Highland Homes Reviews

Sellers provided false information along the process and would not honor their word despite have pictures, emails and texts to prove what they said. It is almost impossible to contact people local and at corporate to have issues addressed.

The more time I spend here the more issues I find with the home. It is quite obvious that the builders go as fast as possible without attention to detail, resulting in imperfections throughout the home. One issue for example is that I find dried up paint on the carpet or flooring throughout the entire home. I have been slowly trying to fix this but it's an issue that shouldn't be there in the first place.

The house is beautiful but I've got tons of documentation that shows what looks like a house that was rushed and unfinished. There's holes in the mortar of the brick, plumbing fixtures falling out of the wall, above my cabinetry there's wood and screws and plastic tossed everywhere, my lights didn't work in the front of my home, I had to recalibrate my HVAC unit because it wasn't installed properly (per the tech's input), I had an entire sprinkler sector in the front not working at all, I've had holes in walls where plumbing runs into the wall, my wood floor vinyl started peeling up, I've had one door knob fall off completely off the door, and the majority of the door knobs came loose 1 month after moving in. I want to say good things but with so many issues with a brand new home it makes me wonder if there's proper quality assurance being done. Overall disappointed with how we received the house and I have concerns about how long this house will stand if these minor things were overlooked. ... More

Pandemic quality. Beware don’t be tricked by quality of model home. You will not get model home quality. I call my home the crooked home, walls crooked, baseboards crooked, cabinet drawers chipped and off track, carpet not secure to floor, counters severely scratched, driveway severely stained with paint and gunk, just to name a few. Totally disappointing.

I have been in my new home for 2 months and there are still MANY repairs that need to be made that were not done before we closed. But since we are in the home now, they are "warranty" issues. I did not have a working oven for a month because they electricity wasn't connected. I have had a mason come out 3 different times and I still have a hole in the wall outside. I have tiling, cabinet, sheetrock, and paint issues. There are walls that I'm sure are supposed to line up, that don't. I don't know how many appointments I have had for trades to come here to make repairs and there is very little that has changed. I work from home. To have people in and out of your home making noises disrupts my work. I went to 3 different Highland Models just to see how they look in comparison to my home and it just made me angry. They don't care about the owners once they are in the home. They are off to sell the next house. If we didn't constantly reach out, I honestly don't think anything would get done. I even had one of the trades tell me my complaint about a wall switch was petty when they came to make the repair. Needless to say, it didn't get done. I could seriously go on, but I feel like its pointless. It is really exhausting. I would NOT recommend Highland Homes to anyone. As soon as you ask about making a change to something since they have so much to do, they are quick to tell you it wont be covered by warranty. I know they had a good reputation at one time but I think those times have passed. ... More

Moved in my house April 28th there were still a few issues that had been blue taped. I brought this to the builder attention and it was suppose to get repaired. It is now almost August and I have been given the run around. I have contacted the builder multiple times who tells me he will reach out to the flooring company and call me back and then I never hear from him. The flooring company calls and gives me the run around and now I’m stuck with a chipped tile that was that was suppose to be repaired. My bricks and mortar are starting to crack and chip. My baseboards shred super easily I think the material used is cheap. My house is so beautiful but there are some issues that I have had in the process. ... More

Too many issues to write about. We definitely wouldn’t choose Highland Homes again.

Cabinet person had and awful disrespectful attitude

I don't think our home should have been sold in its current state. All of the initial responders to our problems are gone, we are getting a slow response to repairs and the home is incomplete.

Poor service. Poor workmanship. Not a pleasant experience.

Overall I am happy with my Highland Home. However, the whole process of building the home was disappointing and unorganized. There were several things in the house that were installed wrong and took a lot of effort and time to get fixed. I realized this was an imperfect process but the amount of issues that arose throughout the build (which usually were caught by my dad who is an architect and not the contractor) made me feel like I was getting taken advantage of. As this is my first home, I was extremely excited to get my keys and officially be a homeowner! However, when I moved into my home, someone had locked my thermostat at 80 which was not fun moving in the middle of July in Texas. Since my contractor was out of the office, my thermostat remained locked for days. Again, I was left feeling under valued. I will say, Tracy, from the sales office completely made my experience. She made my first home buying experience special and made me feel valued for my business. She was actually the one who came to the rescue when my thermostat was locked. She went above and beyond and was taking on roles that were not hers...she is fantastic! ... More

