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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2820 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Highland Homes - Better designs then the competition.
- Eric U.
- Verified HomeBuyer
- December 13, 2020
- Kyle, TX
Better designs then the competition. They entertained some custom changes that other builders would not. However, the title work and finish was not finished completely. Disappointing for the price point. We still have a list of I Owe Yous from the builder months after moving in.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
so many building/ land issues
- Judd K.
- Verified HomeBuyer
- October 28, 2020
- Bulverde, TX
whew. here we go. We moved into a new build home by Highland Homes in August 2020 and have found so many issues with build quality of the home, as well as drainage issues on the land. Land/ Property: Drainage issue was brought up during construction in March/ April and was not assessed until we threatened to pull out of home purchase in August. This is still ongoing even through October 2020. Have had 2-3 development managers come out and discuss adjustments, a few fixes have been made to little or no avail, but it should have been discussed/ adjustments made to the property back when we ...
Highland Homes responded:
Hi Judd, Thank you for taking the time to leave us a detailed review as it better helps us to understand opportunities for improvement. I’m sorry to hear that this was your experience and after speaking with our team, I see that our Construction Manager has been working with you to address these concerns as well as help accommodate items that were due to a defect. The yard issue is 100% an event that originates uphill due to overwatering. Although this water is not puddling next to the home, the swale area is damp at times and we felt an obligation to install drains to try to resolve this issue. This has been an attempt to be able to guide drainage better and includes surface river rock & adding a 3rd drain ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Beautiful home, terrible workmanship
- Audrey T.
- Verified HomeBuyer
- September 01, 2020
- Spring, TX
We were really excited to move into our home but, it turned into a less than stellar experience as we realized that there were so many things, big and small, that appeared to be hastily done and poorly constructed. There are already cracks in the basedoards, rust in the sinks and bathtubs (which have never been used) and, the garage door came off of the hinges and very nearly crushed both of our vehicles. I could go on but again, beautiful home, terrible workmanship.
Highland Homes responded:
Hi ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Disappointed
- Anonymous
- Verified HomeBuyer
- July 28, 2020
- San Antonio, TX
Builder rushed to complete the house for closing and failed. Promise to fix discrepancies and two months in we are still dealing with the initial issues. Very disappointed for the amount of money we paid.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
highland homes build good homes but very expensive
- Ken H.
- Verified HomeBuyer
- December 12, 2018
- Rosharon, TX
Highland home is a nice quality home but after you close it takes too much time to get other repairs completed in a timely manner. When you do a walk through take your time you cannot catch everything. Need to do a better job in closing. when you close everything should be completed not incomplete.
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not Happy
- Jade M.
- Verified HomeBuyer
- May 17, 2024
- Van Alstyne, TX
This has been one of the worst home building experiences I’ve ever had or heard of. Nothing but issues all around and it’s taking weeks to get resolutions. When one thing is fixed, something else comes up. I don’t understand how this company is rated “high” when I’ve had nothing but problems. Home was poorly crafted and rushed to be completed.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
New Highland Home Review
- Anonymous
- Verified HomeBuyer
- May 11, 2024
- Leander, TX
We were excited to build a new home. But when we moved in, there were several items that were not completed. The house was not cleaned at all except for the carpets which had mud stains. They should have not been stained by workers. We had to clean the garage, which was filthy, and the attic was supposed to be straightened but not done. We pointed out that there was paint on the floor but that was not cleaned moving into the house. We had to do all that work that should have been done before we moved. The driveway was covered in oil paint from the house next door. The workers should ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Was hoping for a better product for the price...
- Anton B.
- Verified HomeBuyer
- January 02, 2024
- Denison, TX
We had heard only good things about Highland, so we were excited about our new home purchase. However, we've had nothing but issues with the house since closing. We've had at least 6 work orders for repairs on items that were not installed correctly, already broken, or just plain shoddy craftsmanship. Flooring that's come apart, cracked tile and leaking in the showers, carpet that is not nailed down and is exposing wood underneath, dishwasher with no proper padding or insulation, uneven walls and baseboards throughout, bent air vents, broken window latches, uneven flooring with lumps ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Too many issues not built for durability
- Ravi V.
