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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2857 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Extremely bad experience
- Debomita G.
- Verified HomeBuyer
- November 15, 2022
- Aubrey, TX
I would say start away from Highland. They claim to be premium builder but don’t know how to address their customers. It’s been 2months after closing but the builder failed to give what they promised in the contract. I am frustrated after multiple folllow ups.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Olisama Ifebigh
- Olisama I.
- Verified HomeBuyer
- November 15, 2022
- Royse City, TX
The buying process was great from the sales (Angela) to buying (Mattew). But quality of material, workmanship, trustworthy and price is just bad in every way shape and form. I won’t recommend anyone for this price, we deserved better. A lot of defects and all around inexperienced people were involved in the construction from start to finish. Just BAD.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New Home Consultant
- Egypt M.
- Verified HomeBuyer
- January 28, 2025
- Van Alstyne, TX
The sales rep at Highland Homes was mediocre. Once I signed the contract I never heard from him again. I closed on November 26, and I was just given the information to set up my key pad and alarm system on 1/27/25 from the builder. Shane and the warranty department was great and fixed my issues in a timely manner. I work for a builder and was honestly appalled at the service, considering the great reputation of Highland Homes. The reason why I bought this home honestly is because of the community, my lender Reggie and the house was designed to my liking. I repeat it had nothing to do with the ...
Total Score 2
Quality 4
Trustworthiness 3
Value 4
Responsiveness 5
Building Experience
- Michael D.
- Verified HomeBuyer
- April 13, 2023
- Denison, TX
Building time took longer than expected due to mistakes, such as not ordering the correct MTL, delays with getting contractors to do work, and a tremendous amount of required fixes/redo's during the build process. Subcontractors had to constantly come back to fix things that should have been done right the first time. Appears subcontractors just want to get the job done quickly so they can go to next job. Overall workmanship was poor. This is not the project manager's fault. Put them in a difficult position. And not impressed with selection of materials, for instance cabinets are cheap. ...
Total Score 2
Quality 2
Trustworthiness 5
Value 4
Responsiveness 4
Like most ofthe staff... home was not ready and there are many, many things that need to be done!
- John G.
- Verified HomeBuyer
- May 19, 2022
- San Marcos, TX
Today is a good example ( almost 7 weeks after we closed) the doorknobs we paid for were not installed. Instead, we received the "standard" doorknobs. We were told that they'd be here today around 8:30 am and it is now 12:15 pm and no one has yet come. This has happened too many times to count! Love our salesman and the head of the building department but they are not keeping after some of their workers or vendors!
Total Score 2
Quality 2
Trustworthiness 4
Value 5
Responsiveness 4
Highland Homes - Don’t sign your closing docs until the builder fixes everything!
- Anonymous
- Verified HomeBuyer
- February 01, 2021
- Cypress, TX
Don’t sign your closing docs until the builder fixes everything! It has taken me over 2 months to get everything fixed the right way and stay on the painters!! The builder has been very responsive about getting back to me but they are so busy building so many houses, their attention to detail from the contractors is not always good. We had to get the the patio and a portion of the driveway“floated” as there was acid/grease stains from the sub contractors, the painters (pretty sure the first painters were fired) had to come at least 5 times to fix things, and there were some finer details in ...
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 3
Value 5
Responsiveness 5
Not so happy with the purchase
- Himansu P.
- Verified HomeBuyer
- September 01, 2020
- Boerne, TX
The main issue is Insulation in the house, there is no privacy. I can hear the conversation happening in the living room in my Master bedroom and vice versa. We also hear the highway traffic in our master bedroom. There are some minor things where we see that builder has tried to save money, it's not worth it. I am not sure if I will recommend highland homes to anyone.
Highland Homes responded:
Hi Himansu, Thank you for taking the time to leave us a review and I am so sorry to hear of your displeasure with the perceived quality of products used in your home as we pride ourselves on the quality of products used in our homes as well as our level of Customer Service! I understand your disappointment and appreciate you bringing this to our attention and after speaking with our team, I am pleased to hear that our team has be in contact with you to discuss. Thank you for your patience with us and if you have any additional questions or concerns, please continue to reach out to our Warranty team. Thank you for being a Highland Homeowner! ...
