Highland Homes Reviews

Renee and Lane were great to work with and made the experience significantly better.

The sales agents were great to work with during the buying process. Also, the finace agents were great to work with. The construction manager got changed during the process. I am not happy with the following items: 1. The towel rod is in the master toilet room, not placed next to the tub. Reason from the manager: The trim person is not allowed to drill into tile, because it could crack. This maybe true, but the window blind installer did it and the shower installer did it. This made think about the skill level of the workers. This is a high end home builder, therefore they will have very skillful workers. The manager should get the shower installer put in the towel rod. 2. The light switches in the master toilet room and the second bathroom are placed far away from the door, it got placed more than 2 feet away from the door. Reason from the manager: There are studs in the way to move the wires. Yes this is true, but it can get rewire. 3. The keyhole for the interior garage door is upside down. Reason from the manager: This is how we build all of the homes. The process to change the keyhole is very simple. I had to do it, it took 5 minutes. I would not have purchase this house, if I knew that the above items could not get resolved. I feel it should have be caught early in the building process. ... More

I debated between Highland Homes and another builder. Very glad I went with Highland though the cost ws a little more. Ii feel ike I received a quality home and the builder Mike and thee agent Kira seemed to make every effort to make sure I received a quality home and had an easy process. They were both helpful with suggestions which I appreciated as I had never had a home built before.

From start to finish, my experience with Highland Homes was truly exceptional. The entire process—from the initial walkthrough to closing—was smooth, transparent, and incredibly well-organized. The sales team was professional, knowledgeable, and always ready to answer any questions, making me feel confident and informed every step of the way. The construction quality and attention to detail exceeded my expectations. Every stage of the build reflected care and craftsmanship, and any minor concerns were addressed quickly and thoroughly. Communication was consistent throughout, and I always felt like a valued customer rather than just another transaction. Highland Homes delivered not only a beautiful home but also an outstanding home-buying experience. I couldn’t be happier with the results and highly recommend them to anyone looking for a builder that truly stands behind their work. ... More

We couldn’t be happier with our experience building our home with Jason from Highland Homes. From the very beginning, the team demonstrated professionalism, transparency, and genuine care for our vision. Every step of the process was handled with incredible attention to detail and clear communication. Our project manager Jason kept us informed and involved throughout, ensuring that deadlines were met and that quality was never compromised. The craftsmanship of our home is outstanding, and it’s clear that pride and passion go into everything they build. Any questions or concerns we had were addressed quickly and thoughtfully, which made the entire experience stress-free and enjoyable. Now that we’re officially moved in, we can truly say that Highland Homes exceeded our expectations in every way. We’re so grateful for their dedication, and we’d highly recommend them to anyone looking to build their dream home. ... More

Excellent experience! We are very happy with our decision to purchase a Highland home. Not only with the purchasing process, but also the ongoing attention Highland provides to their buyers. . If you're in the market and having to choose a builder, you will not be disappointed when choosing Highland.

Quality of the construction could have been better. I have seen a lot of minor issues within the first month of moving in. However, I do appreciate the responsiveness towards fixing the issues.

The buying process was great. Sales people worked well with us and our realtor giving us much incentives and access to the home to check and review it. At move in our project / builder manager was always available ensuring details were addressed and fixed. All working as expected. Nice to have the support as you move in and get familiar with your new home.

We are delighted with our new home and the quality of service provided by Highland Homes. A special thank you to David, our building engineer. His extensive knowledge, attention to detail, and unwavering commitment ensured the construction process was seamless and completed ahead of schedule. His prompt, transparent communication made the entire experience incredibly easy and stress-free. We also want to express our gratitude to Kelly. Her understanding and proactive assistance were invaluable throughout the entire home-buying journey. We highly recommend working with Highland Homes!

Lots of ups and downs with finalizing the home. No fault or disrespect to the highland team. Michael was fantastic to work with and was very responsive with issues that arose and resolved them as quickly as possible.

We are very happy with our new highland home. Everyone is so professional and a pleasure to deal with. I highly recommend you visit their model home in the area you are considering buying in. You won’t regret it. Thank you Highland Homes

Everyone we have worked with at Highland Homes has been incredible!! We purchased at Cross Creek West and originally met with Virginia at Jordan Ranch and she was absolutely incredible! We needed to buy a quick move in, so we ended up finding the right one in cross creek west with Manny! He was fantastic as well! I would highly recommend either of these sales professionals!!! David was hands down the most patient construction manager I have met and super detail oriented!!! Douglas with the loan was seamless! I have my realtors license in the state I am moving from and I felt like this deal was what I would dream of working with a builder. Amazing quality all around. ... More

