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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2857 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Highland Homes - Great sales consultant.
- Jesse S.
- Verified HomeBuyer
- February 22, 2022
- San Marcos, TX
Great sales consultant. Poor workmanship throughout the entire house from the carpet, to the cabinets, to the floor, to the shoe moldings, to the paint, to the plumbing, to the windows. All of these items had issues and has negatively impacted my home buying experience with highland homes. We chose Highland homes because of the high quality that was promised and expected. Unfortunately, we will not be recommending a highland home to family and friends.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Terrible customer service after closing
- Anthony A.
- Verified HomeBuyer
- February 22, 2022
- Forney, TX
We understood early issues with the supply chain, but two months after moving in and our home is still not complete. Despite the builders having our list from BEFORE closing, we are still fighting to get our home done. Every time we talk to someone about getting it done, we are told workers will be here on whatever day… so my wife stays home all day and no one shows up and our calls get ignored. Don’t close before every tiny thing is done. Or choose more responsive builders. They will promise you the world, but you shouldn’t believe it until you see it. We will update if/when they finally ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Trustworthiness as well as the quality of workmanship and materials.
- Charles L.
- Verified HomeBuyer
- January 25, 2022
- Waxahachie, TX
When we went to the model home to see the assorted options for what was standard and what was an upgrade, we were told granite on the countertops and island was a standard feature. What we got was quarts. I did not like the quality of the building material, nor the workmanship. When inquiring about the quality of the material, we were told it was standard quality material. My thoughts are just because something is standard for the industry; it should not mean it is also the standards for Highland Homes. Prior to closing, our home was supposed to be cleaned; it was not. However, I must ...
Highland Homes responded:
Hi Charles – Thank you for your review and your kind words about the responsiveness and level of customer service you received from our project manager in North Grove. I am sorry to hear that you are disappointed in the workmanship of the home as we strive to ensure quality finishes in the homes that we build. After speaking to our team, I’m glad to learn that we are working with you and are actively addressing your areas of concern. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Highland Homes - Had to battle to get boulders installed for over a month because
- Blake R.
- Verified HomeBuyer
- January 20, 2022
- Argyle, TX
Had to battle to get boulders installed for over a month because the contractors were running over my yard weekly. Home pro installed the clare smart system that hasn't worked right in the 3 months I have lived here. They are currently scheduled to come out for the 3rd time. If they cant fix it this time I'm at the point of asking for it be removed and to be reimbursed. A lot of small things that if done right the first time I wouldn't of had to spend my time off/while working making calls, scheduling, or waiting around for contractors to no show to get this or that fixed. Overall a very ...
Highland Homes responded:
Hi Blake - Thank you for taking the time to leave us a detailed review as it better helps us to understand opportunities for improvement. I’m sorry to hear that this was your experience and after speaking with our team, I’ve learned that our Construction Manager has been working with you as well as helping facilitate scheduling with HomePro to address your Clare system concerns. We remain committed to our customers throughout the homebuilding process and after, to ensure everything is completed and to your satisfaction. Thank you for your patience with us and thank you for being a Highland Homes Homeowner. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Poor quality of workmanship
- Elias G.
- Verified HomeBuyer
- January 20, 2022
- Aubrey, TX
Our house has had a large amount of issues during the building stage. We’ve mentioned them and some we were told they’d get fixed but never did. Now I’m dealing with a vinyl floor that is completely coming off.
Highland Homes responded:
Hello Elias - Thank you for taking the time to leave us a review. I am disappointed to hear that this was your experience during the build process, as we pride ourselves on the quality of our homes as well as our level of customer service. After speaking with our team, I am pleased to learn that we have meetings scheduled with you to address and resolve those areas of concern. If you have any questions, please continue to reach out to our Customer Care team and thank you for being a Highland Homeowner! ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
No attention to detail
- Anonymous
- Verified HomeBuyer
- October 26, 2021
- Argyle, TX
Highland designs a beautiful house, but they can't finish it with quality. No attention to detail, no pride in the finished product, and every time an issue was corrected, something else was damaged. Their painters should never be allowed to paint a Highland Home again. The employees are very nice, but their job is 10x's harder because of the subpar trades. Options are WAY over priced and they missed our estimated closing date by 3+ months. They can only blame COVID so many times before it just becomes poor planning and execution on their part.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Great floor plan, VERY poor construction execution
- Dustin B.