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
not impressed...........
- Anonymous
- Verified HomeBuyer
- January 31, 2023
- Celina, TX
The quality is not there~ broken sinks, shower door Leakes, toilet leaked but was fixed, missing paint on walls paid over 1 million. not impressed.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Beautiful home, but terrible closing process.
- Dennis G.
- Verified HomeBuyer
- February 13, 2024
- Katy, TX
I love my home, but the process was very poorly done. I had to get VP involved and once she was involved, things went very smoothly.
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
For the Price, Not Impressed
- Anonymous
- Verified HomeBuyer
- December 15, 2022
- San Antonio, TX
I was offered no sit down meeting with Construction Mgr to identify specific requests. Construction Mgr clearly didn't stay on top of workers. It was a lot of measure 1x, cut 3 or 4 times, increasing time and reducing quality. Had to force replacement of roof. BSG is the worst sub contractor, don't let them touch your house, they filled mine with holes because of poor communication with construction mgr and they also did shoddy work. Get a 3rd party. Exterior vents were taped on and open to pests. Ensure you get a 3rd party inspector for all aspects of the house prior to closing so they catch ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Ted
- Teddy E.
- Verified HomeBuyer
- August 16, 2022
- McKinney, TX
It was one day short of a year from contract to closing. Many items were not completed at closing but I was in a bind. Nearly two months after closing most items are finally complete except for one item. After many promised appointments to complete that one I am still waiting.
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Highland Homes - Overall not happy, 8 miserable months.
- Peyman S.
- Verified HomeBuyer
- August 10, 2022
- Van Alstyne, TX
Overall not happy, 8 miserable months.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
The overwhelming amount of issues that we have had…close to 100 and still going.
- Anonymous
- Verified HomeBuyer
- January 20, 2022
- Argyle, TX
We built with Highland because of their good reputation. We have had way too many issues. We have been residing in this home for about 2 months and we have had contractors here on multiple days for almost every week.
Highland Homes responded:
Hello - Thank you for your review and I’m so sorry that this has been your experience with your new home. After speaking with our team, I’m glad that we have been working with you to resolve these concerns. If you have any questions, please continue to reach out to our team at Canyon Falls. Thank you for being a Highland Homeowner! ...
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Nothing really stood out to us
- James M.
- Verified HomeBuyer
- November 16, 2021
- Humble, TX
They over promise on home buying experience
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Disappointing
- Ruben L.
- Verified HomeBuyer
- October 29, 2019
- Little Elm, TX
We have encountered numerous issues ranging from cosmetic to a leaking roof. On the bright side Highland has been quick to respond. But it has been disappointing that a new home can come with so many problems.
Highland Homes responded:
Hi ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 5
Poor workmanship
- Anonymous
- Verified HomeBuyer
- January 30, 2024
- Webster, TX
My fourth home build - and my worst. The quality of the workmanship is very poor.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Poor quality
- Archana M.
- Verified HomeBuyer
- October 18, 2022
- Argyle, TX
Lots and lots of issues in construction quality. Not working sd/co etc
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Beware - Highland holds their trade partners to a LOW standard
- Benjamin W.
- Verified HomeBuyer
- March 14, 2021
- Missouri City, TX
If you’re considering purchasing a Highland Home, I hope you’re reading this review in time to change your mind. In fairness, we purchased our home in Sienna Plantation and our neighbors have similar complaints, but we know others who own Highland Homes in other communities and are satisfied with their purchase. From start to finish, but especially at the finish, Highland was less than impressive. From our salesman giving us incorrect information to our home not matching the elevation we agreed to and ending with very poor craftsmanship, this house is nothing but a headache. I wish I could ...
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Lack Workmanship
- Jose C.
- Verified HomeBuyer
- September 22, 2020
- San Antonio, TX
The workmanship is absolutely terrible. The subcontractors that actually build this houses don't care about what they are doing. There is trash everywhere. Beer bottles galore. One trade builds something and the next trade breaks or damages it. It's your average built house. They could do better.