- Verified HomeBuyer
- January 02, 2024
- Georgetown, TX
Too many issues not built for durability. Lots of issues with sheet rock finish, trim finish, leve 1 quartz had finish issues, door handles keeps poping out, concrete finish is sub par. Overall thry just using the brand and contractors they used to built homes is not doing good job
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Good until closing and issues before moving in
- Bhagyashree H.
- Verified HomeBuyer
- December 28, 2023
- Little Elm, TX
It was really great experience working with sales team while building my home. They were very cooperative throughout the process. Though there were minor issues closing done with the trust to complete rest within couple of weeks or so. But its almost 2 months and i have to chase down builder to get things done. I did not move in until 1.5 months post closing and already seen wood flooring sliding, cabinets paint rushed, bay window sitting area having no support so cracking, garage entry door making noise etc and broken window nets from day 1. Have had new build homes from Landon and Megatel ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
STAY AWAY
- Anonymous
- Verified HomeBuyer
- November 15, 2023
- Waxahachie, TX
STAY AWAY!!!! Terrible quality and items will not be completed with warranty.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Awful
- Kerry D.
- Verified HomeBuyer
- January 27, 2023
- Montgomery, TX
It wasn’t a pleasant experience we were told constantly about the highland touch we came every 2 weeks to see progress and any issues. We sent pictures emails alot of issues weren’t addressed properly. When we closed we still had several issues and we were told they’d be taken care of 4 months later still all issues not resolved we were the last house painted by the crew that was fired. In the last 4 months we have had a multitude of contractors in and out of our home ( if they show up ) Still going through issues. Beware the promises of the highland touch, I take reviews very seriously and ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Love the house, not the workmanship
- Corey B.
- Verified HomeBuyer
- January 10, 2023
- San Antonio, TX
This is the first home we have ever built. The process was less stressful than others warned us it would be. Highland Homes finished the house ahead of schedule, however not everything was complete. After walking through the house with the construction manager, we had developed a list of issues that needed to be finished. The construction manager signed a contract to have the issues completed within 14 days. It has now been 7 weeks and only half the original list is complete and we have made a completely new list of issues we have noticed. We were also told in writing we would have ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Completely Awful Experience
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Celina, TX
From the job site constantly looking like a landfill and there never being less than a dozen empty beer bottles and / or cans inside the house alone to the shoddy workmanship of every facet of the construction of the home and Construction Managers being forced to close on homes that are not even ready, this has been one of the worst experiences of our life. We have been in our home for 2 months and we’re still trying to get the original punch list items completed. The longer we live in the house, the more things wrong we find. Every contractor sent out to repair something damages at least 2 ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Highland Homes - Our closing date was pushed by a month.
- Anonymous
- Verified HomeBuyer
- August 11, 2022
- McKinney, TX
Our closing date was pushed by a month. When we moved in, there were tons of items that needed to be fixed. It's been almost 2 months we have moved in and there is always something to fix.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Big promises, little follow-through
- Justin W.
- Verified HomeBuyer
- August 04, 2022
- San Antonio, TX
Very difficult process working with Highland. Both closing and builder repairs have been a bad experience - based largely on promises from Highland that they inevitably break (sometimes almost immediately). Setting up closing went well, but the morning of closing I was told the home wasn’t actually finished. I should have seen this big red flag. I went back and forth for a few hours trying to get them to delay the closing for their failure to complete the home on time - but I was promised that everything would be completed within 48 hours of closing. Based on the relatively short list of ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Poor workmanship and materials
- Anonymous
- Verified HomeBuyer
- January 27, 2022
- Katy, TX
Closed the house with a lot of defects. They promised to fix but take them forever.
