Highland Homes Reviews

We purchased our Highland Home on a 70-foot lot in the La Cima community. While the home is visually attractive, we do not believe it was worth the price paid. Our appraisal came in below the contract price, and Highland strongly contested it, relying on trade adjustments rather than true comparable market sales to justify the higher value. There were also construction issues that should never occur at this price point. The exterior brick was installed incorrectly — set inside the foundation edges rather than flush or evenly overhanging — which resulted in a loss of interior square footage. We paid for several upgrades, yet every upgraded feature had quality issues. For example, the upgraded soft-close cabinets (a feature that is standard even in many lower-end builds) were poorly constructed and remain an ongoing issue to correct. The drywall and paint work throughout the home were subpar, with visible imperfections everywhere. The flooring appeared rushed and shortcuts were taken, including the use of quarter rounds to conceal poor workmanship. When those quarter rounds were later painted, paint was splattered onto the flooring, requiring multiple planks to be replaced. Overall, attention to detail was clearly lacking. The home felt rushed to meet closing deadlines rather than properly finished. Electrical outlets and switches were placed inconsistently or impractically. Doors consistently creak. Concrete work throughout the property looks unfinished and careless. Additionally, Highland offered a smart-home package to buyers who paid less than we did, then informed us midway through construction that the package was no longer available to us. Low-voltage wiring was improperly placed, incompatible, or missing altogether. While not legally required, we believe Highland had an ethical responsibility to disclose known safety concerns or potentially dangerous conditions or individuals in the area, which was not done. Based on our experience only and on our opinion only, we would not choose Highland Homes again and would advise prospective buyers to thoroughly inspect workmanship, upgrades, and pricing justification before proceeding. ... More

The sales team was great. When construction started, that’s when things went south. Our construction manager was changed after the house was started. Things that were written on the scope were not followed through correctly. We are very disappointed with the workmanship of the house. I have a working list of 27 items for warranty at this time that I need to submit. Also disappointed in the materials that were used especially using mdf products and not wood for baseboards and trim around doors. Do love the floor plan that we selected.

To Whom It May Concern, Having spoken with our new neighbors, they are equally grateful for Lane and the capacity he serves in. We wanted to share some positive feedback on our experiences with Lane thus far. The outstanding performance of Construction Manager Lane Nevlud has strongly shaped our experience with Highland Homes. While it is expected that any new construction home will have items requiring follow-up, how those items are managed is what differentiates an average experience from an exceptional one. Lane consistently delivers the latter. Lane demonstrates a high level of professionalism, accountability, and operational discipline. He communicates clearly and promptly, follows through without the need for escalation or reminders, and maintains ownership of each issue until it is fully resolved or an agreed-upon plan is in place. Nothing has been left ambiguous, unattended, or unmanaged. Equally important is Lane’s client-centric approach. He listens carefully, is thoughtful and measured in addressing concerns, and consistently makes his clients feel respected and prioritized. Despite managing multiple responsibilities, he creates the experience of focused, individualized attention, an attribute that can be rare, as we have all likely experienced at some point. Lane’s leadership and execution instilled confidence in our investment and significantly reduced what can otherwise be a stressful process. His ability to combine technical oversight with strong communication and client trust materially enhanced our overall experience with Highland Homes. As a business leader with many years of experience and the owner of several new homes, I believe Lane is operating at a level that reflects strong leadership. He is a key asset to your organization and deserves every opportunity to be entrusted with greater responsibilities as your organization continues to grow. Highland Homes is directly benefiting from the standards of diligence and commitment to excellence that we have experienced with Lane. Sincerely, Ken & Kim L. ... More

Our experience with Highland has been great. Manny was very helpful during the sale process and the construction manager Jonathan has been absolutely stellar both before and after closing. We are very happy with our home!

Home is very nice and no major issues so far. However, we feel that landscaping, cabinet shelving, and small master bedroom closet could be improved.

Highland homes designs some of the best homes in highland. We bought a 65 foot lot with the one story home. The design is so grand from the entry you walk down this awesome hallway into a great room that includes large kitchen, keeping, dinning and living room with 14 foot ceilings!!!! The materials and finishes are all high quality. Our project manager Charles walked us through the entire process and made sure everything was done the way it should be. Every new home will have some issues or things that may not be completed correctly. We had very little issues and mostly just cosmetic. Overall we are very happy with our house from highland homes!!! ... More

It was very easy to work with the builder’s agent, Jack L., during the planning process. He was quick to respond and consistently kept me informed about building progress. The construction manager, Bennett, was excellent — I really appreciated the weekly update emails and the site visits to review progress in person. I only wish the closing process had not felt so rushed. Overall, it was a very good experience

Our experience with Highland Homes in the Wildflower Community has been outstanding. The neighborhood is beautifully, peaceful, and very family-friendly. The amenities and walking trails make it a great place to live, especially for military and veteran families looking for a strong sense of community. The home-buying process was smooth, and the staff was professional, responsive, and supportive from start to finish. We loved Ginger in sales and Aaron our PM . We’re extremely happy with our new home and highly recommend Highland Homes to anyone looking for quality, and community.

