Highland Homes Reviews

WE PURCHASED IN SANDBROCK RANCH. WE HAVE HAD WEEKLY ISSUES WITH THE HOUSE. THE ON GOING ISSUE IS AN ELECTRICAL PROBLEM . ITS NOT JUST US, ITS NUMEROUS HIGHLAND HOMEOWNERS IN SANDBROCK WITH THE SAME ISSUE. WE HAVE BEEN TOLD THAT THE BREAKERS TRIP BECAUSE THE CODES ARE STRIC, BUT OTHER BUILDERS ARE NOT HAVING THE SAME ISSUES

While our Highland Home looks nice from the outside, it has been one frustration after another assuming ownership of this house. From failed promises to install a barrier wall that resulted in a vandal driving through our front yard (in a gated community, no less) resulting in hundreds of dollars of additional watering fees due to re-sodding, to HVAC duct work coming apart in the attic, to many other small to large issues, this has not been the experience described to us as we selected this builder and community. Perhaps ours is a unique case, but it doesn't feel that way when we speak to others in our neighborhood. Disappointing, because we were looking forward to moving into this house and it has been anything but enjoyable. ... More

Had to have brick removed and redone. The mail did not get delivered to community mails boxes for a month. The internet and fiber optic did not work until a month after we moved in. The caulking in house is already cracking & the corners of many rooms are cracking. I come home the other day with a giant hole in my front yard with no warning so i had no idea it was going to take place and was told they needed to run stuff (Electric) for the other part of development. No one told me that my front yard was the right of easement i guess we are supposed to know this.m It has been 5 days and counting with a hole in my front yard. I am the corner house and 2 months into living in my new home the handicap ramp is still just dirt and have been told many times it is scheduled but still nothing. ... More

For the price paid, the builder should hire painters and workers who will pay more attention to details. The materials put into the home are great, but the way in which it was thrown together is a hug disappointment. Even after the initial and final walk they, you mark and it seems the workers shake their head as though they will correct the issues and I can back to find the same things undone.

We recently moved to a brand new valuable home with excitement but turned out to be a miserable life living inside the house from day 1. We are seeing many mice inside the brand new home from day 1. I wish Highland homes should have informed me regarding mice issue in the subdivision to give me a choice to consider to by a house or look somewhere else. If I was informed by Highland homes prior to buying a house regarding mice concern in the subdivision then I would have consider not to by this particular house but look for a house in different area. I hope someone from Highland homes will contact me to resolve this major issue. ... More

How common is Jonathan for a name? Prior construction supervisor normalizes and minimizes complaints, (chipped bricks/defaced bricks are normal, there are plenty of leftover bricks, sub-contractors should have installed those "perfect ones", "normal for stairs to squeak" inspite of adding more screws on stair steps, guy who supposedly repaired the squeaks would pass for principal danseur as he carefully descended down the stairs to minimize the squeaks, he is a little bit stocky with matching attitude lol, he could only blame the framer for the squeaks, uneven wood stain application, rough door jams, uneven flashing, uneven sodding, construction manager does not check work of individual sub-contractors, how do you miss a window on the third bathroom (upstairs). Blame game among subcontractors, lackluster painting subcontractors (a lot smudge bricks that needed to be changed after closing. Construction manager prohibited use of flashlights to check on imperfections during walk throughs. buyer should be offered to upgrade sidings to brick or stucco instead of hardies, builder should have flexibility regarding orientation, right swing or left swing, driveway ended up directly across the opposite driveway. all showers areas should be recessed. there was a rush to close on a house despite multiplicity of items that needed to be done, closing was done and no window in the bathroom, how? Construction supervisor asked for 5 stars lol, his efforts are not worth for 5 stars, at the same he brags about his texas A&M school, and he got "promoted" or just transferred, woooow. don't worry this will not go online to make him famous. Same plan, same builder, different prices in different communities, different level of standard features in each community should be conveyed to multiple layers of subcontractors. building the same plan in the same community, different placement of vents/exhaust, not sure if the architect/engineer drew it differently lol, some items needed to be discussed during pre-construction meeting. so much inconvenience imposed on the buyer waiting for repairmen, are you gonna give me a pergola, epoxy garage floor, skylight or hotel stay for free while repair work is being done? ... More