Highland Homes responded:
Hello – Thank you for your review and I am sorry to hear that this was your experience after moving into your new home. Our onsite construction team has attempted to contact you several times to address your concerns, and are waiting to hear back from you. Please reach out to them to schedule an appointment so we can resolve your areas of concern. Thank you for being a Highland Homeowner! ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
Highland Homes - Adam was very good and helpful during buying process.
- Priyal P.
- Verified HomeBuyer
- January 27, 2022
- Manvel, TX
Adam was very good and helpful during buying process. We loved the location of house, however, finishing and detailing is not good. We bought a house in end of October and they installed wrong bathroom wall tiles. Zack has been helping for construction management. We tole him that this is not the tile that we ordered. After that we did follow up 4 to 5 times and every time he would say he would find out and then never got back to us. We still don’t have correct tile in our master bathroom for which we already paid. Our one of bathroom cabinet is still needs to be changed.
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
They don’t care about you or their craftsmanship
- Morgan A.
- Verified HomeBuyer
- November 19, 2021
- Kyle, TX
I’ll start with the good. Ethan, the sales manager was awesome. He seemed to care, took the time to answer questions and even sent us updated pictures. Hank, the loan officer was very helpful and informative and answered all of our questions. Now for the bad. We had 3 different construction mangers. So things were missed every time there was a change in personnel. There is such a lack of communication. Tradesmen just show up unannounced and whenever they want. The affidavit when we moved in was “to take only two weeks” is still not done 4 months later. We still don’t have the official ...
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
The "Workers" want to build a house quickly and get on to the next so they get paid
- Sherry L.
- Verified HomeBuyer
- November 19, 2021
- Montgomery, TX
I do not know if I have enough room. 1. Fireplace was not put in correctly and whoever put it in bent some things so it looked like it was in correctly. 2. Tile is cracked and covered up with paint to look as if not cracked. 3. Side of house was not finished and had a hole in it (we had to fix it) 4 We paid for an extended patio (16,000$) and they did not brick in the back! It looks so cheap it is embarrassing to have people over. 5. Light fixture in entrance looked like the one we ordered but it was a much smaller version and have yet to get the one we ordered (was this done on purpose ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Highland Homes - to resolve issues it take a decade.
- Salim A.
- Verified HomeBuyer
- October 26, 2021
- Richmond, TX
to resolve issues it take a decade.. i have bought my home in July.. and still there are things that needs to be completed. the labor used is not very good by this company. they are not very detail oriented.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Look
- Fidelmar V.
- Verified HomeBuyer
- October 19, 2021
- Conroe, TX
This is my first time with highlands and I am very disappointed on the amount of issues I am having with a NEW home. Feels like a used home.
Highland Homes responded:
Hi ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Issues with electrical components
- Otto M.
- Verified HomeBuyer
- August 10, 2021
- Forney, TX
Since moving in, I have had issues with electrical components such as the dryer outlet and breakers. I have submitted multiple requests to apply my warranty on these issues, but I have not received assistance. This has not been an enjoyable experience.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Pre close out punch list has to this day still not been completed.
- Michael M.
- Verified HomeBuyer
- April 04, 2021
- San Antonio, TX
Do not close without having your punch list addressed and completed. I was trusting that the punch list items would be addressed in a timely manner after closing and that was far from the case. I have emailed Highland Homes and have received no response to my issues. I am at the point where I am willing to pay out of pocket to fix my new home, Sad state of affairs.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Overprice and wrong details about the square footage on the homes living space. Misinformation to the buyer.
- Martha M.
- Verified HomeBuyer
- March 09, 2021
- San Antonio, TX
Do not purchase a home without the actual homebuyer approving the overall process and closing.
Highland Homes responded:
Hi Martha, I appreciate you reaching out to us! After speaking with our team, I am glad to hear that we are in the process of working with you to address and resolve any of the concerns that you have had. If you have any additional questions or concerns, please continue to reach out to our Warranty team and thank you for being a Highland Homeowner! ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
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