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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2896 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
HVAC and other Issues from the get-go
- Matthew M.
- Verified HomeBuyer
- February 06, 2019
- Montgomery, TX
Our house had no heat or AC for the first 2 weeks of owning it. We found the issue on the final walkthrough but we signed a form accepting it so we wouldn't delay closing. The weather was not too bad but we still expected it to be fixed. One weekend it was going to be very cold. Nothing had been done so I submitted a warranty request on the Thursday before and it wasn't even looked at until the Monday afterwards. We put an electric heater in out infant daughter's room but it was cold in the house. When I talked to the person on Monday she told me I should have just called the contractor ...
Highland Homes responded:
Hi ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Not what We Expected
- Jeffrey H.
- Verified HomeBuyer
- December 31, 2018
- Lantana, TX
The sales representatives were fantastic. We were always treated with respect and courtesy when visiting the sales/design center. Once in the house, things changed slightly. On move in day, we attempted to hook up our dryer (electric) when I was shocked due to the plug being wired incorrectly. Upon further investigation it was discovered that the plug had no ground thus allowing for electric feedback. I had to re-wire the plug correctly. Next, after a further (detailed) inspection of the house it was discovered that there are many quality related issues that in my opinion are ...
Highland Homes responded:
Jeffrey ...
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 2
Beauty over brains
- Catherine G.
- Verified HomeBuyer
- April 17, 2024
- Conroe, TX
The home looks great, but the functionality is not there. Sound travels from the guest bath all the way to the master bedroom. The light switches are minimal and placed oddly. The air conditioner blows super loud. They installed a used dishwasher. The interior paint is the cheapest quality I've ever seen and scuffs at the slightest touch. The cabinets are not adjustable. The master closet was only designed for hanging everything, which no one does. The master bath doesn't have a place to hang towels near the shower. Little things that make a house feel like a home are not there with this ...
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Cabinets and wood floors
- Angela M.
- Verified HomeBuyer
- March 19, 2024
- Montgomery, TX
Issues with cabinet paint and wood floors. Still trying to get repaired.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Started great, ended as a nightmare
- Marni M.
- Verified HomeBuyer
- September 19, 2023
- Magnolia, TX
We had high hopes given the options and level of detail when we purchased our build. Then it was delay after delay. Then a rush to close before things were finished, only to find out that key utilities weren’t even up. Only after contacting the ceo for the master builder did we get anything addressed, I blame highland homes for rushing into closing without checking everything, had we known we would not have closed when we did. I’m still dealing with finish items that weren’t addressed with the home prior to closing because it’s now MY responsibility, not theirs to deal with the subs. We ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Warranty work
- John R.
- Verified HomeBuyer
- August 03, 2023
- Melissa, TX
Warranty repairs are not handled in a timely manner and some repairs created more issues and repairs.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Decent - not great
- Bryce H.
- Verified HomeBuyer
- July 25, 2023
- Van Alstyne, TX
I have had multiple issues with my home since moving in. Despite letting it be known that I have these issues they remain unresolved. I would recommend going with a builder who is a bit higher quality.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Highland Homes review
- Anonymous
- Verified HomeBuyer
- July 05, 2023
- Celina, TX
Overall Highland Homes is one of the better builders but their subcontractors are not that great. They are rushing through the work, making mistakes and have poor quality craftsmanship. The communication with the sales team could have been better especially when it came to moving the closing date.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Rush job with sloppy workmanship
- Anonymous
- Verified HomeBuyer
- March 21, 2023
- Mansfield, TX
The home is beautiful, but there are several noticeable flaws. The house was rushed and the quality of work was awful. Most of the issues we see have to do with framing. Some of the walls are warped and not aligned with the other walls. We also had a water leak the week after we moved. Just very disappointed with the workmanship and quality of the home. I would not recommend highland homes.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 4
Constantly Overselling and Underdelivering
- James L.
- Verified HomeBuyer
- March 13, 2023
- Rockwall, TX
The homes are being built be the same mediocre subs as the "lower end" builders in the neighborhood and as a result the homes have the same mediocre end result. The materials themselves are fine and what I would expect at this procepoint, but are often installed wrong or with no regard to workmanship (chipped tiles, broken studs, miscut carpet, missing hurricane ties, scratched windows, chipped cabinets, chipped counters, etc.) and getting anything corrected before or after closing is like pulling teeth. Even once our construction manager Trystan agrees something is an issue it requires ...
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Closing on unfinished house was a big mistake
- Anonymous
- Verified HomeBuyer
- December 13, 2022
- Aubrey, TX
The sense of urgency ,great communication up until closing. it's been a hassle to get the house completed and repaired Just get a completed house then worry bout the little repairs
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Alfredo
- Alfredo H.
- Verified HomeBuyer
- December 06, 2022
- Montgomery, TX
I felt the response time in addressing some issues were very slow and some of the workmanship left a lot to be desired installing damaged goods are just not acceptable
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Disappointed
- John V.
- Verified HomeBuyer
- November 24, 2022
- Brookshire, TX
We have previously built a new home with Highland some 13 years ago, and our past great experience was not matched this time. Not even close. They were resistant to even minor changes in the house plan, and one employee noted the business model had changed 4 or 5 years ago. Frankly, the house was just not ready for move in, and the punch list grew longer every day. There have been electrical issues, plumbing issues, landscape issues, and more . 8 weeks later we still have items not completed though staff says they are working at it. We clearly are not a priority. This experience with ...