Highland Homes responded:
Hi there, I appreciate you leaving us a review. I understand your frustration and am sorry that this was your experience during the home building process as we strive to ensure our homeowners are satisfied while building their home, through our excellent customer service. We also pride ourselves on the quality of the products and finishes used in our homes! Please let our team know if there is any way that we can be of service and thank you for being a Highland Homeowner! ...
Total Score 2
Quality 1
Trustworthiness 4
Value 2
Responsiveness 4
Overrated Builder
- Anonymous
- Verified HomeBuyer
- August 25, 2020
- San Antonio, TX
Highland Homes may have built it’s better reputation in the early 2000’s for innovative, functional and almost high end quality materials. But in the recent years it’s quality and workmanship seems to be faltering. It’s been 86 days in our new house and there are already numerous issues of workmanship and quality of products installed. Had it not been with the construction manager and sales agent. I would rated it 1 star.
Highland Homes responded:
Hi There, Thank you for taking the time to leave a response about your experience and I am sorry to hear of your displeasure with the perceived quality of products used in your home. I understand from our team that they have been actively working with you in an attempt to improve some items you are not pleased with. While I do understand that there are some unique issues, most concerns are of the quality and standards we show in our model homes and we believe are well above industry standards. We pride ourselves in providing all of our customers with the highest quality home possible and remain committed to our customers throughout the home-building process and after, well into the warranty, to help get everything completed and to your satisfaction. Our goal is to provide quick attention to your concerns and are hopeful you will be pleased with things once our team has completed the agreed upon items. Thank you for your patience and thank you for being a Highland Homes customer. ...
Total Score 2
Quality 2
Trustworthiness 4
Value 2
Responsiveness 3
Disappointing
- Anonymous
- Verified HomeBuyer
- November 16, 2019
- Humble, TX
I thought I was buying a decent home until i moved in. The FIRST weekend, the plumbing backs up on us!. There was a stake in one of the trees that a genius landscaper stuck so deep into the ground that it cracked the cheap pipe that was used for the plumbing. To their credit, highland homes fixed it the same day. Week later, i discovered a roof leak due to a leaky roof jack. This was fixed a few days later. Now ive realized the ac installer that highland choses for my area is one of the worst rated hvac installers in Houston. They never tested the static pressure on the ac, the coils were ...
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
construction superintendent
- Jason S.
- Verified HomeBuyer
- February 05, 2024
- Fulshear, TX
overall supervision of the trades was weak. many mistakes were made and not caught or addressed in a timely manner resulting in very poor fixes made late in the process. overall fit and finish of the home is poor. home was started months later than expected and process took longer than it should have. we are still in the process of having items repaired/finished months after closing. I am being left to manage the trades. I would not recommend Highland homes to other buyers
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Highland Homes Cypress TX
- Maria D.
- Verified HomeBuyer
- January 25, 2024
- Cypress, TX
A LOT of lip service and passing the buck. Contractor blames the builder and visa versa. It’s been two months and still waiting for issues to be resolved. I firmly believe if my original sales person would not have left the WHOLE process would have been different and I would have had a positive experience. Mark leaving was a HUGE disservice to Highland homes. On a positive note, The people in the neighborhood are wonderful and I am sure I will be happier when I hire my own competent people to complete the work correctly and not do a Mickey Mouse job.
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Poor craftsmanship for the money
- Ronnie S.
- Verified HomeBuyer
- November 14, 2023
- Katy, TX
Kept getting pressured to use preferred lender… My construction manager has came in and fixed the issues in a very timely manner but there’s just a lot of poor craftsmanship in the house and you would think buying a half a million home your cabinets wouldn’t be crooked you wouldn’t have holes in your closet your door would actually lock etc. etc.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Not a Good Experience
- Susan I.
- Verified HomeBuyer
- June 09, 2023
- Denison, TX
Not the best experience buying this spec home in 12/21. Transaction was rushed, 3 weeks from contract to close. But after we closed, it seemed like everyone vanished. Sure, Highland sold their home and got their money but what about the after sale support? Warranty repairs weren't responded to in a timely manner...there wasn't much I liked about the entire process or the Company at the time. After about 6 months though, our home was assigned to a new warranty manager, Corey, who was awesome. He was instrumental in getting our warranty requests completed. He was a positive light in this ...
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
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