Construction quality is not up to the mark. Not sure if they actually do those quality checks they say they so. You find several problems after their quality check. There were several items being worked on even after closing and have several issues still bein worked on which were reported. It also seems they treat customers differently, some get good attention and some don't. Cleanliness is not their thing... They feel some dirty items are ok when they hand over the home. They own lender company will put you on a higher interest rate even when you give counter offer you received from others. In my case the difference was 1 full percentage. They know you will still close with them for the 'incentive' and easiness of the process as they want you of delays if you go with other lender. ... More

I am writing to you as a very concerned homebuyer. We recently built a house in Jordan Ranch with Highland Homes. While we expected the home buying process to be difficult, we have had quite an unpleasant experience with Highland Homes. From the get-go, there has been significant miscommunication and quality control issues. There have been many emails sent to our salesperson, our contractor and our project manager regarding issues, most recently being the unfinished nature of the house even after closing. There were multiple issues that were to be resolved before closing but were not. All of them are in writing, either through text message or email. These examples can be provided if necessary. We were assured at closing that these items would be completed the following week as we had let our salesperson and contractor know that we would be moving in approximately 2 weeks from signing our closing documents. The following week came, and the items were not completed. The next week came, and even after reminding everyone that we would be moving in later that week, the items were still not completed. We have now been here for about 4 weeks and the items have not all been completed, and we are finding more problems around the house - door knobs not being tightened appropriately and falling off, paint splatter, light bulb covers falling from the ceiling are just to name a few. My wife is at the end of her pregnancy and instead of being able to unpack our boxes and get the house ready for the baby, she is babysitting tradesmen and cleaning up after them as they come and go. She stayed home for the whole day on Friday 6/7, 6/14, and 6/21. We have to put a hard stop on anymore major repairs on the house because we need to get the house prepared for the baby. This was discussed with our contractor. On Saturday 6/8, painters were supposed to arrive at 7am and finish their job. I woke up and waited for them. No one showed up, and we were not notified until 9-10am. Things happen but this is the most recent incident of disrespect for our time and frankly this has happened way too much. I then had to stay at home for multiple hours on Sunday 6/9 while the painter came to complete his work. I am extremely tired and frustrated with the poor communication, the lack of professionalism, and lack of attention to detail with our housing project. I do appreciate Chuck coming to our house on Thursday 6/6 to evaluate our concerns. But the fact that everything was not finished on Friday and the painters did not show up the following day are just icing on the cake. Because of the cost of our time, the inability to unpack our things, the lack of professionalism, and poor communication, I would like to be reimbursed by Highland Homes. With everything that has gone on throughout the build and most recently, I think that 2 months’ worth of mortgage payments is fair. I do not believe this is asking too much and am happy to chat about it further. At this time, I cannot recommend Highland Homes as a builder to anyone that inquires. Our house cost us over $725,000, but I do not feel that the craftsmanship, communication, and professionalism was up to the standards that Highland Homes claims to deliver. Thank you for reading this message and evaluating our situation. ... More

Craftsmanship is poor. Quality of build is poor. Contractors are sloppy, framing not straight or flush and bowed requiring heavy warranty work. Walls not fully painted even after final walk through. Flooring scratched. Highland homes full of excuses; example two cabinet drawers touch when fully opened and the response provided was “both drawers shouldn’t be open together”. Unacceptable excuses to get the job completed correctly.

The experience overall was very stressful, and it didn’t need to be. There was a lack of communication; questions never answered, problems not addressed in a timely fashion that would have saved Highland time and money, and would have given us an enjoyable experience. The quality of materials used and craftsmanship of the installation of the materials was mostly poor. Very disappointing in such careless, lack of pride for their trade and other trades. Most tradesmen didn’t know their craft. Nor did they respect the home of the future buyer or us the buyer. An example would be wood trim and cabinetry warped, still finding counter top dings (that is now not covered in warranty), uneven walls, and not all the warped wood was removed and replaced. I would tell a new buyer to document everything, take lots of pictures, hire your own inspector before close and before your year is up while you are still in warranty. Going forward it is questionable if I would buy a highland home. Maybe…with the right building team. ... More

