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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2820 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Terrible Disappointment
- Eric P.
- Verified HomeBuyer
- October 17, 2019
- San Antonio, TX
The home is beautiful and we love our lot. The actual experience has been really poor. From a list of items that still have not been addressed since move in (8/2/19), to $1500 water bills, to no mailbox keys for 6 weeks and misspelling of our last name on a "gift" from the builder. I would say that, if given the chance again we would not move forward with Highland Homes.
Highland Homes responded:
Hi ...
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Poor work for the price we paid
- Anonymous
- Verified HomeBuyer
- September 17, 2019
- Fulshear, TX
Paint is everywhere, cracked tiles in the bathroom that still haven't been fixed. Leaking water line that they haven't come back to fix either. Will not buy another home from them.
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Miscommunications, lack of clarity and surprises
- Julian C.
- Verified HomeBuyer
- July 16, 2019
- Montgomery, TX
Be sure to summarize every communication in writing point by point after each meeting as to your understanding and have them respond their agreement. Their people appear to forget easily. Not all their contractors are the best. Don't rely on their inspectors. Hire your own. We did like the floorplan and the location but we came close to walking away from the contract a few times.
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Too busy for quality
- Gregory S.
- Verified HomeBuyer
- May 22, 2019
- McKinney, TX
Enormous demand for new homes has created an environment where subcontractors hire semi-trained or even untrained workers (on the job training). Their work is many times simply sloppy and sometimes unbelievably bad. The Highland supervisors ensure that work is performed to code, but that does not mean work is high quality. A new buyer must constantly question things that do not look "normal", and get them fixed before closing. i.e Highland "cheaped out" and did not put in foundation drip lines on the automatic sprinkler system; this should be standard on your new Texas home. Make sure wood ...
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 4
Value 1
Responsiveness 2
Not good experience!!!
- Long N.
- Verified HomeBuyer
- February 27, 2019
- Richmond, TX
Just move in around 90 days and I changed 8 of ceiling light!!! Painting is bad, we just find out inside and bottom of kitchen cabinet there a lot of exposing nails. The floor of 3 out of 5 rooms are not evenly...hopefully that’s all.
Highland Homes responded:
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and after speaking with our team, I am glad that we were able to take care of those issues for you! Please let our team know if there is any additional way that we can be of service and thank you for being a Highland ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
The Highland name doesn’t match the treatment we received.
- Daniel P.
- Verified HomeBuyer
- January 22, 2019
- Frisco, TX
Be upfront with the buyer and let them know exactly what they are getting. Do not blame or penalize the buyer for a mistake Highland made. Have real sample of building materials in one location so the buyer will not have to pick materials from a picture ina 3 ring binder. Finally make sure that the Highland team in the area you’re selling home has the knowledge , experience, and customer service skills to sell your homes.
Highland Homes responded:
I’m sorry to hear that this has been your experience with Highland Homes as we pride ourselves on our level of customer service and we try to provide multiple samples in our design centers that help you envision the look and feel of the materials that you are selecting. In speaking with our team, I am grateful to hear that we were able to work through these concerns with you! If you have any additional concerns or questions, please continue to reach out to our team and thank you for being a Highland ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 3
Poor quality of workmanship .
- Charles C.
- Verified HomeBuyer
- December 09, 2018
- San Antonio, TX
Poor painting. Back yard has a river running through it. Poor quality of tile. No attention to detail.
Highland Homes responded:
I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and if you have any additional questions or concerns, please reach out to our team and thank you for being a Highland ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Highland builder
- Anonymous
- Verified HomeBuyer
- February 20, 2025
- Richmond, TX
We had bad experience with Highland builder. It seemed that they don’t care much about quality of workmanship. A lot of issues were found before and after moving in. Very slow progress when resolved an issue. Satisfaction still not meet for some issues such as lot of stains on driveways and garage, front and backyard weren’t level properly, damage and lack of grass for yards, outside walls and entryway has lot of pant and grout spills
Highland Homes responded:
Hi There, Thank you for your review and I am so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used level of customer service that we provide. After speaking with our team, I’m pleased to learn that we are in the process of addressing and resolving these areas of concern for you. If you have any additional questions or concerns, please continue to reach out to our Customer Care team and thank you for being a Highland Homeowner! ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Slovenia
- Anonymous
- Verified HomeBuyer
- December 25, 2024
- McKinney, TX
Continuous struggle through the whole process
Highland Homes responded:
Hi There, I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and I am pleased to hear that we were able to work through these areas of concern with you to better help meet your expectations! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
Not Great
- Anonymous
- Verified HomeBuyer
- May 08, 2024
- Rockwall, TX
Not the best experience when building a new house - our builder did not respond promptly to our issues/concerns, and he became defensive when we pointed out issues and/or concerns. We are moved in and continue to deal with issues that should have been resolved prior to closing.
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
My Experience
- Sharlette W.
- Verified HomeBuyer
- March 14, 2024
- Aubrey, TX
My experience hasn’t been good. I choose Highland because of their reputation, however they have NOT stood up to their name. There has been many errors and oversights throughout the entire process from incorrect ceiling heights, bathroom flooding, missing lights, texturing, painting etc., corrects are still being made which is NOT good howbeit some major and some minor. The contractors Do Not take pride or care in their work, their craftsmanship is poor which makes for a poor quality home. Maybe the more expensive lots have better builders and contractors but my experience has been awful. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Not Transparent
- Gopi A.
