Highland Homes Reviews

Great experience and great customer service! We love our new home!

We are very pleased with our new home. The process from beginning to end was excellent.

Finish details inside and outside could be better. There noise on the vents, the door chime was broken inside the mechanism and fixed with a piece of card board. The doors don’t seal well. Little details on the painting on some doors. I know there is more. But don’t have it on top of my head.

Our experience with highland homes was for the most part a pleasant one. From start to finish the communication, customer service, and punctuation of our build timeline was exceptional. Tracy and James together made our experience pretty painless and exciting. Looking forward to making our house a home now. Thank you!

HH offers one if not the best architectural and engineering residential designs in the metropolis, and probably nationwide. The high and vaulted ceilings, room partitioning, are optimized to provide homeowners the most needed space and comfort. I will HIGHLAND recommend to homebuyers!

Everything is good. The only problem is during COVID, the service request has to wait for an unknown time.

Our home was a builder home which came with a number of upgrades. Overall we love it. There are a couple of things that need to be addressed ( no show stoppers), With the pandemic and all the response has been a little less than desirable.

I have had a number of issued with my Highland home and do many issues have not been addressed even sfter submitting warranty tockets over 1 month ago. I have continued to submit tickets without committed dates of resolution. Considering the expense of the home we expected a higher quality buildout. The frustration is.magnified with the lack of response seen to date.

Process from build to finish was well managed and communicated

Overall the quality’s very good. We’ve had a few small issues, which is to be expected, but Highland’s been very responsive to address them. Great people to work with. Wish the Ranches at Creekside developer and HOA were as quick and responsive as Highland’s been.

We are very pleased with all phases of the home buying experience with Highland Homes.

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

Kathi, Donna, John, Andrew were all super helpful from start to finish on helping us through the home buying process.

Very happy with our home. Tim is outstanding and we really enjoyed working with him during the entire process.

I highly recommend the Highland experience for anyone considering a quality built home. We had an amazing team, there level of professionalism was off the chart. From our sales consultant Michelle, to our builder Alex, and our awesome realtor Matthew and our amazing loan officer Reggie. We are still amazed with our experience.

Best experience to date. The new home sales associate was second to none.

Very professional and great to work with!

Some of the products seem very cheap and or not done with care. For example door knobs, faucet, paint, driveway cement. Otherwise excellent.

Thank you Highland Homes!!!

Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future.

Very good experience overall. Happy with the home and the Highland people were great to work with

The whole team with Highland did an excellent job building the house and the quality is seen through every square inch of the home. I have and would continue to recommend working with this builder, they exhibit true professionalism throughout the whole process and we couldn’t be happier with our decision.

Still trying to get things resolved after living here for two months. Worry about issues, I’ve heard about since moving in . Painting was poor.

The home buying process with Highland was overall a great process. Todd was very professional, knowledgable and responsive. He believed in the quality of Highland’s homes, and it showed. We couldn’t have asked for a better person to work with. Ian and Ashley were phenomenal. They are both very detailed oriented and are always on top of things. We are still amazed at how they handle so many houses without having anything fall through the cracks. The experience going through the builder’s lender was not good and needs to be improved. The design center process was not bad. There were times where the response times were slow, but we were pleased with the choices offered by Highland. We also found that Highland offered a quality choices within its standard options which helps for managing the cost of the home. ... More