- Verified HomeBuyer
- June 25, 2021
- Kyle, TX
What is my character limit here? Because I need a LOT of space to explain. The process started fine, with some adjustments for COVID. But even accounting for some delays, Highland construction was hideously mismanaged. - From August to October, virtually zero progress because the local construction manager was not scheduling inspections with the city of Kyle. 10 week delay. Lots of yelling and screaming when we found out, they reassign a new construction manager who assures us he is on it. Expected move in now pushed from November to February. - House was making some progress at ...
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Highland Homes - The workmanship of their contractors are some of the worst I've
- Anonymous
- Verified HomeBuyer
- June 22, 2021
- Round Rock, TX
The workmanship of their contractors are some of the worst I've seen in central Texas. The construction manager tries to keep up but he was constantly missing details and big things in the house. The floor was an absolute disaster and doesn't look anything like the design center. They all point fingers at each other to excuse the poor workmanship and materials.
Highland Homes responded:
Hi There, Thank you for taking the time to leave us a review. I am sorry to hear that you were disappointed in the workmanship of the home as we strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide! I have spoken with our team and am glad to hear that all items of concern are being addressed and I appreciate your patience with us as we work to resolve these issues in a manner that is safe for everyone. Thank you for being a Highland Homeowner and please continue to reach out to our Warranty team with any questions or concerns that you may have! ...
Total Score 2
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Highland Homes - Terrible quality workmanship, would not recommend!
- Christopher A.
- Verified HomeBuyer
- May 03, 2021
- Missouri City, TX
Terrible quality workmanship, would not recommend!
Highland Homes responded:
Hi ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Not the best experience
- Anonymous
- Verified HomeBuyer
- April 15, 2021
- Haslet, TX
After hearing so many good things about Highland Homes, I decided to build my first home with them. I am honestly disappointed with the quality of workmanship. I would come by every week to see what had been done and the quality of work was very poor. When something new was done, something else was broken or damaged and had to get redone, which caused further delays in the process. I feel there’s no one watching out for the contractors to ensure work is being done properly; whatever gets the job done is done even if it looks bad. Even worse is that I had to bring the visible issues to the ...
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Was told from day 1 that my house would look like the model home. My home looks nothing like the model. I have lived at my home for 10 weeks and I am still dealing with getting the MESS ups fixed. Poor craftmanship.
- Duane Z.
- Verified HomeBuyer
- March 04, 2021
- Fulshear, TX
Do not close on your home until it can pass the final walk through. No one wants to take responsibility for the many mistakes that were made. I was told the things that are wrong is how things have been done for the past 5 yrs. Very sloppy work. I will never buy a Highland Home again.
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Highland Homes - Better designs then the competition.
- Eric U.
- Verified HomeBuyer
- December 13, 2020
- Kyle, TX
Better designs then the competition. They entertained some custom changes that other builders would not. However, the title work and finish was not finished completely. Disappointing for the price point. We still have a list of I Owe Yous from the builder months after moving in.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
so many building/ land issues
- Judd K.
- Verified HomeBuyer
- October 28, 2020
- Bulverde, TX
whew. here we go. We moved into a new build home by Highland Homes in August 2020 and have found so many issues with build quality of the home, as well as drainage issues on the land. Land/ Property: Drainage issue was brought up during construction in March/ April and was not assessed until we threatened to pull out of home purchase in August. This is still ongoing even through October 2020. Have had 2-3 development managers come out and discuss adjustments, a few fixes have been made to little or no avail, but it should have been discussed/ adjustments made to the property back when we ...
Highland Homes responded:
Hi Judd, Thank you for taking the time to leave us a detailed review as it better helps us to understand opportunities for improvement. I’m sorry to hear that this was your experience and after speaking with our team, I see that our Construction Manager has been working with you to address these concerns as well as help accommodate items that were due to a defect. The yard issue is 100% an event that originates uphill due to overwatering. Although this water is not puddling next to the home, the swale area is damp at times and we felt an obligation to install drains to try to resolve this issue. This has been an attempt to be able to guide drainage better and includes surface river rock & adding a 3rd drain ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Beautiful home, terrible workmanship
- Audrey T.
- Verified HomeBuyer
- September 01, 2020
- Spring, TX
We were really excited to move into our home but, it turned into a less than stellar experience as we realized that there were so many things, big and small, that appeared to be hastily done and poorly constructed. There are already cracks in the basedoards, rust in the sinks and bathtubs (which have never been used) and, the garage door came off of the hinges and very nearly crushed both of our vehicles. I could go on but again, beautiful home, terrible workmanship.
Highland Homes responded:
Hi ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Disappointed
- Anonymous
- Verified HomeBuyer
- July 28, 2020
- San Antonio, TX
Builder rushed to complete the house for closing and failed. Promise to fix discrepancies and two months in we are still dealing with the initial issues. Very disappointed for the amount of money we paid.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
highland homes build good homes but very expensive
- Ken H.
