Highland Homes Reviews

They'll overcharge you for upgrades. But realistically, adding ALL the upgrades only gets you to today's standard. Most of their basic fixtures and options are dated. Don't get me wrong, everyone is very nice, but these are cookie cutter homes with yesterday's design. It'll take a lot more investment to sell.

Don't get me wrong, we like our new house. Our frustration was with the build process and post close process. It feels like quality control in the build process is non-existent. My advice? Be diligent in making sure everything is completed appropriately. Be demanding to ensure you are fully satisfied.

The houses are nice. However, we are still waiting on the builder for some warranty repairs to be done (they’re really busy).

Good staff. Lack of quality in attention to detail.

Our home buying process was easy. No hiccups along the way and it was a pleasure working with Daniel, that part was a 5 out 5! However after we moved in we noticed a number of issues that weren’t done to our liking. We even noticed a few “blue tape” pieces still on the spots where we left them, signaling no one even saw it. We were told that we would notice things but I did not expect major appliances needing to be fixed or changed out. I gotta say based on our awesome building process and your reputation, I was expecting a little more out of the home itself.

We love our new Highland home. Kate in the office has been phenomenal from start to finish and continues to be great if we ever need her. I wish I could say the same for the builder. Emails were consistently ignored, communication on repairs were poor, and excuses were plenty. It wasn't until we complained that we started to get the service that we expected in the first place. The house had the normal things that needed to be repaired but nothing major. The one issue we have is the varying levels of the backyard. From this water collects on one side of our yard. The fill used for the dirt is poor so it stays muddy several days after it rains. When asked about this our builder said "well, it's up to code". It'll now be an added cost on use to fill the low spots. There are a few areas where it was clear the workers got lazy but overall we're happy with the house. Now if we can only get neighbors who don't leave dogs out all day to bark(obviously not on Highland but important to consider in the Morningstar neighborhood). ... More

The process they have with pre-closing and home orientation is flawed. We had several items on the list to be fixed but the focus was on closing and not finishing the punchlist. We have been closed for almost two months and are still trying to resolve issues. Highland needs to have an independent quality check prior to closing. They say they do but they don’t. After we closed we came to the house and our cooktop was in the floor because it did not fit, which was an issue for weeks prior to closing which they had time to fix but just could get it done. Highland has good intentioned but cannot control there subs. The subcontractors do what they want when they want- who is in charge? ... More

Everything is just average

Initially everyone was great. But as closing came, things were different. Brick color was different from what we chose. There were so many little things that was promised but didn’t happen. Frontyard was just not great looking. Trees look dead. I asked the builder multiple times… not much response. I had to ask to power wash the garage. Had to ask to clean the floor before moving in. I wish the handover would have been more official and smoother… and 100%. I had bought some houses from other builders.. had completely different experience. Builder was nice.. but didn’t meet the expectations. ... More

We haven’t paid much attention to quality of work before closing. We identified few issues but didn’t insist too much on getting them corrected. After closing we ran into many minor issues from wall paints to lose door handles breaker issues wrong door type poor quality electrical outlets etc etc While none of these are big issues…. I didn’t expect to run into these petty issues which highlighted the quality of construction I do want to note that Highland had been very responsive and are trying to fix the issues.

