Highland Homes Reviews

Been here for two months and still have issues that’s been addressed - but nothing done! Very disappointed!!!!

Nelli is great, but we have had many issues related to the quality of workmanship, responsiveness of the repairs/resolution. Initial supervisor resigned and did not correct multiple things. Serious drainage issue in our backyard. Poor Grading, etc. Now we are trying to put in a pool and we were told there was room to put one in and meet the requirements. Now we are being told differently by the HOA GM for Liberty. Our decision to purchase this home was we thought everything would be high quality and information would be correct. There are always some minor issues, but these issues are not minor and are dragging out. ... More

Not a very good experience

the craftsmanship is horrible. Now that I have been in my forever home For going on two months, I notice something new every day. If I was to ever buy a new home it will not be a highland home.

First off I want to say that through all the delays and issues the construction manager Mark has been wonderful. I have not been made to feel like Highland homes won’t make an effort to fix issues as they are brought up. Another positive is that Highland Homes has a policy that makes sure that once you place a deposit you lock in the current “price” so your insulated from price hikes… idk how useful that will be as the housing market is priming for a cool down… so maybe that’s a moot point. With that being said, if I could sum up the construction of our home in one word, it would be “sloppy”. It’s truly embarrassing and I would like to think that if a C-level representative from Highland Homes cared to tour a finished product, that they would be dumbfounded at the lack of craftsmanship and attention to detail that went into our home. You’ll walk through the model and think your buying a near custom level quality home but make no mistake — the same worker that is building 100k-200k homes are the same building 800k-1M homes and it shows. Bottom line if you don’t have to buy a house right now- don’t. And if you do, strap in because once you have keys in hand it doesn’t mean your house is actually done. Until Highland either changes contracted service providers or holds the people doing the work to a higher standard with more QA/QC nothing will be “fixed”. ... More

Bought our townhome, Payed almost 500k. Closing day had multiple mechanical problems. Since moving in, we have been living in a third world country slum. Trash and uneaten food everywhere in yards and on the street. Driveway and ally constantly blocked making us miss appointments/ meetings. Music is blasting at 7 am even on weekends. Nails in tires several times. Have complained multiple times to managers who give a token gesture but things are back to terrible the next day. Since our purchase, we are obviously not a priority to the managers here over the townhomes in Bridgeland. Do yourself a favor and dont buy a townhome from Highland Homes until the entire community is complete. ... More

We had a HORRIBLE experience through the build. This was our second Highland home, and while we are happy with the quality, the attention to detail and responsiveness of the supervisor was horrendous. We were told we would have weekly phone calls for updates and had 3 phone calls over 4 months. Items would be noted to be repaired/amended and then would be completely disregarded. Even 2 months after moving in, there have been several items that were noted multiple times through the building process that have not been fixed. Overall, I would rate Highland's processes poor and this will be our last home purchased/built via them. ... More

Terrible experience- builder was not responsive and not forthcoming on issues. First building experience and it was awful. Love the house, hated the process.

Prior to buying the house we had extensively communicated that it was very important to my wife that the two oven system in the kitchen be changed to one oven system so that the microwave could be lowered and be of use to her. We were promised support in this regard but unfortunately that promise was not in the contract. The undeniable fact is that after spending near $700K and 50 days post closing I have an unhappy wife with the promised support for modification not done. I will never ever recommend Highland Homes to my contacts.

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not following the blue prints. Over all I would not recommend Highland, if I had to do it again I would of chosen a different builder.

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.

I have told everyone not to buy here

must resolve issues

This is my first home and the experience with Highland could not have been any worse. From delays, to financing, to the build quality of the home. Everything from doors to sprinklers, fence, hvac, even the way the loan was handled. We did everything in our part but Highland has time after time underdelivered. LOOK TO ANOTHER BUILDER!

