to be done I had to reach out multiple times just to have a change of it getting done. Would not recommend him to any of my peers. ... More

We did our closing in August. During closure, we had few things which were pending, but trusting the builder went ahead and closed. Its been 3 months since then which has ruined the overall experience since those list of issues have still not closed.

When I called my sales agent to delay the closing for one week then she denied saying that she is going to cancel the contract and house was even not completed. Post closing I have to follow up with builder many time to get the things fixed but still its on. I am definitely not happy. They even didn't share the electrical upgrade list with price breakup.

Poor quality - I guess this must be acceptable and normal for Houston quality level , and Highland is doing good based on the Houston quality level measurements. But if you want to compare it with somewhere else (my case Canada), way poor quality specially in finial finishing , touching , cleanness ...

Highland Homes passed the buck for not having Internet to the Developer. Either way they should have been able to make sure that their new residents get Internet, a basic necessity for work from home folks. They didn't provide any alternatives for this either and their contract states that they are not responsible for making sure Internet is available at their homes. Apart from that they have been very responsive to fix things, and their workmanship seems above average. They charge extra considerably for having rocker switches instead of the toggle switches ($650), adding recessed lights in the bedrooms that should have been included in the original price. Most importantly, one of the windows needed re-glazing and they removed the window to measure it but did not seal it back with silicone due to their negligence. This heavy window fell inwards due to the wind m and almost missed my wife and infant baby by seconds! Would have paid a huge price due their negligence and we just got lucky. Still angry about this incident. The window smashed in so hard that it would have been fatal to my infant and wife. There is no lock on the owner's bathroom, and apparently this is standard with their plan. Any toddler or pet can just push the door open. Apart from all of the above, the house has good finishing. But the window incident and the lack of internet have soured our experience greatly. ... More

We love the floorplan and how the home looks, but it was not finished by the closing time despite all the promises and now almost months after closing we still have unfinished items. I spent tons of time following up with the manager on finishing it and very frustrated with it. Thq quality of finishing is another point of frustration. There is no attention to details, a lot of stuff done roughly, uneven, with spots, sharp edges dents, scratches, etc. The builder didn't care about fixing it unless we insist

Communication was not always good including the lack of consistent, periodic updates on construction status and warranty work. Some subcontractors were good, others were sloppy and unreliable.

Builder made promises at the time of closing that they have not fulfilled close to 3 months after closing. Bathroom cabinets are broken, missing fixtures, unpainted items, etc.

Our family fell in love with Highland's floor plans and overall design. It was different from the other model homes we visited. After a long fail attempt of trying to purchase a home we decided to just build a new construction. Glenn was great from the beginning, he made us feel really comfortable and we felt really good with starting the process. Unfortunately we had a major delay with CenterPoint, as frustrating as it was we understand it wasn't Highlands fault. What we feel like was Highlands fault is that the craftmanship wasn't up to their standard. The house sat for months with imperfections that could of been address instead of when we moved in. Sheetrock and paint has been a horrible experience. We are extremely disappointed. Sheet rock was poorly done, we had waves, lines weren't straight, uneven texture throughout the whole home. You would think since the walls are textured they would be able to hide how imperfect the walls were, but nope we literally can see where all the walls were joined. I would like to think after paying so much for a home, that if they can't get it perfect it would at least come close to being perfect. We've been to homes that close half of what ours cost and their walls and paint didn't have any imperfection, because yes we are the type to look for things like that. We have base boards and door trims that look like they have a bunch of dings and a fail attempt to patch it. My door trims around look like it has acne and paint to patch it up like make-up. We were extremely proud to have Highland be our builder, but now we wouldn't recommend anyone purchasing a Highland Home. We love our house but do feel for the craftsmanship, we extremely over paid. ... More

Highland has excellent customer service, but the workers they use will cut every corner and leave your brand new home unfinished and looking like a home 1/3rd the price. Micromanaging every aspect of the build is required and even then more mistakes are made. This is acceptable according to them in this current labor market. Wife, daughter, baby and I have even had to relocate to a hotel(covered by Highland), so they could fix issues, 1 of which was a HUGE saftey violation nearly 1.5mos after closing. Im sure Im just the outlier here as Highland is one of tbe best, but it doesn’t change the face that my family suffers after making the biggest purchase of my life. ... More

Disappointed in the lack of attention to detail in workmanship. Builders rep has been responsive, but the quantity of discrepancies and the duration of time to remedy them has been frustrating. Some repairs have caused the need for subsequent repairs which have not been addressed. Unfortunately I would not recommend Highland Homes to others.