Highland Homes Reviews

We purchased our home three months ago, and have had severe plumbing issues ever since. Our construction manager has been great, but they had to dig a hole in our guest bedroom, they pumped a brick out of the upstairs plumbing and removed wood and debris from our downstairs plumbing. We were without adequate plumbing for nearly 2 months. And had construction workers in and out for nearly a month. We had to stay in a hotel for several days and were displaced for quite some time. We also have not been offered any compensation other than them fixing their mistakes. I have called the office, and left messages via their contact us links on the website. No one has called back. When you are buying a house at this price point you definitely should not be having these types of issues. ... More

During the purchase of the home, everything was great and we were assured that Highland Homes takes care of their buyers before and after the purchase. We have found that to be untrue. Our experience after moving in has been very poor. We still do not have a working stove exhaust hood and we have been in the home for over a month now. We have a ceiling fan making a loud noise and when the warranty manager came to look at it he explained that it doesn't make the noise if we keep the fan on low. This is the fix?! You have got to be kidding me! We have an exterior back door that has warped and the security sensor keeps giving us a false unauthorized entry alert. Again, the warranty manager came to look at it and said he would have the security company move and realign the sensor. This is the fix?! Leave a warped door on our brand new home and move the sensor. We are extremely frustrated and need help from Highland Homes Upper Management. Please help us. ... More

Too many build quality issues. Concerned they will not fix some of them. Most materials used are of low quality. Installation of many items not done well. Very slow to address issues.

What I have said in the paragraph above.

Bought a move-in ready home and remote closing (lived out of state). Have a few issues in the home and the construction manager (CM) is not responsive. For example, the screws on the garage door lever/arm fall apart (Yes, in a brand new house!!) and the lever got disengaged from the rails. CM didn't take it seriously for quality of the product that was delivered and he refused to cover it under warranty. Moved-in late January and still some of the issues in the house have not been fixed. Not a great expereince and we couldn't justify the premium paid to purchase a home from Highland!!

I wish I had good things to say about my home. I was incredibly invested, spent quite literally hundreds of hours doing research, reading contracts, working with my builder on the home, and trying to build relationships with the Highland team. I've never felt like my partner in any project put forward so little effort as Highland did across the board. I was talked down to by my sales person, ignored by my design center specialist, and lied to by my construction manager. On top of all of that, once I left reviews and messages for management, I never got a call back to address any concerns I had. What a waste of money and time, I would never recommend Highland to anyone. ... More

Do your research regarding EVERY home builder, the craftsmanship, the integrity, the build and do not just go off beautiful model homes or beautiful, new communities. Do your research on WHO you can expect living in a brand new area, try to avoid sales talk at all times and be your own salesperson / get a team you personally trust who will have your best interest at heart. Build with a company who builds fairly, prices fairly even if it is more than you want it to be, but focus on all the small details, quality, the different crews and how they treat your property, and any and all members who you have to deal with along the way making sure you state your requirements and expectations. Don't let too much time go by wasted without a lack of responses, handing things poorly with communication, quality, and dealing with non-English speaking individuals who will only make it stressful for you and the environment. Document everything, take pictures of everything, and if your budget is being overstretched, consider going with another reputable, high-quality, more designer so you can actually get what you want and what you expected from the beginning. LOCATION and area is everything, and who is all going to live in your community. Keeping in mind HOA will not do much nor help much at all even though you pay them each month - they are only there to ensure the community looks pretty, stays uniformed and has events to celebrate. ... More

Sia and Miya were horrible in the end!! The beginning was great!! Until they received our money then it was crickets, no response to any emails no returned phone calls or texts. Daniel started off slow with responding but ended up being awesome.

Not to the standard that we expected. We've been living here for 3 months and the issues are still not completed. We keep finding more the longer we live here. Would not recommend Highland Homes to anyone

The whole experience was incredibly disappointing and stressful. The house had several issues pre and post closing. Our walk through was an ever long list of problems and severe lack of attention to details. We were promised a home with the same quality as a model home and the delivery could not be far from it. Our kitchen cabinets are uneven, doorknobs are falling and not properly placed, bath sinks have leeks, kitchen sink is supposed to be stainless steel yet it has several stains that do not come off even with use of professional products. I would not recommend this builder to anyone. It prides itself for quality, but it definitely does not live to the expectations. ... More

My experience with Highland Homes has been poor. First using their partner lender, they increased the amount of down payment I owed by $8K at the 11th hour for something they could have found out months in advance. Once I moved into the house, the finish work on some of the tile, paint, and door casings was actually terrible. All of the issues of the home inspection have still yet to be resolved. I closed on Dec 16 and am writing this on Feb 3. Highland preaches their build quality and customer service and I have not had a positive experience with either.

I would advise others to be careful with this builder. Quality of my home was not anything like the model and home has many design issues with many repairs needed again and again. Don’t believe the stories of company values and how they always do the right thing. They don’t. When you need help with repairs and general problems with your home they will turn their back on you.