Bad, inconsiderate and condescending staff even when reached out to Management

I have had a very poor experience with highland home buying process. I was very considerate given my home build process was during Covid time. The build got delayed multiple times. I was never informed about any delays unless I enquired constantly. Lastly, 4 days before closing, after I checked everything is on track, I was told they cant close due to some delays. I had to move to temporary accommodation and finally they agreed to close on home without completing all the items. Sales associate did not have any updates regarding the build and wanted me to provide lender details even without having a closing date. Regarding the build, overall construction quality was good but the options chosen at design center when unavailable, without my consent, something else was used to replace. This includes tile and counter tops. Overall, as a new buyer, I was left completely anxious and not well informed of the process. ... More

It’s my fault that I was in rush buying a home and therefore I end up buying a home with many faults. Jonathon ( manager) is a great guy and very helpful every situation but the house itself has many defects such as pendent lights, back porch concrete, interior walls r not straight , kitchen sink , breakers r Turing off itself quite often and many more. They replaced my pendent lights at least 5 times but still couldn’t get it right and I was lied about the situation. Basically, after third party doing a job , there was no one from Highland to inspect the job quality. I am thinking to buy another home and most likely not from Highland. ... More

We had numerous issues with Highland. Early on in the build, our 1st Superintendent went out on leave for 3 months and we were never notified. The absence of a Superintendent led to major delays of scheduling and no quality control oversight of the work being done. Because nobody was in charge of the build I hired an independent inspector, pre sheet rock, that identified 50+ items that needed to be corrected. Highland did make good correcting the identified items, but at the cost of significant delays. We also had a bad experience with our 2nd Superintendent. He lacked in communication, professionalism, and honesty. He provided no oversight while work was being done, which led to constant rework and delays. Our 2nd independent inspection identified 40+ items Highland corrected. Over the course of the build we were given 5 different close dates that resulted in a 3 month delay from our original close date. After we moved in a Highland representative stopped by the house as a follow up. I gave him a list of 6 items that needed to be corrected. It took 4 weeks for Highland to schedule the electrician to come out to my house. I have my door scheduled next week to be looked at, but I have not heard anything else on the remaining items. Buying a Highland Home was painful. Through my realtor I expressed my concerns to highlands leadership team, but I was never contacted by anyone other than a supervisor. ... More

The experience was the worst I have ever had in buying a home. Our realtor, Hector and my finance person didn’t get a long, they were pointing fingers at who was at fault, Hector went so far to add me and my wife on the email chain, and the result ended up causing us to miss closing and having to move twice. We emailed Hector’s boss about how unprofessional this was and his boss still to this day has never acknowledged or responded.. No one cared that all the unprofessional behavior cost us, the buyer, thousands of dollars to move and store our items until we could get closed. The VA inspector reached out to Hector for a week, with NO response, then when Hector finally responded and scheduled the inspector the home did NOT have appliances. The house has had several issues, that if anyone really looked they would have been fixed, 2 doors with door handles uneven, one much higher than the other. Underneath cabinets paneling falling off, paint was sloppy, the painters have been back several times. The yard has an open ticket now, our grass is dead, we noted this in walk through. I would never buy another Highland home or recommend Highland. ... More

We thought we were buying a good quality home from a trustworthy builder, but we were totally off, it's been really painful starting from the permit submission that was not done on time and even worst the person accountable lied about it... We moved almost 8 weeks ago and still have pending thing to be fixed... The house floor plant is so beautiful but quality and how Highlands manages materials is a shame. Worth to highlight the Engineering interest to fix things but unfortunately he has too many things to do. The builder should reformulate it's strategy and try to get things done right first time. ... More

I have highlighted the issues from visual inspection prior closing and engaged a third-party inspection company to do the home inspection. Majority of the issues are unattended despite several follow-up by email, text messages and phone calls.

Our experience with the sales team from the beginning has been excellent. However, our experience with the construction and warranty department didn't align with the Highland Homes reputation at all. We would like to provide more details if contacted by Highland Homes Customer Services team, however, below are some experiences where we felt that we (as buyer) and our time were not valued at all by builder's team: After closing: * Some of the crew members didn't show up during the scheduled window (to complete the items from affidavit) and had to wait for the whole day and follow up with construction managers to get things done. * There are a couple of items from the affidavit for which we are still waiting (despite multiple reminders to the construction manager) even after more than 2 months from closing. * Had to wait for a month and also had to request multiple times in order to get a simple response (about the HVAC system invoices) from the construction manager/local warranty customer care representative. * Even though Highland Homes says that a customer care representative will contact us within two business days from submission of warranty request, so far we have not been contacted at all (and it has been 2 calendar weeks from the day of warranty request submission). Overall, our experience with the construction and warranty team so far DOES NOT encourage us to recommend Highland Homes to any of our friends/family members. We will really appreciate it if someone (who cares to make a difference) from Highland Homes contacts us and addresses our concerns. ... More

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete

I've had experience with production and custom builders in the past and Highland rates as low as possible.

Responsiveness to work orders is poor.