From start to finish, there was nothing that could go right for our build. From permitting issues for the the Sri way to having to redesign the driveway. Our 3rd party inspector found several issues with the proper installation of all the anchor bolts throughout the entire frame. All the bathroom cabinets and kitchen cabinets were heavily damaged BUT were still installed. Our building construction manager was informed about the cabinets but was told by the cabinet company they they would not be replaced only repaired. At this point I went to highland homes social media page and expressed my disappointment with the cabinets and the refusal to have them replaced. At the point I got a phone call from highlands regional manager who wanted to meet in person at the home to see the damages. He then expressed his apologies and said that was not to “Highland standard “ he made a call and the very next day all the cabinets were replaced with new undamaged cabinets. By this time we had Laos faith and trust in our building manager and his crews so we decided to show up unannounced to do walk throughs and this is when we found that all the paint and finish work was not up to “Highland standard “. The texture on the walls didn’t match and had to be done 3 time before it finally matched. Master bathroom tiles are loosing grout and the shoulder leaks. The bathroom window leaked for almost 2 weeks before it was resealed. We have grout in kitchen backsplash that is now cracking and separating. And now we noticed that anytime the furnace or ac is on, all the lights in the home flicker constantly.. so here goes another work order and letting more people into my home .. never ending bad dream.... ... More

since Highland is moving out of this community least care was taken to the customers. Construction manager feels customers are slaves for him. How many times we need to follow up to get the issues resolved. We bought a brand new home so that , there no issues and we are good at least for 2 years. Till date in last 45 days, i had issues with my Air conditioner and roof. I don't know what all are pending. Had faith in highland homes till i bought this home. But now its a question mark.

I was excited to move into my new Highland home, but I had some bad experience after I moved in. I had electrical issues the first week I moved in. My gas stove, most of my outlets and garbage disposal stop working. I also had plumbing issues. I took a bath in my stand alone bath and when I emptied the water out it all went into my shower pan almost causing a big flood of zooer water in my master bath. My toilet also got clog. The same occured my daughters bathroom. For two days I did not have access to both bathrooms. Thank goodness I have a third bathroom. I was disappointed that my first two weeks turned out this way in my new home. The builder over my home project has not been to great with my concerns. ... More

In less than a month after moving in some items failed working and even after reporting to the warranty manager no body came to fix it. Highlands needs to improve on how to handle their customers complains.

Going into buying a home, we were thrilled to choose Highland Homes. After the process we have gone through I would not recommend to anyone based on quality of workmanship and repetitive issues with work being incomplete or done poorly. Overall a very poor experience.

Closed on home with laundry list of items to be completed 60 plus days in home and still not completed nor a timeline to be completed.

Frustrating process with the building of our house.The lack of supervision during the construction stage generated unnecessary repairs and too many follow up actions after the closing.

We had to constantly point-out quality concerns and errors made by subcontractors during construction. Highland Homes agreed to fix everything, but we’re still waiting for some items that were on our closing affidavit to be completed from 2-months ago. This is our second home with Highland. I would not build another home with them.

First off, the sales Experience was TERRIBLE. I was all about what they couldn't do, and there was ZERO follow-through after close from my sales "professional". Secondly, Highland was NOT ready to close on this house when promised. There were so many issues at the time trying to close, many defects, cosmetic issues and functional problems. It took 17 months to complete the build (it was NOT delayed by supply chain), and we had to find other living arrangements during that time. Just simple things like cleaning the yard after close from construction debris was a chore and hard task for the builder after many complaint attempts. Painter's work was the worst I've seen in several houses. There was little follow-up on items that were mentioned, and several re-mentions and attempts had to be done to get things complete. The subs completing the house were clearly very underqualified to perform their tasks. It was really a sad experience all around. ... More

The craftsmanship and attention to detail is severely lacking, heavily impacting the final outcome. Just because a home is livable it doesn't mean the buyer should be forced to accept lippage in the tile, bulging walls, inconsistent masonry, and questionable framing, amongst other things, like we were.

While we are happy with our purchase, there were many issues that will prevent me from recommending Highland Homes. The experience I had heard about from various people that have built homes before, was not one that I can say I have had. My situation is unique in that we relocated from NJ and purchased not one but two homes with Highland. Responses I received from home office were unacceptable and that is when I actually got a response at all. I have some instances where I have not received so much as an acknowledgment on my concerns. I also do not like dealing with a company that finds it necessary to bad mouth competitors when Highland, from what I hear is a very well known and reputable company. There should be no need to disparage competition in my opinion. I welcome the opportunity to discuss my review further. ... More

I had a very bad experience with Highland Homes. I moved in to new built house and on day one, water leakage issues in two bathrooms and one bathroom is clogged with water. Drywall are very uneven. I trusted Highland Homes for Quality and didn't do any inspection before moving to the home, but later realized, it was a mistake. I started realizing the construction quality is really bad. I hope that will realize and do a self inspection before handing over the home to the buyer.

The house was not completed before closing and it was frustrated to ask them to come back the house for fixing stuff. My builder manager is bad at responding and following up with us about when stuff will be fixed or done. The dishwasher got fixed by them at least 3 time but still had not worked until we called the manufacturer people. The living room does not have the outlet behind the TV where we need the most, but the 4 bedrooms have it all The area in front of garage door is too dark and we dont have a light there. My friend’s house is exactly the same house plan with us but she has the light there without any asking or upgrading . Her builder did a lot of extra thing for her that he think they are necessary for the house. I think it is depend on who is your builder person that is responsible for the house. Overall I am not happy about the house and dont want to call them anymore so I just leave it like it is or fix it myself ... More

Not satisfied with the building process. Was always kept in the dark even with repeated requests. Identified issues before closing and was promised will be done in the next few weeks. It's has been almost 4 months, still long way to go.