Sharing my experience with the builder right from day one, I decided to go with this builder based on past reviews in YouTube videos. I had read in a few places that they were one of the best in the price range I was looking to buy our home. However, my experience turned out to be bittersweet. The first discussion and contract signing process were too hurried due to high demand and limited available lots. The sales agent even threatened to cancel the contract if it wasn't signed the next day. Moving on to the design studio, there weren't many choices available. The IBB design studio appeared disorganized, and the designer consultants seemed focused on rushing through the process. They stressed the importance of finishing the design within a stipulated time, or else we would be charged extra per hour for any delays. Then came the building process. Initially, our builder seemed nice, but after the concrete foundation was poured, they started rushing everything. They would threaten us to confirm certain selections immediately, or they would default to the standard builder-grade options. Many selections were not offered or given a choice, such as tinted bathroom windows. Our corner lot with a bathroom facing the main road could have benefited from a frosted window, but this option was never discussed. Another example was the insulated garage, which was offered to some buyers but not given as a choice to many, even though we were willing to pay for it. These are just a few examples, but there were many other missed opportunities that are difficult to cover. There were also construction inputs that were overruled or ignored. For instance, there was a sharp wooden stair end that posed a safety risk, especially for crawling babies. Lighting fixture and kitchen selection processes were confusing, and neither the builder nor the salespeople had a clear idea of what would be provided versus what was available. The building quality was average compared to other builders, as we often hear squeaky floors on the second floor, which indicates a lack of quality. Unfortunately, this is not covered under the warranty. The lawn was very poor, with hardly any topsoil. We noticed that sprinkler pipes were above ground and openly lying on top of the lawn. The backyard was uneven, causing water to not flow properly. Additionally, we opted for LVP flooring on the first floor, but in several places, we can clearly see that the flooring is floating and sinks down when stepped on. The builder informed us that LVP flooring would be floating, but the execution seems flawed. Overall, we noticed that our builder did not maintain a consistent standard for building homes. They would offer certain things for free to one buyer but charge the same amount to another buyer. They were not consistent across buyers and showed favoritism. Building a home is a big and lengthy process, and while we understand that each model comes with its own selections, the lack of consistency was disappointing. The electrical selection company, Highland Homes, was also a disappointment. They did not provide any choices and failed to educate many new buyers on what was needed or advise on certain selections. They simply placed media room speaker points wherever they deemed fit. Attached at the end is a picture of the sharp wooden stair end for reference. Thank you for taking the time to read about my experience with this builder. ... More

So house was extremely rushed went through a ton of repairs and touch ups to cabinets. Island needed replacement panels and work was not finished product.. Very poorly constructed but very pricy

We had many builder options and assessed most models. It seemed that Highland were the quality and value package. Unfortunately our experience wasn’t quite that. We’re a month and a half post close and still have contractors every day completing or correcting work after being promised we would be done months in advance in a date we need to close.

Very poor experience during the home building and buying process. This was our 5th new construction home so we knew it was going to be rough but could never have expected it to be as bad as it was. Everything on this home had to be done twice basically because people weren't help accountable (the brick even had to be torn down and new brick installed - windows wrong color - wrong fireplace etc.), construction quality was extremely poor for this price point (closed over two months ago and still don't have everything complete - CM is great, things just move extremely slow), paid extra for upgrades that were never done (still working to get it resolved). For example, I paid to upgrade bathroom fixtures and they just installed the cheaper ones and never said anything. I questioned them on it and it is still not resolved (said a back-order issue but this was in my change orders at the design center from a year prior to construction). Too many issues to list in a review - some are being addressed, some I am going to just have to live with. ... More

This does not apply to all Highland Homes in general, just my particular community. Responsiveness to issues is non-existent, no follow-up, doesn't follow through on agreed upon affidavit items and home still has multiple items pending to be resolved even after closing. Although there is a 1-year warranty, it may be useless as they will not respond to resolve.

The lay out of the home is just right for us. The location is spot on for what we were looking for. Neighbors are great as well which is good. The issue is the details. The craftsmanship work done for the caulking around the floor trim is the worst I’ve ever seen, (not our first home build) door handles falling off, shower curtain rods not installed, just laying on top of tile till they fall, Stove not wired correctly, short cuts taken on trim work around doors and kitchen. Grout work is not professional either. We understand things happen and it can never be perfect, but this is just small detail work that a craftsman should be skilled in and take pride in, if a door handle can’t be put on correctly then how do we know the foundation or walls or roof was done correctly? We only listed a small amount of the issues found. With that said, they have come and fixed the issues which is good but with the history and amount of homes they do, we should be farther along with some pride in the work. Things I wish I had known ... More

We have had many issues, some still have not been reconciled. since we moved in back in June 2022.

