Highland Homes Reviews

The Pecan Square Highland Homes team was excellent!

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company.

We have had many many problems with our new home, which include Quality control with workmanship and several warranty issues, including the AC. Our AC shut down after only 6 weeks and the company we are required to use made it extremely difficult to schedule service. They also will not allow us to lower our thermostat below 72, which we were never told would be an issue when purchasing the house. Upstairs rooms don't cool properly because of mistakes made during installation and the AC company refused to come out to fix for a whole month because it wasn't an emergency. We have a roach issue in the house, despite paying our own pest control to come out 3 times in 8 weeks. We have never had this issue in the past. These are baby roaches also, which does not result from construction in the surrounding areas. This means there is an issue in the home. We were mislead upon expressing interest in the home and told that the lot size was 2000 sq ft larger than it actually is. We expressed that this was important to us and were still mislead with an inflated size estimate twice. Granite in the kitchen is chipped but chip was concealed with amber colored resin. Our backyard floods with water whenever it rains for a few minutes, which worries me when it comes to future heavy rainfall. The construction manager John has been extremely nice and helpful where he can be but I know he can only help so much. I feel the house we moved into was not the luxury home that was advertised to us and its very disappointing. ... More

Highland builds an exceptional home and they stand behind it. From the moment we chose our home to the present, Highland and our builder Blake have been very responsive to our questions, very quick to resolve any issue or concern we’ve had. We are thrilled with our home and our neighborhood.

Our home has exceeded our expectations! From the friendly and dependable staff to the beautiful quality of our home, we have had a great experience with Highland Homes!

Highland homes was the easiest home purchase we have ever made. Incredible Sales Team and Chase the Builder, FANTASTIC!

Overall, my experience was good. I decided to use an outside vendor for one of my walls to add collapsible doors and I wasn't able to install the doors before I closed, which would have been helpful for me as I had to pay to demo a brick wall which was 3-4K.

My home is simply beautiful !!

Great workmanship. Everyone that we worked with to purchase our Highland Home was very professional and helpful.

As a first time homeowner, who decided to build, Highland Homes made the process simple and frustration-free. I am so glad to have a quality home.

Good area and neighborhood

Admittedly, I found my home when it was mostly built. But Highland Homes (and Highland Home Loans) were extremely easy to work with. They answered all my questions, and produced a high quality home that I will be proud of for years to come.

A great company to build a home with. Sales and warranty manager is great.

The Sales Person was a 9/10 from first impression to follow through on the zillion change orders we had was impressive. Consistent and Clear communication as well. Very pleased with our experience from that department. Construction Mgr was very friendly, accommodating on different fronts and solid communicator. Frustrations: Construction Mgr was changed after the first Pre-Con Meeting thus creating a lag in construction time for start. This put the project back 4-6 weeks which was trying for the Construction Team and stressful for us. We felt our Mgr had too many projects going at once and many things were missed, not supervised, and incomplete thus requiring numerous meetings and 're-dos'. I feel the quality of the home would be more than we received if Mgr had more time to walk our home more consistently and do QA inspections on his Teams. although we had struggles at times, I enjoyed the working relationship with the MGR and feel the MGR's priorities to make us happy are appropriate. I would consider Highland again. ... More

Would recommend as a builder to friends and family

The quality of the home is overall very good. We do have a few concerns: very small and shallow bathroom drawers; cupboard doors don't have soft-close; no garbage/recycle spaces included in kitchen cabinetry; very bottom kitchen cabinetry difficult to access--pull out drawers would be helpful. Highland folks we have connected with have been prompt, courteous and helpful.

Excellent and attractive construction; top of the line appliances and A/C equipment. Smart Home construction.

I could not begin to tell you how elated we are to have found the Highlands in Waxahachie. Kyle at the Model home was every bit of professional from day one. Watching the details of the home being built was remarkable with the craftsmanship that Highland uses. I highly recommend it, I am a mortgage broker and I see many builders come across my desk. But this one still above the rest, and that’s the reason I went with them.

Our construction manager, Ben, provided outstanding customer service from start to finish. This includes guidance on a number of upgrades that we considered, as well as, immediate repair and replacement of the very few items that were not quite right. Ben's expertise and good attitude throughout the process was greatly appreciated.

Very pleased with quality and workmanship of our home. They listen to what we needed to work for us. If they couldn’t do something they were great about trying to find an option or just said we couldn’t. They have come back and fixed items since moving in. Overall the response and professionalism is excellent.

Buying a home from Highland Homes was a great process! Brandan, Larry, and Amy were easy to work with and great at communicating with us along the way. We really appreciate all the hard work they did to make this an enjoyable experience! I definitely recommend Highland Homes!

Ginger was awesome walking us through the purchase of our home. Whenever we had questions, she always had the answer. Garrett did a great job building our home. His attention to detail and communication were excellent. Both Ginger and Garrett are valuable assets for Highland Homes.

Great company to work. Every part of the deal was a great and easy experience. Financing through Highland homes was the best thing we did

Awesome people and always available for any questions and needs you need on your home building process

Love the finish and details. Beautiful home inside and out.