- Verified HomeBuyer
- February 06, 2024
- Leander, TX
Highland homes overall construction is better than many builders but the experience we had was not the best. Cannot trust - they did not allow same garage door color for us since 2 houses from us had same color but allowed exact same floor plan as us next door ! And not only that this next door and their next door has same garage color and same white painted brick ! We had to struggle to get things right during construction process. Post closing also noticing that last minute stuff was all done like patches.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Not a good builder
- Michelle F.
- Verified HomeBuyer
- November 27, 2023
- Conroe, TX
We had our walk through on 2 separate occasions and none of the items they were supposed to fix were complete. We lived in the house for a week before they replaced the broken dishwasher that we pointed out to them a month prior to close. We still have patchy paint on the walls and poor texture. My husband had to go all the way up the corporate chain to get any acknowledgement from the project manager.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Unprofessional, dishonest, manipulative... everything you want in a builder!
- Anonymous
- Verified HomeBuyer
- November 16, 2023
- Mansfield, TX
At time of Final walkthrough there were +30 line items of things that needed to be done(e.g. All tile needed caulking, baseboards needed to be painted, melted outlets, chipped tiles, pantry shelves without supports) We pushed our closing date back for Highland to work on the house and we were told everything would be ready before the new closing date. We have spent the last 4 months taking off work to be at the house for contractors to FINISH our home... The builder I worked with was very unresponsive and never proactive. 2 of his superiors got involved and it always came across as if they ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Highland home didn’t meet up to what I taught their standards were
- Grace B.
- Verified HomeBuyer
- November 15, 2023
- Celina, TX
Maybe I had too much expectations with highland home. I had so much issues that needed to be redone like the driveway painting the cabinets I have installed has a huge gap and they are telling that is how it will stay. Now I have drainage issue. For a new house the issues are just a lot.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Avoid at all cost
- Anonymous
- Verified HomeBuyer
- July 08, 2023
- Willis, TX
Sellers provided false information along the process and would not honor their word despite have pictures, emails and texts to prove what they said. It is almost impossible to contact people local and at corporate to have issues addressed.
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 2
Not worth the price of the home
- Kenneth R.
- Verified HomeBuyer
- July 05, 2023
- San Antonio, TX
The more time I spend here the more issues I find with the home. It is quite obvious that the builders go as fast as possible without attention to detail, resulting in imperfections throughout the home. One issue for example is that I find dried up paint on the carpet or flooring throughout the entire home. I have been slowly trying to fix this but it's an issue that shouldn't be there in the first place.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Nice house but builders left a me a mess and an unfinished home
- Justin B.
- Verified HomeBuyer
- May 04, 2023
- Aubrey, TX
The house is beautiful but I've got tons of documentation that shows what looks like a house that was rushed and unfinished. There's holes in the mortar of the brick, plumbing fixtures falling out of the wall, above my cabinetry there's wood and screws and plastic tossed everywhere, my lights didn't work in the front of my home, I had to recalibrate my HVAC unit because it wasn't installed properly (per the tech's input), I had an entire sprinkler sector in the front not working at all, I've had holes in walls where plumbing runs into the wall, my wood floor vinyl started peeling up, I've had ...
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 3
rushed craftmanship=poor results
- Sidney B.
- Verified HomeBuyer
- November 22, 2022
- San Antonio, TX
I have been in my new home for 2 months and there are still MANY repairs that need to be made that were not done before we closed. But since we are in the home now, they are "warranty" issues. I did not have a working oven for a month because they electricity wasn't connected. I have had a mason come out 3 different times and I still have a hole in the wall outside. I have tiling, cabinet, sheetrock, and paint issues. There are walls that I'm sure are supposed to line up, that don't. I don't know how many appointments I have had for trades to come here to make repairs and there is very ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Still waiting on tile repair
- Amber R.
- Verified HomeBuyer
- July 30, 2022
- Forney, TX
Moved in my house April 28th there were still a few issues that had been blue taped. I brought this to the builder attention and it was suppose to get repaired. It is now almost August and I have been given the run around. I have contacted the builder multiple times who tells me he will reach out to the flooring company and call me back and then I never hear from him. The flooring company calls and gives me the run around and now I’m stuck with a chipped tile that was that was suppose to be repaired. My bricks and mortar are starting to crack and chip. My baseboards shred super easily I think ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Wouldn’t do it again!
- William L.
- Verified HomeBuyer
- January 20, 2022
- Montgomery, TX
Too many issues to write about. We definitely wouldn’t choose Highland Homes again.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Moved in on time but several things were missing or incomplete
- Terri B.
- Verified HomeBuyer
- January 20, 2022
- Aubrey, TX
Cabinet person had and awful disrespectful attitude
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
3 Inspections plus yours and I have over 25 items still on my punch list
- Gene V.
- Verified HomeBuyer
- November 23, 2021
- Montgomery, TX
I don't think our home should have been sold in its current state. All of the initial responders to our problems are gone, we are getting a slow response to repairs and the home is incomplete.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Highland Homes - Poor service.
- Anonymous
- Verified HomeBuyer
- December 02, 2020
- Celina, TX
Poor service. Poor workmanship. Not a pleasant experience.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Review
- Anonymous
- Verified HomeBuyer
- September 28, 2020
- Celina, TX
Overall I am happy with my Highland Home. However, the whole process of building the home was disappointing and unorganized. There were several things in the house that were installed wrong and took a lot of effort and time to get fixed. I realized this was an imperfect process but the amount of issues that arose throughout the build (which usually were caught by my dad who is an architect and not the contractor) made me feel like I was getting taken advantage of. As this is my first home, I was extremely excited to get my keys and officially be a homeowner! However, when I moved into my ...
Highland Homes responded:
Hi ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
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