Highland Homes Reviews

First 2 weeks had good response as to items that need attention. The last 6 weeks response was good from contractors that Highland Homes contacted, but not from Highland Homes as to items that would be handled directly by Highland Homes.

Check every detail of the house before buying.....

Not off to a good start...

I paid the full price for the home, including all items that were supposed to be included in the price. However, many things were not installed, such as fans and lights. The fence planning was completely mishandled, and the retaining wall was either not built or left incomplete. Additionally, I found several issues with the AC, drainage, tiles, doors, and more. I'm very dissatisfied with the price, especially since it's over $100k higher than homes in other communities built by the same builder within Dallas city. I can no longer trust the statements made by the salesperson. Let me know if you'd like further adjustments! ... More

Well there were many excuses. Change of builders, weather, rushing/more time, etc. They literally built my garage in the wrong spot and then messed up the island. Luckily we caught the island in time to fix it. But I now have a garage that is not functioning the way I needed it to be. The tile for backsplash was awful. There are holes and missing paint throughout the house. Fixtures were the wrong color. The quality assurance didn’t happen. Literally no one walked the house and tried to fix anything before we showed up they just built it and let us move in. We had a leak in the bathroom the first week. Not sure if they thought they could do a crap job because we weren’t in town to watch their every move but they are having to pay for it now. And it’s super frustrating to be living in construction, when it was supposed to be completed. Thea was knowledgeable and responsive and if she didn’t know she tried to find out asap. ... More

This building experience has been by far the worst build I’ve been a part of. This is my third build and haven’t experienced anything quite like this. We are over two months in and are still having contractors in and out every few days. The windows have been by far the worst part of the build. We are still owed one window which does not properly latch and now allows cold air in. We had several items that were promised to be taken care of before we moved in which were not met. We were reluctant to sign since they had not been addressed. We were promised these would be resolved within two weeks. That wasn’t and still isn’t the case. We keep getting told it’s the window vendor that keeps falling short. I have repeatedly taken PTO from work to make time for the contractors coming in and out. At this point our realtor mentioned we should be getting some sort of compensation or upgrades at no charge for all the headaches we’ve been put through. I agree!! The construction manager just shrugged that off as a joke! It wasn’t by any means! At this point it would just be nice to have everything resolved at once without any further delays. I would never build another Highland Home or recommend one to a family or friend. Our realtor feels the same! ... More

Of the 4 primary homes I purchased in the last decade, this was one of the WORST home buying experience I have been through. The quality of work done for a model home is bad and after sale service is poor. I’m giving 2 stars rating since the Sales representative was exceptional