We purchased an inventory home from Highland that was about 95% complete when we went under contract. With a 30-day closing, there wasn’t much time between completion and move-in. We only met with the builder once prior to the final walk-through, which took place just a few hours before closing. During that walk, I identified several issues that needed correction before closing. Unfortunately, after closing, most of those items still hadn’t been completed. I had to take additional time off work on multiple occasions to have those items addressed. That said, the overall **quality of the home itself is excellent**, and I would still **highly recommend Highland for their craftsmanship and product quality**. However, the **builder and sales team’s communication and follow-up could definitely be improved**. We also had a disappointing experience with our sales representative. After our loan approval, we never heard from her again—no updates, no congratulations, not even a message on closing day. She wasn’t available to hand us our keys, so we had to pick them up from someone we’d never met at the model home. We’ve even seen her since, showing nearby homes, but she still hasn’t acknowledged us. In summary, we love our new home and the quality Highland delivers, but the customer service experience fell short. ... More

I want to express my deepest appreciation to Highland Homes for their exceptional customer service and for building the home of my dreams. My beautiful home is everything I could have imagined and more. A special thank you to Kira and Mike for guiding us through every step of the process with such professionalism, warmth, and attention to detail. They were incredibly responsive, answering every email and text so quickly, and made us feel welcomed and supported from start to finish. I truly couldn’t have asked for a better experience. Thank you Highland Homes, Kira, and Mike for making our dream home a reality! ... More

Overall, the experience was very good.And I have really no complaints, and i'm comfortable

From the beginning to the very end and everything in between our journey in this process was amazing. Our sales agent Heather and our build manager Mark walked us through the entire process with care and ease. Any and all questions we had along the way were addressed and communicated to us clearly and expediently even on a day to day basis in some cases with any concern or clarification we inquired about. The peace of mind and knowledge knowing that we were listened to and allowed the freedom and ability to speak with Highland and both Heather and Mark at any point along the way made buying and building our home with them a true pleasure and exceeded all of our expectations. ... More

It was an incredible experience. From the beginning I knew I wanted a highland home. It had everything I was looking for. The structure and finesse spoke volume. The manager Mike was amazing, the construction manager Ray ensured I was well informed. Loved the team and I plan to own more Highland homes in the nearest future. Thank you

We had a great experience working with Lane (Construction Manager) and Lula (Sales Counselor). They made our process building feel comfortable and seamless. This is not our first time building but first with Highland and would build again in a heartbeat if it was Lane leading the build. He was very trustworthy and honest with everything that was going on with our build. That goes a long way when you're trusting someone to build your dream home! We appreciated and looked forward to our weekly updates keeping us informed of everything going on. There were some changes by us with our design at the beginning and Lula and Lane were so accommodating and wonderful to make our dreams come true! ... More

My wife & I have been in our home for a little over 2 months now and still marvel at how beautiful it is! Highland, and David B. with Highland, have been great throughout the process. From planning, build, closing, and follow-up, he's been our ally throughout the process doing whatever it takes to ensure everything goes smoothly. The communication, pictures, etc. were all very much appreciated, especially with us living 5 hours away during the construction process.

Excellent value and customer service. A team of dedicated professional who listen to customer concerns or questions.

Adam and Kira have both been amazing, before the house purchase and have still been fantastic and easy to work with. Would recommend Highland homes.

The experience to great all throughout our purchase.

Highland Homes built our beautiful home in Celina, TX, and we couldn’t be more grateful for how it all came together. Like any new build, there were moments where we had concerns, but Highland really showed up for us. Their supervisor got personally involved, stayed in close touch, and made sure every issue was handled the right way. They listened, followed through, and sent the right people as many times as it took to make things right. That level of care built our trust—and in the end, they delivered not just a house, but a home we truly love.

The entire process was good, and I was fairly compensated for the six months delay. The house was exactly as I expected it to be. I am happy with the price I paid; it was a good value. Highlands Homes is a trustworthy company; they provided everything that was promised to me, I would recommend Highland Homes for anyone planning to build.

Choose your house engineer carefully if you can. Make sure they actually understand what’s happening inside the house. In my case, the concrete was poured on a rainy day, which led to cracks. Any concerns I raised were brushed off as “common.” There was no blue-tape walkthrough, even a month after moving in, supposedly due to a “new Highland policy.” A design center mistake caused mismatched grout in the bathrooms that was never corrected, even though I was told verbally it would be. Several promises were made but not delivered. As a corner lot, we were supposed to receive upgraded side trees, which never happened. I was also told the exterior electrical setup would be finalized later, but that discussion never took place. Highland might build great homes, but your experience really depends on The Who is over seeing your project builder you get. ... More