Very unsatisfied with the responsiveness of our contractor at Veramendi location. Many of the same issues were brought up multiple times with clear communication on our end regarding quality of workmanship and incomplete work. The contractor would make excuses and often times would not even be aware that the various tradesmen never showed up to complete work. Disappointed to see on our final walkthrough that several of these issues still remained unresolved. Weeks after moving in we are still trying to complete the list and take time off from our busy schedules to be available for the work to be completed or re-done correctly. Frustrating. ... More

I will leave it very short and simple. If Highland really cares, they will reach out to me for details. It is a VERY GOOD thing they had a pandemic to blame for each and every failure that came to pass on this build. In my opinion, it is only about making money for them with no care to the buyer and it is built into the contract to ensure that. If you chose to buy from Highland, invest in personal lubricant stock first.

I closed and moved in before all items on the punch out list were completed and responsiveness to my issues took a very long time to coordinate and finish.

House was to be completed in September 21, it was “finished” in January 22 to Highlands standards at which time they gave us the option of moving in or forfeiting the money we had put down and paid for upgrades and losing the property. So many things were still not done correctly but we moved in with the promise they would be fixed timely and to our satisfaction. Five months later, they haven’t fixed more than half the issues and haven’t responded to our communication attempts. Would definitely not recommend to anyone.

Based on a previous Highland Home we owned we sought out their homes as we felt they were a reputable builder and they stood for quality. They have been responsive to replacing items damaged or broken since we moved in but overall it hasn't been a pleasant experience. During our pre closing walk throughs we pointed out damage to trim, lack of finish quality, fact that sandpaper had not been used on trim board, gaps between trim and flooring as well as the overall finish paint quality on painted cabinets and doors. Minimal effort was put into making it right and it was as if this was just the way it is, take it or leave it. Ultimately we took it as it was the location we wanted and the homes were selling quick. After moving in we hired a private painting crew to repaint the doors and trim to a more satisfactory condition spending another $9500 on trim paint repairs alone. ... More

We specifically told the Highland Home Representatives, unlike others we were in no rush for the home but rather wanted quality work and material used in the process verses speed in trying to move into the home. What we got was very poor quality work that required us to bring in a third party inspector and maintain a detailed list of issues that required no less than four internal inspections by us and continueing to maintain and demand the list be addressed in order to get through the buying process. You have zero quality control in your process and only look to push the home out in hopes of the naive buyer just taking the home. A perfect example was that we were told to come do a final orientation/inspection only to find that insulation was missing throughout the ceiling and so many other deficiencies that I had to call the Highland representative to ask her to come to the home so I could show her the pages of quality issues with home that they were pushing us to close on. It was also very clear that steps were performed out of place, which caused additional delays and costs to your companies. Blame it on the sub's is a common statement, yet these subs were hired by your company and no-one validated or inspected their work. Only because our insistence, did these issues get addressed. This required me to assign one of my employees to site in the home and ensure that the issues were validated as completed, given the lack of confidence at this point in the building process. Keep in mind, I made it clear we wanted a quality product and was willing to except delays (given we were in the middle of the Pandemic), yet we were pushed to accept a sub-par home for half a million dollars. We finally got things done correctly but it required way to much effort on our part in the building process, and surely would not lead us to recommend your company to any others. Your company lacks defined processes and a real quality control system. I own a company that does work for the Government, and use a detailed quality control system on the services we provide. Your company desperately needs a formal Quality Control Process, that is outside that of the superintendent, who appears to be overwhelmed. My hope is that you gain some insight into your process with real feedback, but I believe you will just continue your existing ways, which can only survive in times when competition does not really exist. You need a real Quality Control System that tracks and reports on all work performed. Good Luck ... More

After owning a Highland home ten years ago and having an incredible experience, we were excited to build another Highland after moving back to Texas. Unfortunately we encountered a nightmare with being assigned multiple builders, mistake upon mistake with workmanship and materials, and having to get upper management involved to actually get our build finished. I know it’s a tough market now, but I would not buy a Highland home again.

