Highland Homes Reviews

There’s too much to negative items to list on this second Highland home purchase. I’d like to highlight that there are still items that are not repaired or replaced. Craftsmanship and quality control lack in this caliber of home. Professionalism lacks from the sales agent of which we never met or greeted by. Again, this is our experience with Highland homes.

My experience has been horrible with this builder. Building supervisor never provided prompt updates. I have to call them every day even after 3 months of closing as they still haven’t fixed all issues from closing. Even with so many follow ups, issues are still open.

We had high hopes given the options and level of detail when we purchased our build. Then it was delay after delay. Then a rush to close before things were finished, only to find out that key utilities weren’t even up. Only after contacting the ceo for the master builder did we get anything addressed, I blame highland homes for rushing into closing without checking everything, had we known we would not have closed when we did. I’m still dealing with finish items that weren’t addressed with the home prior to closing because it’s now MY responsibility, not theirs to deal with the subs. We closed 3 months ago. ... More

Great sales team, helped us through every phase. Not everything was finished at closing and construction supervisor promised everything would be done very soon. Over 2 months later we still have a lot to be done. Funny how once they have their money very little, other than empty promises, happens. I wonder when they’ll get around to fixing the details???

Warranty repairs are not handled in a timely manner and some repairs created more issues and repairs.

You don't feel like your living in s house of the price tag. Poor workmanship on multiple aspects, lacking higher end feel that the simple things out s house give you.

I have had multiple issues with my home since moving in. Despite letting it be known that I have these issues they remain unresolved. I would recommend going with a builder who is a bit higher quality.

We love the layout and floor plan, however, that is the extent of our happiness. For the most part, every sales rep and/or project manager or superintendent was pleasant to work with, but the follow through was lacking. The quality of workmanship and materials was abysmal, not something worthy of aligning itself the reputation Highland Homes has come to have over the years. Simply put, anyone on the executive leadership team would be disappointed...except for maybe the person trying to cut costs or save a dollar, it shows with the contractors working in this subdivision. In some aspects, we are heavily using the 1 year warranty to get things right, in other aspects we are doing it ourselves because we take pride in our work and attention to detail is of the utmost importance. Something Highland has lost sight of. ... More

beware of waranty repairs. Not as much flexibility in selection options as was anticipated

Overall Highland Homes is one of the better builders but their subcontractors are not that great. They are rushing through the work, making mistakes and have poor quality craftsmanship. The communication with the sales team could have been better especially when it came to moving the closing date.

So house was extremely rushed went through a ton of repairs and touch ups to cabinets. Island needed replacement panels and work was not finished product.. Very poorly constructed but very pricy

Overall experience is below average. I believe I have overpaid and the basic items are cheaply made.

The salesman was great . But I’m disappointed in the price of the house and the material that was used for the price of the home i feel Rob because everything in the home is cheap from the mds molding that looks like he goes in a cheap apartment not a 900k home

The home is beautiful, but there are several noticeable flaws. The house was rushed and the quality of work was awful. Most of the issues we see have to do with framing. Some of the walls are warped and not aligned with the other walls. We also had a water leak the week after we moved. Just very disappointed with the workmanship and quality of the home. I would not recommend highland homes.

The homes are being built be the same mediocre subs as the "lower end" builders in the neighborhood and as a result the homes have the same mediocre end result. The materials themselves are fine and what I would expect at this procepoint, but are often installed wrong or with no regard to workmanship (chipped tiles, broken studs, miscut carpet, missing hurricane ties, scratched windows, chipped cabinets, chipped counters, etc.) and getting anything corrected before or after closing is like pulling teeth. Even once our construction manager Trystan agrees something is an issue it requires constant follow-up to get an inidcation that action will be taken. After that the timeline for repairs is pretty clearly "when we feel like it". I will be told something will be installed or replaced on a certain date and 30-60 days later the issue will still be unresolved. Sometimes there is an excuse, but more often when I ask why my time has been wasted sitting around waiting for subcontracters that never show - I get no response at all. One giant investment later and I have a house with wasps getting into our bedroom and everything banged up like it has been lived in for a decade. Overall the result is okay and frankly tough to get anything better at this point in time, but you will have to be your own advocate to make sure things get done right. ... More

We had many builder options and assessed most models. It seemed that Highland were the quality and value package. Unfortunately our experience wasn’t quite that. We’re a month and a half post close and still have contractors every day completing or correcting work after being promised we would be done months in advance in a date we need to close.

Very poor experience during the home building and buying process. This was our 5th new construction home so we knew it was going to be rough but could never have expected it to be as bad as it was. Everything on this home had to be done twice basically because people weren't help accountable (the brick even had to be torn down and new brick installed - windows wrong color - wrong fireplace etc.), construction quality was extremely poor for this price point (closed over two months ago and still don't have everything complete - CM is great, things just move extremely slow), paid extra for upgrades that were never done (still working to get it resolved). For example, I paid to upgrade bathroom fixtures and they just installed the cheaper ones and never said anything. I questioned them on it and it is still not resolved (said a back-order issue but this was in my change orders at the design center from a year prior to construction). Too many issues to list in a review - some are being addressed, some I am going to just have to live with. ... More

Promises promises promises and then there is reality They push to close so they dont have the inventory on their books and 2 months later we still hear excuses Horrible follow up

The sense of urgency ,great communication up until closing. it's been a hassle to get the house completed and repaired Just get a completed house then worry bout the little repairs

I felt the response time in addressing some issues were very slow and some of the workmanship left a lot to be desired installing damaged goods are just not acceptable

We have previously built a new home with Highland some 13 years ago, and our past great experience was not matched this time. Not even close. They were resistant to even minor changes in the house plan, and one employee noted the business model had changed 4 or 5 years ago. Frankly, the house was just not ready for move in, and the punch list grew longer every day. There have been electrical issues, plumbing issues, landscape issues, and more . 8 weeks later we still have items not completed though staff says they are working at it. We clearly are not a priority. This experience with Highland has been disappointing to say the very least, and I could not in good faith recommend this builder to a friend. ... More

The initial experience with HH was fantastic. Sales lady is an amazing person overall and was very helpful throughout the process. The second superintendent assigned to my house was easy to work with as well, but that's about where the positives end. My house was rushed (finished 2 months "ahead of schedule") and it showed. Poor painting, very poor trim work, and floors not adequately protected while contractors still in the house leading to cosmetic issues. The grass was laid prematurely causing uneven ground and poor drainage, lots of trash left on the property after "completion", and just overall a lack of attention to detail. The superintendent assigned to my house 4 days before closing was stuck with a pile of junk and desperately rushed to fix the issues. I had to do the final walk through after I closed and all of the issues weren't resolved until 5-6 weeks after I moved in. I take responsibility for not pushing back on the close date given the state of the house, but I was continually promised it would be completed. Ultimately my experience showed me that the employees you will deal with on a day-to-day basis are amazing, but it is lead by a management team who is completely out of touch making poor choices and putting their employees in a bad position with the home buyers. ... More

Issues are still not addressed.

We are happy to be in our new home. Sales process was great. However, post-close, things are less than desirable. More than two months after closing, original punch list is still not complete. There is little to no communication and no sense of urgency. Hate to complain on social media, but hoping this will get someone’s attention that can take care of the punch list.

This does not apply to all Highland Homes in general, just my particular community. Responsiveness to issues is non-existent, no follow-up, doesn't follow through on agreed upon affidavit items and home still has multiple items pending to be resolved even after closing. Although there is a 1-year warranty, it may be useless as they will not respond to resolve.