I'll start with my wife was involved in the Sales portion of the house buying experience. That not surprisingly went off without a hitch. The financing portion of the sale was also amazing. Now is where everything starts to fall apart a bit. My wife put in our first warranty issue, and we still don't have a functioning video doorbell. We had a tech come out and get the garage door functional but not the camera after the first doorbell was replaced due to a humming sound. All other issues were fixed on her first ticket. Now is where I come into the fold. I started looking at various things around the house and was starting to find a lot of issues especially with the drywall. The other issues were cracked tile, paint, grout in the bathroom showers, carpet, and some other issues. The initial part of the process was handled within the time frame promised. The paint contractor and his wife came out multiple times to fix several issues throughout the house. The issue they are having to fix over and over are the cracks in the corners of just every room. He also fixed some other minor dry wall issues here and there. The grout issue took a week or more to get that person out. The plumber who came out was on top of his issues really quick and resolved them quickly. The real issue was taking 3 weeks to get a guy out to repair some cracked tile. He pulled the toilet and set it in the tub. Fixed the three cracked tiles originally reported one being under the toilet. Issue there were two more cracked tiles under the toilet that the plumber pointed out when he came to put the toilet back in. Another week or two goes by and they finally get back out to fix the other two tiles. I went out of town on vacation and the tub where the toilet was left is now damaged and will need to put in another ticket on that. The tubs were also left with grout all over them without exception. With the exception of the cabinet company, the low voltage company and the carpet company people have showed up unannounced to do a repair, not a huge issue for me as I am unemployed currently, but I would guess this would be a huge issue for people who are working outside the home. I was also consistently no showed when I was told somebody would be here to fix the issues. I feel a lot of my issues could have been resolved upfront with a better-quality control up front. Not looking forward to submitting another ticket. ... More

Home quality is good however ensure you have everything documented in black and white, don’t blindly trust year sales person. Don’t assume your builder knows everything. Example I had asked my builder to provide me security camera connections. When the builder says yes and added to the contract your basic assumption is they know the job. Later I found they gave me six 110 V power connections for the cameras whereas normally they should be providing network connections. Come on , in todays world who gives you 6 power connections for the cameras. I had to shell out additional 1200$ for getting the right items. Responses to items which should have been addressed before the house closing are still open after three months and no ETA at all. This is simply unacceptable. I’m not even referring to warranty request after moving into the house. No doubt the house is wonderful but ensure you have patience, document everything and do not rush for closing. Please note in my case the house was delayed for 4 months and Covid was not the reason which was always used as an excuse for every damm delay. If you ask me, will I recommend anyone to highland homes I will list out all the above items to the buyer and then decide accordingly. ... More

Still waiting(3months after closing)on my driveway and sidewalks to be properly powewashed. It still has red dirt stains on brandnew sidewalk and brandnew community. Other craftsmanship issues on interior of my home is becoming apparent. Other builders in same community have done much better job with powerwashing after completion of construction. Please address this issue as soon as possible. Highland home directly across street has same issue.

Highlands was highly recommended to us. But the workmanship was not close to what we saw in model home or website.

Hello- Our sales associates for the house build and the front office were top notch and still are. High quality folks. They have been terrific. I even wrote a email raving about them. Our home closed three plus months ago and we still cannot get some of the items fixed that have been on the closing documents. Many things have been addressed but we are not complete. Lots of reasons why, but we have paid in full for the house being completed and have been very patient for what seems like a long time.

Sales process was very positive. Building process less so. Great building superintendent assigned to build. Midstream he quit for a new builder. Replacement hood but not aware of all issues that had been agreed to. Supply chain issues. We have been in house for 7 weeks and still don’t have key appliances. Follow up on punch list is weak. Overall house is great. Pleased with build but frustrated with follow up. Too many “the other guy did it “ excuses. Someone needs to take responsibility. Can’t always expect us to believe that the other guy is so irresponsible. Who chose the other guy? The builder did!! Sick of supply chain issues. ... More

We had several issues that stemmed from a lack of communication from the design side, like door trim that has known issues with the doorknob hardware, a kitchen island that was both more expensive and not what we we told we were ordering, and options like pre-sealed grout that we only learned about after the fact. That coupled with some issues like, tile needing to be regrouted because it was done poorly, and flooring being stained by banister varnish, left us feeling frustrated by the process overall. We understand that our home was built during the covid pandemic, and we always tried to be patient and understanding, but a lot of the work felt rushed, poorly done, or needed to be redone. We really appreciated our second building manager, who really seemed to be focused on trying to get our house back on track. ... More

Quality of materials and work of subcontractors is atrocious.