I’m disappointed and this builder is not highly value,

After a long search for my first home I decided to build with highland homes. Little did I know my home would be riddled with problems and poor quality control from the builder. The functionality of my house is ok. It is sealed up tight and the appliances they provided work just fine. That’s the positive. My builder assured me that he would be in contact with me every step of the way, this was far from the case. During my preconstruction meeting it was made known that I’d like to upgrade the outside and add decorative instead of brick. I was told no that it was too late to add that. I love to detail my truck and friends cars so I also asked for a sink in my garage, again I was told no because unannounced to me the slab had been poured and the plumbing had been done. I was told they could not tie into any plumbing lines, again no framing had been done yet. This being my first home and only 20 minutes away from where I previously lived I came during construction almost every other day. I received a call from my builder about how I wanted to install the prewire for surround sound. I got up and drove out to the house to see my framing had been complete (again no notification from the builder). I saw that they had already prewired the surround sound without my input on it. My center channel speaker is now prewired ABOVE where the tv will be mounted....I had under cabinet kitchen lights put in as an upgrade only to find out that the switch for these lights would be in a hallway in another room away from the kitchen (again zero communication from the builder)...when I asked for the builder to move it he told me he did not want to do surgery on a newly built house. After a debate he agreed to move the switch but now it is next to my bedroom and not by the lights. During the final phases of construction the painting and caulking was laughable. My baseboards have no quarter round so they are caulked to the floor. The workers literally spread the caulk with their fingers and would smear it all over the floor. There was paint splattered all over my floors. When I asked the builder to clean it up he told me that this was as clean as it gets. He said this is “construction clean”. I had to take pictures and email the sales team to ask if this was the norm for highland homes. They assured me this was not the case and my entire house had to be caulked again. My bathroom mirrors are installed incorrectly and simply put on the countertop and leaned up against the wall. The workers did not caulk behind the bathroom counter tops as the mirrors are in the way. So there is an opening for condensation and bugs or whatever else can get down behind the countertops. I told him to please fix this but I was told that this was “construction 101”. When I went into other homes built the mirrors are flush up against the wall and the counter tops properly caulked. There were several holes punched inside of my kitchen cabinets in order to find the gas line for the cooktop. I had to tell the builder to patch these holes instead of him just doing it. The vinyl plank floors were already starting to peel up during the final walk through. There are several dings in every single door frame that they did not fix. I found 3 big chips in the quartz bathroom counter tops that the builder said he could fill. It took the builder four separate attempts to get the color right so people could not see the repair. Why not just replace it and make it right? I have also found an issue with the gutters not draining properly. My windows all have paint splattered on them from sloppy work that I was told I would have to clean up. “Construction clean” remember? I was pressured into closing by my builder and I can honestly say I regret it. Highland homes ruined my new home buying experience and I’m hiring my own people to come finish the touch up work that should have been the first place. I saved my money for 9 years after college and lived with my mother during that time. I’m a first responder and don’t want to have to stress about the build quality of my first home but....every day since I have moved in I found new issues with this house. My advice is to use another builder other than highland homes. They simply get a home built as fast as they can and move along. Very disappointed!! ... More

I'm not going to spend much time here because I doubt they'll allow this to be posted. My home was rushed by the builder, not me. I was actually saying I'm fine with the expected delivery date. The builder wanted to meet their numbers for the year and pulled my home in by several months. There have been a few issues as a result of the short build window as well as some expected issues. In both cases, I would be fine if they were fixed in a timely manner. Instead the average time is around three weeks. Some issues never responded to at all. I paid for some extra things that aren't currently usable. Now that I'm here, I learned I'll have to spend more money to actually use those items. Completely unacceptable. The sales office was an outstanding experience. That was very nice. I'm glad part of this was enjoyable, but ultimately it all has to be there and Highland just dropped the ball on my home. ... More

We have had issue after issue. Some of our service requests have been submitted multiple times. We have received a faulty water faucet a total of 3 times! We have still not received our gold lighting that was in our signed contract after 3 months of being in our home. Our roof leaked after the snow day which left our ceiling stained. The buying experience was great but the service sucks! I gave it two stars because our sales consultant was wonderful. It’s after buying the home that’s been the most stressful! This home cost too much money to have this many problems.

Unfinished work Not properly completed work such as floors, tile painting Damage in many areas such garage door Kitchen cabinets doors, door knob Damage to walls and sheet rock Damage to paint Damage to garage door Garage door not properly installed causing further damage Shower door not working properly 2 month after closing and nothing has been fixed yet. Electric outlets not working

Although highland may have a stunning plot plan the management of contractor craftsmanship and quality is severely lacking. Aside from their plot plan there is absolutely no difference in this builder from any other cookie cutter neighborhood home. It’s clear to see that each contractor has less respect for the home than the last. Spending half a million dollars on a home should yield more quality and excitement when moving in. Our blue tape walk items are still outstanding 2+ months later. The longer we live in the home the more we are blown away by lack of craftsmanship, quality and the amount of corners cut to “complete” the home. You should NOT have to deep clean construction mess after closing as the homeowner nor should you have to waste your time with the quick patch/bandaid jobs for items that have no reason to be left as outstanding. I’d also expect better efforts / responsiveness from Highland project management. Overall would not recommend. ... More

A lot of empty promises are made about fixing items under warranty and there is no follow up. Almost 4 months into a new house and there is still a lot of items to be fixed. Also, cabinet door was fixed on the wrong side and they won’t fix it. HH forgot to put a water shut off in the garage. A lot of mistakes. Hoping HH will reach out when they see this review.