- Verified HomeBuyer
- December 12, 2018
- Rosharon, TX
Highland home is a nice quality home but after you close it takes too much time to get other repairs completed in a timely manner. When you do a walk through take your time you cannot catch everything. Need to do a better job in closing. when you close everything should be completed not incomplete.
Highland Homes responded:
Hi ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not Happy
- Jade M.
- Verified HomeBuyer
- May 17, 2024
- Van Alstyne, TX
This has been one of the worst home building experiences I’ve ever had or heard of. Nothing but issues all around and it’s taking weeks to get resolutions. When one thing is fixed, something else comes up. I don’t understand how this company is rated “high” when I’ve had nothing but problems. Home was poorly crafted and rushed to be completed.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
New Highland Home Review
- Anonymous
- Verified HomeBuyer
- May 11, 2024
- Leander, TX
We were excited to build a new home. But when we moved in, there were several items that were not completed. The house was not cleaned at all except for the carpets which had mud stains. They should have not been stained by workers. We had to clean the garage, which was filthy, and the attic was supposed to be straightened but not done. We pointed out that there was paint on the floor but that was not cleaned moving into the house. We had to do all that work that should have been done before we moved. The driveway was covered in oil paint from the house next door. The workers should ...
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Was hoping for a better product for the price...
- Anton B.
- Verified HomeBuyer
- January 02, 2024
- Denison, TX
We had heard only good things about Highland, so we were excited about our new home purchase. However, we've had nothing but issues with the house since closing. We've had at least 6 work orders for repairs on items that were not installed correctly, already broken, or just plain shoddy craftsmanship. Flooring that's come apart, cracked tile and leaking in the showers, carpet that is not nailed down and is exposing wood underneath, dishwasher with no proper padding or insulation, uneven walls and baseboards throughout, bent air vents, broken window latches, uneven flooring with lumps ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Too many issues not built for durability
- Ravi V.
- Verified HomeBuyer
- January 02, 2024
- Georgetown, TX
Too many issues not built for durability. Lots of issues with sheet rock finish, trim finish, leve 1 quartz had finish issues, door handles keeps poping out, concrete finish is sub par. Overall thry just using the brand and contractors they used to built homes is not doing good job
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Good until closing and issues before moving in
- Bhagyashree H.
- Verified HomeBuyer
- December 28, 2023
- Little Elm, TX
It was really great experience working with sales team while building my home. They were very cooperative throughout the process. Though there were minor issues closing done with the trust to complete rest within couple of weeks or so. But its almost 2 months and i have to chase down builder to get things done. I did not move in until 1.5 months post closing and already seen wood flooring sliding, cabinets paint rushed, bay window sitting area having no support so cracking, garage entry door making noise etc and broken window nets from day 1. Have had new build homes from Landon and Megatel ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
STAY AWAY
- Anonymous
- Verified HomeBuyer
- November 15, 2023
- Waxahachie, TX
STAY AWAY!!!! Terrible quality and items will not be completed with warranty.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Awful
- Kerry D.
- Verified HomeBuyer
- January 27, 2023
- Montgomery, TX
It wasn’t a pleasant experience we were told constantly about the highland touch we came every 2 weeks to see progress and any issues. We sent pictures emails alot of issues weren’t addressed properly. When we closed we still had several issues and we were told they’d be taken care of 4 months later still all issues not resolved we were the last house painted by the crew that was fired. In the last 4 months we have had a multitude of contractors in and out of our home ( if they show up ) Still going through issues. Beware the promises of the highland touch, I take reviews very seriously and ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Love the house, not the workmanship
- Corey B.
- Verified HomeBuyer
- January 10, 2023
- San Antonio, TX
This is the first home we have ever built. The process was less stressful than others warned us it would be. Highland Homes finished the house ahead of schedule, however not everything was complete. After walking through the house with the construction manager, we had developed a list of issues that needed to be finished. The construction manager signed a contract to have the issues completed within 14 days. It has now been 7 weeks and only half the original list is complete and we have made a completely new list of issues we have noticed. We were also told in writing we would have ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Completely Awful Experience
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Celina, TX
From the job site constantly looking like a landfill and there never being less than a dozen empty beer bottles and / or cans inside the house alone to the shoddy workmanship of every facet of the construction of the home and Construction Managers being forced to close on homes that are not even ready, this has been one of the worst experiences of our life. We have been in our home for 2 months and we’re still trying to get the original punch list items completed. The longer we live in the house, the more things wrong we find. Every contractor sent out to repair something damages at least 2 ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
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