Ana the sales lady for highland homes in Mustang lakes is never at work and is completely not responsive, to get in touch, to make an offer by us or our agent was terrible. The only experience worse than that, is the builder Brian. Highland signed documentation to complete work within 2 weeks of closing. It’s been 2 months and not a thing has been done. We either are ignored or straight lied to. We have missed multiple days of work to be here for work to be done, only for no one to show and no response from Highland. I would not recommend anyone buy a home with highland. We have already sent 3 prospective buyers to other builders (2 in contract) in mustang lakes. If I could give negative stars for Trustworthiness and customer service I would. ... More

In an effort to keep this review brief, I will only list our general experience. Communication with our construction manager was poor throughout our build process. Our home inspector identified enough items to complete a 30-page report and we nearly walked away due to the severity of some of the issues. A mere two months after closing we have had 18 (yes 18 and counting-with at least 5 more visits pending) repair visits to address/rectify the multitude of problems with the home. Highland has the potential to be one of the, if not the best, builders in the area, however, the quality and workmanship fall short on nearly every level. We fell in love with what this home could be; definitely not what it turned out to be. ... More

Sadly, my experience with Highland has been very unfavorable. I can not recommend them. I’ve been in my home for 2.5 months and am still having workers out every week to install missing items and repairing faulty work.

After hearing great things about highland, I was confident in choosing them as our builder. The entire experience was disappointing and even now (6+ weeks later) we’re having to live in construction - after being delayed for 6+ months. The worst part was the horrible communication and the crappy workmanship. Having to wait 14+ months for a house and to walk in the day before closing to dead bugs in the cabinets, crooked walls, and horribly laid tile?? I was floored.

Had a horrible experience with Highland being a first time buyer. The construction manager assigned neither provided any status updates nor picked up the calls. He also never responded to numerous emails and texts sent. There were numerous issues during the house built and even after 2 months of closing, Highland is still working on resolving those. Had to escalate every single time and I essentially worked as a construction manager to supervise my house built. Construction manager also made racial comments saying "which part of English I don't understand" after I asked him on the status update after house closing. He got agitated as he lost the affidavit containing the list of issues signed during closing. Highland is now trying to make things better and also did some damage control around the closing time by involving the division manager. However, its not the experience anyone would have hoped for, especially from a reputed builder like Highland. Would recommend persistently asking to change the construction manager if one is not happy with him/her even after the push back from builder. ... More

Will never again trust this builder

Worst buying experience ever. Many many issues with the house once we moved in. Plenty of excuses, broken breaker, air condition was hooked up wrong, drier connector was broken. Maintenance men didn’t show up twice on two separate occasions. Just a mess

This builder has condescending sales staff ( once you’ve paid) and poor follow up on repair issues

Worst experience ever as a 1st time homebuyer!

Highland seems to be resting on a reputation they should no longer have. They were perfectly nice & accommodating when it came to selecting our house and the optional finishes that would drive the price of the home up. When it came to the execution of actually building the home, that is where they did not hold up their end of the deal. Countless issues of just poor and sloppy work occurred leading up to the close of the house. When a home inspector challenged their work, they proceeded to discredit the inspector, rather than fix issues. The only time I saw them work hard on our house was to get us to close on the agreed upon date when the house was clearly in no shape to be moved into. During our final walkthrough, there was still no grass, no A/C, and a 20+ foot hole in the front yard due to some plumbing issues when we were told it would be move in ready. Between the mistruths of the status of the house, their reactions to fix their issues, the lack of quality and attentiveness of the vendors they use, and the fact that at the time of this review, there are items that are still not fixed that contractually they are supposed to have been done over two months ago, I would think long and hard about selecting Highland Homes to build your house. ... More

We have had many many problems with our new home, which include Quality control with workmanship and several warranty issues, including the AC. Our AC shut down after only 6 weeks and the company we are required to use made it extremely difficult to schedule service. They also will not allow us to lower our thermostat below 72, which we were never told would be an issue when purchasing the house. Upstairs rooms don't cool properly because of mistakes made during installation and the AC company refused to come out to fix for a whole month because it wasn't an emergency. We have a roach issue in the house, despite paying our own pest control to come out 3 times in 8 weeks. We have never had this issue in the past. These are baby roaches also, which does not result from construction in the surrounding areas. This means there is an issue in the home. We were mislead upon expressing interest in the home and told that the lot size was 2000 sq ft larger than it actually is. We expressed that this was important to us and were still mislead with an inflated size estimate twice. Granite in the kitchen is chipped but chip was concealed with amber colored resin. Our backyard floods with water whenever it rains for a few minutes, which worries me when it comes to future heavy rainfall. The construction manager John has been extremely nice and helpful where he can be but I know he can only help so much. I feel the house we moved into was not the luxury home that was advertised to us and its very disappointing. ... More

We been moved in over 3 months, no mail box available no internet provider or service, trash leave on street!

There were several issues discussed during the first, and only, walk through (I was promised two walkthroughs before the closeout; but, Nick, the builder, refused to do a second one) and the issues were not covered between the walkthrough and the closeout. The day of the closeout, Nick had someone pulling blue tape off the walls (blue tape indicates areas needing touch-up) but no work was being performed. The garage door was supposed to be fixed, it was not, the texture on the entrance hallway was supposed to have been fixed, it was not, he had the sprinkler system running every day and now there are runoff lines in the lawn, those were shrugged off, the sprinkler system has had issues “not running,” and leaks, the front door is missing screws, nick has yet to address this issue, Nick promised me on the first walkthrough he would get me a price on a solid core door for my wife’s office, this took an extraordinarily long time and when I replaced the door the top hinge jam side screws were completely stripped, like there’s not a stud back there. I was supposed to be put in touch with the painter so my wife could have a few rooms painted before we moved in, that never happened. ... More