Highland Homes Reviews

Poor acoustics in building construction.

The worker shortage has left Highland Homes, and other builders, with mediocre workers who just don't care. I do not blame Highland Homes, but we are left with shotty workmanship due to our countries inability to get back to work. We all suffer.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.

The house has several issues that needed to resolved after closing. Now 2 months after closing, and I’m still waiting on several issues to be corrected.

The overall materials used to build the home is good but really poor workmanship. Not so happy with the electrical planning & workmanship, kitchen cabinet install work, work around the yard that was supposed to be provided and some tile work.

The sales experience was wonderful with Todd. He made everything as smooth as possible and was very accommodating. Our build experience, however, was stressful many times, Our first contractor, John, was very nice and professional but there were many hangups in what we asked for vs. what we got, mainly with countertops and my daughter's closet. We were given a new contractor. Garrett, to date, has followed through on everything we asked of. Unfortunately, we've noticed so many oversights since we've moved in, so the quality workmanship, has left a bad taste in our mouth. The project was not completed by our closing date, so after move in, we still had workers in our home, There's been some items that have had to be repaired multiple times to meet our satisfaction. Again, nothing on Garrett....he's been very professional and courteous. We just feel like, for the price we paid, we should have received top notch service from the beginning to end. It definitely felt like like a rushed project. ... More

Highland Homes has a great sales team. We never had any questions unanswered. Though we liked our building manager, highland homes outsources all the work and lacks a quality team and building manager hardly does quality check, We ended up following on many things after closing ( from a minor thing such as front door weather strip to a leaked window replacement ) which is frustrating at times.

just be detailed on a particular home you want. The design, check every angle of your rooms, finishes, up & down, etc.

Make sure everything is 100% completed prior to close it’s not 2 months and items that should have been done before closing still isn’t . My banisters are still wet with paint and a lot of paint things wasn’t done that we pointed out. Now being in the home certain things with my layout is really irritating ex. Bathroom toilet room. I really wanted this to be my forever home

New house took 15 months to finish. you could say it's normal due to supply chain issue, but then some houses on same street/same builder got finished under 10 months, so not sure what to say. Issues started out from foundation phase, you need watch like a hawk on every step and ask to be corrected, if you dont live nearby, good luck! Not a single time you were contacted and updated about progress, you always had to ask. Lots of quality issues, but so far they were all medium to minor ones, so something you can live by. But no way it was pleasant experience.

I don't know how things are with other builders, but my experience with Highland Homes was okay. I loved working with my sales counselor, who is hands on, attentive to details, and responsive.

Take lots of pictures and document everything during pre-construction and construction, and especially during blue tape. monitor utility meters as soon as possible, just so your not blindsided 2 months later of a water leak that was never discovered. just goes to show, anything can happen. Started out as a second home made it harder to keep up with everything. Over all above average.

Don't move in until all issues are resolved!!

Need to improve on the overall finish inside the house and they need to work on the elevation of their homes. The elevation we chose looks very different than what was shown at the time of selection.

I love my new Highland Home!

Stay involved throughout the build and demand quality work. You will have less issues after you close. Pat in the office was spectacular. She was extremely helpful.

It seems like corners were cut when building my home. Nearly every had paint issues or flaws, my back door looks like it was used before. Some of the trim isn't completely against the wall or is cracking. The wood above my garage is already showing wear, my fence looks like it was done with the cheapest wood possible, and my garage floor already has pits and damage. I like the floor plan of my house, but the quality is definitely not there

We are disappointed with the house and wish that times were different so we could have bought from a different builder.

I purchased a speck home that was already designed. Color scheme chose was pretty. Disappointed in a lot of the workman ship in the home however.

Jack and Ken were responsive up until the day I received my keys. After that, I feel like their response to issues became little to non existent. There are things that need to be fixed or addressed. My disappointment grew after they passed over my keys. I submitted my warranty request and hadn’t heard anything regarding the request.

1 - Sales experience was great. 2 - Communication during the build process was poor and items that were discussed during sale did not happen during the build. Some of the problems were eventually solved but it was a struggle. 3 - The structural quality of the home is great but some of the finish work was poor (paint, cupboard paint, caulking, tile work, clogged drains)

Overall, the house is good from a construction standpoint. However, the painter did a TERRIBLE job, lots of missed spots. Even after pointing out several paint spot and areas of poorly done sheetrock during the final walkthrough, before being told those were “just cosmetic” and made to feel like we were being too picky about walls with giant areas of missing paint and noticeably uneven sheetrock. This is after they tried to sneak in a different countertop and tell me it was the same thing because they couldn’t find the one I ordered. (They did fix this after arguing with me and me calling management.) Also, the cleanup crew did not do a good job at all, with a noticeable layer of dust on the floor, and pencil markings all over the outside. ... More

Keep ose eyes on the building phase, the attention to detail is lacking. For instance: we were assured that the drywall installers used screws instead of nails. I personally saw them pound all the screws inime nails.. No one is keeping track of the vendor work as far as I can tell.

I would just make sure to details. After a month being in our home we noticed more faults. For example we have several cracked tile pieces, cocking missing, sheetrock mistakes. I was not completely happy with my buy if I would do it again I would pay way more attention to details.

I think the quality of materials and workmanship could be improved, especially for the price point. Also there were some pretty obvious issues that were not addressed until I said something, which makes me feel like they were hoping I wouldn’t notice so they wouldn’t have to redo it. There should be a standard of excellence from the builder that contractors understand and comply with or face some kind of consequence. I felt there were too many issues that needed addressing during the walk through and afterward. Because of the price of the home, I do wish higher quality materials would’ve been used such as paint, baseboards, flooring, and faucets. Overall I love my home but I definitely think there are things highland can improve. ... More