Poor paint quality, poor trim work, poor wall texture, bad cabinets. Moved in after 15 month wait, and still incomplete. It's a beautiful plan and a very nice area. Just, quality, from a highly expensive builder. Expectations are low.

-Lack of updates/ inaccurate and incorrect updates throughout the entire home building experience. -Constant follow-ups to inform the builder of the inaccuracies provided. -Treated disrespectfully and blown off. -Pointed out several issues prior to move-in that I was assured would be taken care of. (They weren’t when I moved in and I received no communications. I had to escalate and inform the necessary individuals of what the issues were and escalations continue.) -Issues with the AC leaking and a Gas Leak happened during first few weeks of move in. -Continued issues outstanding to date and the amount of follow-up/time spent on issues that should have been done correctly is mind boggling. -Many individuals within the same neighborhood have the same exact experiences and concerns -Horrible workmanship with no one double checking that things were done correctly. -Issues included on inspection report prior to move -in weren’t taken care of before I moved in. These remain outstanding. -Continue to find items that have failed to be done correctly regularly. Face value, it is a beautiful home. However, when you do your due diligence you find that the workmanship and information you have been provided fails to be accurate. Be ready for a fight for what is right and many many hours of your personal time invested having to work through items that should have been done correctly the first time. ... More

Relocating from out of state meant we needed stronger and faster response on queries we had about the home, statuses, changes/modifications, etc. Buying process was difficult, too much confusion between Highlands (due to a lack of prompt communication), their chosen Title Company and our bank (a major credit union); this was quite a stressful situation on top of our relocation. Title company apparently made a last minute mistake on a closing doc, and we almost missed getting keys to the house on time. Literally had to sit in their offices until they corrected the issue, and they were close to closing for the day. Highlands takes the blame on that because they chose them to run Title; perhaps Highlands should look into a better title company. Moving in was rushed (lots of outstanding problems the day we took keys). Several warranty issues and “blue-tape items” persist even to this day, about 90 days after move-in. Highlands wouldn’t help with any repairs due to the winter storm. Ice Dam or other roofing issue caused interior leak on the house (60 days after moving in). Ice Dams could be caused by poor attic insulation, but despite this, Highlands won’t help or warranty the problem. Really poor experience given we just moved in here. I understand the severity of the winter storm, but we should not be experiencing ice dam problems or roofing issues 60 days after we took keys. Not acceptable. We intend on writing their corporate offices. For what we paid for the home, I definitely expect more. Almost 90 days living here and I still don’t have basic items (“paint kit”, etc) when buying a new home, and several issues are still outstanding warranty-wise. The one thing they did do well during construction was the additions we asked for. Those were well executed (water softener line, and other electrical). That said, it doesn’t make up for the rest of the experience we went through, and I can’t say my wife or I are happy with Highlands (quite upset overall actually). For being so well-reviewed and rated, we are perplexed. ... More

No internet. Asked them to come out to fix things wrong once I noticed things not right and they have ignored me once I closed. Yet they said contact us we are always here

I canceled contract with Lennar to go with Highland Homes and I regretted it! Sales person was very aggressive and all over. Wasn't even there for closing or call to see how everything went. Not attention to detail nor concern with my needs. Always pushing my concern or additional work to outside source that is clearly a conflict of interest. Home quality is not there, I paid additional cost to update my kitchen cabinets and let's say the workmanship is terrible. Landscaping work is terrible! Have ask them to repair and still no change after three months.

The home is beautiful and we love our lot. The actual experience has been really poor. From a list of items that still have not been addressed since move in (8/2/19), to $1500 water bills, to no mailbox keys for 6 weeks and misspelling of our last name on a "gift" from the builder. I would say that, if given the chance again we would not move forward with Highland Homes.

Paint is everywhere, cracked tiles in the bathroom that still haven't been fixed. Leaking water line that they haven't come back to fix either. Will not buy another home from them.

Be sure to summarize every communication in writing point by point after each meeting as to your understanding and have them respond their agreement. Their people appear to forget easily. Not all their contractors are the best. Don't rely on their inspectors. Hire your own. We did like the floorplan and the location but we came close to walking away from the contract a few times.