Been here for two months and still have issues that’s been addressed - but nothing done! Very disappointed!!!!

Nelli is great, but we have had many issues related to the quality of workmanship, responsiveness of the repairs/resolution. Initial supervisor resigned and did not correct multiple things. Serious drainage issue in our backyard. Poor Grading, etc. Now we are trying to put in a pool and we were told there was room to put one in and meet the requirements. Now we are being told differently by the HOA GM for Liberty. Our decision to purchase this home was we thought everything would be high quality and information would be correct. There are always some minor issues, but these issues are not minor and are dragging out. ... More

Not a very good experience

the craftsmanship is horrible. Now that I have been in my forever home For going on two months, I notice something new every day. If I was to ever buy a new home it will not be a highland home.

First off I want to say that through all the delays and issues the construction manager Mark has been wonderful. I have not been made to feel like Highland homes won’t make an effort to fix issues as they are brought up. Another positive is that Highland Homes has a policy that makes sure that once you place a deposit you lock in the current “price” so your insulated from price hikes… idk how useful that will be as the housing market is priming for a cool down… so maybe that’s a moot point. With that being said, if I could sum up the construction of our home in one word, it would be “sloppy”. It’s truly embarrassing and I would like to think that if a C-level representative from Highland Homes cared to tour a finished product, that they would be dumbfounded at the lack of craftsmanship and attention to detail that went into our home. You’ll walk through the model and think your buying a near custom level quality home but make no mistake — the same worker that is building 100k-200k homes are the same building 800k-1M homes and it shows. Bottom line if you don’t have to buy a house right now- don’t. And if you do, strap in because once you have keys in hand it doesn’t mean your house is actually done. Until Highland either changes contracted service providers or holds the people doing the work to a higher standard with more QA/QC nothing will be “fixed”. ... More

Bought our townhome, Payed almost 500k. Closing day had multiple mechanical problems. Since moving in, we have been living in a third world country slum. Trash and uneaten food everywhere in yards and on the street. Driveway and ally constantly blocked making us miss appointments/ meetings. Music is blasting at 7 am even on weekends. Nails in tires several times. Have complained multiple times to managers who give a token gesture but things are back to terrible the next day. Since our purchase, we are obviously not a priority to the managers here over the townhomes in Bridgeland. Do yourself a favor and dont buy a townhome from Highland Homes until the entire community is complete. ... More

We had a HORRIBLE experience through the build. This was our second Highland home, and while we are happy with the quality, the attention to detail and responsiveness of the supervisor was horrendous. We were told we would have weekly phone calls for updates and had 3 phone calls over 4 months. Items would be noted to be repaired/amended and then would be completely disregarded. Even 2 months after moving in, there have been several items that were noted multiple times through the building process that have not been fixed. Overall, I would rate Highland's processes poor and this will be our last home purchased/built via them. ... More

Terrible experience- builder was not responsive and not forthcoming on issues. First building experience and it was awful. Love the house, hated the process.

Prior to buying the house we had extensively communicated that it was very important to my wife that the two oven system in the kitchen be changed to one oven system so that the microwave could be lowered and be of use to her. We were promised support in this regard but unfortunately that promise was not in the contract. The undeniable fact is that after spending near $700K and 50 days post closing I have an unhappy wife with the promised support for modification not done. I will never ever recommend Highland Homes to my contacts.

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not following the blue prints. Over all I would not recommend Highland, if I had to do it again I would of chosen a different builder.

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.