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 2
Highland Homes - Would not do this again.
- Doug J.
- Verified HomeBuyer
- February 15, 2022
- Celina, TX
Would not do this again.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Highland Homes - I moved in October of 2021 it’s now end of January 2022 and my
- Jay Y.
- Verified HomeBuyer
- January 27, 2022
- Forney, TX
I moved in October of 2021 it’s now end of January 2022 and my issues are still not being addressed.
Highland Homes responded:
Hi Jay - Thank you for taking the time to leave us a review and I am sorry to hear that this was your experience after moving into your new home. After speaking with our team, I am pleased to hear that we have you on schedule to address and resolve your areas of concern. If you have any questions, please continue to reach out to our Customer Care team and thank you for being a Highland Homeowner! ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Quality of workmanship and materials.
- Gerado G.
- Verified HomeBuyer
- January 24, 2022
- Austin, TX
The quality of the materials and workmanship in Highland homes is not what you would expect for houses of this price range, the wood they used in our house during pandemic supply chain issues was substandard, base boards and all interior trim were installed as fast as possible leaving behind A LOT of small little cosmetic issues, if there is a spot where is hard to see around the trim, chances are there is no paint on it. If we try to remove a small stain from a wall using a damp cloth, the paint dissolves and the paper that wraps the drywall gets exposed immediately, several crooked ...
Total Score 3
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Home Buying Experience Was......Ok
- Scott H.
- Verified HomeBuyer
- October 19, 2021
- Waxahachie, TX
This is our third new home buying experience and overall it was not a great one. We had a closing date that was moved, we a an fairly significant closing addendum for items that were still not finished at the time of our new closing date. We are still working on getting a few of those items done almost two months after close. The home itself is beautiful, but there is some question about the quality of the build and what we cannot see or what may come up in the future.
Highland Homes responded:
Hi ...
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
Poor workmanship and construction manager negligence.
- Tamrat B.
- Verified HomeBuyer
- October 19, 2021
- Royse City, TX
Home buyers need to follow up closely during the process or get a third party inspector because a lot of mistakes happen.
Highland Homes responded:
Hi ...
Total Score 3
Quality 1
Trustworthiness 1
Value 4
Responsiveness 4
Highland Homes - Meets code, but certainly doesn't exceed.
- Mark H.
- Verified HomeBuyer
- September 02, 2021
- Aubrey, TX
Meets code, but certainly doesn't exceed. Low quality fixtures and paint. Very nice friendly folks
Total Score 3
Quality 2
Trustworthiness 4
Value 2
Responsiveness 2
Highland Homes - Quality promised was not present after closing.
- Anonymous
- Verified HomeBuyer
- June 22, 2021
- Humble, TX
Quality promised was not present after closing. I am not happy & I should be.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Communication problems/unfinished home
- Anonymous
- Verified HomeBuyer
- June 17, 2021
- Celina, TX
We purchased a Highland home in April of this year and have had multiple issues. One of the main issues was our granite kitchen countertop had a crack that ran from one side to the other and our previous construction mgr didn't want to replace it and kept telling us it was a natural fissure which it was not. We had to go to his boss to get this resolved and it took several weeks but they finally replaced it 2 weeks after we moved in. We did our 10 day walk through before our closing day and marked multiple issues that needed to be fixed. Several of these issues were not addressed and ...
Highland Homes responded:
Hi ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Highland Homes - Would hesitate to recommend this builder
- Anonymous
- Verified HomeBuyer
- May 14, 2021
- Melissa, TX
Would hesitate to recommend this builder
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
To get the highs...you must take the lows
- Amanda J.
- Verified HomeBuyer
- January 26, 2021
- Brookshire, TX
My home buying experience with Highland is a mixed review. From a floor plan/neighborhood perspective they have very nice floor plan options that are in very nice areas. My sales manager, Sarah T., was fantastic! She was very honest about answering questions and extremely responsive. She walked through each phase step by step. Without a doubt she was what sold me on building with highland and making my experience pleasant. I also appreciated my lending team and my design center consultant. When it came to the project mgmt/construction side - things unfortunately were not as smooth. I ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Workmanship issues
- Wanda W.
- Verified HomeBuyer
- September 19, 2020
- Fulshear, TX
I’ve been dealing with Loud clacking noises over the stove top since I’ve been here. My front porch has large gaps between the bricks I can trip and fall or my visitors. I have asked to this to be fixed. Very disappointed in the quality of the home.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Short changed
- Anonymous
- Verified HomeBuyer
- July 28, 2020
- Forney, TX
Well if you show a model home and say you would give a customer the same exact without only one item the customer needs to hold your word for it. If the customer is paying for a premium product its not right to short change them. The fence color did not match and we were told they will fix the issue which ended up not getting fixed to date. The outside up-lights went missing and that is one of the signature aspect that made me go for the model that i bought. All similar models next to me have the and apparently when i asked i was told it was am upgrade which is not what i was told at the time ...
Highland Homes responded:
Hi ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
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