We have been very impressed with Highland. The build process, finishes and post closing have been a great experience. Our building manager, Brandon is very responsive not only during the build but after we closed. We couldn’t be happier with our beautiful home.

Unfortunately, one of the subcontractors absolutely failed in trying to resolve an ongoing issue. While it was finally resolved, it was because of my persistence, not the builder’s or the subcontractor’s efforts. This one experience was a total fail which turned an otherwise amazing homebuyer experience from all 5’s to all 4’s.

There are many cosmetic issues with the home. The painting is really poorly done and a lot of the internals look and feel cheap. We keep finding more and more things the builders messed up and it's becoming tiring to chase after them for help so we will be hiring people to come fix the issues out of our own pocket.

My experience with Highland did not meet the level of quality I expected. The team is very attentive during the sales process, but once closing is complete, the follow‑up and customer support seem to disappear. Follow‑through is one of the most important parts of any home purchase, and Highland needs to remember that. The workmanship has the potential to be excellent, but only if the crews take their time and do the job correctly the first time. For example, I watched a worker remove a tree from my backyard. Even though he had bags of planting soil on his truck, he chose instead to fill the hole with dry dirt taken from the empty lot next door. Why weren’t the bags of topsoil used in my yard as intended? Situations like this undermine confidence in Highland’s quality and attention to detail. ... More

Buying a home from highland was a great experience they went out there way to help with everything I needed to get approved Alan was great strongly recommended using him out his team he was always there when I had a question and always had an answer for me or he would get someone else with the answer. What can I say about the house it’s beautiful you really get your money’s worth they use high end materials over all strongly recommend buying a highland home

It Was a great home buying experience from start to finish . Highly recommend them for your next home purchase.

highland did a great job start to finish and was very attentive to any questions.The team was amazing.

Heather was fantastic and put me at ease. I had a lot of questions and she knew everything. I have a serious finance background and she covered all of my questions with confidence that comes from experience. I was comfortable driving over from San Antonio and putting the house under contract in less than thirty minutes. Heather is a huge asset to the organization.

Good location Good sales person Did not have what told in certain issues

I had a pleasant experience purchasing the home with Virginia, she was very understanding when it came to different parts of the deal that we considered important as buyers My experience with William as a construction manager has also been pleasant, he is accommodating when it comes to ad-hoc requests The overall quality of the materials and workmanship in the home exceeds my expectations

Overall, we are very happy with our Highland Home and truly love the house. The quality of the build is good, and as a builder myself, I can say the craftsmanship and overall construction met expectations. The sales process was excellent — smooth, professional, and easy from start to finish. That part of the experience was handled very well. Where things fell short was the customer service and punch-list process. Several items that were documented and supposed to be completed before move-in were not addressed. Some items were even marked as completed, only for us to discover they were not fixed and had to be added back to the list. Unfortunately, those items still have not been resolved. That inconsistency is the only reason this is not a 5-star review. The home itself is great, but the follow-through on repairs and communication could be improved. If Highland Homes strengthens the post-sale service and accountability on documented items, the experience would fully match the quality of the product they deliver. ... More

We had a wonderful experience with Highland Homes. Luna, Dillion, and Lane were an amazing team and made the entire process seamless. We couldn’t be happier with our new home!

Got great value and build quality from highland. Build manager Greg is great and finance team was responsive. Only lackluster experience was with our sales counselors Ayse who basically stopped being responsive once we signed the contract. Outside of that disappointment have been please without purchase.

We have been very satisfied with our first experience purchasing a Highland home. The staff is great to work with and very responsive. Never felt left out of the loop during construction. The portal is easy to use anytime we have a question or a request.

Awesome builder, quality materials, timely response to any issues

From our sales rep Jessica to our construction manager Adam, we had a great time communicating with everyone involved at Highland Homes for our home buying process. They have been very patient, respectful, accomodating and helpful in the utmost way possible.

BENNETT’s and Jack provided an excellent home-building experience from start to finish. The team was professional, responsive, and transparent throughout the entire process. The quality of the work exceeded my expectations, and communication was always clear and timely. I am very satisfied with my new home and would highly recommend BENNETT’s and Jack to anyone looking for a reliable and trustworthy builder.